{"id":23220,"date":"2025-02-10T21:48:15","date_gmt":"2025-02-10T21:48:15","guid":{"rendered":"https:\/\/www.calabrio.com\/boite-a-outils-pour-la-realisation-de-la-valeur\/"},"modified":"2025-07-14T05:37:43","modified_gmt":"2025-07-14T05:37:43","slug":"boite-a-outils-pour-la-realisation-de-la-valeur","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/boite-a-outils-pour-la-realisation-de-la-valeur\/","title":{"rendered":"Bo\u00eete \u00e0 outils pour la r\u00e9alisation de la valeur"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_e157d1cf0f1e5c80eb19579ef9a8a13a\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h1 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Bo\u00eete \u00e0 outils<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tBo\u00eete \u00e0 outils pour la r\u00e9alisation de la valeur\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Des ressources essentielles pour vous aider \u00e0 obtenir plus &#8211; et \u00e0 regretter moins &#8211; avec les bonnes technologies de centre de contact.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\n\t\t\t<div\n\t\t\tclass=\"w-full lg:w-1\/2 flex items-center hero-with-form__right\"\n\t\t\tstyle=\"\"\n\t\t>\n\t\t\t<iframe id=\"hero_form\" src=\"https:\/\/info.calabrio.com\/l\/134381\/2018-08-02\/42gdw4\" width=\"100%\" height=\"600px\" frameborder=\"0\"><\/iframe>\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_e157d1cf0f1e5c80eb19579ef9a8a13a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tclass=\"container text-image-with-cards flex flex-col gap-l\/xxl md:gap-0\"\n\tid=\"\"\n\tdata-theme-block-id=\"block_60b267add3718ed61f4d94f95b4616e3\"\n\tdata-aos=\"fade-up\"\n>\n\t<div style=\"background-color: #FFFFFF\" class=\"z-[1] flex flex-col-reverse gap-l\/m md:flex-row md:gap-0 py-c\/xxl\">\n\t\t\t\t\t<div class=\"flex items-center md:pt-l\/m md:pr-l\/m md:pb-l\/m w-full md:w-[51%]\">\n\t\t\t\t<div class=\"flex flex-col md:pb-l\/xs gap-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"text-image-with-cards__description wysiwyg overflow-ellipsis md:line-clamp-none\"><p>Les centres de contact doivent acc\u00e9l\u00e9rer la transformation technologique pour permettre aux clients (et aux employ\u00e9s) de vivre une exp\u00e9rience de nouvelle g\u00e9n\u00e9ration, pour am\u00e9liorer l&rsquo;efficacit\u00e9 op\u00e9rationnelle et pour fournir au reste de l&rsquo;entreprise les informations vitales sur les clients dont elle a besoin.<\/p>\n<p>Mais aujourd&rsquo;hui, plus que jamais, vous devez vous assurer que vos investissements technologiques sont intelligents et prot\u00e9g\u00e9s. Vous avez besoin d&rsquo;une technologie qui fasse ce que vous attendez d&rsquo;elle, qui se d\u00e9ploie en perturbant le moins possible les activit\u00e9s quotidiennes et qui offre un retour sur investissement r\u00e9el dans des d\u00e9lais r\u00e9alistes.<\/p>\n<p>Cette bo\u00eete \u00e0 outils de r\u00e9alisation de valeur vous donne un acc\u00e8s instantan\u00e9 \u00e0 des ressources utiles pour faciliter l&rsquo;\u00e9valuation et l&rsquo;achat :<\/p>\n<ol type=\"1\">\n<li>1. Infographie sur l&rsquo;impact des ICP<\/li>\n<li>2. Guide de l&rsquo;analyste et de l&rsquo;examen par les pairs<\/li>\n<li>3. Calculateurs de retour sur investissement<\/li>\n<li>4. Liste de contr\u00f4le pour l&rsquo;appel de r\u00e9f\u00e9rence client<\/li>\n<li>5. Construisez votre dossier commercial : Un guide pratique<\/li>\n<li>6. \u00ab\u00a0Vous \u00eates en ligne ! Que se passe-t-il ensuite ?<\/li>\n<\/ol>\n<p>T\u00e9l\u00e9chargez la bo\u00eete \u00e0 outils d\u00e8s aujourd&rsquo;hui et obtenez des ressources essentielles qui vous aideront \u00e0 obtenir plus et \u00e0 regretter moins.<\/p>\n<p><a class=\"btn-primary\" href=\"#hero_form\">T\u00e9l\u00e9chargez la bo\u00eete \u00e0 outils<\/a><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"relative w-full md:w-[49%] aspect-square\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tz-[2] w-full h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/3.svg\" alt=\"\" ><\/div>\n\t\t\t\t<div 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