{"id":34116,"date":"2025-07-14T11:17:36","date_gmt":"2025-07-14T11:17:36","guid":{"rendered":"https:\/\/www.calabrio.com\/doc\/lia-au-service-de-lengagement-des-travailleurs-ledition-britannique\/"},"modified":"2025-07-14T11:18:04","modified_gmt":"2025-07-14T11:18:04","slug":"lia-au-service-de-lengagement-des-travailleurs-ledition-britannique","status":"publish","type":"doc","link":"https:\/\/www.calabrio.com\/fr\/doc\/lia-au-service-de-lengagement-des-travailleurs-ledition-britannique\/","title":{"rendered":"L&rsquo;IA au service de l&rsquo;engagement des travailleurs &#8211; L&rsquo;\u00e9dition britannique"},"content":{"rendered":"\n\t<section\n\t\tid=\"hero_sc_banner\"\n\t\tclass=\"secondary-hero relative\"\n\t\tstyle=\"background: #091a4b\"\n\t\tdata-theme-block-id=\"block_33e1ca35b81302df6b0dfcaf3ca0a04c\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container !px-0 overflow-hidden\">\n\t\t\t\t\t\t<div class=\"flex flex-col-reverse lg:flex-row lg:items-center\">\n\t\t\t\t\t\t\t\t\t<div class=\"max-lg:container lg:w-1\/2 md:px-l\/xxl lg:pl-c\/xl lg:pr-c\/l xl:pl-page-margin xl:pr-l\/m\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:max-w-[536px]\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 style=\"color: #ffffff\" class=\"heading-medium -tracking-[0.12px] mb-c\/m xl:-tracking-[0.24px]\">\n\t\t\t\t\t\t\t\t\tL&#039;IA au service de l&#039;engagement des travailleurs &#8211; L&#039;\u00e9dition britannique\t\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg lg:line-clamp-none\" style=\"color: #344679\">\n\t\t\t\t\t\t\t\t\t<p>Aujourd&rsquo;hui, les centres de contact ne perdent pas leurs agents \u00e0 cause du travail, mais \u00e0 cause de la mani\u00e8re dont le travail est effectu\u00e9. Connexion sans fin. Les enveloppes manuelles. Surcharge cognitive. En bref : de mauvais syst\u00e8mes.<br \/>\n<br \/>Le dernier rapport de ContactBabel, AI for Workforce Engagement (The UK Edition), sponsoris\u00e9 par Calabrio, explore la mani\u00e8re dont les principaux centres de contact utilisent l&rsquo;IA pour r\u00e9duire l&rsquo;\u00e9puisement professionnel, augmenter l&rsquo;efficacit\u00e9 et transformer l&rsquo;exp\u00e9rience des agents &#8211; tout en offrant un retour sur investissement comp\u00e9titif.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-gutter pb-c\/m pt-c\/xl mt-c\/xxs lg:mt-0 max-md:items-center md:flex-row\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full body-small md:w-fit\"\n\t\t href=\"#GetTheReport\" title=\"T\u00e9l\u00e9charger le rapport\" aria-label=\"T\u00e9l\u00e9charger le rapport\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"secondary-hero__image relative z-10 mb-c\/xl lg:mb-c\/xxl lg:w-1\/2\">\n\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative aspect-[393\/320] md:aspect-[720\/463] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1.webp 1200w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-300x157.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-1024x535.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Contact-Babel-AI-for-workforce-engagement-report-1-768x401.webp 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_33e1ca35b81302df6b0dfcaf3ca0a04c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 180px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 80px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"GetTheReport\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_762639fb726e31f03ead80213dbc6424\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tT\u00e9l\u00e9chargez le rapport et d\u00e9couvrez des strat\u00e9gies pratiques pour aider votre centre de contact :\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<ul>\n<li><strong>Automatisez les t\u00e2ches r\u00e9p\u00e9titives :<\/strong> D\u00e9ployez l&rsquo;IA pour la v\u00e9rification de l&rsquo;identit\u00e9, le r\u00e9sum\u00e9 des appels et le remplissage des formulaires afin de r\u00e9duire les co\u00fbts et l&rsquo;\u00e9puisement des agents.<\/li>\n<li><strong>Cr\u00e9ez des bureaux d&rsquo;agent \u00e0 volet unique :<\/strong> Consolidez plusieurs applications dans des interfaces unifi\u00e9es soutenues par l&rsquo;IA, r\u00e9duisant ainsi la charge cognitive et les taux d&rsquo;erreur.<\/li>\n<li><strong>Donnez la priorit\u00e9 \u00e0 une gestion des performances \u00e9quitable et fond\u00e9e sur les donn\u00e9es :<\/strong> Adoptez une assurance qualit\u00e9 pilot\u00e9e par l&rsquo;IA qui \u00e9value 100 % des interactions, permettant un coaching objectif et une reconnaissance \u00e9quitable.<\/li>\n<li><strong>Favorisez la flexibilit\u00e9 de la main-d&rsquo;\u0153uvre gr\u00e2ce \u00e0 l&rsquo;IA :<\/strong> Donnez aux agents des outils d&rsquo;auto-planification et d&rsquo;\u00e9quilibrage dynamique de la charge de travail gr\u00e2ce \u00e0 l&rsquo;IA pour am\u00e9liorer le moral, la fid\u00e9lisation et l&rsquo;efficacit\u00e9.<\/li>\n<\/ul>\n<p>Le foss\u00e9 concurrentiel se creuse rapidement : assurez-vous d&rsquo;\u00eatre du bon c\u00f4t\u00e9. T\u00e9l\u00e9chargez AI for Workforce Engagement maintenant !<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<h2>T\u00e9l\u00e9charger le rapport<\/h2>\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-07-08\/5bbsz1\" width=\"100%\" height=\"550\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_762639fb726e31f03ead80213dbc6424\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.hero-with-form__right {\n    display: flex;\n    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0;\n}\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":34030,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"doc-category":[],"class_list":["post-34116","doc","type-doc","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Rapport : AI for Workforce Engagement (The UK Edition) | Calabrio<\/title>\n<meta name=\"description\" content=\"T\u00e9l\u00e9chargez ce rapport gratuit pour d\u00e9couvrir des strat\u00e9gies pratiques qui aideront votre centre de contact \u00e0 tirer le meilleur parti de l&#039;IA pour l&#039;engagement du personnel et l&#039;\u00e9l\u00e9vation des performances.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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