{"id":23045,"date":"2018-01-10T16:05:11","date_gmt":"2018-01-10T16:05:11","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/les-7-elements-du-tco-du-wfo\/"},"modified":"2025-11-06T04:47:34","modified_gmt":"2025-11-06T04:47:34","slug":"les-7-elements-du-tco-du-wfo","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/les-7-elements-du-tco-du-wfo\/","title":{"rendered":"Les 7 \u00e9l\u00e9ments du TCO du WFO"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:150px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top\"><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h1 class=\"wp-block-heading\" id=\"h-les-7-elements-de-l-optimisation-des-effectifs-cout-total-de-possession\" style=\"font-size:56px\">Les 7 \u00e9l\u00e9ments de l&rsquo;optimisation des effectifs Co\u00fbt total de possession<\/h1>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Les co\u00fbts d&rsquo;investissement initiaux et les co\u00fbts op\u00e9rationnels permanents ont un impact sur le co\u00fbt total de possession (TCO) des applications d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO). Pour prendre une d\u00e9cision d&rsquo;achat \u00e9clair\u00e9e et rentable, il est essentiel de comprendre comment les fournisseurs de votre liste de s\u00e9lection WFO se comparent les uns aux autres pour les deux types de co\u00fbt total de possession. Calabrio r\u00e9pond efficacement \u00e0 chaque \u00e9l\u00e9ment du TCO du WFO. Mais ne nous croyez pas sur parole : voici comment les clients et les principaux analystes du secteur nous \u00e9valuent.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-vivid-red-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/info.calabrio.com\/Seven-Elements-WFO-TCO-Infographic?_gl=1*1p2lgaa*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\">CLIQUEZ POUR T\u00c9L\u00c9CHARGER LE PDF<\/a><\/div>\n<\/div><\/div>\n<\/div><\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"950\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/calabrio-7-elements-wfo-tco-infographic-hi-res.jpg\" alt=\"\" class=\"wp-image-21102 size-full\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/calabrio-7-elements-wfo-tco-infographic-hi-res.jpg 683w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/01\/calabrio-7-elements-wfo-tco-infographic-hi-res-216x300.jpg 216w\" sizes=\"auto, (max-width: 683px) 100vw, 683px\" \/><\/figure><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_e9d031601fb8fd8de0d741a0317e346d\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tRAPPORT DE RECHERCHE\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tInvestissez dans vos agents pour un meilleur CX\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Le centre de contact multicanal moderne est entr\u00e9 dans l&rsquo;\u00e8re de l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t 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2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_e9d031601fb8fd8de0d741a0317e346d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_e9d031601fb8fd8de0d741a0317e346d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":19492,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-23045","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Les 7 \u00e9l\u00e9ments du TCO du WFO | Calabrio<\/title>\n<meta name=\"description\" content=\"Les 7 \u00e9l\u00e9ments de l&#039;optimisation des effectifs Co\u00fbt total de possession Les co\u00fbts d&#039;investissement initiaux et les co\u00fbts op\u00e9rationnels permanents ont un\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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