{"id":33966,"date":"2025-07-09T15:57:01","date_gmt":"2025-07-09T15:57:01","guid":{"rendered":"https:\/\/www.calabrio.com\/case-study\/n-allo-est-a-lepreuve-du-temps-grace-a-la-gestion-des-ressources-humaines-de-calabrio\/"},"modified":"2026-03-27T09:18:33","modified_gmt":"2026-03-27T09:18:33","slug":"n-allo-est-a-lepreuve-du-temps-grace-a-la-gestion-des-ressources-humaines-de-calabrio","status":"publish","type":"case-study","link":"https:\/\/www.calabrio.com\/fr\/case-study\/n-allo-est-a-lepreuve-du-temps-grace-a-la-gestion-des-ressources-humaines-de-calabrio\/","title":{"rendered":"N-Allo est \u00e0 l&rsquo;\u00e9preuve du temps gr\u00e2ce \u00e0 la gestion des ressources humaines de Calabrio"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_c44ca809c2bd1d930ded4c657f00eb29\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h1\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tN-Allo est \u00e0 l&rsquo;\u00e9preuve du temps gr\u00e2ce \u00e0 la gestion des ressources humaines de Calabrio\t\t<\/h1 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_c44ca809c2bd1d930ded4c657f00eb29\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c44ca809c2bd1d930ded4c657f00eb29\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_37fe55df2449da228818e54cb18f7a12\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tContexte  \t\t\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">En tant que fournisseur de services de contact avec la client\u00e8le pour diverses organisations, la soci\u00e9t\u00e9 belge N-Allo d\u00e9ploie quotidiennement des centaines de conseillers client\u00e8le sur cinq sites o\u00f9 trois langues (n\u00e9erlandais, fran\u00e7ais et allemand) sont parl\u00e9es. Cet environnement multilingue rend la planification particuli\u00e8rement complexe. La fourniture d&rsquo;un service coh\u00e9rent et de haute qualit\u00e9 par t\u00e9l\u00e9phone, par chat, par les m\u00e9dias sociaux et par les robots exige non seulement un d\u00e9vouement humain, mais aussi une planification optimale des personnes et des ressources. C&rsquo;est essentiel dans le monde dynamique et en constante \u00e9volution des services de contact avec la client\u00e8le.<\/span><span><\/p>\n<p><\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u00ab\u00a0La r\u00e9alit\u00e9 est toujours diff\u00e9rente de ce qui \u00e9tait pr\u00e9vu\u00a0\u00bb, d\u00e9clare Dieter Dooms, responsable du contr\u00f4le de gestion et de la main-d&rsquo;\u0153uvre chez N-Allo.<\/span><\/i><span data-contrast=\"auto\"> d\u00e9clare Dieter Dooms, responsable du contr\u00f4le de gestion et de la main-d&rsquo;\u0153uvre chez N-Allo.<\/span><span><\/p>\n<p><\/span><\/p>\n<p><span data-contrast=\"auto\">L&rsquo;outil de gestion des ressources humaines (WFM) de N-Allo s&rsquo;est av\u00e9r\u00e9 trop rigide pour la complexit\u00e9 accrue et la dynamique changeante du travail, ce qui a incit\u00e9 l&rsquo;entreprise \u00e0 passer \u00e0 une plateforme flexible et \u00e9volutive.<\/span><span><\/p>\n<p><\/span><\/p>\n<p><span data-contrast=\"auto\">M. Dooms, fort de son expertise op\u00e9rationnelle et financi\u00e8re acquise au fil des postes qu&rsquo;il a occup\u00e9s, du conseiller client\u00e8le au directeur des ressources humaines et du contr\u00f4le de gestion, \u00e9tait la personne id\u00e9ale pour mener \u00e0 bien ce projet. Sa compr\u00e9hension des dimensions op\u00e9rationnelles et financi\u00e8res a permis de s\u00e9lectionner la bonne solution technologique.<\/span><span> <\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"\/book-demo\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo.webp 1500w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/N-Allo-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_37fe55df2449da228818e54cb18f7a12\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 48px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_aeda20fa86009c2c740b428b7085af34\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tD\u00e9fi  \t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span data-contrast=\"auto\">N-Allo sert des clients divers &#8211; des banques aux fournisseurs d&rsquo;\u00e9nergie en passant par les entreprises de logistique &#8211; en offrant un ensemble complet de services de contact avec la client\u00e8le. Cet environnement multicanal et multiclient exige un syst\u00e8me de planification capable de passer rapidement d&rsquo;un canal \u00e0 l&rsquo;autre, d&rsquo;un client \u00e0 l&rsquo;autre et d&rsquo;un sc\u00e9nario \u00e0 l&rsquo;autre. En m\u00eame temps, N-Allo vise \u00e0 garder une longueur d&rsquo;avance sur ses concurrents.<\/span><span> <\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u00ab\u00a0Nos collaborateurs sont notre capital. Nous devons les d\u00e9ployer de la mani\u00e8re la plus efficace et la plus juste possible\u00a0\u00bb.<\/span><\/i><span data-contrast=\"auto\"> d\u00e9clare Dooms.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">L&rsquo;\u00e9volutivit\u00e9 est essentielle, avec cinq sites et jusqu&rsquo;\u00e0 1 500 employ\u00e9s en p\u00e9riode de pointe. Le march\u00e9 du BPO (business process outsourcing) sur lequel op\u00e8re N-Allo est marqu\u00e9 par une pression sur les marges et des changements rapides. Une plateforme WFM agile qui s&rsquo;int\u00e8gre aux syst\u00e8mes de communication (CCaaS) et qui \u00e9volue avec l&rsquo;organisation n&rsquo;\u00e9tait pas un luxe &#8211; c&rsquo;\u00e9tait une n\u00e9cessit\u00e9.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Apr\u00e8s huit mois d&rsquo;exploration des fournisseurs, N-Allo a choisi Calabrio pour son traitement des donn\u00e9es en temps r\u00e9el, sa convivialit\u00e9 pour les planificateurs et les conseillers, et sa flexibilit\u00e9 sans codage personnalis\u00e9.<\/span><span> <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4.jpg 1351w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4-1024x682.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_aeda20fa86009c2c740b428b7085af34\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-large-font-size\" id=\"h-solution-nbsp\"><strong><strong>Solution<\/strong> <\/strong><\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-color has-link-color wp-elements-e114659502f3534ac7ffbd4c81ea07d3\" style=\"color:#344679\">Calabrio WFM a \u00e9t\u00e9 mis en \u0153uvre par \u00e9tapes sur une p\u00e9riode de six mois. Dans un premier temps, les fonctionnalit\u00e9s essentielles ont \u00e9t\u00e9 mises en service tandis que l&rsquo;ancien et le nouveau syst\u00e8me fonctionnaient en parall\u00e8le. La deuxi\u00e8me phase, actuellement en cours, se concentre sur l&rsquo;affinement des processus et l&rsquo;ajout de nouvelles fonctionnalit\u00e9s.  <br\/><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-color has-link-color wp-elements-af522c6afdddc7e1e62075984419d5ce\" style=\"color:#344679\">Le d\u00e9ploiement s&rsquo;est fait parall\u00e8lement \u00e0 une transition vers une nouvelle plateforme de communication. La capacit\u00e9 de Calabrio \u00e0 s&rsquo;interfacer avec plusieurs plateformes simultan\u00e9ment a \u00e9t\u00e9 cruciale, permettant une double transition sans interruption de service. Le projet a \u00e9t\u00e9 g\u00e9r\u00e9 en interne avec la collaboration des \u00e9quipes WFM, IT et BI, soutenues par un consultant de Calabrio &#8211; aucun consultant externe n&rsquo;a \u00e9t\u00e9 n\u00e9cessaire.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><br\/><\/p>\n<\/div><\/div>\n<\/div><\/div>\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_4318fd6966bde1e356ae31d6259b900e\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAvantages  \t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span data-contrast=\"auto\">M\u00eame sans mesure de r\u00e9f\u00e9rence formelle, l&rsquo;impact quotidien est \u00e9vident :<\/span><span> <\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">La pr\u00e9cision des pr\u00e9visions s&rsquo;est am\u00e9lior\u00e9e gr\u00e2ce aux analyses de Calabrio, ce qui a permis de mieux aligner les capacit\u00e9s sur la demande des clients. <\/span><span data-contrast=\"auto\">capacit\u00e9 avec la demande des clients.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">La planification est devenue plus transparente et plus \u00e9quitable, ce qui a permis de r\u00e9duire les plaintes concernant les horaires, un sujet traditionnellement sensible dans ce secteur.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Augmentation de la satisfaction des employ\u00e9s : ils ont une meilleure visibilit\u00e9 et un meilleur contr\u00f4le de leur emploi du temps.<\/span><span> <\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">N-Allo d\u00e9veloppe les options de libre-service, telles que le d\u00e9placement ind\u00e9pendant des pauses ou des \u00e9quipes, afin de favoriser l&rsquo;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e.<\/span><span> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">L&rsquo;\u00e9quipe de planification et de circulation (trois planificateurs et trois contr\u00f4leurs de la circulation) travaille d\u00e9sormais en toute confiance avec le nouvel outil.<\/span><span> <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_440299419-scaled-e1735868031530.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tEnseignements tir\u00e9s\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span data-contrast=\"auto\">Dooms conseille les autres :<\/span><span> <\/span><\/p>\n<p><i><span data-contrast=\"auto\">\u00ab\u00a0Ne partez pas des processus existants. Esquissez d&rsquo;abord le sc\u00e9nario id\u00e9al. Si vous vous contentez de num\u00e9riser l&rsquo;ancienne situation, vous ratez l&rsquo;occasion de l&rsquo;am\u00e9liorer r\u00e9ellement. Nous sommes partis de z\u00e9ro et je ne le regrette pas\u00a0\u00bb.<\/span><\/i><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Les prochaines \u00e9tapes comprennent l&rsquo;analyse de sc\u00e9narios bas\u00e9e sur des donn\u00e9es pr\u00e9visionnelles, ce qui permet \u00e0 N-Allo de r\u00e9agir plus rapidement aux fluctuations de la demande ou du personnel.<\/span><span> <\/span><\/p>\n<p><span data-contrast=\"auto\">Le partenariat avec Calabrio d\u00e9montre qu&rsquo;une solution WFM moderne est plus qu&rsquo;un simple outil de planification &#8211; c&rsquo;est un atout strat\u00e9gique qui stimule la satisfaction des clients, l&rsquo;engagement des employ\u00e9s et la rentabilit\u00e9 de l&rsquo;entreprise. Dans un march\u00e9 qui \u00e9volue rapidement, Calabrio offre la flexibilit\u00e9 et la fonctionnalit\u00e9 n\u00e9cessaires non seulement pour suivre, mais aussi pour \u00eatre \u00e0 la pointe.<\/span><span> <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM3.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM3-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/PM3-768x405.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_4318fd6966bde1e356ae31d6259b900e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Solution Calabrio WFM a \u00e9t\u00e9 mis en \u0153uvre par \u00e9tapes sur une p\u00e9riode de six mois. Dans un premier temps, les fonctionnalit\u00e9s essentielles ont \u00e9t\u00e9 mises en service tandis que l&rsquo;ancien et le nouveau syst\u00e8me fonctionnaient en parall\u00e8le. La deuxi\u00e8me phase, actuellement en cours, se concentre sur l&rsquo;affinement des processus et l&rsquo;ajout de nouvelles fonctionnalit\u00e9s. [&hellip;]<\/p>\n","protected":false},"featured_media":43101,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"case-study-category":[],"case-study-industry":[],"class_list":["post-33966","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>N-Allo est \u00e0 l&#039;\u00e9preuve du temps gr\u00e2ce \u00e0 la gestion des ressources humaines de Calabrio | Calabrio<\/title>\n<meta name=\"description\" content=\"Solution Calabrio WFM a \u00e9t\u00e9 mis en \u0153uvre par \u00e9tapes sur une p\u00e9riode de six mois. 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