{"id":17022,"date":"2025-01-06T08:22:49","date_gmt":"2025-01-06T08:22:49","guid":{"rendered":"https:\/\/www.calabrio.com\/partenaires-de-la-plateforme\/mitel-calabrio\/"},"modified":"2025-01-13T16:09:32","modified_gmt":"2025-01-13T16:09:32","slug":"mitel-calabrio","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/","title":{"rendered":"Mitel + Calabrio"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_841c90b08f0ef6f9db4ca76e6bf6bce1\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\t\t\t\t\t<h3>\n\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa dark-mode\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Le Calabrio<\/span>\n<\/p>\n\t\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tMitel + Calabrio\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/connecter\/\" title=\"Parlons-en\" aria-label=\"Parlons-en\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Parlons-en<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/info.calabrio.com\/product-demo\/calabrio-one\/?_gl=1*1pjkipv*_gcl_au*MzQ4NzI5MDkwLjE3MzYxMzU2MTc.*_ga*NzI2MzA1MTEyLjE3MzYxMzU2MTg.*_ga_T3T41458L3*MTczNjE1MTg1OC4xMC4xLjE3MzYxNTE4NzYuNDIuMC4w\" title=\"Voir la d\u00e9mo\" aria-label=\"Voir la d\u00e9mo\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Voir la d\u00e9mo<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_841c90b08f0ef6f9db4ca76e6bf6bce1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group text_img_sec py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_6e379a5cb48765f8db18df65d428f511\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tMitel + Calabrio WFM = une offre commune\n\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Mitel est l&rsquo;un des principaux fournisseurs mondiaux de solutions de gestion de l&rsquo;exp\u00e9rience client, notamment de routage et de rapports d&rsquo;interactions omnicanales, de SVI en libre-service, d&rsquo;appels sortants et d&rsquo;optimisation de la main-d&rsquo;\u0153uvre. Plus de 27 000 entreprises dans le monde font confiance \u00e0 Mitel pour leur exp\u00e9rience client et plus d&rsquo;un million d&rsquo;agents utilisent aujourd&rsquo;hui la technologie des centres de contact Mitel.<\/p>\n<div id=\"msg_id_3884\" class=\"BubbleStyle_MessageContainer\"><\/div>\n<div>\n<div class=\" vc_custom_1627737676165\">\n<div id=\"text-block-677b922326c08\" class=\"mk-text-block jupiter-donut- \">\n<div id=\"msg_id_3884\" class=\"BubbleStyle_MessageContainer\">\n<p>Une application cl\u00e9 de la suite WFO de Mitel est Mitel Workforce Management powered by Calabrio WFM. Notre solution WFM sophistiqu\u00e9e, agile et intuitive s&rsquo;int\u00e8gre \u00e0 toutes les plateformes de centre de contact de Mitel, y compris MiContact Center Business, MiContact Center Enterprise et MiCloud Flex Contact Center. Notre int\u00e9gration permet \u00e0 Mitel de proposer une offre de gestion de la main-d&rsquo;\u0153uvre de niveau professionnel \u00e0 ses partenaires de distribution et \u00e0 ses clients dans le monde entier.<\/p>\n<\/div>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38.jpg 800w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/hannah-wei-aso6syjzgps-unsplash-scaled-p3cac9gbl31z6g2oitn6rm7ilgwtc8y4dq4cz9bm38-768x432.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\"wpb_row vc_row vc_row-fluid jupiter-donut- mk-fullwidth-false attched-false js-master-row mk-grid mk-in-viewport\" data-mk-stretch-content=\"true\">\n<div class=\"vc_col-sm-12 wpb_column column_container jupiter-donut- _ jupiter-donut-height-full\">\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1624394397169\">\n<div id=\"text-block-677b922335694\" class=\"mk-text-block jupiter-donut- \">\n<p>Calabrio et Mitel, qui partagent le m\u00eame \u00e9tat d&rsquo;esprit et dont la strat\u00e9gie de mise sur le march\u00e9 est align\u00e9e sur les canaux de distribution, disposent d&rsquo;une base de client\u00e8le substantielle qui comprend des centres de contact de petite, moyenne et grande taille. En outre, notre vision commune de la fourniture de solutions innovantes qui permettent \u00e0 l&rsquo;utilisateur final et \u00e0 l&rsquo;agent de vivre une exp\u00e9rience diff\u00e9rente nous permet de r\u00e9ussir \u00e0 mettre sur le march\u00e9 des solutions que nos clients reconnaissent comme ayant un impact et un retour sur investissement important.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mk-page-section-wrapper\" data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" data-mk-stretch-content=\"true\">\n<div id=\"page-section-677b922335918\" class=\"mk-page-section self-hosted full_layout full-width-677b922335918 js-el js-master-row jupiter-donut- mk-in-viewport\" data-intro-effect=\"false\">\n<div class=\"mk-page-section-inner\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg.jpg 800w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/photo-1522100199172-e0d85a587108-p3cacgz13rc9rbrraww7bkb7cjvr1trz2rc8th0gpg-768x432.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_6e379a5cb48765f8db18df65d428f511\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group text_img_sec bg_white\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center mb40\">Pourquoi choisir Mitel + Calabrio Wfm pour votre centre de contact ?<\/h2>\n<\/div>\n\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_568412112e8617e8de36d4faf36a8a17\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tOffrir une exp\u00e9rience client de qualit\u00e9 sup\u00e9rieure\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\" vc_custom_1624394434416\">\n<div id=\"text-block-677b9223366f8\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394434416\">\n<div id=\"text-block-677b9223366f8\" class=\"mk-text-block jupiter-donut- \">\n<p>La formule est simple. Le bon agent, au bon endroit, avec les bonnes comp\u00e9tences, avec le bon m\u00e9dia, au bon moment, \u00e9quivaut \u00e0 une exp\u00e9rience client de qualit\u00e9 sup\u00e9rieure. Les centres de contact sont confront\u00e9s \u00e0 de nombreux d\u00e9fis au quotidien, qu&rsquo;il s&rsquo;agisse de la fluctuation des volumes d&rsquo;appels, de l&rsquo;\u00e9largissement des types de m\u00e9dias ou d&rsquo;un taux de rotation \u00e9lev\u00e9. Pour pouvoir g\u00e9rer efficacement ces exigences de base, il faut disposer des bons outils pour cr\u00e9er, g\u00e9rer et garantir des interactions tr\u00e8s efficaces entre les agents, les superviseurs et vos clients.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1.jpg 392w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/omni-channel-392x300-1-300x230.jpg 300w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 md:flex-row-reverse\">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:py-l\/m xl:pr-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAm\u00e9lioration de l&#039;efficacit\u00e9 op\u00e9rationnelle\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\" vc_custom_1624394458339\">\n<div id=\"text-block-677b9223478b1\" class=\"mk-text-block jupiter-donut- \">\n<p>Mitel WFM aide les entreprises de toutes tailles \u00e0 r\u00e9duire leurs co\u00fbts et \u00e0 mieux conna\u00eetre leurs clients, tout en am\u00e9liorant l&rsquo;efficacit\u00e9 de leurs op\u00e9rations quotidiennes. La solution Mitel WFM offre des fonctionnalit\u00e9s de planification strat\u00e9gique, de pr\u00e9vision, de programmation, d&rsquo;adh\u00e9sion en temps r\u00e9el et d&rsquo;engagement des employ\u00e9s afin de promouvoir la croissance de l&rsquo;entreprise et de fournir une charge de travail plus \u00e9quilibr\u00e9e, tout en veillant \u00e0 ce que le trafic de vos clients soit connu et \u00e0 ce que les niveaux de service soient respect\u00e9s.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data.jpg 990w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data-300x164.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/organize-data-768x419.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tAutonomisation des employ\u00e9s\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1624394494567\">\n<div id=\"text-block-677b92233e258\" class=\"mk-text-block jupiter-donut- \">\n<p>L&rsquo;engagement des employ\u00e9s est le battement de c\u0153ur de toute entreprise prosp\u00e8re et, le roulement des agents s&rsquo;av\u00e9rant \u00eatre la d\u00e9pense la plus importante pour les centres de contact, les organisations comme la v\u00f4tre doivent s&rsquo;assurer qu&rsquo;elles font tout ce qui est en leur pouvoir pour responsabiliser leurs employ\u00e9s. Mitel WFM donne \u00e0 vos superviseurs les outils dont ils ont besoin pour produire avec pr\u00e9cision les \u00e9quipes d&rsquo;agents. Les responsables ont la possibilit\u00e9 de consulter les pr\u00e9f\u00e9rences, les comp\u00e9tences et les disponibilit\u00e9s des agents avant de mettre en ligne un planning. Les agents ont un acc\u00e8s en temps r\u00e9el \u00e0 leur portail client pour consulter l&rsquo;adh\u00e9sion, signaler une absence, demander un cong\u00e9 et faire des offres d&rsquo;horaires avec leurs coll\u00e8gues.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_column vc_column_container vc_col-sm-6\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\"><\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts.jpg 990w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts-300x164.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/accurate-forcasts-768x419.jpg 768w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_568412112e8617e8de36d4faf36a8a17\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group icon_bx_sec py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h2 class=\"wp-block-heading has-text-align-center main_head\">D\u00e9couvrez les fonctionnalit\u00e9s de Mitel WFM<\/h2>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h6 class=\"wp-block-heading has-text-align-center sub_headtext\">Tous les outils n\u00e9cessaires \u00e0 la r\u00e9ussite de la gestion des effectifs dans une solution unique et unifi\u00e9e<\/h6>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_42070c5fc77ad35e79639daba0854eb2\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tPr\u00e9voir et planifier\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\" vc_custom_1624394534282\">\n<div id=\"text-block-677b92235272e\" class=\"mk-text-block jupiter-donut- \">\n<p>Am\u00e9liorez la productivit\u00e9 du personnel en combinant une compr\u00e9hension du comportement des clients et de l&rsquo;\u00e9volution des conditions pour cr\u00e9er des pr\u00e9visions exactes et des horaires pr\u00e9cis mais flexibles.<\/p>\n<\/div>\n<ul>\n<li>Des pr\u00e9visions pr\u00e9cises<\/li>\n<li>Planification et optimisation des comp\u00e9tences multiples<\/li>\n<li>Budg\u00e9tisation \u00e0 long terme<\/li>\n<li>Administration du personnel<\/li>\n<li>R\u00e8gles de travail en mati\u00e8re d&#8217;emploi<\/li>\n<li>Externalisation de la collaboration<\/li>\n<\/ul>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tAnalyser et am\u00e9liorer\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_Monitor and manage service performance, both of real-time activities and past results, to get a clear picture of all performance metrics. Ensure informed, data-driven decisions for ongoing success, in the present and the near or far future. column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677310119\">\n<div id=\"text-block-677b6059b463a\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394560880\">\n<div id=\"text-block-677b922352a8d\" class=\"mk-text-block jupiter-donut- \">\n<p>Surveillez et g\u00e9rez les performances des services, tant pour les activit\u00e9s en temps r\u00e9el que pour les r\u00e9sultats ant\u00e9rieurs, afin d&rsquo;obtenir une vision claire de tous les indicateurs de performance. Prendre des d\u00e9cisions \u00e9clair\u00e9es, fond\u00e9es sur des donn\u00e9es, pour une r\u00e9ussite continue, dans le pr\u00e9sent et dans un avenir proche ou lointain.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625084633\">\n<div id=\"text-block-677b922352b37\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Analyse du rapport<\/li>\n<li>Intelligence \u00e9conomique<\/li>\n<li>Gestion intrajournali\u00e8re<\/li>\n<li>Suivi en temps r\u00e9el<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tResponsabiliser et travailler ensemble\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut- t-component-four-split attched-false \">\n<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721Create opportunities for collaboration between all roles within customer service operations to foster workforce engagement with their work and schedule. Automated inclusivity of the scheduling and shift requests process boosts efficiency and employee empowerment. 677331701\">\n<div id=\"text-block-677b6059b4986\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394598779\">\n<div id=\"text-block-677b922352d53\" class=\"mk-text-block jupiter-donut- \">\n<p>Cr\u00e9ez des opportunit\u00e9s de collaboration entre tous les r\u00f4les au sein des op\u00e9rations de service \u00e0 la client\u00e8le afin de favoriser l&rsquo;engagement des travailleurs dans leur travail et leur emploi du temps. L&rsquo;int\u00e9gration automatis\u00e9e du processus de planification et de demande d&rsquo;affectation stimule l&rsquo;efficacit\u00e9 et la responsabilisation des employ\u00e9s.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625133023\">\n<div id=\"text-block-677b922352dfc\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Adaptabilit\u00e9 du calendrier<\/li>\n<li>Portail libre-service MyTime pour les employ\u00e9s<\/li>\n<li>Gamification<\/li>\n<li>N\u00e9gociation par \u00e9quipe<\/li>\n<li>Gestion des absences<\/li>\n<li>Gestion des heures suppl\u00e9mentaires<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tInteragir et notifier\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677353429\">\n<div id=\"text-block-677b6059b4ef5\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394623849\">\n<div id=\"text-block-677b92235320c\" class=\"mk-text-block jupiter-donut- \">\n<p>Favorisez la transparence du centre de contact en informant votre personnel de l&rsquo;horaire actuel, de tout changement d&rsquo;horaire ou des activit\u00e9s au cours de leur journ\u00e9e de travail. Une communication claire aide les employ\u00e9s \u00e0 comprendre ce que l&rsquo;on attend d&rsquo;eux et ce qui est \u00e0 leur disposition pour les aider \u00e0 devenir des \u00ab\u00a0rock stars\u00a0\u00bb.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625173119\">\n<div id=\"text-block-677b9223532c6\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Alertes instantan\u00e9es<\/li>\n<li>Notifications textuelles<\/li>\n<li>Synchronisation du calendrier<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tFormer et d\u00e9velopper\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<div class=\"wpb_column vc_column_container vc_col-sm-4\">\n<div class=\"vc_column-inner\">\n<div class=\"wpb_wrapper\">\n<div class=\" vc_custom_1721677386433\">\n<div id=\"text-block-677b6059b51c6\" class=\"mk-text-block jupiter-donut- \">\n<div class=\" vc_custom_1624394641817\">\n<div id=\"text-block-677b922353510\" class=\"mk-text-block jupiter-donut- \">\n<p>Identifiez les lacunes en mati\u00e8re de comp\u00e9tences et de connaissances au sein de votre personnel et programmez automatiquement le type de formation appropri\u00e9 pour r\u00e9pondre \u00e0 ce besoin. Supprimez le travail manuel li\u00e9 \u00e0 la planification flexible de la formation et au d\u00e9veloppement des comp\u00e9tences des employ\u00e9s.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<div class=\" vc_custom_1576625212492\">\n<div id=\"text-block-677b9223535b6\" class=\"mk-text-block jupiter-donut- \">\n<ul>\n<li>Planification automatis\u00e9e de la formation<\/li>\n<li>Gestion des comp\u00e9tences<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tPr\u00eat \u00e0 vous connecter ?\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Personnalisez une suite informatique flexible et unifi\u00e9e qui prend en charge vos op\u00e9rations de service \u00e0 la client\u00e8le. Mitel Workforce Management, aliment\u00e9 par Calabrio WFM, s&rsquo;int\u00e8gre \u00e0 toutes les plates-formes de centre de contact de Mitel.<\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"btn-primary pl-c\/l pr-c\/l\" href=\"https:\/\/info.calabrio.com\/product-demo\/calabrio-one\/?_gl=1*o0um43*_gcl_au*MzQ4NzI5MDkwLjE3MzYxMzU2MTc.*_ga*NzI2MzA1MTEyLjE3MzYxMzU2MTg.*_ga_T3T41458L3*MTczNjE1MzMzMC4xMS4wLjE3MzYxNTMzMzAuNjAuMC4w\">Voir la d\u00e9mo<\/a><\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_42070c5fc77ad35e79639daba0854eb2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group bottom_text_sec pb80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"220\" height=\"100\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp\" alt=\"\" class=\"wp-image-17049\" style=\"width:220px\"\/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Produit(s) compatible(s) : <\/strong>Calabrio WFM<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80{\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n      min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card>.container>div {\n      margin-top: 0;\n      margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n.text_img_sec h3 {\n      margin-bottom: 20px;\n      font-size: 28px;\n  }\n  .text_img_sec p {\n      margin-bottom: 15px;\n      font-size: 15px;\n  }\n  .sub_headtext {\n    FONT-WEIGHT: 500 !important;\n    margin-top: 16px;\n}\n.icon_bx_sec h3.card-icon__title {\n  font-size: 24px;\n}\n.icon_bx_sec .icon-wrapper {\n  padding-bottom: 0;\n}\n.bottom_text_sec figure img {\n  aspect-ratio: unset;\n  margin: 0 auto;\n}\n  .vid_sec * {\n    text-align: left;\n  }\n  .vid_sec  h2 {\n    font-size: 32px;\n  }\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n}\n.icon_bx_sec .icon-card-grid .js-wrap {\n  max-width: 100%;\n  height: auto;\n  max-height: max-content;\n  width: 80px;\n}\n.vid_sec p, .vid_sec li {\n  font-size: 15px;\n}\n    @media (min-width: 767px) {\n\n      .text_img_sec * {\n        padding-top: 0;\n        padding-bottom: 0;\n        gap: 0;\n    }\n      .text_img_sec .swiper-slide {\n        margin-top: -100px;\n    }\n                \n    }\n  @media (max-width: 767px) {\n    .py80 {\n      padding-top: 50px;\n      padding-bottom: 50px;\n    }\n    .text_img_sec .js-wrap {\n        aspect-ratio: unset;\n    }\n    .text_img_sec .js-wrap img{\n        aspect-ratio: unset;\n        position: unset;\n\n    }\n      .text_img_sec * {\n        padding-top: 0;\n        padding-bottom: 0;\n    } \n  body .swiper .swiper-button-next {\n      right: 50px;\n    }\n    body .swiper .swiper-button-prev {\n          left: 50px;\n    }\n    .text_img_sec h3 {\n      margin-bottom: 10px;\n      font-size: 20px;\n  }\n  }\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>  Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO) pour les centres de contact.<\/p>\n","protected":false},"author":242,"featured_media":0,"parent":6413,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-17022","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mitel + Calabrio | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez le partenariat entre Calabrio et Mitel, et voyez comment Calabrio workforce management alimente un \u00e9l\u00e9ment cl\u00e9 de la suite WFO de Mitel.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitel + Calabrio\" \/>\n<meta property=\"og:description\" content=\"Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&#039;optimisation de la main-d&#039;\u0153uvre (WFO) pour les centres de contact.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-13T16:09:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/\",\"name\":\"Mitel + Calabrio | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/download-1-220x100-1.webp\",\"datePublished\":\"2025-01-06T08:22:49+00:00\",\"dateModified\":\"2025-01-13T16:09:32+00:00\",\"description\":\"D\u00e9couvrez le partenariat entre Calabrio et Mitel, et voyez comment Calabrio workforce management alimente un \u00e9l\u00e9ment cl\u00e9 de la suite WFO de Mitel.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/download-1-220x100-1.webp\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/download-1-220x100-1.webp\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/mitel-calabrio\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Partenaires de la plateforme\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/partenaires-de-la-plateforme\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mitel + Calabrio\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mitel + Calabrio | Calabrio","description":"D\u00e9couvrez le partenariat entre Calabrio et Mitel, et voyez comment Calabrio workforce management alimente un \u00e9l\u00e9ment cl\u00e9 de la suite WFO de Mitel.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/","og_locale":"fr_FR","og_type":"article","og_title":"Mitel + Calabrio","og_description":"Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d'optimisation de la main-d'\u0153uvre (WFO) pour les centres de contact.","og_url":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-01-13T16:09:32+00:00","og_image":[{"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/","url":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/","name":"Mitel + Calabrio | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp","datePublished":"2025-01-06T08:22:49+00:00","dateModified":"2025-01-13T16:09:32+00:00","description":"D\u00e9couvrez le partenariat entre Calabrio et Mitel, et voyez comment Calabrio workforce management alimente un \u00e9l\u00e9ment cl\u00e9 de la suite WFO de Mitel.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/download-1-220x100-1.webp"},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/mitel-calabrio\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Partenaires de la plateforme","item":"https:\/\/www.calabrio.com\/fr\/partenaires-de-la-plateforme\/"},{"@type":"ListItem","position":3,"name":"Mitel + Calabrio"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages\/17022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/242"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=17022"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages\/17022\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages\/6413"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=17022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}