{"id":13672,"date":"2024-12-21T02:40:52","date_gmt":"2024-12-21T02:40:52","guid":{"rendered":"https:\/\/www.calabrio.com\/solutions\/solutions-en-matiere-de-risques-et-de-conformite\/"},"modified":"2025-11-07T05:08:42","modified_gmt":"2025-11-07T05:08:42","slug":"solutions-en-matiere-de-risques-et-de-conformite","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/solutions\/solutions-en-matiere-de-risques-et-de-conformite\/","title":{"rendered":"Solutions en mati\u00e8re de risques et de conformit\u00e9"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080808\"\n\t\tdata-theme-block-id=\"block_b547d840c44a4aa40c1e87bfd2db3793\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa dark-mode\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Conformit\u00e9 et risque des centres de contact<\/span>\n<\/p>\n\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h2\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tProt\u00e9gez ce qui compte le plus\t\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #c4cde3\"\n\t\t\t\t\t><p><span style=\"font-weight: 400\">Des innovations auxquelles vous pouvez faire confiance pour simplifier la gestion de la conformit\u00e9 des centres de contact et prot\u00e9ger vos clients contre les risques en constante \u00e9volution.<\/span><\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/www.calabrio.com\/get-a-quote\/\" title=\"get a quote\" aria-label=\"get a quote\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">get a quote<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[218px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png 217w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2-198x300.png 198w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[348px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png 347w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2-270x300.png 270w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b547d840c44a4aa40c1e87bfd2db3793\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tclass=\"logo-carousel \"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"relative overflow-hidden\">\n\t\t\t<div\n\t\t\t\tdata-theme-block-id=\"block_7da9cef87a19ee540b75447d254042bb\"\n\t\t\t\tclass=\"flex flex-col items-center gap-y-c\/xl py-l\/xl md:px-c\/xxl md:flex-row\">\n\t\t\t\t\t\t\t\t<h2 style=\"#0530A8\" class=\"[&#038;&#038;]:body-medium\n\t\t\t\t[&#038;&#038;]:font-medium text-text-highlight-aaa text-center px-c\/l w-full max-w-[267px] md:text-left lint-ignore\">\n\t\t\t\t\tTrusted by global brands\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"dynamicGradient\":true,\"slidesPerView\":3,\"spaceBetween\":32,\"loop\":true,\"autoplay\":{\"delay\":0},\"speed\":5000,\"breakpoints\":{\"768\":{\"slidesPerView\":4,\"spaceBetween\":40},\"1440\":{\"slidesPerView\":7,\"spaceBetween\":48}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Shopify_logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Shopify_logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Shopify_logo.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image 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https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Dyson_logo.svg-1536x585.png 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Dyson_logo.svg-2048x780.png 2048w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg.png 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg-300x81.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg-1024x277.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg-768x208.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg-1536x415.png 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Netflix_2015_logo.svg-2048x554.png 2048w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1.png 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1-300x60.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1-1024x203.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Cazoo.svg-1536x305-1-768x153.png 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1.png 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1-300x172.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1-1024x586.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/Logo_de_WebHelp.svg-1536x879-1-768x440.png 768w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t\t<div class=\"js-gradient-left absolute top-0 -left-page-margin md:left-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(-270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<div class=\"js-gradient-right absolute top-0 -right-page-margin md:right-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_7da9cef87a19ee540b75447d254042bb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 24px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_485e098073bc336e1b42d6377fbd55c1\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tConstruire un centre de contact plus s\u00e9curis\u00e9 d\u00e8s le d\u00e9part\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Lorsqu&rsquo;il s&rsquo;agit de risques et de conformit\u00e9 dans les centres de contact, les enjeux ne font qu&rsquo;augmenter. Prot\u00e9ger les donn\u00e9es des clients contre des menaces de plus en plus sophistiqu\u00e9es est un d\u00e9fi majeur. Il faut \u00e9galement veiller \u00e0 ce que les agents et les processus soient conformes aux r\u00e9glementations gouvernementales et sectorielles.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Dans cet environnement en constante \u00e9volution, une chose est s\u00fbre : la conception des logiciels, des syst\u00e8mes et des processus que vous utilisez doit refl\u00e9ter une connaissance approfondie de la s\u00e9curit\u00e9 des donn\u00e9es et de la conformit\u00e9 r\u00e9glementaire.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_663203423-scaled-e1735863546461.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_663203423-scaled-e1735863546461.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_663203423-scaled-e1735863546461.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAtt\u00e9nuation des risques et de la conformit\u00e9 bas\u00e9e sur une connaissance approfondie de l&#039;industrie\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Notre approche de la gestion des risques et de la conformit\u00e9 des centres de contact repose sur une connaissance approfondie du secteur. Qu&rsquo;il s&rsquo;agisse de PCI, HIPAA ou MiFID, nous comprenons les complexit\u00e9s de votre secteur et des interactions avec vos clients. Nous donnons aux responsables des centres de contact les outils n\u00e9cessaires pour d\u00e9tecter les fraudes, mener des enqu\u00eates et att\u00e9nuer les risques de s\u00e9curit\u00e9 sp\u00e9cifiques pour les clients d&rsquo;un large \u00e9ventail de march\u00e9s, notamment dans les secteurs de la finance, de la vente au d\u00e9tail, de l&rsquo;administration publique et de la sant\u00e9. Tout cela en fournissant une solution con\u00e7ue pour soutenir la conformit\u00e9 aux r\u00e9glementations sur les donn\u00e9es personnelles telles que le GDPR ou le CCPA.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_332764983-scaled-e1735866882180.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_332764983-scaled-e1735866882180.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_332764983-scaled-e1735866882180.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tEn s\u00e9curit\u00e9 dans l&#039;informatique d\u00e9mat\u00e9rialis\u00e9e &#8211; Une s\u00e9curit\u00e9 renforc\u00e9e pour les donn\u00e9es des clients\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Les responsables des centres de contact veulent savoir : \u00ab\u00a0Mes donn\u00e9es sont-elles en s\u00e9curit\u00e9 dans le nuage ?\u00a0\u00bb. La r\u00e9ponse est \u00ab\u00a0oui\u00a0\u00bb. La s\u00e9curit\u00e9 de notre infrastructure en nuage d\u00e9passe celle des syst\u00e8mes traditionnels sur site. Notre logiciel crypte automatiquement toutes vos donn\u00e9es, qu&rsquo;elles soient en cours d&rsquo;utilisation, en transit ou en stockage. M\u00eame dans le cas improbable o\u00f9 un utilisateur non autoris\u00e9 acquerrait certaines de vos donn\u00e9es, des techniques de cryptage sophistiqu\u00e9es les rendraient inutilisables. En outre, Calabrio exploite les m\u00e9canismes de s\u00e9curit\u00e9 int\u00e9gr\u00e9s dans le nuage pour garantir la confidentialit\u00e9, l&rsquo;int\u00e9grit\u00e9 et la disponibilit\u00e9 des donn\u00e9es.  <\/span><\/p>\n<p><b>En savoir plus sur nos <\/b><a href=\"https:\/\/www.calabrio.com\/fr\/calabrio-sengage-en-faveur-de-la-securite-de-linformation\/\"><b>engagements en mati\u00e8re de s\u00e9curit\u00e9 de l&rsquo;information<\/b><\/a><b>.<\/b><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_493462691-scaled-e1735867517385.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_493462691-scaled-e1735867517385.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_493462691-scaled-e1735867517385.jpeg\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tConformit\u00e9 bas\u00e9e sur l&#039;analyse &#8211; Une approche plus intelligente\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p><span style=\"font-weight: 400\">La conformit\u00e9 ne doit pas \u00eatre une \u00e9pine dans le pied de la gestion des centres de contact. Les puissants moteurs d&rsquo;analyse de Calabrio permettent aux gestionnaires d&rsquo;avoir un \u0153il intelligent sur chaque interaction avec le client. Voir les tendances en mati\u00e8re de conformit\u00e9 des scripts. Recevez des alertes lorsque les agents disent quelque chose qu&rsquo;ils ne devraient pas dire &#8211; ou lorsque les clients menacent d&rsquo;escalade ou de litige. Nos technologies permettent une approche plus intelligente de la conformit\u00e9 des centres de contact, en favorisant la r\u00e9solution proactive des probl\u00e8mes et le coaching des agents, tout en garantissant que les agents respectent le script.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-scaled.jpeg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-scaled.jpeg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-scaled.jpeg 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-300x200.jpeg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-1024x683.jpeg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-768x512.jpeg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-1536x1025.jpeg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-2048x1366.jpeg 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_239002849-600x400.jpeg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_485e098073bc336e1b42d6377fbd55c1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 24px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_4c997de9195f8b65e1d800e4eba037ae\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u00c9tudes de cas\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tUn alli\u00e9 de confiance pour les grandes marques qui cherchent \u00e0 responsabiliser leurs employ\u00e9s et \u00e0 maximiser leurs performances\t\t<\/h3 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p><span style=\"font-weight: 400\">D\u00e9couvrez comment Calabrio a aid\u00e9 de grandes marques \u00e0 relever des d\u00e9fis et \u00e0 d\u00e9gager des avantages concurrentiels.<\/span><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4c997de9195f8b65e1d800e4eba037ae\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_4c997de9195f8b65e1d800e4eba037ae\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"py-l\/xxl relative overflow-hidden \"\n\t\tstyle=\"background-color: #d2f3fa\"\n\t\tdata-theme-block-id=\"block_e6a6abf6645b55fa4fc37a039e99a8c5\"\n\t\tdata-module=\"case-study-testimonials\"\n\t\tdata-aos=\"fade-in\"\n\t>\n\t\t<div class=\"container relative\">\n\t\t\t<div class=\"w-full max-w-[1200px] mx-auto xxl:max-w-[1356px] shadow-lg-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--slide-visible w-full !static bg-white\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":24,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"effect\":\"slide\",\"watchSlidesProgress\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/vitalii-khodzinskyi-WpT9QIyz3Ho-unsplash-09-02-2026-19_50_21_724-2048x1365-2-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Ce fournisseur de paiement de premier plan avait besoin d&rsquo;une mise \u00e0 niveau WFM. Apr\u00e8s avoir introduit Calabrio WFM, Dojo a constat\u00e9 une augmentation de 25 % de l&rsquo;efficacit\u00e9, une diminution de 20 % des taux d&rsquo;attrition et d&rsquo;autres r\u00e9sultats incroyables. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo.png 3600w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo-300x132.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo-1024x450.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo-768x337.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo-1536x675.png 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/dojo_logo-2048x900.png 2048w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/dojo\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-1024x1024.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-768x768.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-1536x1536.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/blake-wisz-tE6th1h6Bfk-unsplash-e1735926866857-1-21-01-2026-12_43_34_163-2-2048x2048-1-1-600x600.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Les probl\u00e8mes de planification absorbaient le temps de l&rsquo;\u00e9quipe de planification de la main-d&rsquo;\u0153uvre de Shopify. La mise en \u0153uvre d&rsquo;outils de planification modernes et automatis\u00e9s leur a permis d&rsquo;\u00e9conomiser plus de 40 heures par semaine rien que pour la planification des vacances, tout en simplifiant la complexit\u00e9 globale.   <\/span><\/p>\n<p>\u00a0<\/p>\n<p><span style=\"font-weight: 400\">\u00ab\u00a0La flexibilit\u00e9 et la mobilit\u00e9 de Calabrio nous ont permis d&rsquo;\u00e9tendre nos activit\u00e9s pour r\u00e9pondre aux besoins d&rsquo;un public international, ainsi que de planifier une \u00e9quipe d&rsquo;agents \u00e0 distance \u00e0 l&rsquo;\u00e9chelle mondiale.<\/span><\/p>\n<p>\u00a0<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/shopify-200.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/shopify-200.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/shopify-200.webp\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tTravis Desjardins  \t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-text-secondary-aa text-p\/s\">\n\t\t\t\t\t\t\t\t\t\t\tGestionnaire du personnel\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/shopify-etend-ses-activites-pour-planifier-une-main-doeuvre-mondiale-et-a-distance\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1024x684.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-768x513.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1536x1025.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Faute de solutions efficaces de WFM et de QM, GE Appliances s&rsquo;est tourn\u00e9 vers Calabrio ONE et Amazon.<br \/>\nConnectez-vous pour obtenir des gains incroyables en termes d&rsquo;efficacit\u00e9 et d&rsquo;adh\u00e9sion, tout en r\u00e9duisant le taux d&rsquo;attrition de 25 %.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg 1854w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1024x1024.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1536x1536.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tAppareils GE\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/ge-appliances-modernise-son-centre-de-contact-avec-calabrio-wfm-et-amazon-connect-2\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_e6a6abf6645b55fa4fc37a039e99a8c5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_c140cd48179895c79aedf75fd97676e7\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill.png 1179w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill-300x273.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill-1024x930.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-mobile-fill-768x698.png 768w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-large-fill-e1736110859988.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-large-fill-e1736110859988.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-banner-large-fill-e1736110859988.png\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"eyebrow flex py-c\/s gap-c\/s\">\n\t\t\t\t\t\t\t<span class=\"eyebrow__icon icon text-background-secondary flex items-center rounded-full bg-stroke-primary\"\n\t\t\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"eyebrow__content subhead-small text-background-highlight\">Calabrio ONE<\/span>\n\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h3 style=\"color: #FFFFFF\" class=\"heading-xs break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\tUne suite pour comprendre et am\u00e9liorer chaque interaction\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg\"><p><span style=\"font-weight: 400\">Obtenez tous les outils dont vous avez besoin dans une suite de performance des effectifs enti\u00e8rement int\u00e9gr\u00e9e.<\/span><\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" title=\"D\u00e9couvrez Calabrio ONE  \" aria-label=\"D\u00e9couvrez Calabrio ONE  \" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">D\u00e9couvrez Calabrio ONE  <\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_c140cd48179895c79aedf75fd97676e7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_f60d6056e69b223fade28f029a6c5d45\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\";background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tLe parcours de la mise en \u0153uvre\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tSimplifier la conformit\u00e9 PCI des centres de contact\t\t<\/h3 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p><span style=\"font-weight: 400\">Calabrio propose des fonctions de pause et de reprise manuelles et automatis\u00e9es pour aider les centres de contact \u00e0 capturer les informations dont ils ont besoin pour offrir une exp\u00e9rience client toujours exceptionnelle, tout en s&rsquo;assurant qu&rsquo;aucune information sensible n&rsquo;est jamais enregistr\u00e9e.  <\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400\">Notre logiciel intelligent r\u00e9agit en temps r\u00e9el au langage du client et aux actions de l&rsquo;agent, \u00e9liminant ainsi les erreurs humaines sans ralentir les flux de travail de l&rsquo;agent. Les centres de contact peuvent soutenir les efforts de conformit\u00e9 PCI tout en prot\u00e9geant leurs pr\u00e9cieux clients et leur r\u00e9putation inestimable.<\/span><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f60d6056e69b223fade28f029a6c5d45\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_f60d6056e69b223fade28f029a6c5d45\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_2c918e8d6265f7881b557d0e1b5c90fb\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">R\u00e9server une d\u00e9mo<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h3 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tVous \u00eates pr\u00eat \u00e0 commencer ?  \t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400\">D\u00e9couvrez Calabrio ONE en action gr\u00e2ce \u00e0 une d\u00e9monstration gratuite.<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  md:max-w-[503px] carousel-grid--modifier w-full\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"loop\":true,\"autoplay\":{\"delay\":0},\"speed\":5000,\"slidesPerView\":4.5,\"spaceBetween\":8,\"centeredSlides\":true,\"breakpoints\":{\"744\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper py-c\/l md:!grid md:grid-cols-6 md:gap-c\/s\">\n\t\n<div class=\"logo-card swiper-slide\">\n\t<div class=\"inline-flex items-center justify-center\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-[77\/100]\t\" data-module=\"image\" loading=lazy>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Canada_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Canada_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Canada_Leader.svg\" alt=\"\" ><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"logo-card swiper-slide\">\n\t<div class=\"inline-flex items-center justify-center\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-[77\/100]\t\" data-module=\"image\" loading=lazy>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Leader.svg\" 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