{"id":21635,"date":"2020-10-15T12:14:48","date_gmt":"2020-10-15T12:14:48","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/comment-lassurance-qualite-peut-ameliorer-la-gestion-des-flux-de-travail\/"},"modified":"2025-11-05T13:22:43","modified_gmt":"2025-11-05T13:22:43","slug":"comment-lassurance-qualite-peut-ameliorer-la-gestion-des-flux-de-travail","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/comment-lassurance-qualite-peut-ameliorer-la-gestion-des-flux-de-travail\/","title":{"rendered":"Comment l&rsquo;assurance qualit\u00e9 peut am\u00e9liorer la gestion des flux de travail"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\"><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\" id=\"h-comment-l-assurance-qualite-peut-ameliorer-la-gestion-des-flux-de-travail\" style=\"font-size:56px\">Comment l&rsquo;assurance qualit\u00e9 peut am\u00e9liorer la gestion des flux de travail<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>T\u00e9l\u00e9chargez la liste de contr\u00f4le et d\u00e9couvrez les cas d&rsquo;utilisation critiques pour am\u00e9liorer votre strat\u00e9gie WFM avec l&rsquo;AQ.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/info.calabrio.com\/l\/134381\/2020-10-15\/5r9hvl\/134381\/1602781749w1OvijMT\/Calabrio___Checklist___How_QA_can_Improve_WFM.pdf?_gl=1*13twwcj*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\">TELECHARGER MAINTENANT<\/a><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div><\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"361\" height=\"874\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/10\/How-QA-can-Improve-WFM-WhiteRed-02-28-2025_09_02_AM.png\" alt=\"\" class=\"wp-image-23921 size-full\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/10\/How-QA-can-Improve-WFM-WhiteRed-02-28-2025_09_02_AM.png 361w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/10\/How-QA-can-Improve-WFM-WhiteRed-02-28-2025_09_02_AM-124x300.png 124w\" sizes=\"auto, (max-width: 361px) 100vw, 361px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_5a5eaabbee9644e6e39b45dbcdac9fed\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tRapport de recherche\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t\u00c9tat du centre de contact 2021 : Le cloud est l\u00e0. Quelle est la prochaine \u00e9tape ?\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>u003ch6u003eLe centre de contact multicanal moderne est entr\u00e9 dans l&rsquo;\u00e8re de l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.u003c\/h6u003e<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/?utm_source=webu0026utm_medium=internalu0026utm_campaign=ty_pages_main_promou0026_gl=1*5pe832*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"T\u00e9l\u00e9charger le rapport\" aria-label=\"T\u00e9l\u00e9charger le rapport\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_5a5eaabbee9644e6e39b45dbcdac9fed\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_5a5eaabbee9644e6e39b45dbcdac9fed\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":20314,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-21635","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment l&#039;assurance qualit\u00e9 peut am\u00e9liorer la gestion des flux de travail | Calabrio<\/title>\n<meta name=\"description\" content=\"Comment l&#039;assurance qualit\u00e9 peut am\u00e9liorer la gestion des flux de travail 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