{"id":19050,"date":"2025-01-21T13:43:37","date_gmt":"2025-01-21T13:43:37","guid":{"rendered":"https:\/\/www.calabrio.com\/solutions\/solutions-pour-reduire-lattrition-dans-les-centres-de-contact\/"},"modified":"2025-11-06T11:51:01","modified_gmt":"2025-11-06T11:51:01","slug":"solutions-pour-reduire-lattrition-dans-les-centres-de-contact","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/solutions\/solutions-pour-reduire-lattrition-dans-les-centres-de-contact\/","title":{"rendered":"Solutions pour r\u00e9duire l&rsquo;attrition dans les centres de contact"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_291288a984965fe37da6866575853c2e\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Solutions to Reduce Attrition<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tCombattre le turn-over avec des outils complets de performance du personnel\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p><strong>La suite compl\u00e8te pour engager, responsabiliser et fid\u00e9liser votre personnel tout en am\u00e9liorant l&rsquo;exp\u00e9rience client <\/strong><strong>clients <\/strong> <\/p>\n<ul>\n<li>\u00c9valuez automatiquement 100 % des interactions afin d&rsquo;identifier des informations personnalis\u00e9es et d&rsquo;accro\u00eetre l&rsquo;engagement.<\/li>\n<li>G\u00e9rez les charges de travail pour lutter contre l&rsquo;\u00e9puisement professionnel sans sacrifier la qualit\u00e9 du service, \u00e0 l&rsquo;aide de pr\u00e9visions et de planifications avanc\u00e9es.<\/li>\n<li>Permettre aux agents d&rsquo;atteindre l&rsquo;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e qu&rsquo;ils souhaitent gr\u00e2ce \u00e0 des outils d&rsquo;auto-planification.<\/li>\n<li>Optimisez la motivation et pr\u00e9parez les agents \u00e0 la r\u00e9ussite gr\u00e2ce \u00e0 des flux de travail optimis\u00e9s et \u00e0 des analyses pilot\u00e9es par l&rsquo;IA.<\/li>\n<\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<!-- <iframe src=\"https:\/\/info.calabrio.com\/l\/134381\/2024-12-13\/8x8s11\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\"><\/iframe> -->\n\n<script src=\"https:\/\/js.chilipiper.com\/marketing.js\" type=\"text\/javascript\" async=\"\"><\/script>\n\n<script>\n\nvar leadObj = {};\n\n\/\/Below is the event listener that will listen for the Pardot Events\n\nwindow.addEventListener(\"message\", receiveMessage, false);\n\nfunction receiveMessage(event) {\n\n\/\/ Form data ready, update leadObj\n\nif (event.data && event.data.message === \"PARDOT_DATA_READY\" && event.data.data) {\n\n      leadObj = event.data.data; \/\/ Update leadObj\n\n}\n\n\/\/ Form was submitted and validated, call ChiliPiper\n\nif (event.data && event.data.message === \"PARDOT_FORM_SUCCESS\") {\n\n      \/\/ Account domain and router name are from Step #1 - no need to change it here\n\n      ChiliPiper.submit(leadObj[\"CPTenantDomain\"], leadObj[\"CPTenantRouter\"], {\n\n         map: true,\n\n         lead: leadObj,\n\n      });\n\n}\n\n}\n\n<\/script>\n\n<!-- New Iframe -->\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78v4\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_291288a984965fe37da6866575853c2e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>\n\t<section\n\t\tclass=\"logo-carousel border-t-regular border-stroke-secondary\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"relative overflow-hidden\">\n\t\t\t<div\n\t\t\t\tdata-theme-block-id=\"block_063f6dbc0838e745bea545143ea6a707\"\n\t\t\t\tclass=\"flex flex-col items-center gap-y-c\/xl py-l\/xl md:px-c\/xxl md:flex-row\">\n\t\t\t\t\t\t\t\t<h2 style=\"#0530A8\" class=\"[&#038;&#038;]:body-medium\n\t\t\t\t[&#038;&#038;]:font-medium text-text-highlight-aaa text-center px-c\/l w-full max-w-[267px] md:text-left lint-ignore\">\n\t\t\t\t\tLa confiance des grandes marques mondiales\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"dynamicGradient\":true,\"slidesPerView\":3,\"spaceBetween\":32,\"loop\":true,\"autoplay\":{\"delay\":0},\"speed\":5000,\"breakpoints\":{\"768\":{\"slidesPerView\":4,\"spaceBetween\":40},\"1440\":{\"slidesPerView\":7,\"spaceBetween\":48}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-5.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-5.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-5.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-5-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-5-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-1.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-1-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-2-1-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-1.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-1-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-4-1-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-1.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-1-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-6-1-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-1.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-1-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-7-1-768x586.jpg 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-1.jpg 880w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-1-300x229.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Frame-3-1-768x586.jpg 768w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t\t<div class=\"js-gradient-left absolute top-0 -left-page-margin md:left-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(-270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<div class=\"js-gradient-right absolute top-0 -right-page-margin md:right-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_063f6dbc0838e745bea545143ea6a707\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group icon_bx_layout\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_115973111d33b84885175af615a9011a\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tR\u00e9duire le taux de rotation en am\u00e9liorant les comp\u00e9tences et en responsabilisant vos employ\u00e9s\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>R\u00e9solvez vos d\u00e9fis les plus urgents en mati\u00e8re de main-d&rsquo;\u0153uvre gr\u00e2ce \u00e0 la solution intelligente de Calabrio, con\u00e7ue \u00e0 cet effet.<br \/>\ndes solutions pour r\u00e9duire l&rsquo;attrition.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_115973111d33b84885175af615a9011a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_115973111d33b84885175af615a9011a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"mb40\">R\u00e9duire l&rsquo;attrition des agents du centre de contact<\/h4>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_355977a20eff988066b76d25ca824304\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tOffrir aux agents une vision claire de leur avenir\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Des opportunit\u00e9s de croissance limit\u00e9es conduisent \u00e0 des agents qui se sentent bloqu\u00e9s et qui ont peu de chances de rester dans l&rsquo;entreprise. B\u00e9n\u00e9ficiez d&rsquo;une vue d&rsquo;ensemble des performances des agents, planifiez des sessions de coaching en toute transparence et donnez aux agents des plans de d\u00e9veloppement clairs et personnalis\u00e9s.<br \/>\n<a class=\"btn-primary\" href=\"#!\">Conserver et d\u00e9velopper les meilleurs talents<\/a><\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tFournir un retour d&#039;information et un accompagnement coh\u00e9rents\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>La communication et la connexion sont des \u00e9l\u00e9ments fondamentaux de l&rsquo;engagement et de la fid\u00e9lisation. Tirez parti d&rsquo;un logiciel de gestion de la qualit\u00e9 qui non seulement rationalise les \u00e9valuations, mais facilite \u00e9galement les discussions simples et permanentes afin d&rsquo;\u00e9tablir des relations, de susciter l&rsquo;adh\u00e9sion et d&rsquo;encourager l&rsquo;am\u00e9lioration continue.<br \/>\n<a class=\"btn-primary\" href=\"#!\">Augmenter la satisfaction des employ\u00e9s<\/a><\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tAccorder de l&#039;autonomie aux agents et favoriser l&#039;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Les charges de travail intenses et le manque de contr\u00f4le sur les horaires sont une recette pour un moral en berne et un \u00e9puisement professionnel co\u00fbteux. Offrez aux agents la flexibilit\u00e9 et le contr\u00f4le dont ils ont besoin gr\u00e2ce \u00e0 une planification autonome intuitive. De plus, utilisez un logiciel WFM de pointe pour maximiser l&rsquo;efficacit\u00e9 et g\u00e9rer les charges de travail, tout en r\u00e9pondant mieux aux demandes des clients.<br \/>\n<a class=\"btn-primary\" href=\"#!\">Simplifier la dotation en personnel et la programmation<\/a><\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_355977a20eff988066b76d25ca824304\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group sol_tab\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_da65b1ec2ff53b1243ec4b520990eb17\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tSolutions pour r\u00e9duire l&rsquo;attrition des agents des centres de contact<br \/>\n\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>D\u00e9couvrez les principaux outils con\u00e7us pour engager et fid\u00e9liser les \u00e9quipes dans les centres de contact modernes.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_da65b1ec2ff53b1243ec4b520990eb17\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_da65b1ec2ff53b1243ec4b520990eb17\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"features-tabs container\"\n\t\tdata-theme-block-id=\"block_f4c4b4a079fee6257430153b681c2bfc\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\n\t<section\n\t\tclass=\"tabs\"\n\t\tdata-module=\"tabs\">\n\t\t<div class=\"nav-tabs flex flex-col justify-center  lg:w-[calc(100vw-110px)] lg:-ml-[65px] px-0\">\n\t\t\t<div\n\t\t\t\tclass=\"relative hidden flex-col items-center justify-center w-full py-c\/m border-t-0.5 border-solid border-stroke-tertiary lg:flex lg:flex-row items-stretch lint-ignore\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12 is-active\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-0\"\n\t\t\t\t\t\t\tdata-title=\"Gestion automatis\u00e9e de la qualit\u00e9\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 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6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Gestion automatis\u00e9e de la qualit\u00e9<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-1\"\n\t\t\t\t\t\t\tdata-title=\"Solutions de pointe en mati\u00e8re de gestion du personnel\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Solutions de pointe en mati\u00e8re de gestion du personnel<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-2\"\n\t\t\t\t\t\t\tdata-title=\"Outils flexibles d&#039;auto-planification\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Outils flexibles d&#039;auto-planification<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-3\"\n\t\t\t\t\t\t\tdata-title=\"Analyse des interactions\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Analyse des interactions<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"block lg:hidden py-c\/m border-t-0.5 border-solid border-stroke-tertiary\">\n\t\t\t\t\n\t<div class=\"nav-tabs__dropdown flex flex-col items-center gap-c\/s w-full bg-background-secondary rounded-s [&amp;_&gt;div]:max-w-full [&amp;_button]:text-text-highlight-aaa [&amp;_button]:subhead-xs [&amp;_button]:text-text-highlight-aaa lg:hidden lg:flex-1 lg:flex-row lg:gap-c\/m lg:items-start lg:justify-end  md:w-[50%] lg:w-full\" data-module=\"dropdown\">\n\t\t\t\t<div class=\"relative z-50 w-full lg:max-w-[288px] js-dropdown\">\n\t\t\t<button class=\"lint-ignore js-btn-dropdown relative flex items-center justify-center gap-c\/m py-c\/m pl-4 xl:px-l\/m w-full body-small border-0.5 border-solid border-stroke-tertiary rounded-s [.is-open-dropdown_&#038;]:rounded-b-none pr-8\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"w-full break-words text-center lg:text-left h-auto lg:pr-0 \">\n\t\t\t\t\t<span class=\"js-dropdown-value inline w-max leading-none h-full md:pl-0 md:w-full\">Gestion automatis\u00e9e de la qualit\u00e9<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"absolute right-2 transition-transform duration-300 [.is-open-dropdown_&#038;]:rotate-180\">\n\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t<ul class=\"absolute top-full left-0 right-0 z-10 flex flex-col bg-white border-0.5 border-solid border-stroke-tertiary border-t-0 rounded-b-s opacity-0 invisible transition-opacity [.is-open-dropdown_&#038;]:opacity-100 [.is-open-dropdown_&#038;]:visible\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden is-current\"\n\t\t\t\t\t\tdata-value=\"tab-panel-0\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Gestion automatis\u00e9e de la qualit\u00e9<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Solutions de pointe en mati\u00e8re de gestion du personnel<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-2\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Outils flexibles d&#039;auto-planification<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-3\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Analyse des interactions<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"panel-tabs py-l\/m md:pt-0 lg:pt-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block is-active\" data-panel-tab=\"tab-panel-0\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tGestion automatis\u00e9e de la qualit\u00e9\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<h2>Identifier les possibilit\u00e9s d&rsquo;am\u00e9liorer l&rsquo;engagement et les performances<\/h2>\n<p>Cr\u00e9ez de meilleures exp\u00e9riences et soutenez le d\u00e9veloppement des agents gr\u00e2ce \u00e0 une gestion de la qualit\u00e9 de premier plan.<\/p>\n<ul>\n<li><strong>\u00c9valuez 100 % des interactions :<\/strong> Auto QM fournit automatiquement des informations impartiales, centr\u00e9es sur l&rsquo;agent, pour toutes les conversations, sur des aspects cl\u00e9s tels que l&#8217;empathie, le professionnalisme et la fluidit\u00e9.<\/li>\n<li><strong>Obtenez des informations d\u00e9taill\u00e9es sur les performances :<\/strong> Identifiez les besoins en mati\u00e8re d&rsquo;encadrement et acc\u00e9l\u00e9rez la mise en \u0153uvre<br \/>\nun retour d&rsquo;information personnalis\u00e9 gr\u00e2ce \u00e0 l&rsquo;automatisation pilot\u00e9e par l&rsquo;IA.<\/li>\n<li><strong>Cr\u00e9ez une concurrence saine :<\/strong> D\u00e9veloppez la camaraderie au sein de l&rsquo;\u00e9quipe et motivez les agents gr\u00e2ce \u00e0 un syst\u00e8me int\u00e9gr\u00e9 d&rsquo;\u00e9valuation de la performance.<br \/>\nles outils de gamification.<\/li>\n<li><strong>\u00c9liminez le travail fastidieux apr\u00e8s l&rsquo;appel :<\/strong> Le r\u00e9sum\u00e9 d&rsquo;interaction aliment\u00e9 par GenAI permet d&rsquo;\u00e9conomiser du temps.<br \/>\ntemps de l&rsquo;agent. Am\u00e9liorez la productivit\u00e9 et lib\u00e9rez les agents pour qu&rsquo;ils se concentrent sur un engagement client plus satisfaisant.<\/li>\n<\/ul>\n<div class=\"btn_grp\">\n<a class=\"btn-primary\" href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/\">En savoir plus<\/a><br \/>\n<a class=\"btn-primary\" href=\"\/book-demo\/\">R\u00e9servez une d\u00e9monstration<\/a>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-1\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/QM-Auto-QM.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/QM-Auto-QM.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/QM-Auto-QM.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tSolutions de pointe en mati\u00e8re de gestion du personnel\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<h2>R\u00e9pondre \u00e0 la demande, maintenir le moral des troupes et maximiser l&rsquo;efficacit\u00e9<\/h2>\n<p>Planifiez et g\u00e9rez plus facilement un centre de contact adapt\u00e9 \u00e0 votre personnel.<\/p>\n<ul>\n<li>\n    <strong>Pr\u00e9visions et planification pr\u00e9cises :<\/strong> Optimisez les niveaux de personnel et g\u00e9rez les charges de travail. Augmentez \u00e0 la fois le CSAT et la satisfaction des employ\u00e9s.\n  <\/li>\n<li>\n    <strong>Une dotation en personnel transparente :<\/strong> Favorisez la visibilit\u00e9 et acc\u00e9l\u00e9rez les approbations gr\u00e2ce \u00e0 l&rsquo;automatisation des offres de postes, de la planification des vacances, de la gestion des heures suppl\u00e9mentaires, etc.\n  <\/li>\n<li>\n    <strong>R\u00e9unions facilit\u00e9es :<\/strong> organisez facilement des formations et des s\u00e9ances de coaching. Augmentez l&rsquo;engagement des agents sans sacrifier la qualit\u00e9 du service.\n  <\/li>\n<\/ul>\n<div class=\"btn_grp\">\n<a class=\"btn-primary\" href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-du-personnel\/actualisation-de-lauto-programmation\/\">En savoir plus<\/a><br \/>\n<a class=\"btn-primary\" href=\"\/book-demo\/\">R\u00e9servez une d\u00e9monstration<\/a>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-2\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Bot-Analytics-Monitor-Metrics.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Bot-Analytics-Monitor-Metrics.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Bot-Analytics-Monitor-Metrics.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tOutils flexibles d&#039;auto-planification\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<h2>La fonctionnalit\u00e9 centr\u00e9e sur l&rsquo;agent permet d&rsquo;\u00e9quilibrer les demandes des employ\u00e9s et des clients<\/h2>\n<p>Donnez \u00e0 vos employ\u00e9s la possibilit\u00e9 de s&rsquo;exprimer sur leur planning gr\u00e2ce \u00e0 des outils de libre-service pratiques con\u00e7us pour les centres de contact modernes.<\/p>\n<ul>\n<li>\n    <strong>Plus de flexibilit\u00e9, plus de contr\u00f4le :<\/strong> Donnez aux agents la libert\u00e9 d&rsquo;\u00e9tablir des horaires, d&rsquo;\u00e9changer des \u00e9quipes, et plus encore, via un portail bas\u00e9 sur un navigateur ou une application mobile.\n  <\/li>\n<li>\n    <strong>Changements d&rsquo;horaires simplifi\u00e9s :<\/strong> Donnez aux employ\u00e9s les moyens de planifier leurs absences, de saisir leurs heures suppl\u00e9mentaires et de g\u00e9rer leurs pauses avec une intervention minimale, voire inexistante, de leur sup\u00e9rieur hi\u00e9rarchique, sans que cela n&rsquo;ait d&rsquo;incidence sur les niveaux de service.\n  <\/li>\n<li>\n    <strong>Un libre-service plus facile pour les employ\u00e9s :<\/strong> D\u00e9ployez Grant, un chatbot WFM intelligent con\u00e7u pour faciliter de meilleures exp\u00e9riences Grant informe automatiquement les employ\u00e9s des possibilit\u00e9s de cong\u00e9s et d&rsquo;heures suppl\u00e9mentaires, offre des suggestions personnalis\u00e9es, et plus encore.\n  <\/li>\n<\/ul>\n<div class=\"btn_grp\">\n<a class=\"btn-primary\" href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-du-personnel\/actualisation-de-lauto-programmation\/\">En savoir plus<\/a><br \/>\n<a class=\"btn-primary\" href=\"\/book-demo\/\">R\u00e9servez une d\u00e9monstration<\/a>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-3\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Customized-Analytics-Dashboard.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Customized-Analytics-Dashboard.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Customized-Analytics-Dashboard.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tAnalyse des interactions pilot\u00e9e par l&#039;IA\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<h2>Soutenez l&rsquo;ensemble de votre centre de contact gr\u00e2ce \u00e0 des donn\u00e9es exploitables<\/h2>\n<p>Donnez \u00e0 votre personnel l&rsquo;intelligence et les informations dont il a besoin pour \u00e9tablir des liens plus profonds.  <\/p>\n<ul>\n<li>\n    <strong>R\u00e9v\u00e9ler les meilleures pratiques : <\/strong> Les analyses avanc\u00e9es de la parole, du texte et du texte s&rsquo;ajoutent \u00e0 l&rsquo;analyse des sentiments pour fournir une image compl\u00e8te de chaque conversation. Soyez granulaire, analysez ce qui fonctionne et motivez vos employ\u00e9s pour qu&rsquo;ils atteignent de nouveaux sommets.\n  <\/li>\n<li>\n    <strong>D\u00e9tectez les probl\u00e8mes d\u00e8s qu&rsquo;ils surviennent : <\/strong> Identifiez rapidement les probl\u00e8mes courants, y compris les lacunes techniques et les goulets d&rsquo;\u00e9tranglement. \u00c9liminez les maux de t\u00eate qui engendrent des frustrations et augmentez la satisfaction des employ\u00e9s.\n  <\/li>\n<li>\n    <strong>Donnez aux utilisateurs non techniques les moyens d&rsquo;agir gr\u00e2ce \u00e0 l&rsquo;IA :<\/strong> Facilitez la visualisation, l&rsquo;analyse et le partage des indicateurs les plus importants pour les employ\u00e9s. Donnez aux employ\u00e9s un acc\u00e8s instantan\u00e9 aux donn\u00e9es essentielles qui facilitent leur travail.\n  <\/li>\n<li>\n    <strong>Alimentez un marketing et des ventes plus intelligents : <\/strong> Utilisez l&rsquo;outil Trending Topics, aliment\u00e9 par l&rsquo;IA, pour \u00e9valuer et organiser automatiquement toutes les interactions avec les clients en une liste g\u00e9rable de sujets prioritaires. Exploitez la v\u00e9ritable voix de votre client et engagez vos \u00e9quipes \u00e0 d\u00e9ployer des strat\u00e9gies bas\u00e9es sur les donn\u00e9es qui fonctionnent.<\/p>\n<\/li>\n<\/ul>\n<div class=\"btn_grp\">\n<a class=\"btn-primary\" href=\"https:\/\/www.calabrio.com\/fr\/produits\/analyse-des-interactions\/\">En savoir plus<\/a><br \/>\n<a class=\"btn-primary\" href=\"\/book-demo\/\">R\u00e9servez une d\u00e9monstration<\/a>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_f4c4b4a079fee6257430153b681c2bfc\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/div>\n<\/div><\/div>\n\n<section\n\tclass=\"container overflow-hidden md:flex md:flex-col md:gap-c\/xxl lg:block pt-l\/l md:pt-0 lg:py-l\/m\"\n\tdata-theme-block-id=\"block_b1a64391c21a18025587380fd1a58ec2\"\n\tdata-aos=\"fade-up\"\n  data-module=\"stats-with-customer-reviews\"\n>\n\t<div\n\t\tclass=\"stats-wrapper flex flex-col-reverse md:flex-col lg:grid lg:grid-cols-2\"\n\t\tid=\"\"\n\t>\n\t\t<div class=\"my-auto py-0 lg:py-c\/l pr-0 md:px-l\/xxl lg:pr-l\/xxl lg:pl-0\">\n\t\t\t<div class=\"flex flex-col gap-0 md:gap-gutter\">\n\t\t\t\t<div class=\"flex flex-col justify-center items-start gap-c\/l py-c\/xl md:pr-0 text-start\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"[&#038;&#038;]:heading-medium [&#038;&#038;]:md:heading-small break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\tVous \u00eates pr\u00eat \u00e0 commencer ?\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"md:pb-c\/l wysiwyg\" style=\"color: #344679;\"><p><a class=\"btn-primary\" href=\"\/book-demo\/\">R\u00e9servez une d\u00e9monstration<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"js-stat-grid block overflow-hidden block w-[calc(100vw)] md:w-full -ml-page-margin md:-ml-0\">\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-full [&amp;_.swiper-wrapper]:md:grid [&amp;_.swiper-slide]:md:flex [&amp;_.swiper-button-next]:right-c\/xl swiper--navigation-rounded swiper--md-hide-navigation swiper--margin-left w-full !overflow-visible\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.456,\"spaceBetween\":8,\"breakpoints\":{\"744\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:grid md:grid-cols-2 gap-c\/s\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"25%+\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          25%+\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tR\u00e9duction de l&rsquo;attrition\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"30%+\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          30%+\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tAugmentation de la productivit\u00e9 du centre de contact  \t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"40%+\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          40%+\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tDiminution des efforts des agents et des clients\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"91%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          91%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tSatisfaction des clients\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block w-[calc(100vw)] -ml-page-margin md:ml-0 lg:w-full overflow-hidden pl-c\/l md:pl-0 md:pt-c\/m md:py-c\/l\">\n\t\t<div class=\"lg:px-[24px]\">\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_b1a64391c21a18025587380fd1a58ec2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_9226fa231ceea91f1fd2f69b63b5ca3f\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"en-t\u00eate-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tD\u00e9couvrez nos solutions en action\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>D\u00e9couvrez comment les solutions Calabrio ont aid\u00e9 les grandes marques \u00e0 engager les agents, \u00e0 r\u00e9duire l&rsquo;attrition et \u00e0 obtenir des r\u00e9sultats incroyables.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9226fa231ceea91f1fd2f69b63b5ca3f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_9226fa231ceea91f1fd2f69b63b5ca3f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"py-l\/xxl relative overflow-hidden \"\n\t\tstyle=\"background-color: #d2f3fa\"\n\t\tdata-theme-block-id=\"block_e4d6688c5c7e1f26e2bed6d51d7ae130\"\n\t\tdata-module=\"case-study-testimonials\"\n\t\tdata-aos=\"fade-in\"\n\t>\n\t\t<div class=\"container relative\">\n\t\t\t<div class=\"w-full max-w-[1200px] mx-auto xxl:max-w-[1356px] shadow-lg-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--slide-visible w-full !static bg-white\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":24,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"effect\":\"slide\",\"watchSlidesProgress\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1024x684.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-768x513.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1536x1025.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Faute de solutions efficaces de WFM et de QM, GE Appliances s&rsquo;est tourn\u00e9 vers Calabrio ONE et Amazon.<br \/>\nConnectez-vous pour obtenir des gains incroyables en termes d&rsquo;efficacit\u00e9 et d&rsquo;adh\u00e9sion, tout en r\u00e9duisant le taux d&rsquo;attrition de 25 %.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg 1854w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1024x1024.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1536x1536.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tAppareils GE\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/ge-appliances-modernise-son-centre-de-contact-avec-calabrio-wfm-et-amazon-connect-2\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-scaled.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-scaled.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-scaled.jpg 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-1536x1025.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-2048x1367.jpg 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-MveHjTOeegg-unsplash-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">L&rsquo;\u00e9tablissement de calendriers conciliant la demande des clients et les besoins des travailleurs dans 80 pays a mis \u00e0 rude \u00e9preuve les ressources du plus grand service de location de voitures en ligne au monde. Apr\u00e8s avoir adopt\u00e9 le syst\u00e8me WFM de Calabrio, tout a chang\u00e9. <\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/images-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/images-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/images-1.png 426w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/images-1-300x83.png 300w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tVoitures de location\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/rentalcars-com-adopte-wfm-pour-repondre-aux-besoins-dun-centre-de-contact-mondial-et-saisonnier\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-300x190.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-1024x647.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-768x486.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-1536x971.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-2048x1295.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-full wp-image-23913\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" alt=\"\"><\/p>\n<p>\u00a0<\/p>\n<h5>&#8211; <strong>Augmentation de 7 %<\/strong> de l&rsquo;efficacit\u00e9 de la programmation<\/h5>\n<p>\u00a0<\/p>\n<h5>&#8211; <strong>Augmentation de l&rsquo;engagement des employ\u00e9s <\/strong>dans 23 centres de contact<\/h5>\n<p>\u00a0<\/p>\n<h5>&#8211; <b>R\u00e9duction de l&rsquo;attrition des agents<\/b><\/h5>\n<p>\u00a0<\/p>\n<h6><em>\u00ab\u00a0Aujourd&rsquo;hui, les salari\u00e9s veulent avoir leur mot \u00e0 dire sur leur emploi du temps et exigent de la flexibilit\u00e9. Sans solution \u00e0 ce probl\u00e8me, le taux d&rsquo;attrition restera \u00e9lev\u00e9\u00a0\u00bb.<\/em><\/h6>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tGregory King\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-text-secondary-aa text-p\/s\">\n\t\t\t\t\t\t\t\t\t\t\tResponsable des op\u00e9rations commerciales WFM\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/etude-de-cas-dish\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_e4d6688c5c7e1f26e2bed6d51d7ae130\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div><\/div>\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_d8024a62f0c15017906ea241a5cec184\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tD\u00e9couvrez par vous-m\u00eame les meilleurs outils WEM au monde\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<div id=\"InteractiveDemo\" data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" class=\"wpb_row vc_row vc_row-fluid jupiter-donut- mk-fullwidth-true attched-false pt_80 tools_head pb_60 vc_custom_1732701814800 js-master-row mk-in-viewport\">\n<div class=\"mk-grid\">\n<div class=\"vc_col-sm-12 wpb_column column_container jupiter-donut- _ jupiter-donut-height-full\">\n<p>D\u00e9couvrez les puissantes fonctionnalit\u00e9s de Calabrio qui simplifient la planification, la dotation en personnel et la gestion des performances.<\/p>\n<div class=\"clearboth\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<div data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" class=\"wpb_row vc_row vc_row-fluid jupiter-donut- mk-fullwidth-true attched-false intrective_demo vc_custom_1733310727094 js-master-row mk-in-viewport\">\n<div class=\"mk-grid\">\n<div class=\"vc_col-sm-12 wpb_column column_container jupiter-donut- _ jupiter-donut-height-full\">\n<div class=\"wpb_raw_code wpb_raw_html wpb_content_element vc_custom_1734366492773\">\n<div class=\"wpb_wrapper\">\n<div>\n<div class=\"sl-embed\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_d8024a62f0c15017906ea241a5cec184\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d8024a62f0c15017906ea241a5cec184\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"product-demo relative overflow-hidden\"\n\t\tdata-theme-block-id=\"block_b30f6bbf2c64dcf3ce406fd4b72ea205\"\n\t\tdata-module=\"product-demo\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container max-md:!px-c\/xl\">\n\t\t\t<div class=\"relative z-10 flex flex-col\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col justify-center gap-c\/xl xl:gap-0 py-c\/xl border-t-0.5 border-solid border-stroke-tertiary md:flex-row lg:justify-between xl:px-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center gap-c\/s w-full lg:flex-1 lg:flex-row lg:gap-c\/m\">\n\t\t\t\t\t\t\t\t<p class=\"body-small text-text-tertiary-aa whitespace-nowrap lg:whitespace-normal xl:whitespace-nowrap min-w-20\">Type de d\u00e9monstration<\/p>\n\t\t\t\t\t\t\t\t<div class=\"relative flex flex-col rounded-xs border-0.5 border-solid border-stroke-tertiary w-full lg:flex-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\tdata-tab=\"video_demo\"\n\t\t\t\t\t\t\t\t\t\t\tclass=\"js-btn-tab js-toggle-tab flex items-center justify-center w-full h-12 px-c\/m subhead-xs text-text-secondary-aa transition-[background] lg:min-w-[180px] xl:min-w-[200px] [&#038;.is-active]:text-text-highlight-aaa [&#038;.is-active]:bg-background-secondary xl:hover:bg-background-secondary\n\t\t\t\t\t\t\t\t\t\t\t is-active\"\n\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\tD\u00e9monstration vid\u00e9o\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\tdata-tab=\"interactive_demo\"\n\t\t\t\t\t\t\t\t\t\t\tclass=\"js-btn-tab js-toggle-tab flex items-center justify-center w-full h-12 px-c\/m subhead-xs text-text-secondary-aa transition-[background] lg:min-w-[180px] xl:min-w-[200px] [&#038;.is-active]:text-text-highlight-aaa [&#038;.is-active]:bg-background-secondary xl:hover:bg-background-secondary\n\t\t\t\t\t\t\t\t\t\t\t max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&#038;]:opacity-100 max-lg:[.is-active-dropdown_&#038;]:h-12\"\n\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\tD\u00e9monstration interactive\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"absolute top-c\/s mt-c\/xs right-c\/s z-10 [&#038;_svg]:w-6 [&#038;_svg]:h-6 block pointer-events-none transition-transform duration-300 [.is-active-dropdown_&#038;]:rotate-180 lg:hidden\n\t\t\t\t\t\t\t\t\t\" aria-label=\"Dropdown\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t<div class=\"dropdown flex flex-col items-center gap-c\/s w-full lg:flex-1 lg:flex-row lg:gap-c\/m lg:items-start lg:justify-end\" data-module=\"dropdown\">\n\t\t\t\t\t<p class=\"body-small text-text-tertiary-aa lg:pt-c\/m\">Fonctionnalit\u00e9<\/p>\n\t\t\t\t<div class=\"relative z-50 w-full lg:max-w-[288px] js-dropdown\">\n\t\t\t<button class=\"lint-ignore js-btn-dropdown relative flex items-center justify-center gap-c\/m py-c\/m pl-4 xl:px-l\/m w-full body-small border-0.5 border-solid border-stroke-tertiary rounded-s [.is-open-dropdown_&#038;]:rounded-b-none justify-start bg-white lg:pr-8 xl:!pl-4 xl:!pr-8\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"w-full break-words text-center lg:text-left h-auto lg:pr-0 !text-left\">\n\t\t\t\t\t<span class=\"js-dropdown-value inline w-max leading-none h-full md:pl-0 md:w-full\">Analyse<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"absolute right-2 transition-transform duration-300 [.is-open-dropdown_&#038;]:rotate-180\">\n\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t<ul class=\"absolute top-full left-0 right-0 z-10 flex flex-col bg-white border-0.5 border-solid border-stroke-tertiary border-t-0 rounded-b-s opacity-0 invisible transition-opacity [.is-open-dropdown_&#038;]:opacity-100 [.is-open-dropdown_&#038;]:visible\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer 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