{"id":23211,"date":"2025-02-10T21:17:28","date_gmt":"2025-02-10T21:17:28","guid":{"rendered":"https:\/\/www.calabrio.com\/ventana-research-agent-management-value-index\/"},"modified":"2026-02-24T10:21:59","modified_gmt":"2026-02-24T10:21:59","slug":"ventana-research-agent-management-value-index","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/ventana-research-agent-management-value-index\/","title":{"rendered":"Ventana Research Agent Management Value Index"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_1ed04e33f4bf24cd46d16b6996c63bc5\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Rapport d&#039;analyste<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tVentana Research Buyers Guide 2023 : Gestion des agents\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>\u00c9valuation des produits et de l&rsquo;exp\u00e9rience client des fournisseurs<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<!-- <iframe id=\"hero_form\" src=\"https:\/\/info.calabrio.com\/l\/134381\/2021-06-03\/63b3wq\" width=\"100%\" height=\"600px\" frameborder=\"0\"><\/iframe> -->\n\n\n<iframe src=\"https:\/\/marketing.calabrio.com\/l\/1043281\/2025-04-09\/5b78vx\" width=\"100%\" height=\"700\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_1ed04e33f4bf24cd46d16b6996c63bc5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_570734270340fca7317beae612c043b5\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>\u00ab\u00a0Les processus optimis\u00e9s des centres de contact mettent en sc\u00e8ne des agents qui sont habilit\u00e9s \u00e0 agir au nom du client et qui sont soutenus par une technologie qui compl\u00e8te, guide et \u00e9tend la capacit\u00e9 de production de la main-d&rsquo;\u0153uvre.<\/p>\n<p>&nbsp;<\/p>\n<p>Le Ventana Research Agent Management Buyers Guide : 2023 Agent Management \u00e9value et classe les fournisseurs qui proposent des produits r\u00e9pondant aux \u00e9l\u00e9ments cl\u00e9s de la gestion des agents. Calabrio se situe dans la cat\u00e9gorie sup\u00e9rieure des fournisseurs exemplaires et est un leader de l&rsquo;indice de valeur pour 6 des 7 domaines.<\/p>\n<p>&nbsp;<\/p>\n<p>Le rapport est structur\u00e9 de mani\u00e8re \u00e0 reproduire le processus RFI\/RFP en incorporant tous les crit\u00e8res n\u00e9cessaires \u00e0 l&rsquo;\u00e9valuation, la s\u00e9lection, l&rsquo;utilisation et la maintenance des technologies, ainsi qu&rsquo;au maintien des relations avec les fournisseurs.<\/p>\n<p>&nbsp;<\/p>\n<p>Lisez le rapport pour voir comment Calabrio se situe par rapport aux autres :<\/p>\n<ul>\n<li>Capacit\u00e9<\/li>\n<li>Facilit\u00e9 d&rsquo;utilisation<\/li>\n<li>G\u00e9rabilit\u00e9<\/li>\n<li>Fiabilit\u00e9<\/li>\n<li>Adaptabilit\u00e9<\/li>\n<li>Validation du fournisseur<\/li>\n<\/ul>\n<p>Quels sont les domaines critiques pour votre entreprise \u00e0 l&rsquo;heure actuelle ? 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