{"id":22964,"date":"2018-12-12T09:20:31","date_gmt":"2018-12-12T09:20:31","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/la-fidelisation-de-la-clientele-un-code-a-decrypter-assurance\/"},"modified":"2025-11-06T13:30:53","modified_gmt":"2025-11-06T13:30:53","slug":"la-fidelisation-de-la-clientele-un-code-a-decrypter-assurance","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/la-fidelisation-de-la-clientele-un-code-a-decrypter-assurance\/","title":{"rendered":"La fid\u00e9lisation de la client\u00e8le : un code \u00e0 d\u00e9crypter &#8211; Assurance"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\" id=\"h-determiner-le-code-de-la-fidelisation-de-la-clientele\">D\u00e9terminer le code de la fid\u00e9lisation de la client\u00e8le<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h6 class=\"wp-block-heading\" id=\"h-un-guide-pour-tirer-parti-de-l-analyse-de-la-voc-pour-les-compagnies-d-assurance\"><br>Un guide pour tirer parti de l&rsquo;analyse de la VoC pour les compagnies d&rsquo;assurance<\/h6>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-link-color wp-element-button\">T\u00e9l\u00e9charger Slideshare en PDF<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<iframe style=\"border: 1px solid #CCC; border-width: 1px; margin-bottom: 5px; max-width: 100%;\" src=\"\/\/www.slideshare.net\/slideshow\/embed_code\/key\/pqh4PesedYwWk\" width=\"595\" height=\"485\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" allowfullscreen=\"allowfullscreen\"> <\/iframe>\n<div style=\"margin-bottom: 5px; align: center;\"> <strong> <a title=\"La fid\u00e9lisation de la client\u00e8le des compagnies d'assurance : un code \u00e0 d\u00e9crypter\" href=\"\/\/www.slideshare.net\/CalabrioInc\/cracking-the-code-on-insurance-company-customer-loyalty\" target=\"_blank\" rel=\"noopener noreferrer\">D\u00e9terminer le code de la fid\u00e9lit\u00e9 des clients des compagnies d&rsquo;assurance<\/a> <\/strong> de <strong><a href=\"https:\/\/www.slideshare.net\/CalabrioInc\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio<\/a><\/strong><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_da7323573a04e37c0912713d34d73342\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tRapport de recherche\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t\u00c9tat du centre de contact 2021 : Le cloud est l\u00e0. Quelle est la prochaine \u00e9tape ?\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>u003ch6u003eLe centre de contact multicanal moderne est entr\u00e9 dans l&rsquo;\u00e8re de l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.u003c\/h6u003e<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/?utm_source=webu0026utm_medium=internalu0026utm_campaign=ty_pages_main_promou0026_gl=1*5pe832*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"T\u00e9l\u00e9charger le rapport\" aria-label=\"T\u00e9l\u00e9charger le rapport\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_da7323573a04e37c0912713d34d73342\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_da7323573a04e37c0912713d34d73342\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>D\u00e9terminer le code de la fid\u00e9lisation de la client\u00e8le Un guide pour tirer parti de l&rsquo;analyse de la VoC pour les compagnies d&rsquo;assurance D\u00e9terminer le code de la fid\u00e9lit\u00e9 des clients des compagnies d&rsquo;assurance de Calabrio<\/p>\n","protected":false},"featured_media":19476,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-22964","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - 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