{"id":23133,"date":"2017-09-21T11:53:13","date_gmt":"2017-09-21T11:53:13","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/les-5-facons-dont-la-gestion-des-ressources-humaines-peut-vous-faire-economiser-de-largent-des-maintenant\/"},"modified":"2025-07-11T13:27:52","modified_gmt":"2025-07-11T13:27:52","slug":"les-5-facons-dont-la-gestion-des-ressources-humaines-peut-vous-faire-economiser-de-largent-des-maintenant","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/les-5-facons-dont-la-gestion-des-ressources-humaines-peut-vous-faire-economiser-de-largent-des-maintenant\/","title":{"rendered":"Les 5 fa\u00e7ons dont la gestion des ressources humaines peut vous faire \u00e9conomiser de l&rsquo;argent d\u00e8s maintenant"},"content":{"rendered":"\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_950993d7510febd046b6162768a91c74\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h1\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tLes 5 fa\u00e7ons dont la gestion des ressources humaines peut vous faire \u00e9conomiser de l&#039;argent d\u00e8s maintenant\t\t\t<\/h1>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Les agents repr\u00e9sentent 61 % du budget d&rsquo;exploitation moyen d&rsquo;un centre de contact et sont des facteurs cl\u00e9s de la satisfaction des clients. Il est donc logique que la mani\u00e8re dont vous les pr\u00e9voyez, les planifiez et les g\u00e9rez puisse faire varier le budget de votre centre de contact. T\u00e9l\u00e9chargez cet article de Calabrio pour d\u00e9couvrir comment la mise en \u0153uvre de la technologie WFM peut vous faire \u00e9conomiser de l&rsquo;argent d\u00e8s maintenant dans votre centre de contact.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div data-aos=\"fade-up\">\t<a\t\tclass=\"w-fit pl-0 !button-link-small btn-tertiary btn-tertiary--left-align \"\n\t\t href=\"https:\/\/info.calabrio.com\/top-five-ways-WFM-saves-money?_gl=1*16h8wp8*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"Download Now\" aria-label=\"Download Now\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Download Now<\/span>\n\t<\/a>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover.webp 902w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover-257x300.webp 257w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover-878x1024.webp 878w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/09\/wfm-listicle-cover-768x896.webp 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_950993d7510febd046b6162768a91c74\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\t<\/div>\n\t\n\n\n\t<\/div> \n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_1110c7950aa75f28b794f92ee9d61b5d\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tRapport de recherche\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t\u00c9tat du centre de contact 2021 : Le cloud est l\u00e0. Quelle est la prochaine \u00e9tape ?\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<h6>Le centre de contact multicanal moderne est entr\u00e9 dans l&rsquo;\u00e8re de l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e.<\/h6>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/state-of-the-contact-center-cloud-is-here\/?utm_source=web&#038;utm_medium=internal&#038;utm_campaign=ty_pages_main_promo&#038;_gl=1*5pe832*_gcl_au*ODQ0NzA1MjI1LjE3Mzg1ODk3MDY.\" title=\"T\u00e9l\u00e9charger le rapport\" aria-label=\"T\u00e9l\u00e9charger le rapport\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" 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