{"id":1281,"date":"2024-11-07T16:08:50","date_gmt":"2024-11-07T16:08:50","guid":{"rendered":"https:\/\/www.calabrio.com\/docs\/"},"modified":"2025-12-17T12:25:52","modified_gmt":"2025-12-17T12:25:52","slug":"docs","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/centre-de-ressources-2\/docs\/","title":{"rendered":"Docs"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_33d5523b20e8c0aa621abc6b94486161\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tDocuments et rapports\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #C4CDE3\"\n\t\t\t\t\t><p>Des meilleures pratiques les plus r\u00e9centes aux strat\u00e9gies innovantes en passant par les tendances \u00e9mergentes ayant un impact sur le monde des centres de contact, voici des ressources qui vous permettront de continuer \u00e0 faire progresser votre entreprise.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_33d5523b20e8c0aa621abc6b94486161\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\t<section\n\t\tclass=\"w-full py-l\/xxl overflow-x-hidden\"\n\t\tdata-module=\"listing-with-filter\"\n\t\tdata-theme-block-id=\"block_c8a19ecd8ffc750f2e9bdf2abdeb9d3e\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"flex flex-wrap gap-l\/m lg:gap-0\">\n\t\t\t\t<div class=\"w-full lg:w-[23.5%]\">\n\t\t\t\t\t<aside class=\"py-c\/l\" data-aos=\"fade-up\">\n\t\t\t\t\t\t<div class=\"mb-c\/m text-text-secondary-aa\"> Filters &amp; Sorts<\/div>\n\n\t\t\t\t\t\t<form class=\"js-filter-form flex gap-c\/m flex-col\">\n\t\t\t\t\t\t\t<input type=\"hidden\" class=\"js-filter-ipt\" name=\"post_type\" value=\"doc\">\n\t\t\t\t\t\t\t<input type=\"hidden\" class=\"js-filter-ipt\" name=\"posts_per_page\"\n\t\t\t\t\t\t\t\t\tvalue=\"13\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-select border border-stroke-tertiary rounded-xs h-c\/m flex item-center px-[1px]\">\n\t\t\t\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\t\t\tclass=\"js-filter-slc bg-white w-full px-4\"\n\t\t\t\t\t\t\t\t\t\tname=\"doc-category\"\n\t\t\t\t\t\t\t\t\t\tid=\"block_c8a19ecd8ffc750f2e9bdf2abdeb9d3e_doc-category\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\tTous les Doc Categories\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-select border border-stroke-tertiary rounded-xs h-c\/m flex item-center px-[1px]\">\n\t\t\t\t\t\t\t\t\t<select\n\t\t\t\t\t\t\t\t\t\tclass=\"js-filter-slc bg-white w-full px-4\"\n\t\t\t\t\t\t\t\t\t\tname=\"order\"\n\t\t\t\t\t\t\t\t\t\tid=\"block_c8a19ecd8ffc750f2e9bdf2abdeb9d3e_order\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"DESC\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\tLe plus r\u00e9cent\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<option\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\t\tvalue=\"ASC\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\tLe plus ancien\n\t\t\t\t\t\t\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"relative\">\n\t\t\t\t\t\t\t\t<label\n\t\t\t\t\t\t\t\t\tfor=\"search-listing-filter-69fdd1c0221f1\"\n\t\t\t\t\t\t\t\t\tclass=\"sr-only\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\tSaisissez des mots-cl\u00e9s dans le champ de recherche\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\tid=\"search-listing-filter-69fdd1c0221f1\"\n\t\t\t\t\t\t\t\t\tname=\"search\"\n\t\t\t\t\t\t\t\t\tclass=\"js-filter-ipt !min-w-full max-w-full\"\n\t\t\t\t\t\t\t\t\ttype=\"text\"\n\t\t\t\t\t\t\t\t\tvalue=\"\"\n\t\t\t\t\t\t\t\t\tplaceholder=\"Recherche\">\n\t\t\t\t\t\t\t\t<input type=\"hidden\" value=\"1\" class=\"js-filter-paged\">\n\t\t\t\t\t\t\t\t<button type=\"button\" class=\"absolute right-4 top-1\/2 -translate-y-1\/2 w-6 h-6 text-black\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 48 32\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"m36 28-8-8m2.667-6.667a9.333 9.333 0 1 1-18.667 0 9.333 9.333 0 0 1 18.667 0Z\"\/><\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"sr-only\">Recherche<\/span>\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/aside>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-full lg:w-[76.5%] lg:pl-gutter\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-wrap lg:pl-0  grid grid-cols-1 gap-x-gutter lg:grid-cols-2 lg:!px-[5px]\">\n\t\t\t\t\t\t\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/voix-de-lagent-2025\/\" aria-label=\"Voix de l&rsquo;agent 2025\">\n\t\t\t\t\tVoix de l&rsquo;agent 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/guide-intelligent-des-services-financiers-2\/\" aria-label=\"Guide intelligent des services financiers\">\n\t\t\t\t\tGuide intelligent des services financiers\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/lia-au-service-de-lengagement-des-travailleurs-ledition-britannique\/\" aria-label=\"L&rsquo;IA au service de l&rsquo;engagement des travailleurs &#8211; L&rsquo;\u00e9dition britannique\">\n\t\t\t\t\tL&rsquo;IA au service de l&rsquo;engagement des travailleurs &#8211; L&rsquo;\u00e9dition britannique\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/lia-au-service-de-lengagement-des-travailleurs\/\" aria-label=\"L&rsquo;IA au service de l&rsquo;engagement des travailleurs\">\n\t\t\t\t\tL&rsquo;IA au service de l&rsquo;engagement des travailleurs\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/le-retour-sur-investissement-de-la-fidelisation-comment-la-reduction-du-taux-de-desabonnement-des-agents-stimule-le-cx-et-le-chiffre-daffaires\/\" aria-label=\"Le retour sur investissement de la fid\u00e9lisation &#8211; Comment la r\u00e9duction du taux de d\u00e9sabonnement des agents stimule le CX et le chiffre d&rsquo;affaires\">\n\t\t\t\t\tLe retour sur investissement de la fid\u00e9lisation &#8211; Comment la r\u00e9duction du taux de d\u00e9sabonnement des agents stimule le CX et le chiffre d&rsquo;affaires\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/autonomiser-les-centres-de-contact-grace-au-self-service\/\" aria-label=\"Autonomiser les centres de contact gr\u00e2ce au self-service\">\n\t\t\t\t\tAutonomiser les centres de contact gr\u00e2ce au self-service\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div 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data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/comment-les-centres-de-contact-remodelent-le-secteur-de-la-sante-en-2025\/\" aria-label=\"Comment les centres de contact remod\u00e8lent le secteur de la sant\u00e9 en 2025\">\n\t\t\t\t\tComment les centres de contact remod\u00e8lent le secteur de la sant\u00e9 en 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/etat-du-centre-de-contact-2025\/\" aria-label=\"\u00c9tat du centre de contact 2025\">\n\t\t\t\t\t\u00c9tat du centre de contact 2025\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 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style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/gartner-magic-quadrant-pour-les-centres-de-contact-en-tant-que-service-ccaas\/\" aria-label=\"Gartner Magic Quadrant pour les centres de contact en tant que service (CCaaS)\">\n\t\t\t\t\tGartner Magic Quadrant pour les centres de contact en tant que service (CCaaS)\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/naviguer-dans-le-gdpr-et-le-ccpa\/\" aria-label=\"Naviguer dans le GDPR et le CCPA\">\n\t\t\t\t\tNaviguer dans le GDPR et le CCPA\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/quisquam-nostrum-et-deleniti-officiis\/\" aria-label=\"Quisquam nostrum et deleniti officiis\">\n\t\t\t\t\tQuisquam nostrum et deleniti officiis\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/necessitatibus-consequatur-ab-quo\/\" aria-label=\"Necessitatibus consequatur ab quo\">\n\t\t\t\t\tNecessitatibus consequatur ab quo\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/themes\/calabrio\/assets\/svg\/thumbnail-docs.svg\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow pr-c\/l \">\n\t\t\t\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s gap-c\/xs\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-4 lg:line-clamp-2\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/doc\/laborum-voluptatibus-neque-possimus-qui\/\" aria-label=\"Laborum voluptatibus neque possimus qui\">\n\t\t\t\t\tLaborum voluptatibus neque possimus qui\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-full mb-c\/l\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\n<div\n\tclass=\"group card-resource-horizontal-document flex flex-row gap-gutter py-c\/m px-c\/l md:p-c\/l border-thin border-stroke-tertiary  border border-stroke-tertiary h-full \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\tblock w-12 h-12 md:w-20 md:h-20 aspect-square image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" 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https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-848x1024.webp 848w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-768x927.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-1272x1536.webp 1272w\" alt=\"pre-footer-image\" ><\/div>\n\n\t\t\t\t\t\n\t<div class=\"absolute w-full h-full top-0 left-0 lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/CTA.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"w-full xl:w-[41%] flex flex-col bg-background-accent px-c\/xxl py-l\/xxl gap-c\/l\">\n\t\t\t<div>\n\t\t\t\t\t\t\t<p class=\"subhead-medium mb-c\/m md:mb-c\/s text-[var(--sub-title-color)]\">Vous voulez en savoir plus ?<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg text-[var(--sub-description-color)]\"><p>D\u00e9couvrez comment nous pouvons vous aider<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/devenez-un-partenaire-de-calabrio\/\" title=\"Devenez un partenaire de Calabrio\" aria-label=\"Devenez un partenaire de Calabrio\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Devenez un partenaire de Calabrio<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/pourquoi-calabrio\/\" title=\"Pourquoi Calabrio\" aria-label=\"Pourquoi Calabrio\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Pourquoi Calabrio<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" title=\"Calabrio One\" aria-label=\"Calabrio One\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Calabrio One<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/centre-de-ressources-2\/centre-de-demonstration\/\" title=\"Centre de d\u00e9monstration\" aria-label=\"Centre de d\u00e9monstration\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Centre de d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_58d987c75222b41308de580ecee3c573\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":0,"parent":6423,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-1281","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Livres blancs et rapports sur les centres de contact | Calabrio<\/title>\n<meta name=\"description\" content=\"Apprenez 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