{"id":22633,"date":"2021-04-19T14:09:00","date_gmt":"2021-04-19T14:09:00","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/enterprise-cxi-pour-le-centre-de-contact\/"},"modified":"2025-11-05T13:27:42","modified_gmt":"2025-11-05T13:27:42","slug":"enterprise-cxi-pour-le-centre-de-contact","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/","title":{"rendered":"Enterprise CXI pour le centre de contact"},"content":{"rendered":"\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_831b21f33f9eb5b5f6197003f812c9bb\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h1\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tEnterprise CXI pour le centre de contact\t\t\t<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>R\u00e9pondre aux exigences de la nouvelle \u00e8re peut s&rsquo;av\u00e9rer difficile, en particulier pour le centre de contact moderne qui doit fournir un excellent service \u00e0 la client\u00e8le tout en maintenant l&rsquo;engagement et la formation des agents \u00ab\u00a0travaillant de n&rsquo;importe o\u00f9\u00a0\u00bb. L&rsquo;acc\u00e8s \u00e0 des tableaux de bord perspicaces qui peuvent vous alerter sur des probl\u00e8mes susceptibles d&rsquo;avoir un impact sur le service client n&rsquo;est qu&rsquo;un exemple de la fa\u00e7on dont l&rsquo;Enterprise Customer Experience Intelligence (CXI) de Calabrio peut vous aider \u00e0 rester en phase avec les conditions dynamiques qui ont un impact sur les indicateurs qui comptent le plus pour vous.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div data-aos=\"fade-up\">\t<a\t\tclass=\"w-fit pl-0 !button-link-small btn-tertiary btn-tertiary--left-align \"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2021-04-19\/5ztzwb\/134381\/1618866048MkwcC5F0\/Calabrio___Datasheet___Enterprise_CXI_for_the_Contact_Center.pdf?_gl=1*11w5dek*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.*_ga*NzE4MjI4MTY1LjE3Mzg1ODk3MDY.*_ga_T3T41458L3*MTczOTE5NTk4Ny4zLjAuMTczOTE5NTk4Ny42MC4wLjA.\" title=\"T\u00e9l\u00e9charger maintenant\" aria-label=\"T\u00e9l\u00e9charger maintenant\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger maintenant<\/span>\n\t<\/a>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/enterprise-cxi-for-contact-center-358x460-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/enterprise-cxi-for-contact-center-358x460-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/enterprise-cxi-for-contact-center-358x460-1.png 358w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/enterprise-cxi-for-contact-center-358x460-1-233x300.png 233w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_831b21f33f9eb5b5f6197003f812c9bb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-22633","doc","type-doc","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Enterprise CXI pour le centre de contact - Fiche technique<\/title>\n<meta name=\"description\" content=\"L&#039;Enterprise CXI de Calabrio donne un aper\u00e7u de l&#039;alignement de la marque en montrant les phrases sur la marque et hors de la marque qui sont utilis\u00e9es pour d\u00e9crire votre marque directement par vos clients. D\u00e9couvrez l&#039;impact des exp\u00e9riences n\u00e9gatives sur la satisfaction des clients et l&#039;efficacit\u00e9 de vos campagnes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enterprise CXI pour le centre de contact\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-05T13:27:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478745.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2040\" \/>\n\t<meta property=\"og:image:height\" content=\"1476\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/doc\\\/enterprise-cxi-pour-le-centre-de-contact\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/doc\\\/enterprise-cxi-pour-le-centre-de-contact\\\/\",\"name\":\"Enterprise CXI pour le centre de contact - Fiche technique\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"datePublished\":\"2021-04-19T14:09:00+00:00\",\"dateModified\":\"2025-11-05T13:27:42+00:00\",\"description\":\"L'Enterprise CXI de Calabrio donne un aper\u00e7u de l'alignement de la marque en montrant les phrases sur la marque et hors de la marque qui sont utilis\u00e9es pour d\u00e9crire votre marque directement par vos clients. D\u00e9couvrez l'impact des exp\u00e9riences n\u00e9gatives sur la satisfaction des clients et l'efficacit\u00e9 de vos campagnes.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/doc\\\/enterprise-cxi-pour-le-centre-de-contact\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/doc\\\/enterprise-cxi-pour-le-centre-de-contact\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/doc\\\/enterprise-cxi-pour-le-centre-de-contact\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Enterprise CXI pour le centre de contact\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Enterprise CXI pour le centre de contact - Fiche technique","description":"L'Enterprise CXI de Calabrio donne un aper\u00e7u de l'alignement de la marque en montrant les phrases sur la marque et hors de la marque qui sont utilis\u00e9es pour d\u00e9crire votre marque directement par vos clients. D\u00e9couvrez l'impact des exp\u00e9riences n\u00e9gatives sur la satisfaction des clients et l'efficacit\u00e9 de vos campagnes.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/","og_locale":"fr_FR","og_type":"article","og_title":"Enterprise CXI pour le centre de contact","og_url":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-11-05T13:27:42+00:00","og_image":[{"width":2040,"height":1476,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478745.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/","url":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/","name":"Enterprise CXI pour le centre de contact - Fiche technique","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"datePublished":"2021-04-19T14:09:00+00:00","dateModified":"2025-11-05T13:27:42+00:00","description":"L'Enterprise CXI de Calabrio donne un aper\u00e7u de l'alignement de la marque en montrant les phrases sur la marque et hors de la marque qui sont utilis\u00e9es pour d\u00e9crire votre marque directement par vos clients. D\u00e9couvrez l'impact des exp\u00e9riences n\u00e9gatives sur la satisfaction des clients et l'efficacit\u00e9 de vos campagnes.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/doc\/enterprise-cxi-pour-le-centre-de-contact\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Enterprise CXI pour le centre de contact"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/doc\/22633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/doc"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/doc"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=22633"}],"wp:term":[{"taxonomy":"doc-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/doc-category?post=22633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}