{"id":28748,"date":"2025-04-17T14:38:44","date_gmt":"2025-04-17T14:38:44","guid":{"rendered":"https:\/\/www.calabrio.com\/?page_id=28748"},"modified":"2025-09-02T06:06:16","modified_gmt":"2025-09-02T06:06:16","slug":"etat-du-centre-de-contact-25-neerlandais-webinaire","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/etat-du-centre-de-contact-25-neerlandais-webinaire\/","title":{"rendered":"\u00c9tat des centres de contact 2025 &#8211; Webinaire"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_fbeed22e58fbf8d52885405dc9d84307\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/logo-transparent.svg\" alt=\"Header Logo Image\" class=\"sc_head_logo lint-ignore\"  style=\"object-fit: contain; margin: 0 auto; max-width: 220px;\"  >\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\t\t\t\t\t<h1>\n\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa dark-mode\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">Webinaire<\/span>\n<\/p>\n\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h2\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\u00c9tat des centres de contact 2025 &#8211; Tendances cl\u00e9s et perspectives\t\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_fbeed22e58fbf8d52885405dc9d84307\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group py80\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Des informations exclusives tir\u00e9es du rapport sur l&rsquo;\u00e9tat des centres de contact en 2025<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>D\u00e9couvrez la derni\u00e8re vue d&rsquo;ensemble des tendances les plus importantes dans l&rsquo;industrie des centres de contact et les conclusions de notre tr\u00e8s attendu rapport 2025 State of the Contact Center.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>L&rsquo;\u00e9tat des centres de contact de Calabrio est de retour avec les derni\u00e8res informations de notre rapport annuel tr\u00e8s attendu. Rejoignez Peter Van Ditmarsch de Calabrio et Mark Elscot de Vlirdens pour d\u00e9couvrir les conclusions et les strat\u00e9gies qui vous aideront \u00e0 garder une longueur d&rsquo;avance.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Depuis pr\u00e8s d&rsquo;une demi-d\u00e9cennie, nous interrogeons les d\u00e9cideurs des centres de contact pour d\u00e9couvrir les tendances qui fa\u00e7onnent le secteur. Le rapport de cette ann\u00e9e se penche sur les points suivants<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<ul class=\"wp-block-list\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>L&rsquo;impact r\u00e9el de l&rsquo;IA &#8211; Au-del\u00e0 du battage m\u00e9diatique<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>L&rsquo;\u00e9volution du r\u00f4le de l&rsquo;agent dans le centre de contact d&rsquo;aujourd&rsquo;hui<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>Quels sont les indicateurs de performance cl\u00e9s qui comptent vraiment (et ceux qui ne comptent pas) ?<\/li>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<li>L&rsquo;avenir de l&rsquo;engagement des clients<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>R\u00e9servez votre place pour rester \u00e0 la pointe de l&rsquo;actualit\u00e9 gr\u00e2ce aux derni\u00e8res informations sur le secteur.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column right_col is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\"><strong>Inscrivez-vous et r\u00e9servez votre place<\/strong><\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group grid_container_wrap is-layout-grid wp-container-core-group-is-layout-0d2894fd wp-block-group-is-layout-grid\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>15 mai<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>10h00<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-buttons btn is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_Okn0-aH-RTym26EDX88OJg#\/registration\">S&rsquo;inscrire<\/a><\/div>\n<\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\"><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>body {\n    overflow-x: hidden;\n  }\n  .pt80 {\n    padding-top: 80px;\n  }\n  body .wysiwyg li {\n    font-size: 20px;\n    margin: 0 0 10px 20px;\n    text-indent: unset;\n  }\n\n  .left_col li {\n    padding: 20px;\n    box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n  }\n\n  .py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n  }\n  p {\n    margin-bottom: 15px;\n    font-size: 20px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n    padding: 12px;\n    box-shadow: 0 0 4px 0 hsl(0deg 0% 0% \/ 25%);\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 20px;\n    font-size: 28px;\n  }\n  .text_img_sec p {\n    margin-bottom: 15px;\n    font-size: 15px;\n  }\n  .sub_headtext {\n    font-weight: 500 !important;\n    margin-top: 16px;\n  }\n  .icon_bx_sec h3.card-icon__title {\n    font-size: 24px;\n    min-height: 66px;\n  }\n  .icon_bx_sec .icon-wrapper {\n    padding-bottom: 0;\n  }\n  .bottom_text_sec figure img {\n    aspect-ratio: unset;\n    margin: 0 auto;\n  }\n\n  .vid_sec h2 {\n    margin-bottom: 20px;\n  }\n\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n  }\n  .grid_container_wrap .is-layout-grid > .container > .wp-block-group {\n    height: 100%;\n  }\n  .grid_container_wrap\n    .is-layout-grid\n    > .container\n    > .wp-block-group\n    .wp-block-group__inner-container {\n    display: flex;\n    flex-direction: column;\n    height: 100%;\n  }\n  .container:has(> .btn) {\n    margin-top: auto !important;\n  }\n  .icon_bx_sec .icon-card-grid .js-wrap {\n    max-width: 100%;\n    height: 100%;\n    max-height: 70px;\n    width: 70px;\n  }\n  .vid_sec p,\n  .vid_sec li {\n    font-size: 15px;\n  }\n  .container:has(> .webniar_sec) {\n    background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/03\/hh_preformancemanagament-dark-_0921-opt.jpg)\n      no-repeat center \/ cover;\n  }\n  .container:has(> .webniar_sec) * {\n    color: #fff !important;\n  }\n  .container:has(> .webniar_sec) svg path {\n    fill: #000 !important;\n  }\n  .container:has(> .quotes) {\n    background: #00a79d;\n  }\n  .container:has(> .quotes) * {\n    border: 0;\n  }\n  .container:has(> .quotes) blockquote {\n    background: unset;\n  }\n  .container:has(> .future_sec) {\n    background: #f3f3f3;\n  }\n  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#f1f5f9;\n  }\n  .container:has(> .red_banner) p.btn-primary {\n    margin: 60px 0 0 0;\n  }\n  .icon_bx_sec.webninar .icon-wrapper {\n    gap: 14px;\n    grid-template-columns: repeat(1, minmax(0, 1fr));\n    padding: 0;\n  }\n  p.btn-primary:hover a {\n    color: var(--Text-Action);\n  }\n  .cta_banner section > div:nth-child(2),\n  .cta_banner section > div:nth-child(1) {\n    display: none;\n  }\n  p.btn-primary a {\n    text-decoration: none !important;\n  }\n  .secondary-hero-card > .container {\n    padding-top: 0;\n    margin: 50px 0;\n  }\n  .cta_banner .line-clamp-3 {\n    -webkit-line-clamp: none;\n  }\n  .wp-block-group.left_col.col_2 > .wp-block-group__inner-container {\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n  }\n  .container:has(> .profile_info) {\n    width: 35%;\n  }\n  .container:has(> .content_box) {\n    width: 55%;\n  }\n  .title_head {\n    padding-left: 32px;\n  }\n  .wp-block-group.left_col.col_2 {\n    margin: 0 0 0 0;\n  }\n  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!important;\n    --tw-text-opacity: 1;\n    color: rgb(0 0 0 \/ var(--tw-text-opacity)) !important;\n    --tw-shadow: 0px 0px 20px -4px rgba(35, 86, 231, 0.4);\n    --tw-shadow-colored: 0px 0px 20px -4px var(--tw-shadow-color);\n    box-shadow: var(--tw-ring-offset-shadow, 0 0 #0000),\n      var(--tw-ring-shadow, 0 0 #0000), var(--tw-shadow);\n  }\n  .container:has(> p.count) {\n    position: absolute;\n    top: -12px;\n    width: max-content;\n    left: 85%;\n  }\n  .grid_container_wrap > .is-layout-grid {\n    gap: 28px 20px;\n  }\n\n  .left_col .wp-block-media-text figure img {\n    width: 24px;\n    height: 100%;\n  }\n  wistia-player {\n    max-width: 770px;\n    margin: 0 auto;\n  }\n  .speaker_wrapper {\n    padding: 26px 14px;\n    box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n    background: #f3f3f3;\n  }\nfigure.speaker_image {\n    margin-bottom: 0;\n}\n  .speaker {\n    background: #fff;\n    padding: 16px;\n    box-shadow: 0 0 4px rgb(0 0 0 \/ 25%);\n  }\n\n  .speaker > div 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