{"id":38794,"date":"2025-11-18T11:00:21","date_gmt":"2025-11-18T11:00:21","guid":{"rendered":"https:\/\/www.calabrio.com\/uk-voix-de-lagent-2024\/"},"modified":"2025-11-18T11:01:24","modified_gmt":"2025-11-18T11:01:24","slug":"uk-voix-de-lagent-2024","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/uk-voix-de-lagent-2024\/","title":{"rendered":"Uk Voix de l&rsquo;agent 2024"},"content":{"rendered":"\n\t<section\n\t\tclass=\"secondary-hero-card relative overflow-hidden\"\n\t\tid=\"\"\n\t\tstyle=\"background-color: #080f21\"\n\t\tdata-theme-block-id=\"block_d1499528ef4e251be52c63c452458b98\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"container overflow-hidden pt-l\/m container lg:pt-l\/xxl\">\n\n\t\t\t\t\n\t\t\t\t<div class=\"relative z-10 flex flex-col py-l\/m text-center md:px-c\/xxl lg:px-0 md:py-l\/m md:mb-l\/m gap-c\/l lg:max-w-[960px] mx-auto\">\n\t\t\t\t\t\n\t\t\t\t<div class=\"flex flex-col gap-c\/l dark-mode text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\t\t<h2\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\tclass=\"heading-large\"\n\t\t\t\t\t>\n\t\t\t\t\t\tLa voix de l&rsquo;agent\t\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"wysiwyg\"\n\t\t\t\t\t\tstyle=\"color: #ffffff\"\n\t\t\t\t\t><p>Votre guide complet de l&rsquo;AX<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t<div class=\"w-[calc(100vw)] xl:w-full -ml-page-margin xl:-ml-0 \">\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  lg:w-auto swiper--navigation-rounded swiper--margin-two-sides-gutter swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.46,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.45},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:[grid-template-columns:repeat(auto-fit,minmax(25%,1fr))]\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tdark-mode p-c\/xxl [&amp;_.card-icon\\_\\_description]:text-text-secondary-aa [&amp;_.card-icon\\_\\_title]:text-text-secondary-aa\t swiper-slide w-1\/3 lg:w-full p-c\/xxl pr-0 md:pr-c\/xxl md:border-r md:border-stroke-tertiary last:border-r-0 md:text-center md:[&amp;_.card-icon\\_\\_image]:mx-auto\"\n\t>\n\t\n\t\n\t\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"absolute z-0 inset-0 -top-[36%] left-0\">\n\t\t\t\t<svg width=\"512\" height=\"630\" viewBox=\"0 0 512 630\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<ellipse opacity=\"0.5\" cx=\"-153.5\" cy=\"225.5\" rx=\"665.5\" ry=\"404.5\" fill=\"url(#paint0_radial_1_959)\"\/>\n<defs>\n<radialGradient id=\"paint0_radial_1_959\" cx=\"0\" cy=\"0\" r=\"1\" gradientUnits=\"userSpaceOnUse\" gradientTransform=\"translate(-153.5 225.5) rotate(90) scale(404.5 665.5)\">\n<stop stop-color=\"#355FD4\"\/>\n<stop offset=\"1\" stop-color=\"#355FD4\" stop-opacity=\"0\"\/>\n<\/radialGradient>\n<\/defs>\n<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute bottom-[94%] md:bottom-[33%] lg:bottom-[37%] left-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[218px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2.png 217w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-left-2-198x300.png 198w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"absolute top-[65%] md:top-[53%] lg:top-[100%] transform lg:-translate-y-full right-0\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmax-w-[348px]\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2.png 347w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Image-right-2-270x300.png 270w\" alt=\"secondary-hero-card\" ><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d1499528ef4e251be52c63c452458b98\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 40px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 40px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_23a73a04b11a6a98c591a137b08ba7ed\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tD\u00e9verrouiller la v\u00e9ritable voix de l&#039;agent :\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tAper\u00e7u de l&rsquo;exp\u00e9rience de l&rsquo;agent (AX)\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Ces derni\u00e8res ann\u00e9es, le secteur a fait des progr\u00e8s consid\u00e9rables dans la mani\u00e8re dont nous soutenons et g\u00e9rons nos employ\u00e9s, en particulier les agents, qui jouent un r\u00f4le crucial en premi\u00e8re ligne. Nous avons observ\u00e9 une tendance claire : plus les agents sont heureux, plus ils se sentent motiv\u00e9s et habilit\u00e9s \u00e0 fournir un service exceptionnel \u00e0 vos clients. Et beaucoup d&rsquo;entre eux ont fait de grands progr\u00e8s. Nous avons am\u00e9lior\u00e9 les processus, adopt\u00e9 des mod\u00e8les de travail hybrides et mis en place de meilleurs outils pour soutenir et former les agents et leur donner plus d&rsquo;autonomie en ce qui concerne leur emploi du temps et l&rsquo;\u00e9quilibre entre leur vie professionnelle et leur vie priv\u00e9e.<\/p>\n<p>Mais dans quelle mesure comprenons-nous r\u00e9ellement l&rsquo;\u00e9tat actuel du secteur pour les conseillers de premi\u00e8re ligne ? Plut\u00f4t que de s&rsquo;appuyer sur des hypoth\u00e8ses, Calabrio et Get out of Wrap ont interrog\u00e9 plus de 500 agents de centres de contact de diverses organisations europ\u00e9ennes afin de mieux comprendre la \u00ab\u00a0voix de l&rsquo;agent\u00a0\u00bb et d&rsquo;explorer ce \u00e0 quoi ressemble r\u00e9ellement leur vie professionnelle quotidienne. Et nous voulons la partager avec vous pour qu&rsquo;ensemble, nous puissions faire du travail dans les centres de contact une source de fiert\u00e9 pour tous les agents.<\/p>\n<p>Poursuivez votre lecture pour d\u00e9couvrir tout ce que nous avons appris et ce que vous devez savoir sur l&rsquo;exp\u00e9rience des agents :<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_23a73a04b11a6a98c591a137b08ba7ed\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_23a73a04b11a6a98c591a137b08ba7ed\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_4fa4767236dcf910c77b85c3d02b35a3\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tL&#039;importance de l&#039;AX &#8211; l&#039;impact d&#039;un mauvais AX\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tLa voix de l&#039;agent &#8211; Que ressent-il vraiment ?\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tLes d\u00e9fis les plus courants auxquels sont confront\u00e9s les centres de contact et leurs raisons\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tConseils pour am\u00e9liorer votre AX\t<\/h3>\n\t\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/check.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tComment Calabrio peut vous aider\t<\/h3>\n\t\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_4fa4767236dcf910c77b85c3d02b35a3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t<section\n\t\tclass=\"container py-l\/m overflow-hidden\"\n\t\tdata-theme-block-id=\"block_2c3a4b6c627136a83cf4e6971b8a7ca2\"\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"block w-[calc(100vw)] lg:w-full -ml-page-margin lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":2.24},\"744\":{\"enabled\":false},\"1024\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:flex-col md:gap-0 md:pl-0 lg:flex-col lg:pl-0\">\n\t\n<div class=\"w-full h-full relative py-c\/xxl  swiper-slide !h-auto\">\n\t<div\n\t\tclass=\"w-full h-full flex flex-col-reverse justify-end md:flex-row md:justify-between md:items-center gap-l\/m md:gap-0 \">\n\t\t<div class=\"w-full h-full md:w-[50%] lg:w-[65%] xl:w-[51%] md:gap-l\/xxl md:px-page-margin lg:px-l\/m lg:p-l\/mxl:p-l\/m flex items-center\">\n\t\t\t<div class=\"flex flex-col flex-grow gap-c\/s md:gap-0 lg:gap-c\/xxl h-full justify-between\">\n\t\t\t\t<div class=\"w-full mx-auto flex flex-col gap-c\/m md:gap-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t<h5\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t\tclass=\"heading-small\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\tLe monde a chang\u00e9 et le r\u00f4le de l&#039;agent aussi\t\t\t<\/h5>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"wysiwyg text-navy-40 pb-l\/xs\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tstyle=\"color: #344679\">\n\t\t\t\t\t<p>Ces derni\u00e8res ann\u00e9es, le r\u00f4le de l&rsquo;agent du centre de contact s&rsquo;est consid\u00e9rablement transform\u00e9. Elle est devenue plus complexe, plus visible, plus critique et plus strat\u00e9gique que jamais. Il est clair que lorsque les agents sont soutenus, responsabilis\u00e9s et \u00e9quip\u00e9s des bons outils, ils fournissent un service \u00e0 la client\u00e8le de qualit\u00e9 sup\u00e9rieure.<\/p>\n<p>Cependant, avec l&rsquo;afflux de demandes provenant de multiples canaux, les agents sont plus sollicit\u00e9s que jamais et doivent faire face \u00e0 une pression accrue pour g\u00e9rer des interactions complexes et impr\u00e9visibles avec les clients. Il est donc difficile de fournir un service empathique et comp\u00e9tent de mani\u00e8re constante.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>\n<div class=\"relative w-full md:w-[50%] lg:w-[49%]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\t aspect-[280\/313] md:aspect-[372\/588] lg:aspect-square max-w-[588px] image--cover\t\" data-module=\"image\" data-aos=fade-up data-aos-delay=100>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent.jpg 1325w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-world-has-changed-and-so-has-the-role-of-the-agent-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\n\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\t<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_2c3a4b6c627136a83cf4e6971b8a7ca2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_a72e149bb94bbe02ab6424dca892d014\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"en-t\u00eate-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tL&rsquo;impact du mauvais AX\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Nous savons que vous le savez, mais connaissez-vous vraiment l&rsquo;impact r\u00e9el d&rsquo;un mauvais AX ?<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a72e149bb94bbe02ab6424dca892d014\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_a72e149bb94bbe02ab6424dca892d014\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tclass=\"accordion-with-image\"\n\t\tdata-theme-block-id=\"block_b1a653ee117b93593be46a7368c62863\"\n\t\tid=\"\"\n\t\tdata-module=\"accordion-with-image\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"flex flex-col-reverse lg:flex-row items-center w-full\">\n\t\t\t<div class=\"hidden px-page-margin lg:block w-full lg:w-[57.92%]\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tAugmentation de l&#039;attrition\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Lorsque les agents se sentent surcharg\u00e9s de travail, non soutenus ou d\u00e9sengag\u00e9s, les taux de rotation peuvent grimper en fl\u00e8che. Un taux \u00e9lev\u00e9 de rotation des agents augmente les co\u00fbts de recrutement et de formation tout en perturbant la dynamique et les performances de l&rsquo;\u00e9quipe.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tBaisse de la productivit\u00e9\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Une mauvaise AX conduit souvent \u00e0 la d\u00e9motivation, ce qui r\u00e9duit la productivit\u00e9 des agents. Les agents m\u00e9contents sont moins enclins \u00e0 se concentrer sur leurs t\u00e2ches, ce qui entra\u00eene des inefficacit\u00e9s et des d\u00e9lais de traitement plus longs.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tDiminution de la satisfaction des clients\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les agents malheureux ou stress\u00e9s sont moins susceptibles de fournir un service de qualit\u00e9, ce qui peut se traduire par de mauvaises interactions avec les clients, une baisse de la satisfaction des clients et une diminution de la fid\u00e9lit\u00e9 \u00e0 la marque.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-3\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-3\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-3\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tAbsent\u00e9isme plus \u00e9lev\u00e9\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-3\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-3\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les agents \u00e9puis\u00e9s sont plus enclins \u00e0 prendre des cong\u00e9s de maladie fr\u00e9quents ou \u00e0 \u00eatre moins fiables, ce qui peut peser sur la planification et l&rsquo;\u00e9quilibre de la charge de travail de l&rsquo;ensemble de l&rsquo;\u00e9quipe.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-4\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-4\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-4\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tR\u00e9duction de l&#039;engagement dans la formation et le d\u00e9veloppement\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-4\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-4\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les agents ayant v\u00e9cu des exp\u00e9riences n\u00e9gatives sont moins enclins \u00e0 investir dans l&rsquo;am\u00e9lioration de leurs comp\u00e9tences ou \u00e0 s&rsquo;engager dans des programmes de formation, ce qui entra\u00eene une stagnation et un manque d&rsquo;innovation au sein de l&rsquo;\u00e9quipe.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_b1a653ee117b93593be46a7368c62863-5\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-target=\"content-block_b1a653ee117b93593be46a7368c62863-5\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_b1a653ee117b93593be46a7368c62863-5\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tAtteinte \u00e0 la r\u00e9putation\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_b1a653ee117b93593be46a7368c62863-5\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_b1a653ee117b93593be46a7368c62863-5\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les centres de contact dont l&rsquo;exp\u00e9rience des agents est m\u00e9diocre peuvent acqu\u00e9rir une r\u00e9putation n\u00e9gative, ce qui rend plus difficile d&rsquo;attirer des talents et conduit \u00e0 des probl\u00e8mes potentiels de niveau de service avec les clients et les consommateurs.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"accordion-with-image__desktop hidden lg:block w-full px-page-margin pb-c\/l lg:pb-0 lg:px-0 lg:w-[42.08%]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger active image--cover\t\" data-module=\"image\" data-image=accordion-with-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-768x405.jpg 768w\" alt=\"Augmentation de l'attrition\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"Baisse de la productivit\u00e9\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"Diminution de la satisfaction des clients\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"Absent\u00e9isme plus \u00e9lev\u00e9\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-4>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"R\u00e9duction de l'engagement dans la formation et le d\u00e9veloppement\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-5>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"Atteinte \u00e0 la r\u00e9putation\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-6>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-7>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-8>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-9>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-10>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full lg:hidden\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navCenteredImage\":true,\"slidesPerView\":1,\"spaceBetween\":20,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"loop\":false,\"navigation\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-1-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tAugmentation de l&#039;attrition\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Lorsque les agents se sentent surcharg\u00e9s de travail, non soutenus ou d\u00e9sengag\u00e9s, les taux de rotation peuvent grimper en fl\u00e8che. Un taux \u00e9lev\u00e9 de rotation des agents augmente les co\u00fbts de recrutement et de formation tout en perturbant la dynamique et les performances de l&rsquo;\u00e9quipe.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tBaisse de la productivit\u00e9\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Une mauvaise AX conduit souvent \u00e0 la d\u00e9motivation, ce qui r\u00e9duit la productivit\u00e9 des agents. Les agents m\u00e9contents sont moins enclins \u00e0 se concentrer sur leurs t\u00e2ches, ce qui entra\u00eene des inefficacit\u00e9s et des d\u00e9lais de traitement plus longs.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tDiminution de la satisfaction des clients\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les agents malheureux ou stress\u00e9s sont moins susceptibles de fournir un service de qualit\u00e9, ce qui peut se traduire par de mauvaises interactions avec les clients, une baisse de la satisfaction des clients et une diminution de la fid\u00e9lit\u00e9 \u00e0 la marque.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tAbsent\u00e9isme plus \u00e9lev\u00e9\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les agents \u00e9puis\u00e9s sont plus enclins \u00e0 prendre des cong\u00e9s de maladie fr\u00e9quents ou \u00e0 \u00eatre moins fiables, ce qui peut peser sur la planification et l&rsquo;\u00e9quilibre de la charge de travail de l&rsquo;ensemble de l&rsquo;\u00e9quipe.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tR\u00e9duction de l&#039;engagement dans la formation et le d\u00e9veloppement\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les agents ayant v\u00e9cu des exp\u00e9riences n\u00e9gatives sont moins enclins \u00e0 investir dans l&rsquo;am\u00e9lioration de leurs comp\u00e9tences ou \u00e0 s&rsquo;engager dans des programmes de formation, ce qui entra\u00eene une stagnation et un manque d&rsquo;innovation au sein de l&rsquo;\u00e9quipe.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tAtteinte \u00e0 la r\u00e9putation\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les centres de contact dont l&rsquo;exp\u00e9rience des agents est m\u00e9diocre peuvent acqu\u00e9rir une r\u00e9putation n\u00e9gative, ce qui rend plus difficile d&rsquo;attirer des talents et conduit \u00e0 des probl\u00e8mes potentiels de niveau de service avec les clients et les consommateurs.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_b1a653ee117b93593be46a7368c62863\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_279f50e339e2f96a3e2bea5ee723718a\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"en-t\u00eate-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tLa voix de l&rsquo;agent\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Dans ce rapport, nous mettons en lumi\u00e8re les r\u00e9alit\u00e9s des agents des centres de contact d&rsquo;aujourd&rsquo;hui en explorant des aspects critiques tels que le salaire, les outils, les canaux, la formation et le d\u00e9veloppement, l&rsquo;organisation des horaires, etc. Points forts, etc.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_279f50e339e2f96a3e2bea5ee723718a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_279f50e339e2f96a3e2bea5ee723718a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_8768c165a816ed8cef4c8734172db81d\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t70%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents recommanderaient leur emploi \u00e0 un ami.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t64%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents sont fiers de travailler dans un centre de contact.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t77%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents d\u00e9clarent pouvoir faire des pauses apr\u00e8s des interactions difficiles.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t72%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents d\u00e9clarent que les sessions de formation\/coaching leur sont utiles.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t62%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents n&rsquo;ont pas de plan de progression de carri\u00e8re.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t56%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents ne trouvent pas l&rsquo;IA utile dans leurs t\u00e2ches quotidiennes.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t46%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents d\u00e9clarent n&rsquo;avoir aucune influence sur leur emploi du temps.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\t38%\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>des agents d\u00e9clarent ne jamais avoir d&rsquo;activit\u00e9s sociales planifi\u00e9es.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_8768c165a816ed8cef4c8734172db81d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_72cab4ad7a2f59e4d8e7aa8db0e1b568\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"en-t\u00eate-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tPrincipaux points \u00e0 retenir\t\t<\/h2 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_72cab4ad7a2f59e4d8e7aa8db0e1b568\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_72cab4ad7a2f59e4d8e7aa8db0e1b568\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<div\n\tclass=\"icon-card-grid container\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t<div\n\t\tdata-theme-block-id=\"block_9a32b872afec44074470d847a3c945df\"\n\t\tclass=\"icon-wrapper grid grid-cols-1 gap-c\/m lg:gap-l\/xs md:grid-cols-2 lg:grid-cols-3 py-c\/xxl\">\n\t\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/target-04.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tMettre l&#039;accent sur une formation cibl\u00e9e et proactive\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>L&rsquo;int\u00e9gration n&rsquo;est pas suffisante. Vous devez donner \u00e0 vos agents les outils et les ressources n\u00e9cessaires pour r\u00e9ussir dans un environnement en mutation. Identifiez o\u00f9 vos besoins sont les plus importants et commencez vos initiatives de formation par l\u00e0 &#8211; de petites \u00e9tapes progressives peuvent conduire \u00e0 de grands changements.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/star-04.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tAffiner l&#039;IA pour donner plus de pouvoir aux agents\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Concentrez-vous sur l&rsquo;am\u00e9lioration de l&rsquo;IA pour anticiper les besoins des clients et rationaliser les flux de travail, en permettant aux agents d&rsquo;acc\u00e9der \u00e0 la bonne information au bon moment. Le d\u00e9ploiement cibl\u00e9 de l&rsquo;IA am\u00e9liore l&rsquo;efficacit\u00e9 tout en pr\u00e9servant la touche humaine, en permettant aux agents de fournir une assistance empathique et personnalis\u00e9e.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bank-note-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tFaire \u00e9voluer la r\u00e9mun\u00e9ration pour refl\u00e9ter la valeur de l&#039;agent\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>R\u00e9examinez les salaires et les politiques dans un but pr\u00e9cis, et non comme une simple bo\u00eete \u00e0 cocher. L&rsquo;\u00e9volution du r\u00f4le de l&rsquo;agent doit s&rsquo;accompagner d&rsquo;une \u00e9volution de sa r\u00e9mun\u00e9ration. Veillez \u00e0 ce que les politiques relatives aux cong\u00e9s de maladie, aux urgences familiales et au soutien refl\u00e8tent votre engagement \u00e0 valoriser votre \u00e9quipe et \u00e0 \u00eatre pr\u00e9sent lorsque la vie se pr\u00e9sente.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/bar-chart-square-plus.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tOptimiser les pr\u00e9visions et la programmation\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Donnez aux agents la possibilit\u00e9 de s&rsquo;exprimer sur les horaires afin d&rsquo;am\u00e9liorer l&rsquo;\u00e9quilibre, de rem\u00e9dier aux sous-effectifs et de planifier les absences. Proposez des notifications anticip\u00e9es, des options flexibles et une r\u00e9servation transparente des cong\u00e9s pour des horaires plus \u00e9quitables et plus solidaires.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/trophy-01.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tConstruire des carri\u00e8res&#8230; et pas seulement des emplois\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Entamez des conversations sur la progression d\u00e8s le d\u00e9but pour retenir les agents qui sont fiers de leur travail et du secteur. D\u00e9finissez clairement les parcours de carri\u00e8re, fournissez un retour d&rsquo;information r\u00e9gulier et offrez des opportunit\u00e9s de d\u00e9veloppement pour montrer aux agents que leur croissance est appr\u00e9ci\u00e9e et soutenue.<\/p>\n\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-icon flex flex-col lint-ignore\n\ttext-start\tpy-c\/m lg:pr-l\/m\t border-b-thin border-solid border-stroke-tertiary lg:!pr-c\/xl\"\n\t>\n\t\t\t<div class=\"pb-c\/m w-full\" data-aos=\"\"\n\tdata-aos-delay=\"0\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tcard-icon__image aspect-square max-w-8 max-h-8 aspect-square w-6 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/user-square.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t\n\t\n\t\t<h3\n\t\tclass=\"card-icon__title subhead-medium text-text-primary-aa break-words pb-c\/s lint-ignore\"\n\t\t\t\t\tstyle=\"color: #080F21\"\n\t\t\t>\n\t\tFavoriser le travail d&#039;\u00e9quipe dans un monde hybride\t<\/h3>\n\t\n\t\t<div\n\t\tclass=\"card-icon__description text-text-secondary-aa pb-c\/m break-words lint-ignore wysiwyg--small\"\n\tdata-aos=\"\"\n\tdata-aos-delay=\"0\"\n\t\t\t\t\tstyle=\"color: #344679\"\n\t\t\t>\n\t\t<p>Si le travail \u00e0 distance et hybride s&rsquo;est av\u00e9r\u00e9 efficace, il est essentiel d&rsquo;encourager les interactions sociales pour renforcer la culture d&rsquo;\u00e9quipe. Un environnement d&rsquo;\u00e9quipe favorable, souvent plus appr\u00e9ci\u00e9 que le travail \u00e0 distance lui-m\u00eame, est essentiel pour motiver les agents et garantir le succ\u00e8s \u00e0 long terme.<\/p>\n\t<\/div>\n\t<\/div>\n\t<\/div>\n<\/div>\n\n\t<style>\n\t[data-theme-block-id=\"block_9a32b872afec44074470d847a3c945df\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_81f08b6ced012b65152aaf54139e2cee\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg 1600w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1024x576.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-768x432.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1536x864.jpg 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1.jpg 1600w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-300x169.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1024x576.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-768x432.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Generic-Images-1-1536x864.jpg 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\" class=\"heading-large break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\tT\u00e9l\u00e9charger La voix de l&#039;agent\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/info.calabrio.com\/l\/134381\/2025-02-04\/8xnycy\/134381\/1738685377GLA3mU0m\/Calabrio_Voice_of_the_Agent_.pdf\" title=\"T\u00e9l\u00e9charger le rapport\" aria-label=\"T\u00e9l\u00e9charger le rapport\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">T\u00e9l\u00e9charger le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_81f08b6ced012b65152aaf54139e2cee\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_66b892467b376f7d6c0a957502a42177\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"en-t\u00eate-xl text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tComment Calabrio ouvre la voie \u00e0 un grand AX\t\t<\/h2 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_66b892467b376f7d6c0a957502a42177\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_66b892467b376f7d6c0a957502a42177\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t<section\n\t\tclass=\"accordion-with-image\"\n\t\tdata-theme-block-id=\"block_1b88da4c06e606488f7ee78fe0cdcdd6\"\n\t\tid=\"\"\n\t\tdata-module=\"accordion-with-image\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"flex flex-col-reverse lg:flex-row items-center w-full\">\n\t\t\t<div class=\"hidden px-page-margin lg:block w-full lg:w-[57.92%]\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tPermettre aux agents d&#039;avoir des horaires flexibles gr\u00e2ce \u00e0 la gestion des ressources humaines\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les outils WFM de Calabrio permettent aux agents d&rsquo;avoir des horaires flexibles, ce qui favorise un meilleur \u00e9quilibre entre vie professionnelle et vie priv\u00e9e et un bien-\u00eatre \u00e0 long terme. Gr\u00e2ce aux pr\u00e9visions automatis\u00e9es et aux capacit\u00e9s d&rsquo;auto-planification, les agents peuvent ajuster leurs pauses, d\u00e9placer leurs d\u00e9jeuners, ajouter des heures suppl\u00e9mentaires ou prendre des cong\u00e9s, cr\u00e9ant ainsi un environnement de travail plus \u00e9quilibr\u00e9 et plus satisfaisant.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tUne assistance proactive gr\u00e2ce \u00e0 des analyses avanc\u00e9es\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les outils d&rsquo;analyse de Calabrio permettent aux organisations de garder une longueur d&rsquo;avance sur les besoins des agents en surveillant les performances et les comportements en temps r\u00e9el. Gr\u00e2ce \u00e0 l&rsquo;analyse des sentiments et des tonalit\u00e9s, les changements d&rsquo;attitude subtils peuvent \u00eatre d\u00e9tect\u00e9s rapidement, ce qui permet d&rsquo;intervenir \u00e0 temps pour soutenir le bien-\u00eatre des agents et favoriser la croissance.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tAm\u00e9liorer le coaching gr\u00e2ce \u00e0 la gestion automatis\u00e9e de la qualit\u00e9\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>L&rsquo;Auto QM de Calabrio transforme le coaching en \u00e9valuant automatiquement 100 % des interactions avec les clients, en fournissant des informations exploitables afin que les chefs d&rsquo;\u00e9quipe puissent se concentrer sur la fourniture d&rsquo;un retour d&rsquo;information significatif qui aide les agents \u00e0 s&rsquo;\u00e9panouir et \u00e0 se d\u00e9velopper.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-3\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-3\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-3\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tAm\u00e9liorer la formation et le d\u00e9veloppement gr\u00e2ce \u00e0 l&#039;enregistrement d&#039;\u00e9cran et \u00e0 l&#039;analyse des postes de travail\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-3\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-3\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Calabrio maintient l&rsquo;engagement des agents en int\u00e9grant une formation continue transparente, en utilisant la surveillance en direct de l&rsquo;\u00e9cran et l&rsquo;analyse du bureau pour un retour d&rsquo;information en temps r\u00e9el et le partage des meilleures pratiques, tandis que les outils WFM optimisent les p\u00e9riodes de calme pour le d\u00e9veloppement.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-4\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"4\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-4\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-4\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tSimplifier le contr\u00f4le des performances gr\u00e2ce \u00e0 la BI g\u00e9n\u00e9rative\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-4\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-4\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Les outils de BI g\u00e9n\u00e9rative de Calabrio simplifient le suivi des performances gr\u00e2ce \u00e0 des rapports avanc\u00e9s et faciles \u00e0 cr\u00e9er et \u00e0 des tableaux de bord pond\u00e9r\u00e9s qui mettent en \u00e9vidence les indicateurs cl\u00e9s de performance, donnant aux agents une vision claire de leurs progr\u00e8s et favorisant le d\u00e9veloppement continu.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-5\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"5\"\n\t\t\t\t\tdata-target=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-5\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-5\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tFavoriser le bien-\u00eatre des agents gr\u00e2ce \u00e0 des informations en temps r\u00e9el\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1b88da4c06e606488f7ee78fe0cdcdd6-5\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1b88da4c06e606488f7ee78fe0cdcdd6-5\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Calabrio donne la priorit\u00e9 au bien-\u00eatre des agents en fournissant des informations en temps r\u00e9el pour d\u00e9tecter rapidement le stress ou la fatigue et en mettant en \u0153uvre des initiatives proactives telles que des horaires personnalis\u00e9s, ce qui favorise la motivation et la responsabilisation du personnel, pr\u00eat \u00e0 fournir un service exceptionnel.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"accordion-with-image__desktop hidden lg:block w-full px-page-margin pb-c\/l lg:pb-0 lg:px-0 lg:w-[42.08%]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger active image--cover\t\" data-module=\"image\" data-image=accordion-with-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" alt=\"Permettre aux agents d'avoir des horaires flexibles gr\u00e2ce \u00e0 la gestion des ressources humaines\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" alt=\"Une assistance proactive gr\u00e2ce \u00e0 des analyses avanc\u00e9es\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" alt=\"Am\u00e9liorer le coaching gr\u00e2ce \u00e0 la gestion automatis\u00e9e de la qualit\u00e9\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" alt=\"Am\u00e9liorer la formation et le d\u00e9veloppement gr\u00e2ce \u00e0 l'enregistrement d'\u00e9cran et \u00e0 l'analyse des postes de travail\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-4>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" alt=\"Simplifier le contr\u00f4le des performances gr\u00e2ce \u00e0 la BI g\u00e9n\u00e9rative\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-5>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" alt=\"Favoriser le bien-\u00eatre des agents gr\u00e2ce \u00e0 des informations en temps r\u00e9el\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-6>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-7>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-8>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-9>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-10>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full lg:hidden\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navCenteredImage\":true,\"slidesPerView\":1,\"spaceBetween\":20,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"loop\":false,\"navigation\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Agent-Self-Scheduling-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tPermettre aux agents d&#039;avoir des horaires flexibles gr\u00e2ce \u00e0 la gestion des ressources humaines\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les outils WFM de Calabrio permettent aux agents d&rsquo;avoir des horaires flexibles, ce qui favorise un meilleur \u00e9quilibre entre vie professionnelle et vie priv\u00e9e et un bien-\u00eatre \u00e0 long terme. Gr\u00e2ce aux pr\u00e9visions automatis\u00e9es et aux capacit\u00e9s d&rsquo;auto-planification, les agents peuvent ajuster leurs pauses, d\u00e9placer leurs d\u00e9jeuners, ajouter des heures suppl\u00e9mentaires ou prendre des cong\u00e9s, cr\u00e9ant ainsi un environnement de travail plus \u00e9quilibr\u00e9 et plus satisfaisant.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tUne assistance proactive gr\u00e2ce \u00e0 des analyses avanc\u00e9es\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les outils d&rsquo;analyse de Calabrio permettent aux organisations de garder une longueur d&rsquo;avance sur les besoins des agents en surveillant les performances et les comportements en temps r\u00e9el. Gr\u00e2ce \u00e0 l&rsquo;analyse des sentiments et des tonalit\u00e9s, les changements d&rsquo;attitude subtils peuvent \u00eatre d\u00e9tect\u00e9s rapidement, ce qui permet d&rsquo;intervenir \u00e0 temps pour soutenir le bien-\u00eatre des agents et favoriser la croissance.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Quality-Management-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tAm\u00e9liorer le coaching gr\u00e2ce \u00e0 la gestion automatis\u00e9e de la qualit\u00e9\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>L&rsquo;Auto QM de Calabrio transforme le coaching en \u00e9valuant automatiquement 100 % des interactions avec les clients, en fournissant des informations exploitables afin que les chefs d&rsquo;\u00e9quipe puissent se concentrer sur la fourniture d&rsquo;un retour d&rsquo;information significatif qui aide les agents \u00e0 s&rsquo;\u00e9panouir et \u00e0 se d\u00e9velopper.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-2.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tAm\u00e9liorer la formation et le d\u00e9veloppement gr\u00e2ce \u00e0 l&#039;enregistrement d&#039;\u00e9cran et \u00e0 l&#039;analyse des postes de travail\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Calabrio maintient l&rsquo;engagement des agents en int\u00e9grant une formation continue transparente, en utilisant la surveillance en direct de l&rsquo;\u00e9cran et l&rsquo;analyse du bureau pour un retour d&rsquo;information en temps r\u00e9el et le partage des meilleures pratiques, tandis que les outils WFM optimisent les p\u00e9riodes de calme pour le d\u00e9veloppement.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Gamification-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tSimplifier le contr\u00f4le des performances gr\u00e2ce \u00e0 la BI g\u00e9n\u00e9rative\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Les outils de BI g\u00e9n\u00e9rative de Calabrio simplifient le suivi des performances gr\u00e2ce \u00e0 des rapports avanc\u00e9s et faciles \u00e0 cr\u00e9er et \u00e0 des tableaux de bord pond\u00e9r\u00e9s qui mettent en \u00e9vidence les indicateurs cl\u00e9s de performance, donnant aux agents une vision claire de leurs progr\u00e8s et favorisant le d\u00e9veloppement continu.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Intraday-Schedule-Adjustments-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tFavoriser le bien-\u00eatre des agents gr\u00e2ce \u00e0 des informations en temps r\u00e9el\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Calabrio donne la priorit\u00e9 au bien-\u00eatre des agents en fournissant des informations en temps r\u00e9el pour d\u00e9tecter rapidement le stress ou la fatigue et en mettant en \u0153uvre des initiatives proactives telles que des horaires personnalis\u00e9s, ce qui favorise la motivation et la responsabilisation du personnel, pr\u00eat \u00e0 fournir un service exceptionnel.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7.jpg 835w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-254x300.jpg 254w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-7-768x909.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-300x158.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-2-768x405.jpg 768w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3.jpg 535w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-3-200x300.jpg 200w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4.jpg 1647w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-768x512.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-1536x1024.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-4-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6.jpg 1512w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-300x200.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-1024x683.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-768x513.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/The-impact-of-bad-AX-6-600x400.jpg 600w\" alt=\"\" ><\/div>\n\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_1b88da4c06e606488f7ee78fe0cdcdd6\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_25608ac7bd2d9f6c97505ef65c5b106d\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tCitations d&#039;agents\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tLes agents disent mieux que nous\t\t<\/h3 >\n\t\t\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_25608ac7bd2d9f6c97505ef65c5b106d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_25608ac7bd2d9f6c97505ef65c5b106d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<section\n\tid=\"\"\n\tclass=\"customer-reviews\"\n\tstyle=\"background-color: #D2F3FA\"\n>\n\t<div\n\t\tclass=\"container py-l\/xxl md:py-l\/m lg:py-l\/xxl !px-0\"\n\t\tdata-theme-block-id=\"block_e0dfce1f1228c4f5830193c70b10b06b\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"hidden lg:block pb-l\/xxl\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":0,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"w-full !h-auto px-page-margin  swiper-slide\">\n\t<div class=\"flex h-full flex-row justify-between gap-gutter\">\n\t\t<div class=\"w-[50%]\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] lint-ignore\"\n\t>\n\t\t\t<div class=\" body-xl\">&quot;Je crois que c&#039;est le meilleur logiciel que nous ayons eu jusqu&#039;\u00e0 pr\u00e9sent !\n\n\u00a0<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brittany D. &#8211; Sp\u00e9cialiste de la r\u00e9tention<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"w-[50%] flex flex-col gap-gutter justify-between\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;J&#039;aime la simplicit\u00e9 et l&#039;interface conviviale. J&#039;aime le fait que vous ayez tout ce dont vous avez besoin sous les yeux sans avoir \u00e0 appuyer sur aucun bouton.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anna Y. &#8211; Interpr\u00e8te m\u00e9dicale<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">Si je devais r\u00e9sumer mon exp\u00e9rience globale en un seul travail, je dirais &quot;EXCELLENT&quot;. J&#039;aime le fait que je puisse modifier moi-m\u00eame les horaires et qu&#039;il soit facile de changer de jour.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anthony S. &#8211; Agent du centre d&rsquo;appel<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"lg:hidden overflow-hidden pb-l\/xxl md:pb-l\/m\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.282,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":1.66}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Je crois que c&#039;est le meilleur logiciel que nous ayons eu jusqu&#039;\u00e0 pr\u00e9sent !\n\n\u00a0<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brittany D. &#8211; Sp\u00e9cialiste de la r\u00e9tention<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;J&#039;aime la simplicit\u00e9 et l&#039;interface conviviale. J&#039;aime le fait que vous ayez tout ce dont vous avez besoin sous les yeux sans avoir \u00e0 appuyer sur aucun bouton.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anna Y. &#8211; Interpr\u00e8te m\u00e9dicale<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">Si je devais r\u00e9sumer mon exp\u00e9rience globale en un seul travail, je dirais &quot;EXCELLENT&quot;. J&#039;aime le fait que je puisse modifier moi-m\u00eame les horaires et qu&#039;il soit facile de changer de jour.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Anthony S. &#8211; Agent du centre d&rsquo;appel<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/capterra-inc-vector-logo.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_e0dfce1f1228c4f5830193c70b10b06b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<style>\n\t[data-theme-block-id=\"block_1163ab3db65d8de7e1f05f9b1980b00e\"] {\n\t\t.featured-resources__wrapper {\n\t\t\tbackground-color: #FFFFFF;\n\t\t}\n\n\t\t.featured-resources__header {\n\t\t\tborder-color: #0C1C47;\n\t\t}\n\n\t\t.featured-resources__headline {\n\t\t\tcolor: #080F21;\n\t\t}\n\n\t\t.featured-resources__description {\n\t\t\tcolor: #344679;\n\t\t}\n\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t.featured-resources__wrapper {\n\t\t\t\tbackground-color: #FFFFFF;\n\t\t\t}\n\n\t\t\t.featured-resources__header {\n\t\t\t\tborder-color: #0C1C47;\n\t\t\t}\n\n\t\t\t.featured-resources__headline {\n\t\t\t\tcolor: #080F21;\n\t\t\t}\n\n\t\t\t.featured-resources__description {\n\t\t\t\tcolor: #344679;\n\t\t\t}\n\t\t}\n\t}\n<\/style>\n\n\t<section\n\t\tid=\"\"\n\t\tdata-aos=\"fade-up\"\n\t\tclass=\"overflow-hidden\"\n\t\tdata-theme-block-id=\"block_1163ab3db65d8de7e1f05f9b1980b00e\"\n\t>\n\t\t<div\n\t\t\tclass=\"container featured-resources__wrapper flex flex-col py-l\/xxl overflow-hidden \">\n\t\t\t<div\n\t\t\t\tclass=\"featured-resources__header flex gap-c\/xl py-c\/l border-t-thick\"\n\t\t\t\tdata-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t<div class=\"flex flex-col flex-1 basis-0 gap-c\/m \">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"featured-resources__headline heading-small\">\n\t\t\t\t\t\tRestez inform\u00e9\t\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\n\t\t<div\n\t\t\tclass=\"z-0 block w-[calc(100vw)] -ml-page-margin custom-arrow-wrapper\t\t\t lg:w-full lg:-ml-0\">\n\t\t\t\n\t<section\n\tclass=\"swiper  !my-c\/l !m-0 swiper--navigation-rounded swiper--margin-left swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Service-level-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tGestion du personnel\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-previsions-qui-correspondent-a-la-realite-pourquoi-la-re-prevision-intra-journaliere-est-la-solution\/\" aria-label=\"Des pr\u00e9visions qui correspondent \u00e0 la r\u00e9alit\u00e9 : Pourquoi la re-pr\u00e9vision intra-journali\u00e8re est la solution\">\n\t\t\t\t\tDes pr\u00e9visions qui correspondent \u00e0 la r\u00e9alit\u00e9 : Pourquoi la re-pr\u00e9vision intra-journali\u00e8re est la solution\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mar. 10, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-previsions-qui-correspondent-a-la-realite-pourquoi-la-re-prevision-intra-journaliere-est-la-solution\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/WFM-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tGestion du personnel\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/de-lheritage-au-web-comment-le-wfm-moderne-base-sur-le-web-offre-une-efficacite-prete-pour-lavenir\/\" aria-label=\"De l&rsquo;h\u00e9ritage au Web : Comment le WFM moderne, bas\u00e9 sur le Web, offre une efficacit\u00e9 pr\u00eate pour l&rsquo;avenir\">\n\t\t\t\t\tDe l&rsquo;h\u00e9ritage au Web : Comment le WFM moderne, bas\u00e9 sur le Web, offre une efficacit\u00e9 pr\u00eate pour l&rsquo;avenir\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">F\u00e9v. 26, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/de-lheritage-au-web-comment-le-wfm-moderne-base-sur-le-web-offre-une-efficacite-prete-pour-lavenir\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/02\/Calabrio_Salesforce-Service-Cloud-2048x1152-1-1536x864.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/reunir-les-leaders-du-wem-et-du-crm-calabrio-x-salesforce-service-cloud\/\" aria-label=\"R\u00e9unir les leaders du WEM et du CRM : Calabrio x Salesforce Service Cloud\">\n\t\t\t\t\tR\u00e9unir les leaders du WEM et du CRM : Calabrio x Salesforce Service Cloud\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">F\u00e9v. 11, 2026<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/reunir-les-leaders-du-wem-et-du-crm-calabrio-x-salesforce-service-cloud\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1163ab3db65d8de7e1f05f9b1980b00e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row justify-center items-stretch\"\n\tdata-theme-block-id=\"block_89e9e96d03c997010a6d03bf2c7c5c9e\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div\n\t\tclass=\"hero-with-form__left w-full lg:w-1\/2\"\n\t\tstyle=\"background-color: #D2F3FA\"\n\t>\n\t\t\t\t\t<div class=\"p-l\/xxl md:px-c\/xxl md:py-0 lg:p-c\/xxl lg:my-l\/m\">\n\t\t\t\t<div class=\"flex flex-col gap-c\/l md:py-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 >\n\t\t\t\t\t\t\t\n<p class=\"eyebrow lint-ignore flex items-center justify-center py-c\/s gap-c\/s subhead-small text-text-highlight-aaa\" >\n\t<span class=\"eyebrow__icon icon icon text-icon-highlight [&amp;_svg]:w-[var(--Base-Grid-Grid-24)] [&amp;_svg]:h-[var(--Base-Grid-Grid-24)] flex items-center rounded-full bg-background-secondary\"\n\taria-hidden=\"true\">\n\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\n\t<span class=\"eyebrow__content\">R\u00e9servez une d\u00e9monstration<\/span>\n<\/p>\n\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<h3 style=\"color: #080F21\"\n\t\t\t\t\tclass=\"heading-medium text-center\">\n\t\t\t\t\t\tCommencez \u00e0 am\u00e9liorer votre AX et votre CX d\u00e8s aujourd&#039;hui !\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div style=\"color: #344679\" class=\"wysiwyg text-center\">\n\t\t\t\t\t\t<p>Prenez contact d\u00e8s aujourd&rsquo;hui avec nos experts en transformation des centres de contact et en exp\u00e9rience client, et constatez par vous-m\u00eame l&rsquo;impact incroyable que nos solutions aliment\u00e9es par l&rsquo;IA peuvent avoir sur votre organisation &#8211; et sur vos clients.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\n\t<section\n\tclass=\"swiper  md:max-w-[503px] carousel-grid--modifier w-full\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"loop\":true,\"autoplay\":{\"delay\":0},\"speed\":5000,\"slidesPerView\":4.5,\"spaceBetween\":8,\"centeredSlides\":true,\"breakpoints\":{\"744\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper py-c\/l md:!grid md:grid-cols-6 md:gap-c\/s\">\n\t\n<div class=\"logo-card swiper-slide\">\n\t<div class=\"inline-flex items-center justify-center\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-[77\/100]\t\" data-module=\"image\" loading=lazy>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" alt=\"\" ><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"logo-card swiper-slide\">\n\t<div class=\"inline-flex items-center justify-center\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-[77\/100]\t\" data-module=\"image\" loading=lazy>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_BestRelationship_Total.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_BestRelationship_Total.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_BestRelationship_Total.svg\" alt=\"\" ><\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"logo-card swiper-slide\">\n\t<div class=\"inline-flex items-center justify-center\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-[77\/100]\t\" data-module=\"image\" loading=lazy>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Mid-Market_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/ContactCenterWorkforce_Leader_Mid-Market_Leader.svg\" 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