{"id":7328,"date":"2024-12-20T22:01:47","date_gmt":"2024-12-20T22:01:47","guid":{"rendered":"https:\/\/www.calabrio.com\/case-study\/broad-river-commerce-de-detail-2\/"},"modified":"2025-06-23T14:27:19","modified_gmt":"2025-06-23T14:27:19","slug":"broad-river-commerce-de-detail-2","status":"publish","type":"case-study","link":"https:\/\/www.calabrio.com\/fr\/case-study\/broad-river-commerce-de-detail-2\/","title":{"rendered":"Webhelp d\u00e9ploie un tout nouveau centre de contact dans le cadre de la pand\u00e9mie de COVID-19"},"content":{"rendered":"\n\t<section\n\t\tid=\"\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #fff\"\n\t\tdata-theme-block-id=\"block_854b80338774c8305cb60c88b8f7576b\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t\t<div class=\"py-c\/xs px-c\/xl mb-c\/l md:block\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"flex items-center gap-c\/s pt-c\/s subhead-small mb-c\/l\">\n\t\t\t\t\t\t\t\t\t<span class=\"relative -top-px flex w-[18px] h-[18px] rounded-full bg-background-secondary\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"uppercase font-bold\" style=\"color: #0530A8\">Case Study<\/span>\n\t\t\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #080F21\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tWebhelp d\u00e9ploie un tout nouveau centre de contact dans le cadre de la pand\u00e9mie de COVID-19\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc_col-sm-3 wpb_column column_container jupiter-donut- _ jupiter-donut-height-full\">\n<ul>\n<li>Mise en place d&rsquo;un tout nouveau centre de contact en un temps record<\/li>\n<li class=\"clearboth\"><span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">3,000+ <\/span><span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">volontaires embarqu\u00e9s <\/span><span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">en 2 mois<\/span><\/li>\n<li class=\"clearboth\">180 000 <span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">patients enregistr\u00e9s sur l&rsquo;application <\/span><span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">gr\u00e2ce \u00e0 des capacit\u00e9s de gestion des flux de travail efficaces<\/span><\/li>\n<li class=\"clearboth\">96% <span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">des patients rassur\u00e9s <\/span><span style=\"color: var(--text-primary-aaa);font-family: var(--Font-family-Primary),sans-serif;font-size: var(--Font-size-Body-Paragraph-Medium)\">par l&rsquo;application de surveillance COVID-19<\/span><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/CS_Webhelp_0321__3_.pdf\" title=\"T\u00e9l\u00e9charger en PDF\" aria-label=\"T\u00e9l\u00e9charger en PDF\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger en PDF<\/span>\n\t<\/a>\n\t<a\t\tclass=\"btn-tertiary body-small w-fit text-text-primary-aaa py-c\/s\"\n\t\t href=\"https:\/\/www.calabrio.com\/book-demo\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1-300x210.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1-1024x717.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1-768x538.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1-1536x1075.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/visuals-ufK-deiLqY8-unsplash-scaled-1-2048x1434.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_854b80338774c8305cb60c88b8f7576b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_edbd2e1c37b64bfc70be83c9024b930f\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tVue d&#039;ensemble\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tCalabrio WFM est \u00e0 l&rsquo;origine de l&rsquo;application de surveillance innovante COVID-19 pour les patients du plus grand h\u00f4pital public d&rsquo;Europe.\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Fond\u00e9e en 2000, Webhelp est une entreprise mondiale de premier plan dans le domaine de l&rsquo;externalisation des processus d&rsquo;affaires (BPO). Aujourd&rsquo;hui, elle op\u00e8re \u00e0 partir de 140 sites dans plus de 40 pays. 60 000 employ\u00e9s ou \u00ab\u00a0Webhelpers\u00a0\u00bb sont au service de 1 000 clients dans le monde entier, fournissant une gamme de solutions commerciales innovantes con\u00e7ues pour enrichir l&rsquo;exp\u00e9rience du client.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_edbd2e1c37b64bfc70be83c9024b930f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_edbd2e1c37b64bfc70be83c9024b930f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_810eafe407cc4d945e0616d23a36ebc1\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tLe d\u00e9fi\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Lors de la crise sanitaire COVID-19, les H\u00f4pitaux Universitaires de Paris (le plus grand h\u00f4pital public d&rsquo;Europe avec 100 000 employ\u00e9s), comme de nombreux organismes de sant\u00e9, ont craint d&rsquo;\u00eatre d\u00e9bord\u00e9s. Elle a mis en place une application num\u00e9rique permettant aux habitants de la r\u00e9gion de surveiller leurs sympt\u00f4mes depuis leur domicile et de les signaler \u00e0 distance \u00e0 leur m\u00e9decin au quotidien.<\/p>\n<p>Pour g\u00e9rer la nouvelle application de surveillance COVID-19, l&rsquo;h\u00f4pital a construit un tout nouveau centre de contact pour enregistrer les nouveaux patients et rester en contact avec eux, faciliter le remplissage des formulaires et d\u00e9clencher des alertes aupr\u00e8s du personnel m\u00e9dical de l&rsquo;h\u00f4pital pour les cas urgents.<\/p>\n<p>Parmi les principaux d\u00e9fis \u00e0 relever, citons le recrutement et la formation de centaines de b\u00e9n\u00e9voles pour le nouveau centre de contact, en quelques semaines seulement. L&rsquo;\u00e9tape suivante consistait \u00e0 \u00e9laborer des calendriers efficaces tenant compte de la disponibilit\u00e9 des volontaires et de leurs pr\u00e9f\u00e9rences, puis \u00e0 leur communiquer rapidement ces calendriers. Parall\u00e8lement, la mise \u00e0 disposition de donn\u00e9es et de capacit\u00e9s d&rsquo;analyse en temps r\u00e9el sur la gestion des effectifs \u00e9tait essentielle pour permettre une planification et une pr\u00e9vision efficaces des ressources dans un contexte de pand\u00e9mie en \u00e9volution rapide.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-Qb6g39_EQO4-unsplash-scaled-e1736041957774.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-Qb6g39_EQO4-unsplash-scaled-e1736041957774.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-Qb6g39_EQO4-unsplash-scaled-e1736041957774.jpg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tLa solution\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Le succ\u00e8s du projet d&rsquo;application de surveillance COVID-19 d\u00e9pendait d&rsquo;une gestion efficace des effectifs et de la planification des capacit\u00e9s, y compris la mise en \u0153uvre de la solution automatis\u00e9e WFM de Calabrio.<\/p>\n<p>Webhelp a choisi Calabrio pour quatre raisons principales. La solution \u00e9tait simple et facile \u00e0 utiliser pour tout le monde, ce qui \u00e9tait essentiel pour les b\u00e9n\u00e9voles qui avaient diff\u00e9rents niveaux de comp\u00e9tence technique et souvent aucune exp\u00e9rience en mati\u00e8re de centres de contact. Les capacit\u00e9s de gestion intrajournali\u00e8re en temps r\u00e9el et la fonctionnalit\u00e9 de pr\u00e9vision \u00e0 long terme du syst\u00e8me Calabrio ont \u00e9t\u00e9 des atouts majeurs. Cette fonctionnalit\u00e9 a permis \u00e0 Webhelp de s&rsquo;adapter aux changements de calendrier de derni\u00e8re minute tout en anticipant les charges de travail futures et en mod\u00e9lisant divers sc\u00e9narios en fonction de l&rsquo;\u00e9volution des besoins en mati\u00e8re de pand\u00e9mie. En outre, en tant qu&rsquo;application mobile, les utilisateurs peuvent effectuer une s\u00e9rie d&rsquo;activit\u00e9s de gestion des ressources humaines \u00e0 distance, \u00e0 l&rsquo;aide de leur smartphone. Webhelp a optimis\u00e9 la solution Calabrio WFM pour \u00e9tablir des plannings efficaces tenant compte des pr\u00e9f\u00e9rences des volontaires et d&rsquo;autres aspects importants en mati\u00e8re de ressources, tels que le covoiturage (ou le partage des moyens de transport). Ces horaires ont \u00e9t\u00e9 automatiquement g\u00e9n\u00e9r\u00e9s et communiqu\u00e9s dans le syst\u00e8me Calabrio. Pendant ce temps, les b\u00e9n\u00e9voles ont utilis\u00e9 l&rsquo;application Calabrio MyTime pour se tenir au courant de leurs derniers horaires et demander des changements d&rsquo;\u00e9quipe.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-scaled.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-scaled.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-scaled.jpeg 1708w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-200x300.jpeg 200w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-683x1024.jpeg 683w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-768x1151.jpeg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-1025x1536.jpeg 1025w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_499981390-1366x2048.jpeg 1366w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_810eafe407cc4d945e0616d23a36ebc1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\n\t<section\n\t\tid=\"\"\n\t\tclass=\"p-l\/xs\"\n\t\tstyle=\"background-color: #D2F3FA;\"\n\t\tdata-theme-block-id=\"block_238908a2a63dc38cf67694403848472d\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"body-medium lg:body-xl pb-c\/l pr-c\/l\" style=\"color: #080F21;\">\n\t\t\t\tLe choix de notre solution de gestion du personnel pour organiser les horaires de nos 60 000 &quot;webhelpers&quot; \u00e9tait strat\u00e9gique pour Webhelp. Nous devions trouver une solution techniquement robuste et facile \u00e0 utiliser pour nos employ\u00e9s. Calabrio Workforce Management a coch\u00e9 toutes les cases&quot;.\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex w-full py-c\/l gap-c\/l items-center border-t-thin border-stroke-primary\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square w-12 h-12 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img rounded-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c-300x300.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c-150x150.png 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c-768x768.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/b967310e6ab16aed785758d830abdf5c-600x600.png 600w\" alt=\"\" ><\/div>\n\t\t\t\t<div class=\"flex flex-col gap-c\/xs\" style=\"background-color: #D2F3FA;\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"body-medium\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\tYann Noblot\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-small\" style=\"color: #344679;\">\n\t\t\t\t\t\t\tCTO Webhelp\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_238908a2a63dc38cf67694403848472d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_0ce276a85b509c4ecbe403947efb379e\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tLe r\u00e9sultat\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Facile \u00e0 utiliser et rapide \u00e0 d\u00e9ployer, la mise en \u0153uvre de Calabrio WFM a soutenu de mani\u00e8re tangible ce qui est devenu la plus grande exp\u00e9rience de t\u00e9l\u00e9m\u00e9decine jamais r\u00e9alis\u00e9e aux H\u00f4pitaux Universitaires de Paris.<\/p>\n<p>Webhelp a b\u00e9n\u00e9fici\u00e9 des capacit\u00e9s de Calabrio en mati\u00e8re de planification automatis\u00e9e, de pr\u00e9vision et d&rsquo;analyse des donn\u00e9es WFM. Gr\u00e2ce \u00e0 l&rsquo;application mobile, les h\u00f4pitaux universitaires de Paris ont r\u00e9ussi \u00e0 int\u00e9grer plus de 180 000 patients dans l&rsquo;application de surveillance COVID-19, avec la participation de 3 500 m\u00e9decins et b\u00e9n\u00e9voles.<\/p>\n<p>La flexibilit\u00e9 de la solution a permis \u00e0 Webhelp de cr\u00e9er un cadre agile de planification et de capacit\u00e9 des ressources pour les H\u00f4pitaux Universitaires de Paris. Gr\u00e2ce \u00e0 Calabrio, Webhelp a pu recruter des centaines de nouveaux b\u00e9n\u00e9voles par le biais de divers canaux, notamment le t\u00e9l\u00e9phone et l&rsquo;e-mail, ainsi que les plateformes de messagerie des m\u00e9dias sociaux les plus populaires, notamment Slack et WhatsApp. Ils pourraient former des volontaires rapidement et \u00e0 distance, puis les programmer selon dix mod\u00e8les d&rsquo;\u00e9quipes diff\u00e9rents.<\/p>\n<p>Les capacit\u00e9s de libre-service offertes par l&rsquo;application Calabrio MyTime ont \u00e9t\u00e9 un atout majeur. Tout en permettant aux b\u00e9n\u00e9voles de contr\u00f4ler leur propre emploi du temps, l&rsquo;application MyTime s&rsquo;est r\u00e9v\u00e9l\u00e9e \u00eatre un puissant outil de motivation. Le fait de garder les b\u00e9n\u00e9voles connect\u00e9s et engag\u00e9s \u00e0 tout moment les a incit\u00e9s \u00e0 offrir une exp\u00e9rience client exceptionnelle. De leur c\u00f4t\u00e9, plus de 94 % des patients se sont dits rassur\u00e9s par le programme de surveillance COVID-19.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_0ce276a85b509c4ecbe403947efb379e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":33253,"template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false},"case-study-category":[701],"case-study-industry":[693],"class_list":["post-7328","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","case-study-category-wfm-fr","case-study-industry-outsourced-services-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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