{"id":14896,"date":"2025-01-03T09:33:18","date_gmt":"2025-01-03T09:33:18","guid":{"rendered":"https:\/\/www.calabrio.com\/le-studio-dapprentissage\/"},"modified":"2025-04-30T13:42:55","modified_gmt":"2025-04-30T13:42:55","slug":"le-studio-dapprentissage","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/le-studio-dapprentissage\/","title":{"rendered":"Le studio d&rsquo;apprentissage"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_7e3596808ddb6a1027c1a851b980e38a\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tLe studio d&rsquo;apprentissage\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #C4CDE3\"\n\t\t\t\t\t><p>Votre parcours facile, gratuit et bas\u00e9 sur des vid\u00e9os pour am\u00e9liorer les comp\u00e9tences de chaque utilisateur de Calabrio ONE dans votre centre de contact.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/success.calabrio.com\/s\/login\/?ec=302&#038;startURL=%2Fs%2Flearning-studio-pathways%3F_gl%3D1*16otvem*_gcl_au*MTg3MTE1NTE4Mi4xNzM1ODkyNDk0*_ga*MTk4Mjc1Mjk5Mi4xNzM1ODkyNDk0*_ga_T3T41458L3*MTczNTkwMDQzMC44LjAuMTczNTkwMDQzMC42MC4wLjA.\" title=\"Connectez-vous au Learning Studio\" aria-label=\"Connectez-vous au Learning Studio\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Connectez-vous au Learning Studio<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7e3596808ddb6a1027c1a851b980e38a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: sur mesurepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: sur mesurepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_a1c6ca20cbc55f4e1b83355481602a32\"\n\tstyle=\"background-color: #2a72b9\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #2a72b9\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Le Learning Studio est un moyen amusant et passionnant pour les travailleurs des centres de contact d&rsquo;acqu\u00e9rir de nouvelles comp\u00e9tences et d&rsquo;am\u00e9liorer celles qu&rsquo;ils poss\u00e8dent d\u00e9j\u00e0. C&rsquo;est parce que nous concevons nos cours visuellement riches, \u00e0 grignoter, disponibles \u00e0 la demande sans aucun frais pour vous, en fonction de la fa\u00e7on dont les gens aiment consommer du contenu sur des plateformes vid\u00e9o populaires comme TikTok et YouTube.<\/p>\n<p>Mais nous ne nous sommes pas arr\u00eat\u00e9s l\u00e0. En plus des instructions \u00e9tape par \u00e9tape sur les meilleures fa\u00e7ons d&rsquo;utiliser Calabrio ONE, nous offrons \u00e9galement des cours qui peuvent \u00e9largir la compr\u00e9hension globale de chaque \u00e9tudiant de l&rsquo;environnement complet du centre de contact &#8211; des connaissances con\u00e7ues pour aider les agents \u00e0 acqu\u00e9rir rapidement et efficacement les comp\u00e9tences avanc\u00e9es dont ils auront besoin pour devenir des superviseurs.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a1c6ca20cbc55f4e1b83355481602a32\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_a1c6ca20cbc55f4e1b83355481602a32\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\"><hr style=\"height:80px\"><\/div>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center main_head pt80\">Avec le Learning Studio<\/h2>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading has-text-align-center icnbx_head\">Les agents\/employ\u00e9s peuvent :<\/h3>\n<\/div><div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_d89bbe23b90328ca6b8ce46c4328cfda\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/timesaver-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/timesaver-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/timesaver-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592013721\">\n<div id=\"text-block-6777ab831fc1b\" class=\"mk-text-block jupiter-donut- \">\n<p>Atteindre la comp\u00e9tence Calabrio ONE plus rapidement que jamais<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/grow-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/grow-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/grow-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592046503\">\n<div id=\"text-block-6777ab831fe3f\" class=\"mk-text-block jupiter-donut- \">\n<p>Devenir plus efficaces, plus performants et mieux inform\u00e9s dans leur travail<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/learning-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/learning-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/learning-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592062236\">\n<div id=\"text-block-6777ab831fff7\" class=\"mk-text-block jupiter-donut- \">\n<p>Faire progresser leur carri\u00e8re gr\u00e2ce \u00e0 de nouvelles comp\u00e9tences et \u00e0 une meilleure compr\u00e9hension des op\u00e9rations CX<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/happy-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/happy-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/happy-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592076443\">\n<div id=\"text-block-6777ae4f019d4\" class=\"mk-text-block jupiter-donut- \">\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592076443\">\n<div id=\"text-block-6777b340a1a6c\" class=\"mk-text-block jupiter-donut- \">\n<p>Un plus grand engagement et une plus grande satisfaction au travail<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_d89bbe23b90328ca6b8ce46c4328cfda\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\"><hr style=\"height:96px\"><\/div>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading has-text-align-center icnbx_head\">Les gestionnaires\/directeurs peuvent :<\/h3>\n<\/div><div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_8804046b6d777fedf51ca6a42ec91ecd\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savetime-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savetime-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savetime-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592013721\">\n<div id=\"text-block-6777ab831fc1b\" class=\"mk-text-block jupiter-donut- \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691593077103\">\n<div id=\"text-block-6777b340a2a2c\" class=\"mk-text-block jupiter-donut- \">\n<p>Garantir un d\u00e9lai de rentabilisation plus rapide pour Calabrio ONE<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/onboarding-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/onboarding-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/onboarding-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592046503\">\n<div id=\"text-block-6777ab831fe3f\" class=\"mk-text-block jupiter-donut- \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691593098629\">\n<div id=\"text-block-6777b340a2c4c\" class=\"mk-text-block jupiter-donut- \">\n<p>Am\u00e9liorer l&rsquo;int\u00e9gration des nouveaux employ\u00e9s<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/turnover-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/turnover-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/turnover-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592062236\">\n<div id=\"text-block-6777ab831fff7\" class=\"mk-text-block jupiter-donut- \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691593112829\">\n<div id=\"text-block-6777b340a2e13\" class=\"mk-text-block jupiter-donut- \">\n<p>R\u00e9duire la rotation du personnel<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savemoney-150x150-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savemoney-150x150-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/savemoney-150x150-1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691592076443\">\n<div id=\"text-block-6777ae4f019d4\" class=\"mk-text-block jupiter-donut- \">\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-3\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1691593128260\">\n<div id=\"text-block-6777b340a2fee\" class=\"mk-text-block jupiter-donut- \">\n<p>D\u00e9pensez beaucoup moins pour une formation en direct<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_8804046b6d777fedf51ca6a42ec91ecd\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div style=\"color:#ddd\" class=\"wp-block-genesis-blocks-gb-spacer gb-block-spacer gb-divider-solid gb-divider-size-1\"><hr style=\"height:96px\"><\/div>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center main_head\"><strong>Exemple de cours<\/strong><\/h2>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center mt40 mb20\"><strong>Cr\u00e9er des rapports efficaces pour les centres de contact<\/strong><\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center mb40\">Comprendre comment cr\u00e9er des rapports efficaces pour les centres de contact peut \u00eatre un d\u00e9fi. Choisir les bons indicateurs de performance cl\u00e9s, communiquer clairement les r\u00e9sultats, transmettre les bonnes informations au bon public, c&rsquo;est beaucoup \u00e0 g\u00e9rer ! Ce cours vous permettra d&rsquo;acqu\u00e9rir les comp\u00e9tences n\u00e9cessaires pour cr\u00e9er des rapports qui communiquent rapidement des informations pertinentes pour soutenir vos objectifs commerciaux.<\/p>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"course_table\">\n<table width=\"100%\">\n  <thead>\n    <tr>\n      <th>\n        <span class=\"TextRun MacChromeBold SCXW184427932 BCX0\" lang=\"EN-US\" data-contrast=\"none\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW184427932 BCX0\">UNIT\u00c9 1<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW184427932 BCX0\"><span class=\"SCXW184427932 BCX0\"> <\/span><br class=\"SCXW184427932 BCX0\"\/><\/span><span class=\"TextRun MacChromeBold SCXW184427932 BCX0\" lang=\"EN-US\" data-contrast=\"auto\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW184427932 BCX0\">Principes de la visualisation des donn\u00e9es<\/span><\/span><span class=\"EOP SCXW184427932 BCX0\" data-ccp-props=\"{\"> <\/span>\n      <\/th>\n      <th>\n        <b><span data-contrast=\"none\">UNIT\u00c9 2<\/span><\/b><span data-ccp-props=\"{\"><br\/> <\/span><b><span data-contrast=\"auto\">S\u00e9lectionner les bonnes donn\u00e9es<\/span><\/b><span data-ccp-props=\"{\"> <\/span>\n      <\/th>\n      <th>\n        <b><span data-contrast=\"none\">UNIT\u00c9 3<\/span><\/b><span data-ccp-props=\"{\"><br\/> <\/span><b><span data-contrast=\"auto\">Rapports sur les diff\u00e9rents publics du centre de contact<\/span><\/b><span data-ccp-props=\"{\"> <\/span>\n      <\/th>\n      <th>\n        <b><span data-contrast=\"none\">UNIT\u00c9 4<\/span><\/b><span data-ccp-props=\"{\"><br\/> <\/span><b><span data-contrast=\"auto\">Prochaines \u00e9tapes<\/span><\/b><span data-ccp-props=\"{\"> <\/span>\n      <\/th>\n    <\/tr>\n  <\/thead>\n  <tbody>\n    <tr>\n      <td>Pourquoi la visualisation des donn\u00e9es est-elle importante ?<\/td>\n      <td>Objectifs et mesures de l&rsquo;entreprise<\/td>\n      <td>\n        <span class=\"TextRun SCXW12288873 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW12288873 BCX0\">  Rapports et tableaux de bord pour les agents<\/span><\/span><span class=\"EOP SCXW12288873 BCX0\" data-ccp-props=\"{\"> <\/span>\n      <\/td>\n      <td>Guide de d\u00e9marrage du tableau de bord (PDF)<\/td>\n    <\/tr>\n    <tr>\n      <td>Bonnes pratiques g\u00e9n\u00e9rales pour la visualisation des donn\u00e9es<\/td>\n      <td>Donn\u00e9es exploitables<\/td>\n      <td>\n        <span class=\"TextRun SCXW81095535 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW81095535 BCX0\">Rapports et tableaux de bord pour les chefs d&rsquo;\u00e9quipe<\/span><\/span><span class=\"EOP SCXW81095535 BCX0\" data-ccp-props=\"{\"> <\/span>\n      <\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>\n        <span class=\"TextRun SCXW139390797 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW139390797 BCX0\">  Diagrammes \u00e0 barres et \u00e0 colonnes<\/span><\/span><span class=\"EOP SCXW139390797 BCX0\" data-ccp-props=\"{\"> <\/span>\n      <\/td>\n      <td>Attention aux zombies !<\/td>\n      <td>Rapports et tableaux de bord pour les analystes de la gestion de la qualit\u00e9<\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>Nuages de mots<\/td>\n      <td>\n        <span class=\"TextRun SCXW196846767 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196846767 BCX0\">Pensez \u00e0 votre public\n          <\/span><\/span>\n      <\/td>\n      <td>Rapports et tableaux de bord pour les pr\u00e9visionnistes et les planificateurs<\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>Diagrammes lin\u00e9aires et de surface<\/td>\n      <td><\/td>\n      <td>Rapports et tableaux de bord pour les cadres<\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>Diagrammes \u00e0 secteurs<\/td>\n      <td><\/td>\n      <td><\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>Diagrammes de dispersion<\/td>\n      <td><\/td>\n      <td><\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>Graphiques et titres de la jauge<\/td>\n      <td><\/td>\n      <td><\/td>\n      <td><\/td>\n    <\/tr>\n    <tr>\n      <td>\n        <span class=\"TextRun SCXW201333246 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW201333246 BCX0\">Conception du tableau de bord<\/span><\/span><span class=\"EOP SCXW201333246 BCX0\" data-ccp-props=\"{\"> <\/span>\n      <\/td>\n      <td><\/td>\n      <td><\/td>\n      <td><\/td>\n    <\/tr>\n  <\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_3f5ee455e5b7d7ed345a74651c2c3386\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tVoir tous les cours\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p><strong>Nous d\u00e9veloppons continuellement de nouveaux cours et de nouveaux parcours, alors revenez souvent !<\/strong><\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/success.calabrio.com\/s\/login\/?ec=302&#038;startURL=%2Fs%2Flearning-studio-pathways%3F_gl%3D1*16otvem*_gcl_au*MTg3MTE1NTE4Mi4xNzM1ODkyNDk0*_ga*MTk4Mjc1Mjk5Mi4xNzM1ODkyNDk0*_ga_T3T41458L3*MTczNTkwMDQzMC44LjAuMTczNTkwMDQzMC42MC4wLjA.\" title=\"Commencez ici\" aria-label=\"Commencez ici\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Commencez ici<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_3f5ee455e5b7d7ed345a74651c2c3386\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_3f5ee455e5b7d7ed345a74651c2c3386\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.additional_text p {\n        font-size: 16px !important;\n        color: #fff;\n        padding: 0 !important;\n        border: 0 !important;\n    }\n    .additional_text >.wysiwyg {\n        margin-bottom: 20px;\n        text-align: center;\n    }\n    .additional_text {\n        background: #2A72B9 !important;\n    }\n    .wysiwyg:has(>.additional_text) {\n        background: #2A72B9;\n    }\n    .icon-card-grid h3.card-icon__title {\n        min-height: 66px;\n    }\n    .icon-card-grid .image {\n        max-height: max-content;\n        width: 62px;\n        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