{"id":29996,"date":"2025-04-29T06:10:49","date_gmt":"2025-04-29T06:10:49","guid":{"rendered":"https:\/\/www.calabrio.com\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/"},"modified":"2025-04-29T06:12:44","modified_gmt":"2025-04-29T06:12:44","slug":"resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/","title":{"rendered":"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l&rsquo;analyse de l&rsquo;IA"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080F21\"\n\t\tdata-theme-block-id=\"block_9aaa69d0d6a530610370bbe70f93cdda\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h1\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tR\u00e9soudre les vrais d\u00e9fis commerciaux gr\u00e2ce \u00e0 l&rsquo;analyse des centres de contact aliment\u00e9e par l&rsquo;IA\t\t\t\t<\/h1 >\n\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/m gap-c\/m sm:flex-row sm:justify-center\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\" title=\"Register Live Session\" aria-label=\"Register Live Session\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Register Live Session<\/span>\n\t<\/a>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary w-fit text-white mx-auto md:mx-0\"\n\t\t href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\" title=\"Register Semi-Live Session\" aria-label=\"Register Semi-Live Session\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Register Semi-Live Session<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_9aaa69d0d6a530610370bbe70f93cdda\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-columns py80 webninar icon_bx_sec is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column left_slide is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Les centres de contact sont au c\u0153ur de l&rsquo;exp\u00e9rience client, mais leur gestion efficace s&rsquo;accompagne de d\u00e9fis consid\u00e9rables, qu&rsquo;il s&rsquo;agisse d&rsquo;assurer la qualit\u00e9 du service, d&rsquo;optimiser les performances des agents ou de d\u00e9couvrir des informations sur les clients. La cl\u00e9 pour surmonter ces obstacles ?  <strong>Analyse aliment\u00e9e par l&rsquo;IA.<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Rejoignez-nous pour ce webinaire tr\u00e8s instructif intitul\u00e9 <strong>\u00a0\u00bb Solving Real Business Challenges with AI-Powered Contact Center Analytics \u00ab\u00a0,<\/strong> au cours duquel nous explorerons la mani\u00e8re dont les connaissances bas\u00e9es sur l&rsquo;IA peuvent aider les organisations \u00e0 relever des d\u00e9fis commerciaux concrets et \u00e0 r\u00e9aliser des am\u00e9liorations significatives.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Ce que vous apprendrez :<\/h4>\n<\/div>\n\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_87b414e2eef1d958fa2f642ced29190e\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/1.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tD\u00e9couvrez des informations exploitables\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>D\u00e9couvrez comment l&rsquo;IA analyse les interactions avec les clients pour identifier les tendances, les sentiments et les opportunit\u00e9s d&rsquo;am\u00e9lioration.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/2.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tAm\u00e9liorer la qualit\u00e9 du service\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>D\u00e9couvrez comment l&rsquo;IA automatise le contr\u00f4le de la qualit\u00e9 pour garantir des \u00e9valuations impartiales, bas\u00e9es sur des donn\u00e9es et des exp\u00e9riences client coh\u00e9rentes.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/3.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/3.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/3.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tOptimiser les performances des agents\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>D\u00e9couvrez comment les recommandations bas\u00e9es sur l&rsquo;IA peuvent am\u00e9liorer l&rsquo;efficacit\u00e9 des agents, r\u00e9duire l&rsquo;\u00e9puisement professionnel et augmenter la satisfaction au travail.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/4.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/4.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/4.webp\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tRelever les nouveaux d\u00e9fis de mani\u00e8re proactive\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>D\u00e9couvrez comment l&rsquo;IA aide les organisations \u00e0 rep\u00e9rer les probl\u00e8mes potentiels avant qu&rsquo;ils ne s&rsquo;aggravent, permettant ainsi une prise de d\u00e9cision plus rapide et plus intelligente.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_87b414e2eef1d958fa2f642ced29190e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>Que vous soyez un dirigeant de centre de contact, un strat\u00e8ge de l&rsquo;exp\u00e9rience client ou un innovateur technologique, cette session fournira des strat\u00e9gies pratiques pour tirer parti de l&rsquo;analyse aliment\u00e9e par l&rsquo;IA afin d&rsquo;obtenir de <strong>meilleurs r\u00e9sultats commerciaux.<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Vous ne pouvez pas vous joindre \u00e0 nous en direct ?<\/strong> Nous vous proposons une <strong>session en semi-live<\/strong> le.. :<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>22 mai, 15:00 AEST\/ 10:30 IST<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><strong>Ne manquez pas cette occasion &#8211; r\u00e9servez votre place d\u00e8s aujourd&rsquo;hui ! S&rsquo;inscrire<\/strong><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group additional_cards\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col  card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session en direct<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>21 mai 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>9:00 AM CT \/ 3:00 BST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\">S&rsquo;inscrire \u00e0 la session en direct<\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session semi-directe<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>22 mai 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>15:00 AEST\/ 10:30 IST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\">S&rsquo;inscrire \u00e0 la session SEMI-live<\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session en direct<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>21 mai 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>9:00 AM CT \/ 3:00 BST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\">S&rsquo;inscrire \u00e0 la session en direct<\/a><\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Session semi-directe<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-13.png\" alt=\"\" class=\"wp-image-17628 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>22 mai 2025<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"48\" height=\"48\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/mask-group-14.png\" alt=\"\" class=\"wp-image-17631 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p>15:00 AEST\/ 10:30 IST<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-left btn-primary\"><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\">S&rsquo;inscrire \u00e0 la session SEMI-live<\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_jASM1u0lQ-iR67cHKsvTaQ#\/registration\"><\/a><a href=\"https:\/\/calabrio.zoom.us\/webinar\/register\/WN_KxgESDPMTGuRb5siUyzVzQ\"><\/a><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group left_col col_2\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-left main_head\">Biographie de l&rsquo;orateur<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"550\" height=\"550\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Jennifer.Docken-2.webp\" alt=\"\" class=\"wp-image-29125\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Jennifer.Docken-2.webp 550w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Jennifer.Docken-2-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Jennifer.Docken-2-150x150.webp 150w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\">Jennifer Docken<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Responsable marketing produit<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div class=\"wp-block-group profile_info\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"393\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Me-Speaker-Headshot.webp\" alt=\"\" class=\"wp-image-29121\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Me-Speaker-Headshot.webp 480w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Me-Speaker-Headshot-300x246.webp 300w\" sizes=\"auto, (max-width: 480px) 100vw, 480px\" \/><\/figure>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<h4 class=\"wp-block-heading has-text-align-center main_head\">Mary LaFosse<\/h4>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-text-align-center\"><strong>Consultant strat\u00e9gique principal<\/strong><\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<style>.py80 {\n    padding-top: 80px;\n    padding-bottom: 80px;\n    margin: 0;\n}\n  p {\n    margin-bottom: 15px;\n  }\n\n  .pb80 {\n    padding-bottom: 80px;\n  }\n  .mt40 {\n    margin-top: 40px;\n  }\n  .mt60 {\n    margin-top: 60px;\n  }\n  .mb40 {\n    margin-bottom: 40px;\n  }\n  .icon_bx_sec .card-icon {\n    min-height: unset;\n  }\n  .text_img_sec .absolute svg {\n    opacity: 0;\n  }\n  .secondary-hero-card > .container > div {\n    margin-top: 0;\n    margin-bottom: 0;\n  }\n  .text_img_sec .js-wrap img {\n    object-fit: contain;\n  }\n\n  .wysiwyg:has(> .additional_text) {\n    background: #d2f3fa;\n  }\n  .min_77 {\n    min-height: 77px;\n  }\n\n  .text_img_sec h3 {\n    margin-bottom: 20px;\n    font-size: 28px;\n  }\n  .text_img_sec p {\n    margin-bottom: 15px;\n    font-size: 15px;\n  }\n  .sub_headtext {\n    font-weight: 500 !important;\n    margin-top: 16px;\n  }\n  .icon_bx_sec h3.card-icon__title {\n    font-size: 24px;\n    min-height: 66px;\n  }\n  .icon_bx_sec .icon-wrapper {\n    padding-bottom: 0;\n  }\n  .bottom_text_sec figure img {\n    aspect-ratio: unset;\n    margin: 0 auto;\n  }\n\n  .vid_sec h2 {\n    margin-bottom: 20px;\n  }\n\n  .vid_sec {\n    align-items: center !important;\n  }\n  .vid_sec {\n    margin: 0;\n  }\n  .icon_bx_sec .icon-card-grid .js-wrap {\n    max-width: 100%;\n    height: auto;\n    max-height: max-content;\n    width: 80px;\n  }\n  .vid_sec p,\n  .vid_sec li {\n    font-size: 15px;\n  }\n  .container:has(> .webniar_sec) {\n    background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/03\/hh_preformancemanagament-dark-_0921-opt.jpg)\n      no-repeat center \/ cover;\n  }\n  .container:has(> .webniar_sec) * {\n    color: #fff !important;\n  }\n  .container:has(> .webniar_sec) svg path {\n    fill: #000 !important;\n  }\n  .container:has(> .quotes) {\n    background: #00a79d;\n  }\n  .container:has(> .quotes) * {\n    border: 0;\n  }\n  .container:has(> .quotes) blockquote {\n    background: unset;\n  }\n  .container:has(> .future_sec) {\n    background: #f3f3f3;\n  }\n  .performance_sec h2 {\n    font-size: 38px;\n  }\n  .cta_sec > .container:nth-child(1) {\n    width: 70%;\n  }\n  .cta_sec > .container:nth-child(2) {\n    width: 30%;\n  }\n\n  .cta_sec .container:nth-child(1) h2 {\n    text-align: left;\n    margin-bottom: 20px;\n  }\n  .cta_sec {\n    margin: 0;\n    padding-bottom: 0;\n  }\n  .mb60 {\n    margin-bottom: 60px;\n  }\n  .uncover_sec .js-wrap img {\n    aspect-ratio: unset;\n    object-fit: scale-down;\n  }\n  .text_img_sec * {\n    padding-left: 0;\n  }\n  .text_img_sec .btn-tertiary {\n    gap: 20px;\n  }\n  .webninar {\n    justify-content: space-between;\n    align-items: self-start !important;\n}\n.webninar>.container:nth-child(1) {\n    width: 68%;\n}\n.webninar>.container:nth-child(2) {\n    width: 30%;\n}\n.left_col {\n  padding: 20px;\n  box-shadow: 0 0 4px 0 rgb(0 0 0 \/ 25%);\n  margin-bottom: 40px;\n}\n.left_col .wp-block-media-text {\n  display: flex;\n  gap: 10px;\n  margin-bottom: 20px;\n}\n.left_col .wp-block-media-text figure {\n  max-width: 35px;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content {\n  padding: 0;\n}\n.left_col .wp-block-media-text .wp-block-media-text__content p {\n  margin: 0;\n  font-size: 18px;\n}\n.left_col h4 {\n    margin-bottom: 20px;\n    font-size: 22px;\n    margin-top: 10px;\n}\n.container:has(>.red_banner) {\n  padding: 60px 32px;\n  background: url(https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/cta-v2-2.jpg) no-repeat center \/ cover;\n}\n.cta_banner * {\n  text-align: center;\n  justify-content: center;\n  align-items: center;\n}\n.col_2 img {\n  aspect-ratio: unset;\n}\n.profile_info {\n  padding: 17px 10px !important;\n  background: #f1f5f9;\n  margin-bottom: 20px;\n}\n.container:has(>.red_banner)  p.btn-primary {\n  margin: 60px 0 0 0;\n}\n.icon_bx_sec.webninar .icon-wrapper {\n  margin-bottom: 18px;\n}\n\n.cta_banner section>div:nth-child(2), .cta_banner section>div:nth-child(1) {\n  display: none;\n}\n.secondary-hero-card>.container {\n  padding-top: 0;\n  margin: 50px 0;\n}\n.cta_banner .line-clamp-3 {\n  -webkit-line-clamp: none;\n}\np.btn-primary a {\n    text-decoration: none !important;\n}\np.btn-primary {\n    padding-left: 15px;\n    justify-content: center !important;\n    font-size: 13px;\n    padding-right: 15px;\n}\n.additional_cards>div {\n    display: flex;\n    gap: 20px;\n    flex-wrap: wrap;\n    margin-top: 40px;\n}\n.additional_cards>div>.container {\n    width: 48%;\n}\n@media (max-width: 1024px) {\n      .webninar>.container:nth-child(1)  ,\n      .webninar>.container:nth-child(2) {\n        width: 100%;\n    }\n    body .is-layout-flex{\n      flex-wrap: wrap !important;\n    }\n.additional_cards>div {\n    display: none;\n}\n\n\n\n}\n  @media (min-width: 767px) {\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n      gap: 0;\n    }\n    .icon_bx_sec.webninar .icon-wrapper {\n      grid-template-columns: repeat(2, 1fr);\n    }\n  }\n  @media (max-width: 767px) {\n.additional_cards>div>.container {\n    width: 100%;\n}\n    .cta_sec {\n      flex-wrap: wrap !important;\n    }\n    .cta_sec * {\n      min-width: 100%;\n    }\n    .cta_sec p.btn-primary {\n      min-width: unset;\n    }\n    .py80 {\n      padding-top: 50px;\n      padding-bottom: 50px;\n    }\n    .text_img_sec .js-wrap {\n      aspect-ratio: unset;\n    }\n    .text_img_sec .js-wrap img {\n      aspect-ratio: unset;\n      position: unset;\n    }\n    .text_img_sec * {\n      padding-top: 0;\n      padding-bottom: 0;\n    }\n    .performance_sec h2 {\n      font-size: 32px;\n    }\n    .left_col h4 {\n        font-size: 22px;\n    }\n    .left_col .wp-block-media-text .wp-block-media-text__content p {\n        font-size: 16px;\n    }\n  }\n<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>  Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO) pour les centres de contact.<\/p>\n","protected":false},"author":231,"featured_media":29160,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-29996","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l&#039;analyse de l&#039;IA | Calabrio<\/title>\n<meta name=\"description\" content=\"Rejoignez Calabrio pour un webinaire sur l&#039;analyse des centres de contact pilot\u00e9e par l&#039;IA et les strat\u00e9gies pratiques qui peuvent r\u00e9soudre les plus grands d\u00e9fis des entreprises en mati\u00e8re de CX et de service.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l&#039;analyse de l&#039;IA\" \/>\n<meta property=\"og:description\" content=\"Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&#039;optimisation de la main-d&#039;\u0153uvre (WFO) pour les centres de contact.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-29T06:12:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/\",\"name\":\"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l'analyse de l'IA | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg\",\"datePublished\":\"2025-04-29T06:10:49+00:00\",\"dateModified\":\"2025-04-29T06:12:44+00:00\",\"description\":\"Rejoignez Calabrio pour un webinaire sur l'analyse des centres de contact pilot\u00e9e par l'IA et les strat\u00e9gies pratiques qui peuvent r\u00e9soudre les plus grands d\u00e9fis des entreprises en mati\u00e8re de CX et de service.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg\",\"width\":700,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l&#8217;analyse de l&#8217;IA\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l'analyse de l'IA | Calabrio","description":"Rejoignez Calabrio pour un webinaire sur l'analyse des centres de contact pilot\u00e9e par l'IA et les strat\u00e9gies pratiques qui peuvent r\u00e9soudre les plus grands d\u00e9fis des entreprises en mati\u00e8re de CX et de service.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/","og_locale":"fr_FR","og_type":"article","og_title":"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l'analyse de l'IA","og_description":"Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d'optimisation de la main-d'\u0153uvre (WFO) pour les centres de contact.","og_url":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_modified_time":"2025-04-29T06:12:44+00:00","og_image":[{"width":700,"height":500,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@calabrio","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/","url":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/","name":"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l'analyse de l'IA | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg","datePublished":"2025-04-29T06:10:49+00:00","dateModified":"2025-04-29T06:12:44+00:00","description":"Rejoignez Calabrio pour un webinaire sur l'analyse des centres de contact pilot\u00e9e par l'IA et les strat\u00e9gies pratiques qui peuvent r\u00e9soudre les plus grands d\u00e9fis des entreprises en mati\u00e8re de CX et de service.","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6.jpg","width":700,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/resoudre-les-vrais-defis-commerciaux-grace-a-lanalyse-du-centre-de-contact-alimentee-par-lia\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Webinaire sur les centres de contact : R\u00e9soudre les d\u00e9fis gr\u00e2ce \u00e0 l&#8217;analyse de l&#8217;IA"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6-600x400.jpg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Copy-of-Events_FINAL_Template_700-x-500-px-6-600x500.jpg","_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages\/29996","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/231"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=29996"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/pages\/29996\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media\/29160"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=29996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}