{"id":14986,"date":"2025-01-03T12:59:28","date_gmt":"2025-01-03T12:59:28","guid":{"rendered":"https:\/\/www.calabrio.com\/produits\/strategies-dexperience-client-pour-les-bpo\/"},"modified":"2025-01-05T01:44:50","modified_gmt":"2025-01-05T01:44:50","slug":"strategies-dexperience-client-pour-les-bpo","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/produits\/strategies-dexperience-client-pour-les-bpo\/","title":{"rendered":"Strat\u00e9gies d&rsquo;exp\u00e9rience client pour les BPO"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_32825f62e083d50fe98cb816eaa3faae\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tStrat\u00e9gies d&rsquo;exp\u00e9rience client <\/br>pour les BPO\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #C4CDE3\"\n\t\t\t\t\t><p>Optimisation \u00e9volutive et robuste de la main-d&rsquo;\u0153uvre<br \/>\net une analyse puissante de la voix du client<br \/>\npour votre organisation d&rsquo;externalisation des processus d&rsquo;affaires<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/info.calabrio.com\/bpo\/calabrio-one-demo\/?_gl=1*1rvjp3b*_gcl_au*MTg3MTE1NTE4Mi4xNzM1ODkyNDk0*_ga*MTk4Mjc1Mjk5Mi4xNzM1ODkyNDk0*_ga_T3T41458L3*MTczNTkwODM5My4xNC4xLjE3MzU5MDg4NjEuNTkuMC4w\" title=\"VIEW DEMO\" aria-label=\"VIEW DEMO\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">VIEW DEMO<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/info.calabrio.com\/delivering-the-next-generation-customer-experience\/?_gl=1*8sgjg1*_gcl_au*MTg3MTE1NTE4Mi4xNzM1ODkyNDk0*_ga*MTk4Mjc1Mjk5Mi4xNzM1ODkyNDk0*_ga_T3T41458L3*MTczNTkwOTI2Mi4xNS4wLjE3MzU5MDkyNjIuNjAuMC4w\" title=\"TELECHARGER EBOOK\" aria-label=\"TELECHARGER EBOOK\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">TELECHARGER EBOOK<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_32825f62e083d50fe98cb816eaa3faae\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: sur mesurepx !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: sur mesurepx !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<section class=\"wp-block-group quality_mng py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_d1006518afd02c793f6d8fb609b9b197\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAlors que les besoins en ressources augmentent, les entreprises de services int\u00e9gr\u00e9s doivent cr\u00e9er une meilleure exp\u00e9rience client\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Les organisations d&rsquo;externalisation des processus d&rsquo;affaires se trouvent dans une position unique. \u00c9tant donn\u00e9 que de plus en plus d&rsquo;entreprises d\u00e9placent leurs ressources et que les clients attendent de plus en plus un service de qualit\u00e9, la BPO offre une solution convaincante pour la gestion des centres de contact. Toutefois, la demande accrue de BPO doit \u00eatre satisfaite par des syst\u00e8mes qui optimisent l&rsquo;ensemble de l&rsquo;exp\u00e9rience client.<\/p>\n<p>Chaque BPO a besoin d&rsquo;aide en mati\u00e8re de gestion du changement et de gouvernance. La plupart des BPO ont \u00e9galement besoin d&rsquo;aide pour rationaliser leurs syst\u00e8mes d&rsquo;acc\u00e8s. Tout ce qui permet de r\u00e9duire les efforts manuels et d&rsquo;automatiser les processus les aidera \u00e0 mieux servir leurs clients. De telles capacit\u00e9s multi-locataires sont de plus en plus attendues dans le secteur de l&rsquo;externalisation des processus administratifs : le simple fait de gagner quelques secondes sur un appel client peut s&rsquo;av\u00e9rer d\u00e9cisif lorsque l&rsquo;on g\u00e8re plusieurs comptes clients.<\/p>\n<p>Pour am\u00e9liorer l&rsquo;exp\u00e9rience de leurs clients, certains BPO utilisent des plateformes d&rsquo;intelligence client pour analyser les donn\u00e9es relatives \u00e0 la voix du client, dont une grande partie transite quotidiennement par le centre de contact. Qu&rsquo;il s&rsquo;agisse d&rsquo;appels t\u00e9l\u00e9phoniques, d&rsquo;e-mails ou de chats, les centres de contact omnicanaux sont les d\u00e9positaires centraux d&rsquo;une multitude de connaissances sur les clients. Toutefois, l&rsquo;acc\u00e8s \u00e0 ces donn\u00e9es et leur analyse peuvent s&rsquo;av\u00e9rer d\u00e9licats.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/eliminate-data-silos.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/eliminate-data-silos.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/eliminate-data-silos.jpg 990w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/eliminate-data-silos-300x282.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/eliminate-data-silos-768x723.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_d1006518afd02c793f6d8fb609b9b197\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div><\/section>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group why_bp\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group text_left\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading has-text-align-center main_head mb40\">C&rsquo;est pourquoi les entreprises de BPO se tournent vers Calabrio pour analyser <strong>100 % des interactions avec les clients.<\/strong><\/h3>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Notre technologie intuitive et facile \u00e0 utiliser aide les BPO \u00e0 identifier les clients insatisfaits de leurs clients et \u00e0 mettre le doigt sur les points \u00e0 am\u00e9liorer. Nos tableaux de bord personnalis\u00e9s vous permettent de mesurer les indicateurs cl\u00e9s de performance, notamment le sentiment des clients et le taux de recommandation net (Net Promoter Scores).<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Nous vous invitons \u00e0 descendre plus bas pour lire d&rsquo;autres ressources sur la fa\u00e7on dont Calabrio soutient les BPO.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<script src=\"https:\/\/fast.wistia.com\/embed\/medias\/dx46ltcfgk.jsonp\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async=\"\"><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_dx46ltcfgk videoFoam=true\" style=\"height:100%;position:relative;width:100%\"><div class=\"wistia_swatch\" style=\"height:100%;left:0;opacity:0;overflow:hidden;position:absolute;top:0;transition:opacity 200ms;width:100%;\"><img decoding=\"async\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/dx46ltcfgk\/swatch\" style=\"filter:blur(5px);height:100%;object-fit:contain;width:100%;\" alt=\"\" aria-hidden=\"true\" onload=\"this.parentNode.style.opacity=1;\"\/><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading has-text-align-center py80\">D\u00e9couvrez comment Grant vous aidera \u00e0 responsabiliser vos employ\u00e9s et \u00e0 optimiser vos op\u00e9rations gr\u00e2ce \u00e0 la technologie des robots pilot\u00e9e par l&rsquo;IA en examinant certains des d\u00e9fis que Grant r\u00e9soudra.<\/h3>\n<\/div>\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_12a21164eab7992c379b6de69b133021\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tGestionnaire\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>\u00ab\u00a0Mon objectif est de faire en sorte que nos clients soient satisfaits et que nos co\u00fbts soient faibles. Il est difficile d&rsquo;y parvenir lorsque l&rsquo;on est confront\u00e9 \u00e0 un taux d&rsquo;attrition \u00e9lev\u00e9 et \u00e0 un faible taux d&rsquo;engagement.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tPlanificateur Wfm\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>\u00ab\u00a0Je n&rsquo;ai pas de moyen facile d&rsquo;informer rapidement les gens lorsque nous sommes en sureffectif et que des cong\u00e9s sont disponibles. Je suis toujours consid\u00e9r\u00e9 comme le m\u00e9chant lorsqu&rsquo;il s&rsquo;agit des demandes des employ\u00e9s\u00a0\u00bb.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/persona3-workforce-planner-600-292x300-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/persona3-workforce-planner-600-292x300-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/persona3-workforce-planner-600-292x300-1.webp\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tEmploy\u00e9\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>\u00ab\u00a0Je n&rsquo;ai pas accumul\u00e9 assez de vacances pour prendre quelques heures de cong\u00e9. Je me sens pris au pi\u00e8ge avec si peu de flexibilit\u00e9. D&rsquo;autres personnes peuvent partir plus t\u00f4t ou faire des heures suppl\u00e9mentaires, pourquoi n&rsquo;ai-je pas la m\u00eame possibilit\u00e9 ?<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/perosna4-management-600-292x300-1.webp\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_12a21164eab7992c379b6de69b133021\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group hw_to_grnt py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h6 class=\"wp-block-heading has-text-align-center mb40 has-white-color has-text-color has-link-color wp-elements-08ae4df8a737afda94e974d317a1c498\">Voyons comment Grant peut vous aider.<\/h6>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h3 class=\"wp-block-heading has-text-align-center main_head mb40 quots_text has-white-color has-text-color has-link-color wp-elements-246c5a658431ea6fbf0bc57cb2bb0648\">Faites de votre prochaine recrue un chatbot pour optimiser le libre-service des employ\u00e9s<\/h3>\n<\/div>\n\n<div class=\"wp-block-image\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"113\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/icon-grant-0521_white-350-200x113-1.webp\" alt=\"\" class=\"wp-image-14973\"\/><\/figure>\n<\/div><\/div><\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group py80 tabbed_sec\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_3c6b5862cbd08c8cf0c99a4c009a500c\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tLa vie avec Grantrn\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwygu002du002dlarge text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Responsabilisez vos employ\u00e9s et optimisez vos op\u00e9rations gr\u00e2ce \u00e0 la technologie des robots pilot\u00e9e par l&rsquo;IArnrn<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_3c6b5862cbd08c8cf0c99a4c009a500c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_3c6b5862cbd08c8cf0c99a4c009a500c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"features-tabs container\"\n\t\tdata-theme-block-id=\"block_d6d9f9500d8cb1827072ebcebbd24961\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\n\t<section\n\t\tclass=\"tabs\"\n\t\tdata-module=\"tabs\">\n\t\t<div class=\"nav-tabs flex flex-col justify-center  lg:w-[calc(100vw-110px)] lg:-ml-[65px] px-0\">\n\t\t\t<div\n\t\t\t\tclass=\"relative hidden flex-col items-center justify-center w-full py-c\/m border-t-0.5 border-solid border-stroke-tertiary lg:flex lg:flex-row items-stretch lint-ignore\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12 is-active\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-0\"\n\t\t\t\t\t\t\tdata-title=\"\u00c9quilibre entre vie professionnelle et vie priv\u00e9e\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>\u00c9quilibre entre vie professionnelle et vie priv\u00e9e<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-1\"\n\t\t\t\t\t\t\tdata-title=\"Automatisation intrajournali\u00e8re\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Automatisation intrajournali\u00e8re<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-2\"\n\t\t\t\t\t\t\tdata-title=\"Exp\u00e9rience client\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Exp\u00e9rience client<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-3\"\n\t\t\t\t\t\t\tdata-title=\"R\u00e9duction des co\u00fbts\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>R\u00e9duction des co\u00fbts<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"block lg:hidden py-c\/m border-t-0.5 border-solid border-stroke-tertiary\">\n\t\t\t\t\n\t<div class=\"nav-tabs__dropdown flex flex-col items-center gap-c\/s w-full bg-background-secondary rounded-s [&amp;_&gt;div]:max-w-full [&amp;_button]:text-text-highlight-aaa [&amp;_button]:subhead-xs [&amp;_button]:text-text-highlight-aaa lg:hidden lg:flex-1 lg:flex-row lg:gap-c\/m lg:items-start lg:justify-end  md:w-[50%] lg:w-full\" data-module=\"dropdown\">\n\t\t\t\t<div class=\"relative z-50 w-full lg:max-w-[288px] js-dropdown\">\n\t\t\t<button class=\"lint-ignore js-btn-dropdown relative flex items-center justify-center gap-c\/m py-c\/m pl-4 xl:px-l\/m w-full body-small border-0.5 border-solid border-stroke-tertiary rounded-s [.is-open-dropdown_&#038;]:rounded-b-none pr-8\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"w-full break-words text-center lg:text-left h-auto lg:pr-0 \">\n\t\t\t\t\t<span class=\"js-dropdown-value inline w-max leading-none h-full md:pl-0 md:w-full\">\u00c9quilibre entre vie professionnelle et vie priv\u00e9e<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"absolute right-2 transition-transform duration-300 [.is-open-dropdown_&#038;]:rotate-180\">\n\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t<ul class=\"absolute top-full left-0 right-0 z-10 flex flex-col bg-white border-0.5 border-solid border-stroke-tertiary border-t-0 rounded-b-s opacity-0 invisible transition-opacity [.is-open-dropdown_&#038;]:opacity-100 [.is-open-dropdown_&#038;]:visible\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden is-current\"\n\t\t\t\t\t\tdata-value=\"tab-panel-0\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">\u00c9quilibre entre vie professionnelle et vie priv\u00e9e<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Automatisation intrajournali\u00e8re<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-2\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Exp\u00e9rience client<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-3\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">R\u00e9duction des co\u00fbts<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"panel-tabs py-l\/m md:pt-0 lg:pt-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block is-active\" data-panel-tab=\"tab-panel-0\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\t\u00c9quilibre entre vie professionnelle et vie priv\u00e9e\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Grant indiquera aux employ\u00e9s quand ils peuvent obtenir des cong\u00e9s volontaires ou gagner de l&rsquo;argent suppl\u00e9mentaire en faisant des heures suppl\u00e9mentaires. La subvention trie automatiquement ces demandes si l&#8217;employ\u00e9 les accepte.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-1\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tAutomatisation intrajournali\u00e8re\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>En fonction des effectifs, Grant fournira \u00e0 chaque employ\u00e9 des suggestions de demandes individuelles, adapt\u00e9es \u00e0 leur profil et \u00e0 leur emploi du temps.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-2\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tExp\u00e9rience client\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Grant aide les entreprises \u00e0 rencontrer leurs clients au bon endroit, au bon moment, avec les bonnes personnes qui se sentent responsabilis\u00e9es et plus libres dans leur journ\u00e9e de travail.rnrn<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-3\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png 1360w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-300x217.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-1024x741.png 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765-768x556.png 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tR\u00e9duction des co\u00fbts\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>L&rsquo;\u00e9quipe WFM et l&rsquo;organisation peuvent r\u00e9aliser une planification intrajournali\u00e8re plus flexible avec des co\u00fbts de personnel r\u00e9duits.rnrn<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_d6d9f9500d8cb1827072ebcebbd24961\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group bottom_text\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_aea1df8be0d1c2ad2682700af52998d0\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwygu002du002dlarge text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Grant est un bot intelligent qui exploite la technologie bot de Microsoft pour offrir une meilleure exp\u00e9rience de libre-service aux employ\u00e9s, un processus de communication interne plus rationnel et des op\u00e9rations intrajournali\u00e8res \u00e0 la fois flexibles et efficaces.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_aea1df8be0d1c2ad2682700af52998d0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_aea1df8be0d1c2ad2682700af52998d0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>\/* globle *\/\n.secondary-hero-card .container > div {\n    margin-bottom: 0;\n  }\n  \n  .mt40 {\n    margin-top: 40px;\n  }\n  .mb20 {\n    margin-bottom: 20px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .pt80 {\n    padding-top: 80px;\n  }\n  .main_head strong {\n    font-weight: 500;\n  }\n  .py80 {\n    padding-top: 80px;\n    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\"\";\n    position: absolute;\n    width: 100%;\n    height: 100%;\n    background-color: #000;\n    opacity: 0.5;\n    top: 0;\n    left: 0;\n}\n.bottom_text p {\n    color: #fff;\n}\n.hw_to_grnt, .bottom_text {\n    z-index: 1;\n    position: relative;\n}\n\n  .bottom_text .section-header .container > div {\n    padding: 0;\n  }\n  .tabbed_sec .panel-tabs {\n    padding-bottom: 0 !important;\n  }\n  .bottom_text {\n    padding: 12% 0;\n}\n\n\n\n\/* New  *\/\n.quality_mng * {\n  padding: 0;\n}\n.quality_mng .lg\\:w-\\[45\\%\\] p {\n  margin-bottom: 10px;\n}\n.quality_mng .lg\\:w-\\[45\\%\\] {\n  padding: 0;\n}\n.quality_mng .lg\\:w-\\[45\\%\\] * {\n  text-align: left;\n}\n.quality_mng .lg\\:w-\\[45\\%\\] h3 {\n  font-size: 24px;\n}\n.quality_mng .lg\\:w-\\[45\\%\\] p {\n  font-size: 15px;\n}\n\/* New  *\/\n\n  @media (max-width: 767px) {\n    \/* globle *\/\n    .swiper .swiper-wrapper {\n      justify-content: center;\n    }\n    .pt80 {\n      padding-top: 40px;\n    }\n    .py80 {\n      padding-top: 40px;\n      padding-bottom: 40px;\n    }\n    .pt80 {\n      padding-top: 40px;\n    }\n    \/* globle *\/\n  }\n  @media (max-width: 575px) {\n  }\n  \n    <\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>  Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO) pour les centres de contact.<\/p>\n","protected":false},"author":242,"featured_media":0,"parent":12373,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-14986","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Strat\u00e9gies d&#039;exp\u00e9rience client pour les BPO | Calabrio<\/title>\n<meta name=\"description\" content=\"Strat\u00e9gies d&#039;exp\u00e9rience client de Calabrio pour les BPO\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/produits\/strategies-dexperience-client-pour-les-bpo\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Strat\u00e9gies d&#039;exp\u00e9rience client pour les BPO\" \/>\n<meta property=\"og:description\" content=\"Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&#039;optimisation de la main-d&#039;\u0153uvre (WFO) pour les centres de contact.\" \/>\n<meta property=\"og:url\" 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