{"id":24178,"date":"2025-03-05T20:00:46","date_gmt":"2025-03-05T20:00:46","guid":{"rendered":"https:\/\/www.calabrio.com\/case-study\/calabrio-aide-lequipe-de-planification-de-nationwide-a-planifier-ses-effectifs\/"},"modified":"2026-03-27T09:18:33","modified_gmt":"2026-03-27T09:18:33","slug":"nationwide-uses-calabrio","status":"publish","type":"case-study","link":"https:\/\/www.calabrio.com\/fr\/case-study\/nationwide-uses-calabrio\/","title":{"rendered":"Calabrio aide l&rsquo;\u00e9quipe de planification de Nationwide \u00e0 planifier ses effectifs"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_fd1fab5a4fb0eacbe27ed21998985de3\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h1\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tCalabrio aide l&rsquo;\u00e9quipe de planification de Nationwide \u00e0 planifier ses effectifs\t\t<\/h1 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_fd1fab5a4fb0eacbe27ed21998985de3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_fd1fab5a4fb0eacbe27ed21998985de3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_b4605776d9a324e620fe6c453676d822\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\t\u00c0 propos de la marque\t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<p>Fond\u00e9e en 1884, Nationwide est la plus grande soci\u00e9t\u00e9 de construction du Royaume-Uni et l&rsquo;un des principaux fournisseurs de pr\u00eats hypoth\u00e9caires, d&rsquo;\u00e9pargne et de comptes courants. Avec un effectif de plus de 18 000 personnes, elle exploite environ 600 agences dans tout le Royaume-Uni et sert plus de 17 millions de clients.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"\/book-demo\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1.webp 1500w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/Nationwide-2-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_b4605776d9a324e620fe6c453676d822\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 48px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_283c4fc570cbe2abb025d15af1e21a3b\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tD\u00e9fi\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Dans le cadre d&rsquo;une initiative de changement, Nationwide a cherch\u00e9 \u00e0 am\u00e9liorer ses capacit\u00e9s de gestion du personnel (WFM), en rempla\u00e7ant un ancien outil par une solution technologique plus souple et plus efficace. Il s&rsquo;agit d&rsquo;un \u00e9l\u00e9ment cl\u00e9 de ses efforts plus larges visant \u00e0 moderniser sa pile technologique et \u00e0 am\u00e9liorer les capacit\u00e9s op\u00e9rationnelles dans l&rsquo;ensemble de l&rsquo;entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>Pour r\u00e9pondre \u00e0 ces besoins, Nationwide souhaitait mettre en \u0153uvre une solution WFM avanc\u00e9e afin de g\u00e9rer ses exigences complexes en mati\u00e8re de planification \u00e0 travers plusieurs canaux et d\u00e9partements. La nouvelle solution devait \u00e9galement s&rsquo;int\u00e9grer de mani\u00e8re transparente avec des technologies telles qu&rsquo;Amazon Connect pour la t\u00e9l\u00e9phonie et QStory pour l&rsquo;automatisation intra-journali\u00e8re, tout en offrant une exp\u00e9rience utilisateur transparente. En outre, il \u00e9tait essentiel que le nouvel outil WFM soit mis en \u0153uvre sans perturber le fonctionnement des syst\u00e8mes existants.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-scaled.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-scaled.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-scaled.jpeg 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-300x200.jpeg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-1024x683.jpeg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-768x512.jpeg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-1536x1024.jpeg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-2048x1365.jpeg 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_568988205-600x400.jpeg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_283c4fc570cbe2abb025d15af1e21a3b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-large-font-size\" id=\"h-solution\"><strong>Solution<\/strong><\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-color has-link-color wp-elements-27e4069347323a2d56deb94ed8a659c1\" style=\"color:#344679\">\u00c0 l&rsquo;issue d&rsquo;un processus d&rsquo;achat d\u00e9taill\u00e9, Nationwide a choisi Calabrio WFM, une solution utilis\u00e9e par de grandes organisations internationales pour am\u00e9liorer la planification, acc\u00e9l\u00e9rer les flux de travail, \u00e9laborer des mod\u00e8les de dotation efficaces et am\u00e9liorer l&rsquo;engagement du personnel.<br\/><br\/>Mis en \u0153uvre pendant la pand\u00e9mie de COVID-19, Nationwide utilise Calabrio WFM au sein de ses <a>\u00e9quipes de<\/a> t\u00e9l\u00e9phonie<a href=\"#_msocom_1\">[LS1]<\/a> pour la planification des ressources et les pr\u00e9visions<a href=\"#_msocom_2\">[LS2]<\/a> Conform\u00e9ment aux exigences de travail \u00e0 distance en vigueur \u00e0 l&rsquo;\u00e9poque, l&rsquo;installation initiale et l&rsquo;int\u00e9gration du personnel ont \u00e9t\u00e9 effectu\u00e9es \u00e0 distance, ce qui a apport\u00e9 un avantage suppl\u00e9mentaire avec la cr\u00e9ation d&rsquo;une biblioth\u00e8que d&rsquo;apprentissage de contenu enregistr\u00e9 que les membres de l&rsquo;\u00e9quipe peuvent consulter en cas de besoin.<br\/><br\/>L&rsquo;int\u00e9gration de Calabrio WFM \u00e9tait essentielle pour Nationwide car elle permet aux volumes d&rsquo;appels d&rsquo;affluer directement dans le syst\u00e8me, ce qui permet d&rsquo;utiliser les donn\u00e9es historiques et en temps r\u00e9el pour les pr\u00e9visions et la planification [LS3]<a>. <\/a> [Ces informations sont essentielles pour cr\u00e9er des pr\u00e9visions dynamiques qui peuvent \u00eatre ajust\u00e9es en fonction des besoins, garantissant ainsi des niveaux de personnel optimaux<a href=\"#_msocom_3\">.<\/a>  \u00ab\u00a0L&rsquo;int\u00e9gration transparente de Calabrio \u00e0 des syst\u00e8mes tels qu&rsquo;Amazon Connect et QStory \u00e9tait cruciale\u00a0\u00bb, a d\u00e9clar\u00e9 Lisa Strudwick, responsable de la performance et de la productivit\u00e9 de la main-d&rsquo;\u0153uvre chez Nationwide. \u00ab\u00a0Non seulement cela garantit la pr\u00e9cision de nos processus de planification et de pr\u00e9vision, mais cela joue \u00e9galement un r\u00f4le important dans le maintien de normes \u00e9lev\u00e9es dans l&rsquo;ensemble de nos op\u00e9rations.\u00a0\u00bb<br\/><br\/><a>Calabrio WFM offre \u00e9galement <\/a><a href=\"#_msocom_4\">[LS4]<\/a> une fonctionnalit\u00e9 de planification qui comprend la capacit\u00e9 de g\u00e9rer des exigences de planification complexes dans diff\u00e9rents d\u00e9partements, garantissant ainsi que le bon nombre d&rsquo;agents avec les bonnes comp\u00e9tences sont toujours disponibles pour r\u00e9pondre \u00e0 la demande.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><br\/><\/p>\n<\/div><\/div>\n<\/div><\/div>\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_6271e996ada7880555fe02994fc068b5\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAvantages\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Suite \u00e0 la mise en \u0153uvre r\u00e9ussie de Calabrio WFM, Nationwide a identifi\u00e9 une s\u00e9rie d&rsquo;avantages dans l&rsquo;ensemble de son centre de contact. Gr\u00e2ce \u00e0 une planification plus efficace, \u00e0 la disponibilit\u00e9 de donn\u00e9es en temps r\u00e9el et \u00e0 la facilit\u00e9 d&rsquo;utilisation, l&rsquo;\u00e9quipe de planification gagne un temps consid\u00e9rable qu&rsquo;elle peut r\u00e9affecter \u00e0 l&rsquo;assistance aux clients et \u00e0 l&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience client.<\/p>\n<p>&nbsp;<\/p>\n<p>Les outils de pr\u00e9vision avanc\u00e9s propos\u00e9s par Calabrio jouent un r\u00f4le crucial dans l&rsquo;am\u00e9lioration de l&rsquo;efficacit\u00e9 op\u00e9rationnelle. L&rsquo;interface conviviale du syst\u00e8me am\u00e9liore encore l&rsquo;exp\u00e9rience des planificateurs et des pr\u00e9visionnistes, en simplifiant les t\u00e2ches telles que les modifications de donn\u00e9es, l&rsquo;exportation de donn\u00e9es et la gestion des horaires, et en am\u00e9liorant l&rsquo;efficacit\u00e9. La possibilit\u00e9 d&rsquo;\u00e9tablir des profils intrajournaliers contribue \u00e9galement \u00e0 ces gains d&rsquo;efficacit\u00e9 par rapport \u00e0 la solution pr\u00e9c\u00e9dente.<\/p>\n<p>&nbsp;<\/p>\n<p>La capacit\u00e9 de Calabrio \u00e0 rationaliser et \u00e0 automatiser les processus, tels que les cas JML (joiners, leavers, and movers) et les t\u00e2ches de travail flexible, r\u00e9duit le temps qui aurait autrement \u00e9t\u00e9 consacr\u00e9 \u00e0 l&rsquo;ex\u00e9cution manuelle de chaque t\u00e2che. Ce temps gagn\u00e9 peut \u00eatre r\u00e9investi dans d&rsquo;autres activit\u00e9s qui am\u00e9liorent l&rsquo;exp\u00e9rience du client.<\/p>\n<p>&nbsp;<\/p>\n<p>Un autre avantage est l&rsquo;int\u00e9gration transparente de Calabrio avec Amazon Connect et QStory, ce qui garantit un flux de donn\u00e9es fluide, une capacit\u00e9 vitale pour une planification et des pr\u00e9visions pr\u00e9cises, ainsi que pour un contr\u00f4le en temps r\u00e9el du respect des r\u00e8gles. Cette int\u00e9gration permet une meilleure collaboration entre les \u00e9quipes et des ajustements plus r\u00e9actifs aux conditions en temps r\u00e9el, ce qui contribue \u00e0 maintenir des niveaux de service \u00e9lev\u00e9s dans les centres de contact de Nationwide. Tout cela a \u00e9t\u00e9 r\u00e9alis\u00e9 sans aucune perturbation op\u00e9rationnelle, conform\u00e9ment aux exigences de Nationwide.<\/p>\n<p>&nbsp;<\/p>\n<p>Nationwide b\u00e9n\u00e9ficie \u00e9galement d&rsquo;une relation solide avec les \u00e9quipes produits de Calabrio. \u00ab\u00a0Il est essentiel pour moi, en tant que client, d&rsquo;avoir un partenariat collaboratif, et j&rsquo;ai vraiment appr\u00e9ci\u00e9 l&rsquo;ouverture et la volont\u00e9 des \u00e9quipes produits de Calabrio d&rsquo;\u00e9couter et de travailler avec nous\u00a0\u00bb, a d\u00e9clar\u00e9 Lisa.<\/p>\n<p>&nbsp;<\/p>\n<p>Nationwide envisage \u00e9galement d&rsquo;\u00e9largir l&rsquo;utilisation de Calabrio WFM et d&rsquo;utiliser ses capacit\u00e9s pour obtenir des avantages suppl\u00e9mentaires dans l&rsquo;ensemble de l&rsquo;organisation.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_6271e996ada7880555fe02994fc068b5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Solution \u00c0 l&rsquo;issue d&rsquo;un processus d&rsquo;achat d\u00e9taill\u00e9, Nationwide a choisi Calabrio WFM, une solution utilis\u00e9e par de grandes organisations internationales pour am\u00e9liorer la planification, acc\u00e9l\u00e9rer les flux de travail, \u00e9laborer des mod\u00e8les de dotation efficaces et am\u00e9liorer l&rsquo;engagement du personnel. Mis en \u0153uvre pendant la pand\u00e9mie de COVID-19, Nationwide utilise Calabrio WFM au sein de [&hellip;]<\/p>\n","protected":false},"featured_media":43105,"template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false},"case-study-category":[701],"case-study-industry":[645],"class_list":["post-24178","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-wfm-fr","case-study-industry-insurance-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio aide l&#039;\u00e9quipe de planification de Nationwide \u00e0 planifier ses effectifs<\/title>\n<meta name=\"description\" content=\"Solution \u00c0 l&#039;issue d&#039;un processus d&#039;achat d\u00e9taill\u00e9, Nationwide a choisi Calabrio WFM, une solution utilis\u00e9e par de grandes organisations internationales\" \/>\n<meta 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