{"id":33932,"date":"2025-07-08T11:40:56","date_gmt":"2025-07-08T11:40:56","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/lia-au-service-de-lengagement-des-travailleurs\/"},"modified":"2025-07-10T09:31:44","modified_gmt":"2025-07-10T09:31:44","slug":"lia-au-service-de-lengagement-des-travailleurs","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/lia-au-service-de-lengagement-des-travailleurs\/","title":{"rendered":"L&rsquo;IA au service de l&rsquo;engagement des travailleurs"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_3cc183bad35097b925c70a72589a0356\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tL&rsquo;IA au service de l&rsquo;engagement des travailleurs\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"#webninar\" title=\"Download The Report\" aria-label=\"Download The Report\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Download The Report<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_3cc183bad35097b925c70a72589a0356\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"webninar\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-large-font-size\">D\u00e9couvrez ce qui freine votre centre de contact et comment l&rsquo;IA peut y rem\u00e9dier.<\/h2>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Quel est le premier moyen d&rsquo;am\u00e9liorer les performances des agents ? Selon des centaines de centres de contact, il ne s&rsquo;agit pas d&rsquo;un salaire plus \u00e9lev\u00e9 ou d&rsquo;un meilleur environnement, mais de la gestion des connaissances, aliment\u00e9e par l&rsquo;IA.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Dans ce nouveau rapport de ContactBabel, vous d\u00e9couvrirez l&rsquo;impact et les multiples facettes du r\u00f4le de l&rsquo;IA dans l&rsquo;engagement des employ\u00e9s, y compris la fa\u00e7on dont l&rsquo;IA peut r\u00e9duire le stress, stimuler le moral et rendre le travail des agents plus attrayant.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Dans le rapport :<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Pourquoi <strong>les outils de connaissance aliment\u00e9s par l&rsquo;IA<\/strong> permettent aux agents de gagner en performance.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Comment l <strong>&lsquo;automatisation des t\u00e2ches post-appel<\/strong> permet aux agents de r\u00e9cup\u00e9rer 19 % de leur temps.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Le co\u00fbt de 12 milliards de dollars de l&rsquo;ID&amp;V manuelle et comment l&rsquo;IA peut l&rsquo;\u00e9liminer.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Pourquoi 59 % des centres de contact attribuent \u00e0 une technologie m\u00e9diocre le manque d&rsquo;autonomie.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Cas d&rsquo;utilisation dans le monde r\u00e9el : AI-WFM, routage, analyse des sentiments, etc.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Principaux enseignements :<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>L&rsquo;IA ne vise pas \u00e0 remplacer les agents, mais \u00e0 leur donner les moyens d&rsquo;agir. De l&rsquo;acheminement plus intelligent des appels au coaching en temps r\u00e9el et \u00e0 la planification intelligente, ce rapport explore l&rsquo;impact potentiel de l&rsquo;IA sur l&rsquo;engagement des employ\u00e9s et montre comment cr\u00e9er une main-d&rsquo;\u0153uvre plus motiv\u00e9e, plus productive et plus r\u00e9siliente.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2024-04-05\/8tvw2g\" width=\"100%\" height=\"750\" class=\"book_frm\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\n\n<!-- <script 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Quel est le premier moyen d&rsquo;am\u00e9liorer les performances des agents ? Selon des centaines de centres de contact, il ne s&rsquo;agit pas d&rsquo;un salaire plus \u00e9lev\u00e9 ou d&rsquo;un meilleur environnement, mais de la gestion des connaissances, aliment\u00e9e par l&rsquo;IA. Dans ce [&hellip;]<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-33932","doc","type-doc","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rapport : Le r\u00f4le de l&#039;IA dans l&#039;engagement des salari\u00e9s | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez le r\u00f4le crucial de l&#039;IA dans l&#039;engagement des salari\u00e9s. T\u00e9l\u00e9chargez le rapport de ContactBabel pour d\u00e9couvrir comment l&#039;IA peut r\u00e9duire le stress, stimuler le moral et rendre le travail plus attrayant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/doc\/lia-au-service-de-lengagement-des-travailleurs\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;IA au service de l&#039;engagement des travailleurs\" \/>\n<meta property=\"og:description\" content=\"D\u00e9couvrez ce qui freine votre centre de contact et comment l&#039;IA peut y rem\u00e9dier. Quel est le premier moyen d&#039;am\u00e9liorer les performances des agents ? 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