{"id":31932,"date":"2025-05-20T19:31:23","date_gmt":"2025-05-20T19:31:23","guid":{"rendered":"https:\/\/www.calabrio.com\/event\/des-tableaux-de-bord-a-la-strategie-limpact-commercial-dautoqm\/"},"modified":"2025-07-14T05:20:56","modified_gmt":"2025-07-14T05:20:56","slug":"des-tableaux-de-bord-a-la-strategie-limpact-commercial-dautoqm","status":"publish","type":"event","link":"https:\/\/www.calabrio.com\/fr\/event\/des-tableaux-de-bord-a-la-strategie-limpact-commercial-dautoqm\/","title":{"rendered":"Des tableaux de bord \u00e0 la strat\u00e9gie : L&rsquo;impact commercial d&rsquo;AutoQM"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_182bd266eb62dd748ce9cde105d1977d\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tDes tableaux de bord \u00e0 la strat\u00e9gie : L&rsquo;impact commercial d&rsquo;AutoQM  \t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_HXqM4ja2RfGf9jTF9_OaEw#\/registration\" title=\"Register Live Session\" aria-label=\"Register Live Session\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Register Live Session<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_8NM3K9AeQZGVGeJPlwku9w\" title=\"Register Semi-Live Session\" aria-label=\"Register Semi-Live Session\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Register Semi-Live Session<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_182bd266eb62dd748ce9cde105d1977d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>La gestion manuelle de la qualit\u00e9 n&rsquo;est plus viable dans un monde o\u00f9 l&rsquo;exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage concurrentiel. Lors de ce webinaire, Calabrio r\u00e9v\u00e8lera comment AutoQM transforme l&rsquo;assurance qualit\u00e9 d&rsquo;une t\u00e2che manuelle et incoh\u00e9rente en un moteur puissant, pilot\u00e9 par l&rsquo;IA, qui am\u00e9liore l&rsquo;efficacit\u00e9 op\u00e9rationnelle et stimule l&rsquo;am\u00e9lioration des performances.  <\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Vous apprendrez comment les organisations dot\u00e9es d&rsquo;un syst\u00e8me de gestion automatique de la qualit\u00e9 peuvent obtenir des gains mesurables :<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Diminution de 15 % du co\u00fbt par appel<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Augmentation de 20 % du respect des horaires<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Diminution de 25 % de l&rsquo;attrition<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Mais l&rsquo;AutoQM ne se limite pas \u00e0 l&rsquo;efficacit\u00e9. Il s&rsquo;agit d&rsquo;un changement strat\u00e9gique qui permet aux \u00e9quipes d&rsquo;assurance qualit\u00e9 de.. :<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Obtenez 100 % des interactions gr\u00e2ce \u00e0 la GenAI<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Faites \u00e9merger des informations au niveau de la conversation sur le sentiment, la r\u00e9solution et l&rsquo;effort du client.<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>D\u00e9couvrez les causes profondes des pannes CX et identifiez les tendances de performance des agents et des bots.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>De l&rsquo;am\u00e9lioration de la conformit\u00e9 et de l&rsquo;acc\u00e9l\u00e9ration des cycles de coaching aux cadres d&rsquo;\u00e9valuation \u00e9volutifs, cette session montrera comment l&rsquo;\u00e9volution vers l&rsquo;AutoQM rapporte des dividendes r\u00e9els en termes de co\u00fbts, de temps et d&rsquo;exp\u00e9rience.  <\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session en direct<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>26 juin 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>10am EDT | 3pm BST  <\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_HXqM4ja2RfGf9jTF9_OaEw#\/registration\" data-type=\"link\" data-id=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_HXqM4ja2RfGf9jTF9_OaEw#\/registration\">S&rsquo;inscrire \u00e0 la session en direct<\/a><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session semi-directe<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>27 juin 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>15:00 AEST | 10:30 IST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_8NM3K9AeQZGVGeJPlwku9w\">S&rsquo;inscrire \u00e0 la session SEMI-live<\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col col_2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Biographie de l&rsquo;orateur<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2500\" height=\"2500\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken.jpg\" alt=\"\" class=\"wp-image-31927\" style=\"aspect-ratio:1;object-fit:cover\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken.jpg 2500w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-1024x1024.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-1536x1536.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-2048x2048.jpg 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Jennifer.Docken-600x600.jpg 600w\" sizes=\"auto, (max-width: 2500px) 100vw, 2500px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\">Jennifer Docken<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Responsable marketing produit<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n    margin: 0;\n}\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 20px;\n    font-size: 28px;\n  }\n  .text_img_sec p {\n    margin-bottom: 15px;\n    font-size: 15px;\n  }\n  .sub_headtext {\n    font-weight: 500 !important;\n    margin-top: 16px;\n  }\n  .icon_bx_sec h3.card-icon__title {\n    font-size: 24px;\n    min-height: 66px;\n  }\n  .icon_bx_sec .icon-wrapper {\n    padding-bottom: 0;\n  }\n  .bottom_text_sec figure img {\n    aspect-ratio: unset;\n    margin: 0 auto;\n  }\n\n  .vid_sec h2 {\n    margin-bottom: 20px;\n  }\n\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n  }\n  .icon_bx_sec .icon-card-grid .js-wrap {\n    max-width: 100%;\n    height: auto;\n    max-height: max-content;\n    width: 80px;\n  }\n  .vid_sec p,\n  .vid_sec li {\n    font-size: 15px;\n  }\n  .container:has(> .webniar_sec) {\n    background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/03\/hh_preformancemanagament-dark-_0921-opt.jpg)\n      no-repeat center \/ cover;\n  }\n  .container:has(> .webniar_sec) * {\n    color: #fff !important;\n  }\n  .container:has(> .webniar_sec) svg path {\n    fill: #000 !important;\n  }\n  .container:has(> .quotes) {\n    background: #00a79d;\n  }\n  .container:has(> .quotes) * {\n    border: 0;\n  }\n  .container:has(> .quotes) blockquote {\n    background: unset;\n  }\n  .container:has(> .future_sec) {\n    background: #f3f3f3;\n  }\n  .performance_sec h2 {\n    font-size: 38px;\n  }\n  .cta_sec > .container:nth-child(1) {\n    width: 70%;\n  }\n  .cta_sec > .container:nth-child(2) {\n    width: 30%;\n  }\n\n  .cta_sec .container:nth-child(1) h2 {\n    text-align: left;\n    margin-bottom: 20px;\n  }\n  .cta_sec {\n    margin: 0;\n    padding-bottom: 0;\n  }\n  .mb60 {\n    margin-bottom: 60px;\n  }\n  .uncover_sec .js-wrap img {\n    aspect-ratio: unset;\n    object-fit: scale-down;\n  }\n  .text_img_sec * {\n    padding-left: 0;\n  }\n  .text_img_sec .btn-tertiary {\n    gap: 20px;\n  }\n  .webninar {\n    justify-content: space-between;\n    align-items: self-start !important;\n}\n.webninar>.container:nth-child(1) {\n    width: 68%;\n}\n.webninar>.container:nth-child(2) {\n    width: 30%;\n}\n.left_col {\n  padding: 20px;\n  box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n  margin-bottom: 40px;\n}\n.left_col .wp-block-media-text {\n  display: flex;\n  gap: 10px;\n  margin-bottom: 20px;\n}\n.left_col .wp-block-media-text figure {\n  max-width: 35px;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content {\n  padding: 0;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content p {\n  margin: 0;\n  font-size: 18px;\n}\n.left_col h4 {\n    margin-bottom: 20px;\n    font-size: 22px;\n    margin-top: 10px;\n}\n.container:has(>.red_banner) {\n  padding: 60px 32px;\n  background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-v2-2.jpg) no-repeat center \/ cover;\n}\n.cta_banner * {\n  text-align: center;\n  justify-content: center;\n  align-items: center;\n}\n.col_2 img {\n  aspect-ratio: unset;\n}\n.profile_info {\n  padding: 17px 10px !important;\n  background: #f1f5f9;\n  margin-bottom: 20px;\n}\n.container:has(>.red_banner)  p.btn-primary {\n  margin: 60px 0 0 0;\n}\n.icon_bx_sec.webninar .icon-wrapper {\n  margin-bottom: 18px;\n}\n\n.cta_banner section>div:nth-child(2), .cta_banner section>div:nth-child(1) {\n  display: none;\n}\n.secondary-hero-card>.container {\n  padding-top: 0;\n  margin: 50px 0;\n}\n.cta_banner .line-clamp-3 {\n  -webkit-line-clamp: none;\n}\np.btn-primary a {\n    text-decoration: none !important;\n}\np.btn-primary {\n    padding-left: 15px;\n    justify-content: center !important;\n    font-size: 13px;\n    padding-right: 15px;\n}\n.additional_cards>div {\n    display: flex;\n    gap: 20px;\n    flex-wrap: wrap;\n    margin-top: 40px;\n}\n.additional_cards>div>.container {\n    width: 48%;\n}\n@media (max-width: 1024px) {\n      .webninar>.container:nth-child(1)  ,\n      .webninar>.container:nth-child(2) {\n        width: 100%;\n    }\n    body .is-layout-flex{\n      flex-wrap: wrap !important;\n    }\n.additional_cards>div {\n    display: none;\n}\n\n\n\n}\n  @media (min-width: 767px) {\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n      gap: 0;\n    }\n    .icon_bx_sec.webninar .icon-wrapper {\n      grid-template-columns: repeat(2, 1fr);\n    }\n  }\n  @media (max-width: 767px) {\n.additional_cards>div>.container {\n    width: 100%;\n}\n    .cta_sec {\n      flex-wrap: wrap !important;\n    }\n    .cta_sec * {\n      min-width: 100%;\n    }\n    .cta_sec p.btn-primary {\n      min-width: unset;\n    }\n    .py80 {\n      padding-top: 50px;\n      padding-bottom: 50px;\n    }\n    .text_img_sec .js-wrap {\n      aspect-ratio: unset;\n    }\n    .text_img_sec .js-wrap img {\n      aspect-ratio: unset;\n      position: unset;\n    }\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n    }\n    .performance_sec h2 {\n      font-size: 32px;\n    }\n    .left_col h4 {\n        font-size: 22px;\n    }\n    .left_col .wp-block-media-text .wp-block-media-text__content p {\n        font-size: 16px;\n    }\n  }\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>La gestion manuelle de la qualit\u00e9 n&rsquo;est plus viable dans un monde o\u00f9 l&rsquo;exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage concurrentiel. Lors de ce webinaire, Calabrio r\u00e9v\u00e8lera comment AutoQM transforme l&rsquo;assurance qualit\u00e9 d&rsquo;une t\u00e2che manuelle et incoh\u00e9rente en un moteur puissant, pilot\u00e9 par l&rsquo;IA, qui am\u00e9liore l&rsquo;efficacit\u00e9 op\u00e9rationnelle et stimule [&hellip;]<\/p>\n","protected":false},"featured_media":31925,"template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false},"event-category":[341],"event-type":[],"class_list":["post-31932","event","type-event","status-publish","has-post-thumbnail","hentry","event-category-upcoming-events-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Des tableaux de bord \u00e0 la strat\u00e9gie : L&#039;impact commercial d&#039;AutoQM | Calabrio<\/title>\n<meta name=\"description\" content=\"La gestion manuelle de la qualit\u00e9 n&#039;est plus viable dans un monde o\u00f9 l&#039;exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Des tableaux de bord \u00e0 la strat\u00e9gie : L&#039;impact commercial d&#039;AutoQM\" \/>\n<meta property=\"og:description\" content=\"La gestion manuelle de la qualit\u00e9 n&#039;est plus viable dans un monde o\u00f9 l&#039;exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T05:20:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/\",\"name\":\"Des tableaux de bord \u00e0 la strat\u00e9gie : L'impact commercial d'AutoQM | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg\",\"datePublished\":\"2025-05-20T19:31:23+00:00\",\"dateModified\":\"2025-07-14T05:20:56+00:00\",\"description\":\"La gestion manuelle de la qualit\u00e9 n'est plus viable dans un monde o\u00f9 l'exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg\",\"width\":700,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/event\\\/from-scorecards-to-strategy-autoqms-business-impact\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Des tableaux de bord \u00e0 la strat\u00e9gie : L&#8217;impact commercial d&#8217;AutoQM\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Des tableaux de bord \u00e0 la strat\u00e9gie : L'impact commercial d'AutoQM | Calabrio","description":"La gestion manuelle de la qualit\u00e9 n'est plus viable dans un monde o\u00f9 l'exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/","og_locale":"fr_FR","og_type":"article","og_title":"Des tableaux de bord \u00e0 la strat\u00e9gie : L'impact commercial d'AutoQM","og_description":"La gestion manuelle de la qualit\u00e9 n'est plus viable dans un monde o\u00f9 l'exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage","og_url":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-07-14T05:20:56+00:00","og_image":[{"width":700,"height":500,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/","url":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/","name":"Des tableaux de bord \u00e0 la strat\u00e9gie : L'impact commercial d'AutoQM | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg","datePublished":"2025-05-20T19:31:23+00:00","dateModified":"2025-07-14T05:20:56+00:00","description":"La gestion manuelle de la qualit\u00e9 n'est plus viable dans un monde o\u00f9 l'exp\u00e9rience du client est un facteur cl\u00e9 de diff\u00e9renciation dans le paysage","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/05\/Copy-of-Events_FINAL_Template_700-x-500-px-21.jpg","width":700,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/event\/from-scorecards-to-strategy-autoqms-business-impact\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Des tableaux de bord \u00e0 la strat\u00e9gie : L&#8217;impact commercial d&#8217;AutoQM"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/event\/31932","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/event"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media\/31925"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=31932"}],"wp:term":[{"taxonomy":"event-category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/event-category?post=31932"},{"taxonomy":"event-type","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/event-type?post=31932"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}