{"id":13618,"date":"2024-12-29T23:24:27","date_gmt":"2024-12-29T23:24:27","guid":{"rendered":"https:\/\/www.calabrio.com\/calculateur-de-coaching-de-performance-2\/"},"modified":"2026-02-24T10:25:29","modified_gmt":"2026-02-24T10:25:29","slug":"calculateur-de-coaching-de-performance-2","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/calculateur-de-coaching-de-performance-2\/","title":{"rendered":"Calculateur de coaching de performance"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080808\"\n\t\tdata-theme-block-id=\"block_7c3d5355e3862c645b34bf604feabb5f\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tCalculateur de retour sur investissement pour la gestion des performances\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #c4cde3\"\n\t\t\t\t\t><p><span style=\"font-weight: 400\">D\u00e9couvrez les \u00e9conomies et le retour sur investissement que vous pouvez r\u00e9aliser tout en am\u00e9liorant le moral des agents gr\u00e2ce \u00e0 une meilleure gestion des performances dans votre centre de contact.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[218px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png 217w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2-198x300.png 198w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[348px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png 347w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2-270x300.png 270w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7c3d5355e3862c645b34bf604feabb5f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 48px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"savings-caculator\n\t\t\tsavings-caculator--has-form\"\n\tdata-theme-block-id=\"block_5ab20c2edffc8333e2fcc547a3569eb4\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"container\">\n\t\t<div class=\"savings-caculator__grid flex flex-col lg:grid lg:items-center gap-c\/xxl lg:gap-gutter lg:grid-cols-2\">\n\t\t\t<div class=\"w-full flex flex-col gap-c\/l lg:pr-l\/xxl\">\n\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg flex flex-col gap-c\/m [&#038;_p]:!mb-0 text-text-secondary-aa\"><p>Les outils avanc\u00e9s de gestion de la performance de Calabrio aident non seulement les centres de contact \u00e0 am\u00e9liorer le moral et l&rsquo;engagement du personnel, mais aussi \u00e0 r\u00e9aliser des \u00e9conomies en r\u00e9duisant l&rsquo;attrition et les temps de traitement moyens.<\/p>\n<p><span style=\"font-weight: 400\">En saisissant quelques param\u00e8tres cl\u00e9s, vous pouvez utiliser le calculateur de retour sur investissement de la gestion des performances pour comprendre combien une meilleure gestion des performances peut faire \u00e9conomiser \u00e0 votre entreprise chaque ann\u00e9e.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full h-full [&#038;_iframe]:h-full\">\n\t\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/embed.calculoid.com\/styles\/main.css\"><script src=\"https:\/\/embed.calculoid.com\/scripts\/combined.min.js\"><\/script><div ng-app=\"calculoid\" ng-controller=\"CalculoidMainCtrl\" ng-init=\"init({calcId:95293,apiKey:'fd226bfd5fffe9b48f00b',showTitle:0,showDescription:0})\" ng-include=\"load()\"><\/div>\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_5ab20c2edffc8333e2fcc547a3569eb4\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\tclass=\"savings-statistics-block py-l\/m overflow-hidden\"\n\tdata-theme-block-id=\"block_c94c7265bb338f3cc19723d1c806d77f\"\n\tdata-aos=\"fade-up\"\n\t>\n\t<div class=\"container\">\n\t\t<div class=\"max-w-[996px] mx-auto\">\n\t\t\t\t\t<h2 class=\"mb-c\/m heading-small text-text-primary-aaa\">Comment l&rsquo;am\u00e9lioration de la gestion des performances et de la gestion permet un meilleur retour sur investissement<\/h2>\t\t\t\t\t\t<div class=\"wysiwyg--small text-text-primary-aaa\">\n\t\t\t<p>En l&rsquo;absence de mesures efficaces, il est difficile, voire impossible, d&rsquo;obtenir des am\u00e9liorations significatives. C&rsquo;est particuli\u00e8rement vrai lorsqu&rsquo;il s&rsquo;agit de la gestion des performances des agents. C&rsquo;est pourquoi les outils de gestion des performances de Calabrio, qui font partie de notre <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/\">puissante solution de gestion de la qualit\u00e9<\/a>, donnent aux \u00e9quipes ce dont elles ont besoin pour mieux suivre, \u00e9valuer et am\u00e9liorer le comportement des agents.<\/p>\n<p>Mais la gestion des performances ne vous aide pas seulement \u00e0 am\u00e9liorer l&rsquo;engagement des agents et les r\u00e9sultats pour les clients. Surtout, il vous aide \u00e0 mesurer et \u00e0 am\u00e9liorer l&rsquo;efficacit\u00e9 de votre coaching en cours de route, car un coaching efficace est tout aussi essentiel \u00e0 l&rsquo;am\u00e9lioration des performances.<\/p>\n\t\t<\/div>\n\t\t\t\t\t\t<div class=\"my-l\/m\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[996\/522] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854.webp 7762w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-2048x1366.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/AdobeStock_500226854-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"mb-c\/xxl\">\n\t\t\t<h3 class=\"heading-xs text-text-primary-aaa md:max-w-[80%]\">Des solutions de gestion des performances qui d\u00e9veloppent de meilleurs agents et de meilleurs entra\u00eeneurs<\/h3>\t\t<\/div>\n\t\t\n\t\t\t\t<div class=\"grid grid-cols-1 gap-y-c\/l gap-x-gutter sm:grid-cols-2 lg:grid-cols-3\">\n\t\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tUnified Agent Dashboard \t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tPermettez aux agents d&rsquo;acc\u00e9der \u00e0 leur emploi du temps, \u00e0 leurs notes de performance, \u00e0 leurs sessions de coaching et \u00e0 leur reconnaissance, le tout dans un tableau de bord unifi\u00e9. Lorsque tout ce dont les agents ont besoin est regroup\u00e9 en un seul endroit, il est plus facile de rester concentr\u00e9 et de s&rsquo;am\u00e9liorer.\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tStructured Coaching That Drives Results\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tIdentifiez automatiquement le moment o\u00f9 un coaching est n\u00e9cessaire, sur la base des tendances r\u00e9elles en mati\u00e8re de performances. Aidez les superviseurs \u00e0 encadrer en tenant compte du contexte, \u00e0 fixer des objectifs significatifs et \u00e0 assurer le suivi en obtenant des r\u00e9sultats visibles.\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tGoal Setting &amp; Progress Tracking\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tFixez des objectifs personnalis\u00e9s pour chaque agent et faites en sorte que les progr\u00e8s soient visibles. Surveillez les progr\u00e8s gr\u00e2ce \u00e0 des tableaux de bord bas\u00e9s sur les r\u00f4les, avec des notifications automatiques pour les \u00e9tapes manqu\u00e9es et les tendances de r\u00e9ussite.\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tRecognition That Drives Retention\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tC\u00e9l\u00e9brez la croissance par des concours, des applaudissements et un retour d&rsquo;information visible. La motivation par le jeu permet de r\u00e9duire l&rsquo;\u00e9puisement professionnel et d&rsquo;augmenter la fid\u00e9lisation des agents.\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tKnow What\u2019s Working (and What\u2019s Not)\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tSuivez la fr\u00e9quence du coaching, les sujets abord\u00e9s et l&rsquo;impact sur les performances. Identifiez les tendances au sein des \u00e9quipes et utilisez ces informations pour orienter le d\u00e9veloppement futur.<br \/>\n\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\t\t h-full py-c\/m border-b-thin border-stroke-tertiary md:pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t>\n\t\tWorks Seamlessly with the Tools You Already Use\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t>\n\t\tDans le cadre de la suite Calabrio ONE Workforce Engagement Management, la gestion des performances relie les informations issues de la gestion des effectifs et de l&rsquo;intelligence conversationnelle pour donner aux dirigeants une vue compl\u00e8te des performances des agents et des points sur lesquels se concentrer ensuite.\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_c94c7265bb338f3cc19723d1c806d77f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_9a62df8a17deba5085d28e9323340e79\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tLes chiffres ne mentent pas\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p><span style=\"font-weight: 400\">Ces clients ravis de Calabrio ONE obtiennent des r\u00e9sultats impressionnants.<\/span><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9a62df8a17deba5085d28e9323340e79\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_9a62df8a17deba5085d28e9323340e79\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<section\n\tclass=\"savings-statistics-block overflow-hidden\"\n\tdata-theme-block-id=\"block_736720854670a758de03d6138a5f8d87\"\n\tdata-module=\"savings-statistics\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"container\">\n\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded swiper--navigation-top swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":24,\"loop\":false,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n\n<section class=\"savings-statistics-card swiper-slide\">\n\t\t\t<h3\n\t\t\tclass=\"savings-statistics-card__title flex items-center justify-center min-h-c\/s mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden md:min-h-c\/m\"\n\t\t\tdata-table-item=\"title\"\n\t\t>\n\t\t\t<span class=\"px-gutter\">Appareils GE<\/span>\n\t\t<\/h3>\n\t\t<div class=\"savings-statistics-card-inner py-c\/xl text-center\">\n\t\t<div class=\"flex flex-col gap-gutter pb-gutter\" data-savings-statistics=\"top\">\n\t\t\t\t\t\t\t<div class=\"w-full h-24\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tinline-flex justify-center items-center w-full h-full image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Logo-15.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Logo-15.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Logo-15.png\" alt=\"\" ><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"savings-statistics-card__title hidden font-medium body-medium text-text-primary-aaa lg:block\">Appareils GE<\/h2>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-0\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-15%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution du co\u00fbt par appel\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-25%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution du nombre de d\u00e9parts d&rsquo;agents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>+25%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tAugmentation de l&rsquo;adh\u00e9sion\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"pt-gutter\" data-savings-statistics=\"bottom\">\n\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/resource-center\/customer-success-stories\/ge-appliances-using-calabrio\/\" title=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" aria-label=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Voir l&#039;histoire d&#039;une r\u00e9ussite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"savings-statistics-card swiper-slide\">\n\t\t\t<h3\n\t\t\tclass=\"savings-statistics-card__title flex items-center justify-center min-h-c\/s mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden md:min-h-c\/m\"\n\t\t\tdata-table-item=\"title\"\n\t\t>\n\t\t\t<span class=\"px-gutter\">Delta Dental<\/span>\n\t\t<\/h3>\n\t\t<div class=\"savings-statistics-card-inner py-c\/xl text-center\">\n\t\t<div class=\"flex flex-col gap-gutter pb-gutter\" data-savings-statistics=\"top\">\n\t\t\t\t\t\t\t<div class=\"w-full h-24\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tinline-flex justify-center items-center w-full h-full image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-25.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-25.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-25.png\" alt=\"\" ><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"savings-statistics-card__title hidden font-medium body-medium text-text-primary-aaa lg:block\">Delta Dental<\/h2>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-0\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-25%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution du nombre de d\u00e9parts d&rsquo;agents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-40%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution du taux de d\u00e9fauts\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-25%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution de l&rsquo;effort des clients\/agents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"pt-gutter\" data-savings-statistics=\"bottom\">\n\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/case-study\/case-study-detail\/\" title=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" aria-label=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Voir l&#039;histoire d&#039;une r\u00e9ussite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n<section class=\"savings-statistics-card swiper-slide\">\n\t\t\t<h3\n\t\t\tclass=\"savings-statistics-card__title flex items-center justify-center min-h-c\/s mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden md:min-h-c\/m\"\n\t\t\tdata-table-item=\"title\"\n\t\t>\n\t\t\t<span class=\"px-gutter\">Appareils GE<\/span>\n\t\t<\/h3>\n\t\t<div class=\"savings-statistics-card-inner py-c\/xl text-center\">\n\t\t<div class=\"flex flex-col gap-gutter pb-gutter\" data-savings-statistics=\"top\">\n\t\t\t\t\t\t\t<div class=\"w-full h-24\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tinline-flex justify-center items-center w-full h-full image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-26.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-26.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/image-26.png\" alt=\"\" ><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"savings-statistics-card__title hidden font-medium body-medium text-text-primary-aaa lg:block\">Appareils GE<\/h2>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-0\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-45%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution des appels escalad\u00e9s\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-1\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>-43%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tDiminution du nombre de plaintes formelles de clients\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col py-gutter border-b-thin border-stroke-tertiary xxl:max-w-[448px] xxl:mx-auto\" data-savings-statistics=\"row-2\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"heading-medium text-text-accent\">\n\t\t\t\t\t\t\t<span>+26%<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\tAugmentation de la satisfaction des agents\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"pt-gutter\" data-savings-statistics=\"bottom\">\n\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/case-study\/customer-stories\/\" title=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" aria-label=\"Voir l&#039;histoire d&#039;une r\u00e9ussite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Voir l&#039;histoire d&#039;une r\u00e9ussite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_736720854670a758de03d6138a5f8d87\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 64px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 24px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_690abdbe5f0c29efb52388c12859ba7f\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tVous pouvez toujours \u00e9conomiser davantage\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p><span style=\"font-weight: 400\">D\u00e9couvrez des conseils et des solutions, et trouvez d&rsquo;autres moyens d&rsquo;accro\u00eetre l&rsquo;efficacit\u00e9, les \u00e9conomies et le retour sur investissement des centres de contact.<\/span><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_690abdbe5f0c29efb52388c12859ba7f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_690abdbe5f0c29efb52388c12859ba7f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t[data-theme-block-id=\"block_54c2eaed078718b8143780d0c0b2e0cb\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: #0C1C47;\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #080F21;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #344679;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_54c2eaed078718b8143780d0c0b2e0cb\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div\n\t\t\tclass=\"z-0 block w-[calc(100vw)] -ml-page-margin custom-arrow-wrapper\t\t\t lg:w-full lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  !my-c\/l !m-0 swiper--navigation-rounded swiper--margin-left swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tGestion du personnel\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-previsions-qui-correspondent-a-la-realite-pourquoi-la-re-prevision-intra-journaliere-est-la-solution\/\" aria-label=\"Des pr\u00e9visions qui correspondent \u00e0 la r\u00e9alit\u00e9 : Pourquoi la re-pr\u00e9vision intra-journali\u00e8re est la solution\">\n\t\t\t\t\tDes pr\u00e9visions qui correspondent \u00e0 la r\u00e9alit\u00e9 : Pourquoi la re-pr\u00e9vision intra-journali\u00e8re est la solution\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mar. 10, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-previsions-qui-correspondent-a-la-realite-pourquoi-la-re-prevision-intra-journaliere-est-la-solution\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tGestion du personnel\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/de-lheritage-au-web-comment-le-wfm-moderne-base-sur-le-web-offre-une-efficacite-prete-pour-lavenir\/\" aria-label=\"De l&rsquo;h\u00e9ritage au Web : Comment le WFM moderne, bas\u00e9 sur le Web, offre une efficacit\u00e9 pr\u00eate pour l&rsquo;avenir\">\n\t\t\t\t\tDe l&rsquo;h\u00e9ritage au Web : Comment le WFM moderne, bas\u00e9 sur le Web, offre une efficacit\u00e9 pr\u00eate pour l&rsquo;avenir\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">F\u00e9v. 26, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/de-lheritage-au-web-comment-le-wfm-moderne-base-sur-le-web-offre-une-efficacite-prete-pour-lavenir\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/reunir-les-leaders-du-wem-et-du-crm-calabrio-x-salesforce-service-cloud\/\" aria-label=\"R\u00e9unir les leaders du WEM et du CRM : Calabrio x Salesforce Service Cloud\">\n\t\t\t\t\tR\u00e9unir les leaders du WEM et du CRM : Calabrio x Salesforce Service Cloud\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">F\u00e9v. 11, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/reunir-les-leaders-du-wem-et-du-crm-calabrio-x-salesforce-service-cloud\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_54c2eaed078718b8143780d0c0b2e0cb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<section\n\tclass=\"pre-footer-cta\"\n\tdata-theme-block-id=\"block_c9204c100396dc9e7d40fa626c4f1441\"\n\tid=\"\"\n\tstyle=\"\n\t--main-title-color: #080F21;\n\t--main-description-color: #344679;\n\t--sub-title-color: #080F21;\n\t--sub-description-color: #344679;\n\t--link-color: #080F21;\n\t\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"container flex flex-col xl:flex-row overflow-hidden !px-0 border-t-thin border-stroke-primary\">\n\t\t<div class=\"relative flex flex-col-reverse justify-between md:flex-row w-full pre-footer-cta__content px-page-margin md:pr-0\">\n\t\t\t<div class=\"flex flex-col md:justify-center gap-c\/xxl md:pr-l\/m md:gap-c\/l pb-l\/xxl pt-c\/xxl md:pt-l\/xxl\">\n\t\t\t\t<div class=\"min-h-[140px] lg:min-h-[268px]\">\n\t\t\t\t\t<h2 class=\"heading-large mb-c\/m w-full text-[var(--main-title-color)]\">Vous \u00eates pr\u00eat \u00e0 commencer ?<\/h2>\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg w-[90%] text-[var(--main-description-color)]\"><p>D\u00e9couvrez Calabrio ONE en action gr\u00e2ce \u00e0 une d\u00e9monstration gratuite.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col xl:flex-row gap-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t<a\t\tclass=\"btn-secondary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/obtenir-un-devis\/\" title=\"Obtenir un devis\" aria-label=\"Obtenir un devis\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Obtenir un devis<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-[127%] md:w-[72%] relative\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\thidden md:block h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img md:aspect-[340\/502] lg:aspect-[492\/540] md:h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-19-01-2026-15_39_42_818.webp\" 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