{"id":6330,"date":"2024-11-27T12:24:58","date_gmt":"2024-11-27T12:24:58","guid":{"rendered":"https:\/\/www.calabrio.com\/gestion-de-la-qualite\/"},"modified":"2026-03-31T11:37:11","modified_gmt":"2026-03-31T11:37:11","slug":"gestion-de-la-qualite","status":"publish","type":"page","link":"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/","title":{"rendered":"Gestion de la qualit\u00e9"},"content":{"rendered":"<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p><\/p>\n<\/div>\n\n\n\n<section\n\tclass=\"stats-with-customer-reviews-v2 container overflow-hidden md:flex md:flex-col md:gap-c\/xxl lg:block pt-l\/l md:pt-0 lg:py-l\/m\"\n\tdata-theme-block-id=\"block_df2e692b399985d4471b95e502da8680\"\n\tdata-aos=\"fade-up\"\n\tdata-module=\"product-hero-with-stats\">\n\t<div\n\t\tclass=\"stats-wrapper flex flex-col-reverse md:flex-col lg:grid lg:grid-cols-2\"\n\t\tid=\"\">\n\t\t<div class=\"my-auto py-0  pr-0 md:px-[50px] lg:pr-[50px] lg:pl-0 h-full\">\n\t\t\t<div class=\"flex flex-col gap-0 md:gap-gutter\">\n\t\t\t\t<div class=\"flex flex-col justify-center items-start gap-c\/l  md:pr-0 text-start py-[30px] lg:py-0\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex items-center gap-c\/s\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"image_icon flex items-center\">\n\t\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/09\/stars-1.svg\"\n\t\t\t\t\t\t\t\t\t\talt=\"stars-1\"\n\t\t\t\t\t\t\t\t\t\ttitle=\"stars\"\n\t\t\t\t\t\t\t\t\t\t width=\"40px\" \t\t\t\t\t\t\t\t\t\t height=\"40px\" \t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\tdecoding=\"async\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"[&#038;&#038;]:subhead-xs\" style=\"color: #0530A8;\">\n\t\t\t\t\t\t\t\tLogiciel de gestion de la qualit\u00e9 des centres de contact\t\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"[&#038;&#038;]:heading-medium [&#038;&#038;]:md:heading-small break-words\" style=\"color: #080F21;\">\n\t\t\t\t\t\t\tVotre centre de commande CX pilot\u00e9 par l&#039;IA  \t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg\" style=\"color: #344679;\"><p>Surveillez, \u00e9valuez et am\u00e9liorez chaque interaction avec le client dans une vue unifi\u00e9e.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration avec le service des ventes\" aria-label=\"R\u00e9servez une d\u00e9monstration avec le service des ventes\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration avec le service des ventes<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-secondary\"\n\t\t href=\"#Interactive-Demo\" title=\"Essayez une d\u00e9monstration interactive\" aria-label=\"Essayez une d\u00e9monstration interactive\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Essayez une d\u00e9monstration interactive<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logos-wrapper grid grid-cols-3 max-w-[444px] gap-[15px] w-full\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/WorkforceManagement_Leader_Enterprise_Leader.svg\"\n\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\twidth=\"93px\"\n\t\t\t\t\t\t\t\t\theight=\"107px\" \n\t\t\t\t\t\t\t\t\tclass=\"w-full h-full\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/ContactCenterWorkforce_FastestImplementation_Enterprise_GoLiveTime.svg\"\n\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\twidth=\"93px\"\n\t\t\t\t\t\t\t\t\theight=\"107px\" \n\t\t\t\t\t\t\t\t\tclass=\"w-full h-full\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/07\/ContactCenterWorkforce_BestRelationship_Total.svg\"\n\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\twidth=\"93px\"\n\t\t\t\t\t\t\t\t\theight=\"107px\" \n\t\t\t\t\t\t\t\t\tclass=\"w-full h-full\">\n\t\t\t\t\t\t\t \n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"js-stat-grid block overflow-hidden block w-[calc(100vw)] md:w-full -ml-page-margin md:-ml-0\">\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-full [&amp;_.swiper-wrapper]:md:grid [&amp;_.swiper-slide]:md:flex [&amp;_.swiper-button-next]:right-c\/xl swiper--navigation-rounded swiper--md-hide-navigation swiper--margin-left w-full !overflow-visible\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.456,\"spaceBetween\":8,\"breakpoints\":{\"744\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:grid md:grid-cols-2 gap-c\/s\">\n\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] w-12 h-12 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/general_electric_logo-300x300-1.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/general_electric_logo-300x300-1.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/general_electric_logo-300x300-1.png\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"25%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          25%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tR\u00e9duction de l&rsquo;attrition des agents\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\t\t\t<div\n\t\t\t\tclass=\"absolute inset-0 bg-cover bg-center opacity-50\"\n\t\t\t\tstyle=\"background-image: url('https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Fill-1-1-1.png');\">\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"41%+\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          41%+\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tR\u00e9duction du travail apr\u00e8s appel\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\t\t\t<div\n\t\t\t\tclass=\"absolute inset-0 bg-cover bg-center opacity-50\"\n\t\t\t\tstyle=\"background-image: url('https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Fill-1-1.png');\">\n\t\t\t<\/div>\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"90%\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          90%\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tDiminution du temps de gestion manuelle de la qualit\u00e9\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  swiper-slide swiper-slide min-h-[316px] !flex  p-c\/xxl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"background: #080F21;\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-start\">\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"99%+\" class=\"js-stat-number stat-card__title text-text-accent [&amp;&amp;]:text-2xl [&amp;&amp;]:md:text-3xl [&amp;&amp;]:lg:text-5xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #D2F3FA\"\n\t\t\t\t\t\t\t\t\t>\n          99%+\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa [&amp;&amp;]:wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\tPr\u00e9cision de la notation automatique\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"block w-[calc(100vw)] -ml-page-margin md:ml-0 lg:w-full overflow-hidden pl-c\/l md:pl-0 md:pt-c\/m md:py-c\/l\">\n\t\t<div class=\"lg:px-[24px]\">\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  h-ful [&amp;_.swiper-wrapper]:lg:grid [&amp;_.swiper-slide]:md:flex !overflow-visible\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.302,\"spaceBetween\":0,\"breakpoints\":{\"744\":{\"slidesPerView\":2.583},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper grid-cols-1 md:grid-cols-4 items-stretch [&amp;_.swiper-slide]:h-auto [&amp;_.swiper-slide]:flex\">\n\t\n<div\n\tclass=\"flex flex-col justify-between items-start px-c\/l py-[20px] h-auto lint-ignore  swiper-slide swiper-slide flex-grow border-r-0.5 border-solid border-stroke-tertiary\"\n\t>\n\t\t<div class=\"w-full h-16\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center aspect-auto h-16 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img !relative !w-auto !h-auto max-h-16\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/gartner-review-logo-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/gartner-review-logo-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/gartner-review-logo-1.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t<div class=\"flex gap-c\/s w-full p-c\/s pr-0\">\n\t\t<span class=\"w-6 h-6 text-text-highlight-aaa\">\n\t\t\t<svg width=\"21\" height=\"20\" viewBox=\"0 0 21 20\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M9.90156 2.8778C10.0936 2.48869 10.1897 2.29413 10.32 2.23197C10.4335 2.17789 10.5653 2.17789 10.6787 2.23197C10.8091 2.29413 10.9051 2.48869 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overflow-hidden\">\n\t\t\t<div\n\t\t\t\tdata-theme-block-id=\"block_5f3d06e6e82e21c8d99e0d1777d642b1\"\n\t\t\t\tclass=\"flex flex-col items-center gap-y-c\/xl py-l\/xl md:px-c\/xxl md:flex-row\">\n\t\t\t\t\t\t\t\t<h2 style=\"#0530A8\" class=\"[&#038;&#038;]:body-medium\n\t\t\t\t[&#038;&#038;]:font-medium text-text-highlight-aaa text-center px-c\/l w-full max-w-[267px] md:text-left lint-ignore\">\n\t\t\t\t\tDes millions d&#039;agents de grandes marques lui font confiance\t\t\t<\/h2>\n\t\t\t\n\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"dynamicGradient\":true,\"slidesPerView\":3,\"spaceBetween\":32,\"loop\":true,\"autoplay\":{\"delay\":0},\"speed\":5000,\"breakpoints\":{\"768\":{\"slidesPerView\":4,\"spaceBetween\":40},\"1440\":{\"slidesPerView\":7,\"spaceBetween\":48}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t<div class=\"js-wrap image lint-ignore\n\tswiper-slide 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data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1-300x81.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1-1024x277.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Netflix_2015_logo-2-1-768x208.webp 768w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto 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[&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Capital_One-Logo.wine_.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Delta_logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Delta_logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Delta_logo.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide logo-carousel-logo-image flex justify-center w-full !h-20 [&amp;_img]:max-w-[100px] [&amp;_img]:max-h-20 [&amp;_img]:m-auto [&amp;_img]:p-2 [&amp;_img]:!left-1\/2 [&amp;_img]:-translate-x-1\/2 image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/HM-Logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/HM-Logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/HM-Logo.svg\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t\t<div class=\"js-gradient-left absolute top-0 -left-page-margin md:left-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(-270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<div class=\"js-gradient-right absolute top-0 -right-page-margin md:right-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\"><\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_5f3d06e6e82e21c8d99e0d1777d642b1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_6163b4466bf712dd0034e9369d3d9ee3\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tR\u00e9sultats de la gestion de la qualit\u00e9 par l&rsquo;IA\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>D\u00e9couvrez des cas d&rsquo;utilisation concrets qui donnent de vrais r\u00e9sultats \u00e0 des entreprises comme la v\u00f4tre.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6163b4466bf712dd0034e9369d3d9ee3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 3px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_6163b4466bf712dd0034e9369d3d9ee3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 3px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<!-- Swiper CSS -->\n<!-- <link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/swiper@11\/swiper-bundle.min.css\" \/> -->\n<!-- Swiper JS -->\n<!-- <script src=\"https:\/\/cdn.jsdelivr.net\/npm\/swiper@11\/swiper-bundle.min.js\"><\/script> -->\n<section\n\tid=\"outcomes\"\n\tclass=\"py-l\/xxl container\"\n\tdata-module=\"cards-with-logo-carousel-v2\"\n\tdata-theme-block-id=\"block_bc188782af95b50ac36e0698121efbf8\"\n\tdata-aos=\"fade-up\">\n\t<div class=\"w-[calc(100vw)] [&#038;_.swiper]:pl-page-margin [&#038;_.swiper]:md:pl-0 pb-l\/xxl md:w-full md:pb-l\/m overflow-hidden -ml-page-margin md:ml-0\">\n\t\t\n\t<section\n\tclass=\"swiper  [&amp;_.swiper-wrapper]:md:grid swiper--navigation-rounded swiper--md-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.11,\"spaceBetween\":16,\"breakpoints\":{\"744\":{\"enabled\":false}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper md:grid md:grid-cols-1 lg:grid-cols-3 md:gap-c\/s min-[1441px]:gap-gutter min-[1441px]:max-w-[1356px] min-[1441px]:mx-auto\">\n\t\n<div\n\tclass=\"card-image flex gap-c\/s min-[1441px]:gap-gutter h-full flex-col md:flex-row lg:flex-col swiper-slide !flex flex-grow !h-auto\">\n\t\n\t<div class=\"aspect-square md:max-w-[calc(50%-4px)] lg:max-w-none lg:max-h-[436px] md:flex-grow lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/1st-Gif.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t\t\t<div\n\t\t\tclass=\"flex h-full md:w-[calc(50%-4px)] min-h-[225px] md:min-h-[328px] lg:w-full lint-ignore\"\n\t\t\tdata-aos=\"fade-up\" data-aos-delay=\"100\"\t\t>\n\t\t\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  w-full p-c\/xl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-end\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] w-8 md:w-12 h-8 md:h-12 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/coins-hand_white.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/coins-hand_white.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/coins-hand_white.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"1,2 milliard de dollars d&#039;amendes \u00e9vit\u00e9es\" class=\"js-stat-number stat-card__title text-text-accent heading-medium md:text-lg lg:text-xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n          1,2 milliard de dollars d&#039;amendes \u00e9vit\u00e9es\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<p>&nbsp;<\/p>\n<p>Un d\u00e9taillant de lentilles de contact a utilis\u00e9 le contr\u00f4le automatis\u00e9 des appels pour <strong>garantir une conformit\u00e9 totale<\/strong> avec les r\u00e9glementations f\u00e9d\u00e9rales sur plus de 11 millions de commandes, <strong>acc\u00e9l\u00e9rant ainsi le traitement de 18 %.<\/strong> <\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-image flex gap-c\/s min-[1441px]:gap-gutter h-full flex-col-reverse md:flex-row-reverse lg:flex-col-reverse swiper-slide !flex flex-grow !h-auto\">\n\t\n\t<div class=\"aspect-square md:max-w-[calc(50%-4px)] lg:max-w-none lg:max-h-[436px] md:flex-grow lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/2nd.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t\t\t<div\n\t\t\tclass=\"flex h-full md:w-[calc(50%-4px)] min-h-[225px] md:min-h-[328px] lg:w-full lint-ignore\"\n\t\t\tdata-aos=\"fade-up\" \t\t>\n\t\t\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  w-full p-c\/xl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-end\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] w-8 md:w-12 h-8 md:h-12 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/line-chart-up-white.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/line-chart-up-white.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/line-chart-up-white.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"500 000 dollars d&#039;\u00e9conomies op\u00e9rationnelles annuelles\" class=\"js-stat-number stat-card__title text-text-accent heading-medium md:text-lg lg:text-xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n          500 000 dollars d&#039;\u00e9conomies op\u00e9rationnelles annuelles\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<p>&nbsp;<\/p>\n<p>Un grand h\u00f4pital universitaire a exploit\u00e9 les \u00e9valuations automatis\u00e9es, la gamification et d&rsquo;autres moyens pour r\u00e9duire les co\u00fbts tout en <strong>diminuant de 5 % le nombre d&rsquo;appels par mois<\/strong> et en <strong>augmentant de 8 % le taux de satisfaction de la client\u00e8le.<\/strong><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<div\n\tclass=\"card-image flex gap-c\/s min-[1441px]:gap-gutter h-full flex-col md:flex-row lg:flex-col swiper-slide !flex flex-grow !h-auto\">\n\t\n\t<div class=\"aspect-square md:max-w-[calc(50%-4px)] lg:max-w-none lg:max-h-[436px] md:flex-grow lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/3rd.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t\t\t<div\n\t\t\tclass=\"flex h-full md:w-[calc(50%-4px)] min-h-[225px] md:min-h-[328px] lg:w-full lint-ignore\"\n\t\t\tdata-aos=\"fade-up\" data-aos-delay=\"100\"\t\t>\n\t\t\t\n\t<div\n\t\tclass=\"stat-card relative flex flex-col justify-between background-gradient text-start break-words  w-full p-c\/xl  xl:col-span-1 xl:row-span-1 md:col-span-1 md:row-span-1 lint-ignore\"\n\t\tstyle=\"\"\n\t\t\t>\n\n\t\t\n\t\t<div class=\"flex w-full relative z-10 justify-end\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\tstat-card__image aspect-[16\/10] w-8 md:w-12 h-8 md:h-12 image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/speedometer-02_white.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/speedometer-02_white.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/speedometer-02_white.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\n\t\t<div class=\"relative z-10\">\n\t\t\t\t\t\t\t<h3\n\t\t\t\t\tdata-number=\"Augmentation de 25 % de la r\u00e9solution au premier contact\" class=\"js-stat-number stat-card__title text-text-accent heading-medium md:text-lg lg:text-xl lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n          Augmentation de 25 % de la r\u00e9solution au premier contact\t\t\t\t<\/h3>\n\t\t\t\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"dark-mode stat-card__description text-text-primary-aaa wysiwyg--small lint-ignore\"\n\t\t\t\t\t\t\t\t\t\t\tstyle=\"color: #FFFFFF\"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<p>&nbsp;<\/p>\n<p>Un d\u00e9taillant de t\u00e9l\u00e9phones mobiles a responsabilis\u00e9 ses \u00e9quipes gr\u00e2ce \u00e0 des informations personnalis\u00e9es et des \u00e9valuations pilot\u00e9es par l&rsquo;IA. La solution <strong>a permis d&rsquo;am\u00e9liorer les performances des agents de 35 %<\/strong>, et l&rsquo;augmentation du taux de satisfaction des clients a entra\u00een\u00e9 une <strong>hausse du taux de satisfaction des clients.<\/strong><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t<\/div>\n\n\t<div class=\"block w-[calc(100vw)] lg:w-full py-c\/l -ml-page-margin lg:-ml-0\">\n\t\t\t\t<div class=\"relative overflow-hidden\">\n\t\t\t<section class=\"swiper logo-marquee-swiper flex justify-center w-full\">\n\t\t\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t\t\t<div class=\"gradient-left absolute top-0 -left-page-margin md:left-0 z-10 w-[159px] h-full\"\n\t\t\t\tstyle=\"background: linear-gradient(-270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\">\n\t\t\t<\/div>\n\n\t\t\t<div class=\"gradient-right absolute top-0 -right-page-margin md:right-0 z-10 w-[159px] h-full\"\n\t\t\t\tstyle=\"background: linear-gradient(270deg, #FFF 0%, rgba(255, 255, 255, 0.00) 100%)\">\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<\/div>\n<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_bc188782af95b50ac36e0698121efbf8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_5d4da99878237ea95ca445a91c707d8d\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tD\u00e9monstration QM\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tVoir comment fonctionne la gestion de la qualit\u00e9\t\t<\/h3 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Explorez la gamme compl\u00e8te de nos outils d&rsquo;assurance qualit\u00e9 automatis\u00e9s pour les centres de contact.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_5d4da99878237ea95ca445a91c707d8d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_5d4da99878237ea95ca445a91c707d8d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tid=\"Interactive-Demo\"\n\t\tclass=\"product-demo relative overflow-hidden\"\n\t\tdata-theme-block-id=\"block_5bcfffc45c492ad8ab6ec847370b7742\"\n\t\tdata-module=\"product-demo\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container max-md:!px-c\/xl pb-16 lg:pb-24\">\n\t\t\t<div class=\"relative z-10 flex flex-col\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col justify-center gap-c\/xl xl:gap-0 py-c\/xl border-t-0.5 border-solid border-stroke-tertiary md:flex-row lg:justify-between xl:px-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col items-center gap-c\/s w-full lg:flex-1 lg:flex-row lg:gap-c\/m\">\n\t\t\t\t\t\t\t\t<p class=\"body-small text-text-tertiary-aa whitespace-nowrap lg:whitespace-normal xl:whitespace-nowrap min-w-20\">Type de d\u00e9monstration<\/p>\n\t\t\t\t\t\t\t\t<div class=\"relative flex flex-col rounded-xs border-0.5 border-solid border-stroke-tertiary w-full lg:flex-row\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\tdata-tab=\"video_demo\"\n\t\t\t\t\t\t\t\t\t\t\tclass=\"js-btn-tab js-toggle-tab flex items-center justify-center w-full h-12 px-c\/m subhead-xs text-text-secondary-aa transition-[background] lg:min-w-[180px] xl:min-w-[200px] [&#038;.is-active]:text-text-highlight-aaa [&#038;.is-active]:bg-background-secondary xl:hover:bg-background-secondary\n\t\t\t\t\t\t\t\t\t\t\t is-active\"\n\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\tD\u00e9monstration vid\u00e9o\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\t\t\tdata-tab=\"interactive_demo\"\n\t\t\t\t\t\t\t\t\t\t\tclass=\"js-btn-tab js-toggle-tab flex items-center justify-center w-full h-12 px-c\/m subhead-xs text-text-secondary-aa transition-[background] lg:min-w-[180px] xl:min-w-[200px] [&#038;.is-active]:text-text-highlight-aaa [&#038;.is-active]:bg-background-secondary xl:hover:bg-background-secondary\n\t\t\t\t\t\t\t\t\t\t\t max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&#038;]:opacity-100 max-lg:[.is-active-dropdown_&#038;]:h-12\"\n\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\tD\u00e9monstration interactive\t\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button class=\"absolute top-c\/s mt-c\/xs right-c\/s z-10 [&#038;_svg]:w-6 [&#038;_svg]:h-6 block pointer-events-none transition-transform duration-300 [.is-active-dropdown_&#038;]:rotate-180 lg:hidden\n\t\t\t\t\t\t\t\t\t\" aria-label=\"Dropdown\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t<div class=\"dropdown flex flex-col items-center gap-c\/s w-full lg:flex-1 lg:flex-row lg:gap-c\/m lg:items-start lg:justify-end\" data-module=\"dropdown\">\n\t\t\t\t\t<p class=\"body-small text-text-tertiary-aa lg:pt-c\/m\">Fonctionnalit\u00e9<\/p>\n\t\t\t\t<div class=\"relative z-50 w-full lg:max-w-[288px] js-dropdown\">\n\t\t\t<button class=\"lint-ignore js-btn-dropdown relative flex items-center justify-center gap-c\/m py-c\/m pl-4 xl:px-l\/m w-full body-small border-0.5 border-solid border-stroke-tertiary rounded-s [.is-open-dropdown_&#038;]:rounded-b-none justify-start bg-white lg:pr-8 xl:!pl-4 xl:!pr-8\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"w-full break-words text-center lg:text-left h-auto lg:pr-0 !text-left\">\n\t\t\t\t\t<span class=\"js-dropdown-value inline w-max leading-none h-full md:pl-0 md:w-full\">Analyse<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"absolute right-2 transition-transform duration-300 [.is-open-dropdown_&#038;]:rotate-180\">\n\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t<ul class=\"absolute top-full left-0 right-0 z-10 flex flex-col bg-white border-0.5 border-solid border-stroke-tertiary border-t-0 rounded-b-s opacity-0 invisible transition-opacity [.is-open-dropdown_&#038;]:opacity-100 [.is-open-dropdown_&#038;]:visible\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden is-current\"\n\t\t\t\t\t\tdata-value=\"analyse\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Analyse<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"sujets-dactualite\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Sujets d&#039;actualit\u00e9<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"auto-qm-fr\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Auto QM<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"gestion-de-la-qualite\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Gestion de la qualit\u00e9<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"sentiment-avance\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Sentiment avanc\u00e9<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block\" data-categories=\"analyse\" data-type=\"video_demo\">\n\t\t\t\t\t\t\t\n\t<div class=\"video-module lint-ignore\"  data-module=\"video-popup\">\n\t\t<div class=\"container relative relative max-w-full !px-0 is-center-button\" data-aos=\"fade-up\">\n\t\t\t<div class=\"video-popup__media relative shadow-lg-2 rounded-s overflow-hidden lg:rounded-m !static max-md:w-[710px]\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\n\t\t\t\t\t\t\t<div class=\"video_embed js-video-embed\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/dpwtupvza9.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-id='dpwtupvza9']:not(:defined) { background: center \/ contain no-repeat url('https:\/\/fast.wistia.com\/embed\/medias\/dpwtupvza9\/swatch'); display: block; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"dpwtupvza9\"><\/wistia-player>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block\" data-categories=\"sujets-dactualite\" data-type=\"interactive_demo\">\n\t\t\t\t\t\t\t\n\t<div class=\"video-module lint-ignore\"  data-module=\"video-popup\">\n\t\t<div class=\"container relative relative max-w-full !px-0 is-center-button\" data-aos=\"fade-up\">\n\t\t\t<div class=\"video-popup__media relative shadow-lg-2 rounded-s overflow-hidden lg:rounded-m !static max-md:w-[710px]\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\n\t\t\t\t\t\t\t<div class=\"video_embed js-video-embed\">\n\t\t\t\t\t<div>\u2028  <script async=\"\" src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\u2028  <div class=\"sl-embed\" style=\"position:relative;padding-bottom:60%;width:100%;height:0;transform:scale(1)\">\u2028  <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/fser3zoaytkz?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\u2028  <\/div>\u2028<\/div>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block\" data-categories=\"\" 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style=\"position:relative;padding-bottom:calc(52.72% + 25px);width:100%;height:0;transform:scale(1)\">\u2028  <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/xbl9wj2kfdam?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\u2028  <\/div>\u2028<\/div>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block\" data-categories=\"gestion-de-la-qualite\" data-type=\"video_demo\">\n\t\t\t\t\t\t\t\n\t<div class=\"video-module lint-ignore\"  data-module=\"video-popup\">\n\t\t<div class=\"container relative relative max-w-full !px-0 is-center-button\" data-aos=\"fade-up\">\n\t\t\t<div class=\"video-popup__media relative shadow-lg-2 rounded-s overflow-hidden lg:rounded-m !static max-md:w-[710px]\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\n\t\t\t\t\t\t\t<div class=\"video_embed js-video-embed\">\n\t\t\t\t\t<script src=\"https:\/\/fast.wistia.com\/player.js\" async=\"\"><\/script><script src=\"https:\/\/fast.wistia.com\/embed\/sltk9ppegm.js\" async=\"\" type=\"module\"><\/script><style>wistia-player[media-\nid='sltk9ppegm']:not(:defined) { background: center \/ contain no-repeat \nurl('https:\/\/fast.wistia.com\/embed\/medias\/sltk9ppegm\/swatch'); display: \nblock; filter: blur(5px); padding-top:56.25%; }<\/style> <wistia-player media-id=\"sltk9ppegm\"><\/wistia-player>\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block\" data-categories=\"sentiment-avance\" data-type=\"interactive_demo\">\n\t\t\t\t\t\t\t\n\t<div class=\"video-module lint-ignore\"  data-module=\"video-popup\">\n\t\t<div class=\"container relative relative max-w-full !px-0 is-center-button\" data-aos=\"fade-up\">\n\t\t\t<div class=\"video-popup__media relative shadow-lg-2 rounded-s overflow-hidden lg:rounded-m !static max-md:w-[710px]\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\n\t\t\t\t\t\t\t<div class=\"video_embed js-video-embed\">\n\t\t\t\t\t<div>\u2028  <script async=\"\" src=\"https:\/\/app.storylane.io\/share\/eih5juwcfsw2\"><\/script>\u2028  <div class=\"sl-embed\" style=\"position:relative;padding-bottom:calc(60.74% + 25px);width:100%;height:0;transform:scale(1)\">\u2028  <iframe loading=\"lazy\" class=\"sl-demo\" src=\"https:\/\/app.storylane.io\/demo\/eih5juwcfsw2?embed=inline\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen=\"\" style=\"position:absolute;top:0;left:0;width:100%!important;height:100%!important;border:1px solid rgba(63,95,172,0.35);box-shadow: 0px 0px 18px rgba(26, 19, 72, 0.15);border-radius:10px;box-sizing:border-box;\"><\/iframe>\u2028  <\/div>\u2028<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"relative p-4 bg-white shadow-lg-2 rounded-s overflow-hidden max-md:w-[710px] lg:rounded-m aspect-[710\/426] md:aspect-[1188\/713] body-medium text-text-primary-aaa hidden [.is-not-product_&#038;]:block\">Not product demo<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div\n\t\t\tclass=\"absolute bottom-0 -left-l\/l -right-l\/l z-[1] opacity-20 rounded-[100%_100%_0_0_\/_18%_18%_0_0] h-[260px] lg:h-[448px]\"\n\t\t\tstyle=\"background: linear-gradient(180deg, rgb(53, 95, 212) 0%, rgba(53, 95, 212, 0.00) 100%\"\n\t\t><\/div>\n\t\t<div\n\t\t\tclass=\"absolute bottom-0 -left-l\/l -right-l\/l z-0 rounded-[100%_100%_0_0_\/_18%_18%_0_0] h-[260px] lg:h-[448px]\"\n\t\t\tstyle=\"background: #000000\"\n\t\t><\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_5bcfffc45c492ad8ab6ec847370b7742\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\n<section\n\tclass=\"hover-tabs\"\n\tdata-theme-block-id=\"block_532fed583e3560cf9c0b0a6b55be604b\"\n\tid=\"\"\n\tdata-module=\"hover-tabs\"\n>\n\t<div class=\"relative container !px-0\">\n\t\t<div class=\"hidden lg:flex absolute -top-[5%] xl:-top-[10%] right-[40px] -z-[1] js-color-bar\" data-aos=\"fade-down\" data-aos-delay=\"300\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"flex flex-col lg:flex-row lg:items-center overflow-hidden\">\n\t\t\t<div class=\"flex flex-col lg:gap-c\/m md:px-l\/xxl\">\n\t\t\t\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"color: #0530A8\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #0530A8;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tContr\u00f4le complet de la qualit\u00e9  \t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large md:heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tRenforcez votre programme d&rsquo;assurance qualit\u00e9 omnicanal\t\t<\/h3 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\" text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Les consommateurs d&rsquo;aujourd&rsquo;hui attendent plus et pardonnent moins. Calabrio Quality Management offre aux centres de contact un ensemble d&rsquo;outils aliment\u00e9s par l&rsquo;IA pour comprendre o\u00f9 (et comment) ils peuvent s&rsquo;am\u00e9liorer, tout en responsabilisant les managers et les agents.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_532fed583e3560cf9c0b0a6b55be604b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 64px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\t\t\t\t\t\t\t\t\t<div class=\"relative flex flex-col w-screen md:hidden mt-c\/xxl pl-l\/xl\" data-aos=\"fade-left\" data-aos-duration=\"1000\">\n\t\t\t\t\t\t<div class=\"absolute -top-[120px] right-[40px] -z-[1] md:right-[100px] hover-tabs__bar js-color-bar\">\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"relative ml-[80px] pl-[35px] border-t-[5px] border-b-[5px] border--Background-Primary bg-background-inverse rounded-tl-[20px] rounded-bl-[20px]\">\n\t\t\t\t\t\t\t\t<div data-aos=\"fade-up\">\n\t<div class=\"js-wrap image lint-ignore\n\taspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.-.webp\" 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src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp 1706w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-1024x1024.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-768x768.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-1536x1536.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-600x600.webp 600w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\thidden aspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" alt=\"\" ><\/div>\n\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"w-full bg-white\">\n\t\t\t\t\t\t\t<div class=\"flex hover-tabs__images hover-tabs__images--4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full js-hover-tabs-swiper\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.8,\"allowTouchMove\":false,\"breakpoints\":{\"1024\":{\"slidesPerView\":1.1},\"1440\":{\"slidesPerView\":1.8}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px] active\" data-image=\"hover-tabs-image-0\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-1-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-0><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px]\" data-image=\"hover-tabs-image-1\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"50\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-2-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-1><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px]\" data-image=\"hover-tabs-image-2\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"100\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-1-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-2><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px]\" data-image=\"hover-tabs-image-3\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"150\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-2-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-3><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-[var(--System-Colors-Blue-50)] has-[.active]:text-[var(--System-Colors-Blue-50)]  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_532fed583e3560cf9c0b0a6b55be604b-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_532fed583e3560cf9c0b0a6b55be604b-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: h3;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left subhead-medium md:body-large lg:subhead-medium\">\n\t\t\t\t\t\tEnfin un mod\u00e8le de quantification qui n&#039;est pas unique\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_532fed583e3560cf9c0b0a6b55be604b-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore !mb-0 body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: Renforcez votre programme d&#039;assurance qualit\u00e9 omnicanal;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Que vous passiez de l&rsquo;assurance qualit\u00e9 manuelle \u00e0 l&rsquo;automatisation compl\u00e8te, Calabrio ONE propose des outils pr\u00eats pour l&rsquo;avenir, aliment\u00e9s par l&rsquo;IA, qui alignent les \u00e9valuations et les informations sur vos besoins, tout en s&rsquo;adaptant en cons\u00e9quence.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-[var(--System-Colors-Blue-50)] has-[.active]:text-[var(--System-Colors-Blue-50)] \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_532fed583e3560cf9c0b0a6b55be604b-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_532fed583e3560cf9c0b0a6b55be604b-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: h3;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left subhead-medium md:body-large lg:subhead-medium\">\n\t\t\t\t\t\tMotiver et fid\u00e9liser vos meilleurs agents\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_532fed583e3560cf9c0b0a6b55be604b-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore !mb-0 body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: Renforcez votre programme d&#039;assurance qualit\u00e9 omnicanal;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Donnez aux agents les informations sp\u00e9cifiques dont ils ont besoin. Donnez-leur les moyens de suivre leurs propres performances en temps quasi r\u00e9el, stimulez la comp\u00e9tition gr\u00e2ce \u00e0 la gamification et transformez vos clients en super fans.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-[var(--System-Colors-Blue-50)] has-[.active]:text-[var(--System-Colors-Blue-50)] \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_532fed583e3560cf9c0b0a6b55be604b-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_532fed583e3560cf9c0b0a6b55be604b-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: h3;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left subhead-medium md:body-large lg:subhead-medium\">\n\t\t\t\t\t\tCoacher avec confiance et maximiser l&#039;impact\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_532fed583e3560cf9c0b0a6b55be604b-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore !mb-0 body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: Renforcez votre programme d&#039;assurance qualit\u00e9 omnicanal;\"\n\t\t\t\t>\n\t\t\t\t\t<p>\u00c9liminez la complexit\u00e9 de la gestion du coaching et des performances \u00e0 l&rsquo;aide d&rsquo;outils disparates. Organisez des sessions de coaching en toute transparence, documentez les interactions et suivez les progr\u00e8s des agents par rapport aux indicateurs de performance cl\u00e9s (KPI) dans une plateforme compl\u00e8te de contr\u00f4le de la qualit\u00e9.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-[var(--System-Colors-Blue-50)] has-[.active]:text-[var(--System-Colors-Blue-50)] \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-3\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"3\"\n\t\t\t\t\tdata-target=\"content-block_532fed583e3560cf9c0b0a6b55be604b-3\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_532fed583e3560cf9c0b0a6b55be604b-3\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: h3;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left subhead-medium md:body-large lg:subhead-medium\">\n\t\t\t\t\t\tProt\u00e9gez vos donn\u00e9es, prot\u00e9gez vos investissements\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_532fed583e3560cf9c0b0a6b55be604b-3\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore !mb-0 body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_532fed583e3560cf9c0b0a6b55be604b-3\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: Renforcez votre programme d&#039;assurance qualit\u00e9 omnicanal;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Garantissez la conformit\u00e9 et g\u00e9rez les risques gr\u00e2ce \u00e0 une vue compl\u00e8te de votre centre de contact et \u00e0 plusieurs m\u00e9thodes pour emp\u00eacher l&rsquo;enregistrement de donn\u00e9es sensibles sur les clients.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex py-c\/s px-page-margin md:mt-c\/xxl md:p-0 md:pb-[6px] js-accordion-button active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full lg:w-auto !shadow-none\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex py-c\/s px-page-margin md:mt-c\/xxl md:p-0 md:pb-[6px] js-accordion-button hidden\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full lg:w-auto !shadow-none\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex py-c\/s px-page-margin md:mt-c\/xxl md:p-0 md:pb-[6px] js-accordion-button hidden\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full lg:w-auto !shadow-none\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex py-c\/s px-page-margin md:mt-c\/xxl md:p-0 md:pb-[6px] js-accordion-button hidden\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary w-full lg:w-auto !shadow-none\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"relative hidden md:flex flex-col max-w-[85%] lg:max-w-[40%] xl:max-w-[560px] ml-auto pt-48 lg:pt-0 pl-l\/xl\" data-aos=\"fade-left\" data-aos-duration=\"1000\">\n\t\t\t\t<div class=\"hidden md:flex lg:hidden absolute top-[40px] right-[40px] -z-[1] js-color-bar\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"relative pl-l\/xl border-t-[10px] border-b-[10px] border--Background-Primary bg-background-inverse rounded-tl-[20px] rounded-bl-[20px]\">\n\t\t\t\t\t<div class=\"absolute top-[10px] left-[16px]\"><svg width=\"49\" height=\"49\" viewBox=\"0 0 49 49\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M36.5 28.0182C34.8655 32.9354 30.2034 36.4941 24.6931 36.4941C17.8241 36.4941 12.2586 30.9768 12.2586 24.1699C12.2586 17.363 17.8172 11.8458 24.6862 11.8458C30.1966 11.8458 34.8655 15.3975 36.4931 20.3216H44.4931C42.6862 11.1147 34.5069 4.16992 24.6862 4.16992C13.5414 4.16992 4.5 13.1216 4.5 24.1699C4.5 35.2182 13.5414 44.1699 24.6862 44.1699C34.5069 44.1699 42.6862 37.2251 44.5 28.0182H36.5Z\" fill=\"#E3120A\"\/>\n<path d=\"M31.6041 24.0114C30.0731 23.8321 28.011 23.1562 26.6593 21.6734C25.6317 20.5493 24.8524 18.8941 24.6593 17.2734H24.3421C24.1558 18.8941 23.3696 20.5493 22.3421 21.6734C20.9903 23.1562 18.9283 23.8321 17.3972 24.0114C16.6386 24.101 15.5352 24.1217 15.5352 24.1217V24.2183C15.5352 24.2183 16.6455 24.239 17.3972 24.3286C18.9283 24.5079 20.9903 25.1838 22.3421 26.6665C23.3696 27.7907 24.149 29.4458 24.3421 31.0665H24.6593C24.8455 29.4458 25.6317 27.7907 26.6593 26.6665C28.011 25.1838 30.0731 24.5079 31.6041 24.3286C32.3627 24.239 33.4662 24.2183 33.4662 24.2183V24.1217C33.4662 24.1217 32.3558 24.101 31.6041 24.0114Z\" fill=\"white\"\/>\n<\/svg>\n<\/div>\n\t\t\t\t\t\t<div data-aos=\"fade-up\">\n\t<div class=\"js-wrap image lint-ignore\n\taspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.-.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.-.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.-.webp 1080w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.--300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.--1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.--768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/how-can-you-elevate-your-qm-programto-go-from-good-to-great-this-blog-will-cover-12-strategies-for-driving-quality-in-your-contact-center.--600x400.webp 600w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\thidden aspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1-300x158.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1-1024x540.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1-768x405.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1-1536x810.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/AdobeStock_663201702-scaled-1-2048x1080.webp 2048w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\thidden aspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2.webp 1706w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-300x300.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-1024x1024.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-150x150.webp 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-768x768.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-1536x1536.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/AdobeStock_440299419-scaled-e1735868031530-2-600x600.webp 600w\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\thidden aspect-[240\/180] md:aspect-[400\/400] js-bg-image-trigger image--cover\t\" data-module=\"image\" data-bg-image=hover-tabs-bg-image-3>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2018\/05\/pci-tech-note-portfolio-500x300-2.jpg\" alt=\"\" ><\/div>\n\t<\/div>\n\t\t<div class=\"w-full bg-white\">\n\t\t\t\t\t\t\t<div class=\"flex hover-tabs__images hover-tabs__images--4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full js-hover-tabs-swiper\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.8,\"allowTouchMove\":false,\"breakpoints\":{\"1024\":{\"slidesPerView\":1.1},\"1440\":{\"slidesPerView\":1.8}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px] active\" data-image=\"hover-tabs-image-0\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"0\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-1-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-0><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n<div class=\"swiper-slide w-[95px] min-w-[95px] h-[100px] sm:w-[226px] sm:min-w-[226px] sm:h-[240px] sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px]\" data-image=\"hover-tabs-image-1\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"50\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" 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sm:min-h-[240px] transition-transform duration-[800ms] ease-linear hover-tabs__image js-image-trigger -ml-[1px]\" data-image=\"hover-tabs-image-3\">\n\t<div class=\"w-full h-full bg-white border border-stroke-primary\" data-aos=\"fade-up\" data-aos-delay=\"150\">\n\t\t\t\t\t\t\n\t<div class=\"w-full h-full lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Card-2-1.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=heading-block_532fed583e3560cf9c0b0a6b55be604b-3><\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_532fed583e3560cf9c0b0a6b55be604b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 64px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 64px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_d15384cf0bdae2ee3dfac34ac18a4b1b\"\n\tdata-aos=\"fade-up\"\n>\n\t\n\t\t<div style=\"background-color: #080F21\" class=\"flex justify-center items-center w-full lg:w-1\/2\">\n\t\t\n\t<div class=\"w-full aspect-[131\/119] md:aspect-[744\/403] lg:h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Calabrio-Parteners-With-BG.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t<\/div>\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"eyebrow flex py-c\/s gap-c\/s\">\n\t\t\t\t\t\t\t<span class=\"eyebrow__icon icon text-background-secondary flex items-center rounded-full bg-stroke-primary\"\n\t\t\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"eyebrow__content subhead-small text-background-highlight\">Calculateur de retour sur investissement<\/span>\n\t\t\t\t\t\t<\/h3>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\" class=\"heading-xs break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\tD\u00e9couvrez la diff\u00e9rence Calabrio ONE\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span style=\"color: #C4CDE3\" class=\"wysiwyg\"><p><span class=\"TextRun SCXW5043243 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW5043243 BCX0\">Dot\u00e9 des moyens d&rsquo;action <\/span><span class=\"NormalTextRun SCXW5043243 BCX0\">la main-d&rsquo;\u0153uvre la plus <\/span><\/span><span class=\"TextRun Highlight SCXW5043243 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW5043243 BCX0\">la plus avanc\u00e9e au monde<\/span><span class=\"NormalTextRun SCXW5043243 BCX0\"> la plus avanc\u00e9e au monde<\/span><\/span><span class=\"TextRun SCXW5043243 BCX0\" lang=\"EN-US\" data-contrast=\"auto\" xml:lang=\"EN-US\"><span class=\"NormalTextRun SCXW5043243 BCX0\">que<\/span><span class=\"NormalTextRun SCXW5043243 BCX0\"> pourrait faire votre<\/span> <span class=\"NormalTextRun SCXW5043243 BCX0\">main-d&rsquo;\u0153uvre <\/span> <span class=\"NormalTextRun SCXW5043243 BCX0\">pour votre entreprise ? Utilisez notre calculateur de retour sur investissement pour savoir<\/span> <span class=\"NormalTextRun SCXW5043243 BCX0\">la <\/span><span class=\"NormalTextRun SCXW5043243 BCX0\">la diff\u00e9rence que seul<\/span><span class=\"NormalTextRun SCXW5043243 BCX0\"> Calabrio ONE.<\/span><\/span><\/p>\n<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/calculateur-deconomies-calabrio-one-suite-wide\/\" title=\"Calculez votre retour sur investissement\" aria-label=\"Calculez votre retour sur investissement\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Calculez votre retour sur investissement<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d15384cf0bdae2ee3dfac34ac18a4b1b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_f8fa1aec35f5e7705fe620486a41809f\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h2\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tCaract\u00e9ristiques QM\t\t\t<\/h2 >\n\t\t\t\n\t\t\t\t\t\t<h3\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tPrenez le contr\u00f4le de votre exp\u00e9rience client\t\t<\/h3 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>La gestion de la qualit\u00e9 du centre de contact Calabrio est votre centre de commande CX. Am\u00e9liorez votre programme d&rsquo;assurance qualit\u00e9 gr\u00e2ce \u00e0 une source unique de v\u00e9rit\u00e9 et \u00e0 un ensemble complet d&rsquo;outils aliment\u00e9s par l&rsquo;IA pour traiter les probl\u00e8mes ayant un impact sur les exp\u00e9riences au sein et en dehors du centre de contact.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex flex-col md:flex-row gap-c\/m justify-center py-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_f8fa1aec35f5e7705fe620486a41809f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_f8fa1aec35f5e7705fe620486a41809f\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"features-tabs container\"\n\t\tdata-theme-block-id=\"block_f5ce6432802a50bc14eb00368b10896a\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\n\t<section\n\t\tclass=\"tabs\"\n\t\tdata-module=\"tabs\">\n\t\t<div class=\"nav-tabs flex flex-col justify-center  lg:w-[calc(100vw-110px)] lg:-ml-[65px] px-0\">\n\t\t\t<div\n\t\t\t\tclass=\"relative hidden flex-col items-center justify-center w-full py-c\/m border-t-0.5 border-solid border-stroke-tertiary lg:flex lg:flex-row items-stretch lint-ignore\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12 is-active\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-0\"\n\t\t\t\t\t\t\tdata-title=\"Auto QM\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Auto QM<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-1\"\n\t\t\t\t\t\t\tdata-title=\"Capture d&#039;appels omnicanale\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Capture d&#039;appels omnicanale<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-2\"\n\t\t\t\t\t\t\tdata-title=\"Lecteur multim\u00e9dia\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Lecteur multim\u00e9dia<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-3\"\n\t\t\t\t\t\t\tdata-title=\"R\u00e9sum\u00e9 de l&#039;interaction\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>R\u00e9sum\u00e9 de l&#039;interaction<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\t\tclass=\"nav-tabs__button group js-btn-tab flex items-center justify-center w-full min-h-12 px-c\/l py-c\/m subhead-xs text-text-secondary-aa transition-[background] [&amp;.is-active]:text-text-highlight-aaa [&amp;.is-active]:bg-background-secondary xl:w-auto xl:hover:bg-background-secondary max-lg:transition-[opacity,height] max-lg:duration-300 max-lg:opacity-0 max-lg:h-0 max-lg:[.is-active-dropdown_&amp;]:opacity-100 max-lg:[.is-active-dropdown_&amp;]:h-12\"\n\t\t\t\t\t\t\tdata-tab=\"tab-panel-4\"\n\t\t\t\t\t\t\tdata-title=\"Contr\u00f4le en temps r\u00e9el\"\n\t\t\t\t\t\t>\n\t\t\t\t\t\t\t<span class=\"inline-flex w-0 -mt-0.5 opacity-0 duration-500 \">\n\t\t\t\t\t\t\t\t<svg width=\"16\" height=\"17\" viewBox=\"0 0 16 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.33333 6.66992V12.0033M6.33333 6.66992V12.0033M9.66667 6.66992V12.0033M12.6667 6.66992V12.0033M2 13.0699L2 13.6033C2 13.9766 2 14.1633 2.07266 14.3059C2.13658 14.4314 2.23856 14.5333 2.36401 14.5973C2.50661 14.6699 2.6933 14.6699 3.06667 14.6699H12.9333C13.3067 14.6699 13.4934 14.6699 13.636 14.5973C13.7614 14.5333 13.8634 14.4314 13.9273 14.3059C14 14.1633 14 13.9766 14 13.6033V13.0699C14 12.6966 14 12.5099 13.9273 12.3673C13.8634 12.2418 13.7614 12.1398 13.636 12.0759C13.4934 12.0033 13.3067 12.0033 12.9333 12.0033H3.06667C2.6933 12.0033 2.50661 12.0033 2.36401 12.0759C2.23857 12.1398 2.13658 12.2418 2.07266 12.3673C2 12.5099 2 12.6966 2 13.0699ZM7.76861 2.72135L2.83527 3.81764C2.53723 3.88387 2.38821 3.91699 2.27698 3.99713C2.17886 4.06781 2.10182 4.16386 2.0541 4.27497C2 4.40094 2 4.5536 2 4.85891L2 5.60326C2 5.97663 2 6.16331 2.07266 6.30592C2.13658 6.43136 2.23856 6.53335 2.36401 6.59726C2.50661 6.66992 2.6933 6.66992 3.06667 6.66992H12.9333C13.3067 6.66992 13.4934 6.66992 13.636 6.59726C13.7614 6.53335 13.8634 6.43136 13.9273 6.30592C14 6.16331 14 5.97663 14 5.60326V4.85891C14 4.5536 14 4.40094 13.9459 4.27497C13.8982 4.16386 13.8211 4.06781 13.723 3.99713C13.6118 3.91699 13.4628 3.88387 13.1647 3.81764L8.23139 2.72135C8.14504 2.70216 8.10187 2.69256 8.05824 2.68874C8.01949 2.68534 7.98051 2.68534 7.94176 2.68874C7.89813 2.69256 7.85496 2.70216 7.76861 2.72135Z\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span>Contr\u00f4le en temps r\u00e9el<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t<div class=\"block lg:hidden py-c\/m border-t-0.5 border-solid border-stroke-tertiary\">\n\t\t\t\t\n\t<div class=\"nav-tabs__dropdown flex flex-col items-center gap-c\/s w-full bg-background-secondary rounded-s [&amp;_&gt;div]:max-w-full [&amp;_button]:text-text-highlight-aaa [&amp;_button]:subhead-xs [&amp;_button]:text-text-highlight-aaa lg:hidden lg:flex-1 lg:flex-row lg:gap-c\/m lg:items-start lg:justify-end  md:w-[50%] lg:w-full\" data-module=\"dropdown\">\n\t\t\t\t<div class=\"relative z-50 w-full lg:max-w-[288px] js-dropdown\">\n\t\t\t<button class=\"lint-ignore js-btn-dropdown relative flex items-center justify-center gap-c\/m py-c\/m pl-4 xl:px-l\/m w-full body-small border-0.5 border-solid border-stroke-tertiary rounded-s [.is-open-dropdown_&#038;]:rounded-b-none pr-8\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t<div class=\"w-full break-words text-center lg:text-left h-auto lg:pr-0 \">\n\t\t\t\t\t<span class=\"js-dropdown-value inline w-max leading-none h-full md:pl-0 md:w-full\">Auto QM<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<span class=\"absolute right-2 transition-transform duration-300 [.is-open-dropdown_&#038;]:rotate-180\">\n\t\t\t\t\t<svg width=\"25\" height=\"24\" viewBox=\"0 0 25 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Arrows \/ chevron-down\">\n    <path id=\"Icon\" d=\"M6.5 9L12.5 15L18.5 9\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t<ul class=\"absolute top-full left-0 right-0 z-10 flex flex-col bg-white border-0.5 border-solid border-stroke-tertiary border-t-0 rounded-b-s opacity-0 invisible transition-opacity [.is-open-dropdown_&#038;]:opacity-100 [.is-open-dropdown_&#038;]:visible\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden is-current\"\n\t\t\t\t\t\tdata-value=\"tab-panel-0\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Auto QM<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-1\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Capture d&#039;appels omnicanale<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-2\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Lecteur multim\u00e9dia<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-3\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">R\u00e9sum\u00e9 de l&#039;interaction<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"js-select-dropdown flex items-center justify-between p-c\/m body-small text-text-primary-aaa border-b-thin border-solid border-stroke-tertiary cursor-pointer transition-[background] xl:hover:bg-background-accent last:border-b-0 [&#038;.is-current]:bg-background-accent [&#038;.is-disabled]:hidden\"\n\t\t\t\t\t\tdata-value=\"tab-panel-4\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span class=\"js-select-name\">Contr\u00f4le en temps r\u00e9el<\/span>\n\t\t\t\t\t\t<span class=\"opacity-0 invisible transition-opacity [.is-current_&#038;]:opacity-100 [.is-current_&#038;]:visible\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n  <g id=\"Icon\">\n    <path id=\"Icon_2\" d=\"M7.5 12L10.5 15L16.5 9M22 12C22 17.5228 17.5228 22 12 22C6.47715 22 2 17.5228 2 12C2 6.47715 6.47715 2 12 2C17.5228 2 22 6.47715 22 12Z\" stroke=\"#0530A8\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n  <\/g>\n<\/svg>\n<\/span>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"panel-tabs py-l\/m md:pt-0 lg:pt-l\/m\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block is-active\" data-panel-tab=\"tab-panel-0\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Predictions-Visualizations.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Predictions-Visualizations.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Predictions-Visualizations.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tAuto QM pilot\u00e9e par l&#039;IA\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Automatisez les \u00e9valuations, suivez les performances et obtenez de meilleurs r\u00e9sultats gr\u00e2ce \u00e0 des outils avanc\u00e9s de gestion de la qualit\u00e9 aliment\u00e9s par l&rsquo;IA et b\u00e9n\u00e9ficiant de d\u00e9cennies d&rsquo;expertise en mati\u00e8re de gestion de la qualit\u00e9.<\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>\u00c9valuation compl\u00e8te des interactions :<\/strong> \u00c9valuez chaque question, pour chaque interaction, sur tous les canaux. D\u00e9couvrez des informations cach\u00e9es et transformez la qualit\u00e9 pour un impact durable.<\/li>\n<li><strong>Flexibilit\u00e9 in\u00e9gal\u00e9e :<\/strong> Concevez des \u00e9valuations qui refl\u00e8tent vos objectifs uniques gr\u00e2ce \u00e0 des questions et \u00e0 une notation personnalis\u00e9es qui peuvent \u00eatre sauvegard\u00e9es et r\u00e9utilis\u00e9es pour une coh\u00e9rence \u00e0 grande \u00e9chelle.<\/li>\n<li><strong>Int\u00e9gration de la base de connaissances :<\/strong> Connectez vos connaissances internes pour am\u00e9liorer la pr\u00e9cision de l&rsquo;\u00e9valuation gr\u00e2ce \u00e0 un contexte plus approfondi.<\/li>\n<li><strong>La complexit\u00e9 de la conformit\u00e9, simplifi\u00e9e :<\/strong> Automatisez les processus d&rsquo;assurance qualit\u00e9 pour garantir la conformit\u00e9 r\u00e9glementaire et mettez rapidement en \u0153uvre des mesures de contr\u00f4le avanc\u00e9es au sein des \u00e9quipes.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-1\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Sentiment-Analytics.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Sentiment-Analytics.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Sentiment-Analytics.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tCapture d&#039;appels omnicanale\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>La plateforme int\u00e9gr\u00e9e de Calabrio ONE garantit une capture \u00e0 100 % de chaque interaction sur les canaux traditionnels et num\u00e9riques, y compris l&rsquo;enregistrement sur le poste de travail. Chaque appel, e-mail, chat, texte et tweet est transform\u00e9 en donn\u00e9es centr\u00e9es sur le client hautement utilisables, stock\u00e9es en toute s\u00e9curit\u00e9 dans le nuage.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-2\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Media-Player.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Media-Player.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Media-Player.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tLecteur multim\u00e9dia\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Tous vos outils d&rsquo;\u00e9valuation et vos informations sur les contacts en un seul endroit &#8211; pas besoin de fen\u00eatres ou de clics suppl\u00e9mentaires. Acc\u00e9dez aux enregistrements audio et d&rsquo;\u00e9cran, aux informations sur les contacts, aux analyses pr\u00e9dictives et aux formulaires d&rsquo;\u00e9valuation dans une vue de bureau unifi\u00e9e et facile \u00e0 absorber, con\u00e7ue pour les habitudes des utilisateurs modernes.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-3\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Analytics-Interaction-Summary-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tR\u00e9sum\u00e9s d&#039;interactions dynamiques g\u00e9n\u00e9r\u00e9s par l&#039;IA\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>\u00c9liminez le travail fastidieux apr\u00e8s l&rsquo;appel et d\u00e9bloquez sans effort des informations cl\u00e9s sur les conversations. Interaction Summary fournit des r\u00e9sum\u00e9s pr\u00e9cis et succincts de chaque interaction avec :<\/p>\n<ul>\n<li><strong>Am\u00e9liorez l&rsquo;engagement et le rendement des agents : <\/strong>R\u00e9duisez consid\u00e9rablement le travail fastidieux apr\u00e8s l&rsquo;appel et permettez aux agents de consacrer plus de temps \u00e0 l&rsquo;am\u00e9lioration de leurs comp\u00e9tences et \u00e0 l&rsquo;engagement des clients.<strong>  <\/strong><\/li>\n<li><strong>Extrayez les th\u00e8mes et les tendances cl\u00e9s : <\/strong>Plut\u00f4t que d&rsquo;examiner manuellement des interactions enti\u00e8res, utilisez des r\u00e9sum\u00e9s concis pour identifier les besoins r\u00e9currents des clients, les points douloureux et les probl\u00e8mes de qualit\u00e9 \u00e9mergents sur tous les canaux.<strong> <\/strong><\/li>\n<li><strong>Rationalisez le coaching et le feedback : <\/strong>Fournissez aux agents un retour d&rsquo;information instantan\u00e9 et exploitable, r\u00e9duisez le temps de formation et identifiez rapidement les domaines dans lesquels les \u00e9quipes ont besoin d&rsquo;un soutien suppl\u00e9mentaire.<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"panel-tabs__content js-tab-content hidden [&#038;.is-active:not(.is-disabled)]:block \" data-panel-tab=\"tab-panel-4\">\n\t\t\t\t\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m gap-gutter md:flex-col-reverse lg:flex-row lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  lg:w-[51.83%] aspect-[313\/347] lg:aspect-[606\/672] image--cover\t\" data-module=\"image\" loading=lazy data-aos=fade-up data-aos-delay=250>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1.webp 1212w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1-271x300.webp 271w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1-923x1024.webp 923w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/03\/Speech-Text-Analytics-1-768x852.webp 768w\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l !pr-0 md:py-l\/m md:!px-l\/xxl lg:!p-l\/m lg:!w-[48.47%] !gap-c\/m\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  heading-large md:heading-small text-start md:text-start -ml-[0.5px]\" data-aos=\"fade-up\">\n\t\t\tSurveillance en temps r\u00e9el et enregistrement d&#039;\u00e9cran\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small wysiwyg\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>B\u00e9n\u00e9ficiez d&rsquo;une visibilit\u00e9 totale sur les interactions en direct et les flux de travail des agents gr\u00e2ce \u00e0 la surveillance en temps r\u00e9el et \u00e0 l&rsquo;enregistrement des \u00e9crans. Ces outils vous permettent d&rsquo;observer les comportements au fur et \u00e0 mesure qu&rsquo;ils se produisent et d&rsquo;analyser l&rsquo;activit\u00e9 apr\u00e8s l&rsquo;appel pour d\u00e9couvrir les lacunes des processus, les inefficacit\u00e9s ou les besoins de formation.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_f5ce6432802a50bc14eb00368b10896a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_190ed17109e0f60b0a65d35ffce8fffb\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tPourquoi Calabrio\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tUne innovation qui d\u00e9passe la concurrence\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Des agents aux analystes, la plateforme Calabrio ONE permet aux centres de contact d&rsquo;atteindre leurs objectifs &#8211; et leurs \u00e9valuations le prouvent.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_190ed17109e0f60b0a65d35ffce8fffb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_190ed17109e0f60b0a65d35ffce8fffb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tclass=\"competitor-table overflow-hidden\"\n\t\tdata-theme-block-id=\"block_b2d908b1f6230b444ef6560306201842\"\n\t\tdata-module=\"competitor-table\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"container px-page-margin lg:px-c\/l xl:px-page-margin\">\n\t\t\t<div class=\"flex\">\n\t\t\t\t\n<div class=\"competitor-table-title hidden w-full max-w-[204px] mr-c\/m lg:block\">\n\t\t<div class=\"py-c\/xl\">\n\t\t\t\t\t<div\n\t\t\t\tclass=\"flex items-center p-c\/m body-medium font-medium text-text-primary-aaa border-b-thin border-stroke-tertiary\"\n\t\t\t\tdata-table-item=\"logo\">\n\t\t\t\t<span><\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"flex items-center body-medium p-c\/m font-medium text-text-primary-aaa border-b-thin border-stroke-tertiary\"\n\t\t\t\tdata-table-item=\"ratings\">\n\t\t\t\t<span>Gartner Rating<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center p-c\/m body-medium font-medium text-text-primary-aaa border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\tdata-table-item=\"chart-0\"\n\t\t\t\t\t\tdata-table-item-type=\"text\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span>Classement G2<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center p-c\/m body-medium font-medium text-text-primary-aaa border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\tdata-table-item=\"chart-1\"\n\t\t\t\t\t\tdata-table-item-type=\"text\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span>D\u00e9lai moyen de retour sur investissement<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<div class=\"flex items-center p-c\/m body-medium font-medium text-text-primary-aaa border-b-thin border-stroke-tertiary\" data-table-item=\"percentage\">\n\t\t\t\t<span>G2 Customer Satisfaction Score<\/span>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center p-c\/m body-medium font-medium text-text-primary-aaa\"\n\t\t\t\t\t\tdata-table-item=\"link\"\n\t\t\t\t\t\tdata-table-item-type=\"link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<span><\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n<\/div>\n\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded swiper--navigation-top\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":24,\"loop\":false,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t<section class=\"competitor-table-block swiper-slide [&amp;_+section]:!border-l-0\">\n\t\t\t<h3\n\t\t\tclass=\"competitor-table-block__title flex items-center justify-center min-h-c\/m mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden\"\n\t\t\tdata-table-item=\"title\">\n\t\t\t<span class=\"px-gutter\">Calabrio ONE<\/span>\n\t\t<\/h3>\n\t\n\t<div class=\"competitor-table-block__inner text-center\">\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\"><span><\/span><\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-t-l\" style=\"background-color: #D2F3FA66\"><\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"competitor-table-block__row-top flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"h-full border-b-thin border-stroke-tertiary\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t<div class=\"border-b-thin border-stroke-tertiary\" data-table-item=\"logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-c\/xl inline-flex justify-center items-center image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/calabrio-competitor-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/calabrio-competitor-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/calabrio-competitor-logo.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"competitor-table-block__title body-medium hidden p-c\/m text-text-primary-aaa lg:block\">\n\t\t\t\t\t\t\t\t<span>Calabrio ONE<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t<span>Gartner Rating<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"ratings\">\n\t\t\t\t\t\t<div class=\"py-c\/s\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex items-center justify-center gap-c\/s\" data-rating=\"4.5\">\n\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4.5;\" aria-label=\"Rating of this product is 4.5 out of 5.\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rating\">\n\t\t\t\t\t\t\t\t4.5\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small mt-c\/s text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t340 Commentaires\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>Classement G2<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-0\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4.5\" aria-label=\"Rating of this product is 4.5 out of 5\"><\/div>\n<div class=\"rating\">4.5<\/div>\n<p>326 Examens<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>D\u00e9lai moyen de retour sur investissement<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-1\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-medium font-medium text-text-primary-aaa empty:hidden\">\n\t\t\t\t\t\t\t\t\t\t\t\t22 mois\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex text-left\">\n\t\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span>Article vedette<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"percentage\">\n\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmin-w-10 h-10 inline-flex justify-center items-center\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s display-small text-text-highlight-aaa\">\n\t\t\t\t\t\t\t\t\t91%\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s wysiwyg font-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\tScore de satisfaction G2\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span><\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"background-color: #D2F3FA66\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m\"\n\t\t\t\t\t\t\tdata-table-item=\"link\"\n\t\t\t\t\t\t\tdata-table-item-type=\"link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t<span><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-b-l\" style=\"background-color: #D2F3FA66\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section><section class=\"competitor-table-block swiper-slide lg:border-l-thin lg:border-stroke-tertiary\">\n\t\t\t<h3\n\t\t\tclass=\"competitor-table-block__title flex items-center justify-center min-h-c\/m mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden\"\n\t\t\tdata-table-item=\"title\">\n\t\t\t<span class=\"px-gutter\">NiCE WFM<\/span>\n\t\t<\/h3>\n\t\n\t<div class=\"competitor-table-block__inner text-center\">\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\"><span><\/span><\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-t-l\" style=\"\"><\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"competitor-table-block__row-top flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"h-full border-b-thin border-stroke-tertiary\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t<div class=\"border-b-thin border-stroke-tertiary\" data-table-item=\"logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-c\/xl inline-flex justify-center items-center image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/nice-competitor-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/nice-competitor-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/nice-competitor-logo.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"competitor-table-block__title body-medium hidden p-c\/m text-text-primary-aaa lg:block\">\n\t\t\t\t\t\t\t\t<span>NiCE WFM<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t<span>Gartner Rating<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"ratings\">\n\t\t\t\t\t\t<div class=\"py-c\/s\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex items-center justify-center gap-c\/s\" data-rating=\"4.3\">\n\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4.3;\" aria-label=\"Rating of this product is 4.3 out of 5.\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rating\">\n\t\t\t\t\t\t\t\t4.3\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small mt-c\/s text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t1.721 Examens\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>Classement G2<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-0\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4.2\" aria-label=\"Rating of this product is 4.2 out of 5\"><\/div>\n<div class=\"rating\">4.2<\/div>\n<p>475 Reviews (en anglais)<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>D\u00e9lai moyen de retour sur investissement<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-1\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-medium font-medium text-text-primary-aaa empty:hidden\">\n\t\t\t\t\t\t\t\t\t\t\t\t35 mois\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex text-left\">\n\t\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span>Article vedette<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"percentage\">\n\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmin-w-10 h-10 inline-flex justify-center items-center\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s display-small text-text-highlight-aaa\">\n\t\t\t\t\t\t\t\t\t51%\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s wysiwyg font-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\tScore de satisfaction G2\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span><\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m\"\n\t\t\t\t\t\t\tdata-table-item=\"link\"\n\t\t\t\t\t\t\tdata-table-item-type=\"link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/nice-wfm-competitor-lp-2\/\" title=\"En savoir plus\" aria-label=\"En savoir plus\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">En savoir plus<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t<span><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-b-l\" style=\"\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section><section class=\"competitor-table-block swiper-slide lg:border-l-thin lg:border-stroke-tertiary\">\n\t\t\t<h3\n\t\t\tclass=\"competitor-table-block__title flex items-center justify-center min-h-c\/m mb-4 px-c\/xxl body-large font-medium text-text-primary-aaa lg:hidden\"\n\t\t\tdata-table-item=\"title\">\n\t\t\t<span class=\"px-gutter\">Aspect Workforce<\/span>\n\t\t<\/h3>\n\t\n\t<div class=\"competitor-table-block__inner text-center\">\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\"><span><\/span><\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-t-l\" style=\"\"><\/div>\n\t\t<\/div>\n\n\t\t\t\t\t<div class=\"competitor-table-block__row-top flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"h-full border-b-thin border-stroke-tertiary\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t<div class=\"border-b-thin border-stroke-tertiary\" data-table-item=\"logo\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-c\/xl inline-flex justify-center items-center image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/aspect-competitor-logo.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/aspect-competitor-logo.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/aspect-competitor-logo.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"competitor-table-block__title body-medium hidden p-c\/m text-text-primary-aaa lg:block\">\n\t\t\t\t\t\t\t\t<span>Aspect Workforce<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t<span>Gartner Rating<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"ratings\">\n\t\t\t\t\t\t<div class=\"py-c\/s\">\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex items-center justify-center gap-c\/s\" data-rating=\"4\">\n\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4;\" aria-label=\"Rating of this product is 4 out of 5.\"><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"rating\">\n\t\t\t\t\t\t\t\t4\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg--small mt-c\/s text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t90 Commentaires\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>Classement G2<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-0\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"Stars\" style=\"--rating: 4.3\" aria-label=\"Rating of this product is 4.3 out of 5\"><\/div>\n<div class=\"rating\">4.3<\/div>\n<p>88 Commentaires<\/p>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m border-b-thin border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<span>D\u00e9lai moyen de retour sur investissement<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m flex justify-center h-full p-c\/m   border-b-thin border-stroke-tertiary\"\n\t\t\t\t\t\t\t\tdata-table-item=\"chart-1\"\n\t\t\t\t\t\t\t\tdata-table-item-type=\"text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"body-medium font-medium text-text-primary-aaa empty:hidden\">\n\t\t\t\t\t\t\t\t\t\t\t\t27 mois\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\t\t\tclass=\"wysiwyg--small text-text-secondary-aa\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex text-left\">\n\t\t\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span>Article vedette<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t<div class=\"p-c\/m border-b-thin border-stroke-tertiary\" data-table-item=\"percentage\">\n\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tmin-w-10 h-10 inline-flex justify-center items-center\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-full h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s display-small text-text-highlight-aaa\">\n\t\t\t\t\t\t\t\t\t68%\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"mt-c\/s wysiwyg font-medium text-text-primary-aaa\">\n\t\t\t\t\t\t\t\t\tScore de satisfaction G2\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"flex\">\n\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"flex items-center w-1\/2 bg-white pr-c\/m body-medium font-medium text-text-primary-aaa text-left md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t\t\t<div class=\"flex items-center w-full h-full p-c\/m\">\n\t\t\t\t\t\t\t<span><\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"w-1\/2 px-c\/m md:flex-auto lg:w-full\" style=\"\">\n\t\t\t\t\t\t<div\n\t\t\t\t\t\t\tclass=\"flex justify-center h-full p-c\/m\"\n\t\t\t\t\t\t\tdata-table-item=\"link\"\n\t\t\t\t\t\t\tdata-table-item-type=\"link\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/aspect-workforce-competitor-lp\/\" title=\"En savoir plus\" aria-label=\"En savoir plus\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">En savoir plus<\/span>\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t<div class=\"flex\">\n\t\t\t<div class=\"w-1\/2 bg-white pr-c\/m md:grow-0 md:shrink-0 md:basis-auto md:w-48  lg:hidden\">\n\t\t\t\t<span><\/span>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-1\/2 pb-c\/xl md:flex-auto rounded-b-l\" style=\"\"><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_b2d908b1f6230b444ef6560306201842\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 96px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_1ed84c713810ca68be9873a0ee287140\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tCapacit\u00e9s de pointe en mati\u00e8re de gestion de la qualit\u00e9\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-large text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tDes solutions de bout en bout qui am\u00e9liorent les performances\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg--large text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Calabrio Quality Management fournit tout ce dont vous avez besoin pour prendre le contr\u00f4le complet de votre programme de qualit\u00e9 et obtenir un impact durable dans l&rsquo;ensemble de l&rsquo;organisation.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1ed84c713810ca68be9873a0ee287140\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_1ed84c713810ca68be9873a0ee287140\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tclass=\"accordion-with-image\"\n\t\tdata-theme-block-id=\"block_1678f0b39b3009d9306a99a892153804\"\n\t\tid=\"\"\n\t\tdata-module=\"accordion-with-image\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t<div class=\"flex flex-col-reverse lg:flex-row items-center w-full\">\n\t\t\t<div class=\"hidden px-page-margin lg:block w-full lg:w-[57.92%]\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary  active\"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1678f0b39b3009d9306a99a892153804-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full active\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_1678f0b39b3009d9306a99a892153804-0\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1678f0b39b3009d9306a99a892153804-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tGestionnaire du formulaire d&#039;\u00e9valuation\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1678f0b39b3009d9306a99a892153804-0\"\n\t\t\t\tclass=\" overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1678f0b39b3009d9306a99a892153804-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Concevez, personnalisez et g\u00e9rez facilement les formulaires d \u00ab \u00e9valuation gr\u00e2ce \u00e0 notre gestionnaire d \u00bb \u00e9valuation. Que vous partiez de z\u00e9ro ou que vous modifiiez des mod\u00e8les existants, vous pouvez aligner les crit\u00e8res de notation sur l&rsquo;\u00e9volution de vos objectifs commerciaux et de vos normes de conformit\u00e9, ce qui vous permet d&rsquo;am\u00e9liorer ce qui compte le plus pour votre organisation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1678f0b39b3009d9306a99a892153804-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_1678f0b39b3009d9306a99a892153804-1\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1678f0b39b3009d9306a99a892153804-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tBalisage des m\u00e9tadonn\u00e9es et possibilit\u00e9s de recherche\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1678f0b39b3009d9306a99a892153804-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1678f0b39b3009d9306a99a892153804-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>Exploitez l&rsquo;\u00e9tiquetage des m\u00e9tadonn\u00e9es pour filtrer, organiser et r\u00e9cup\u00e9rer les interactions en fonction d&rsquo;attributs pertinents, tels que le type d&rsquo;appel, l&rsquo;agent, le canal ou les \u00e9tiquettes personnalis\u00e9es. Priorisez facilement les \u00e9valuations, trouvez des opportunit\u00e9s de coaching et obtenez des informations plus cibl\u00e9es qui vous permettront d&rsquo;am\u00e9liorer l&rsquo;ensemble de votre programme de qualit\u00e9.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_1678f0b39b3009d9306a99a892153804-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_1678f0b39b3009d9306a99a892153804-2\"\n\t\t\t\t\taria-expanded=\"true\"\n\t\t\t\t\taria-controls=\"content-block_1678f0b39b3009d9306a99a892153804-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"color: #080F21;\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tRapports et analyses automatis\u00e9s\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_1678f0b39b3009d9306a99a892153804-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_1678f0b39b3009d9306a99a892153804-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"color: #344679;\"\n\t\t\t\t>\n\t\t\t\t\t<p>D\u00e9couvrez des informations sur le WFM et le QM gr\u00e2ce \u00e0 une <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/apercus-sur-lia\/\">veille strat\u00e9gique pilot\u00e9e par l&rsquo;IA<\/a> et \u00e0 des rapports personnalis\u00e9s qui constituent une source unique de v\u00e9rit\u00e9 pour les performances du centre de contact. Connectez les donn\u00e9es de qualit\u00e9, les mesures d&rsquo;adh\u00e9sion et de programmation, les tendances d&rsquo;interaction, les sentiments, etc. Identifiez les mod\u00e8les et agissez, que vous soyez coach, analyste ou responsable d&rsquo;un centre de contact.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"accordion-with-image__desktop hidden lg:block w-full px-page-margin pb-c\/l lg:pb-0 lg:px-0 lg:w-[42.08%]\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger active image--cover\t\" data-module=\"image\" data-image=accordion-with-image-0>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" alt=\"Gestionnaire du formulaire d'\u00e9valuation\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-1>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" alt=\"Balisage des m\u00e9tadonn\u00e9es et possibilit\u00e9s de recherche\" ><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\taspect-[606\/672] js-image-trigger  image--cover\t\" data-module=\"image\" data-image=accordion-with-image-2>\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" alt=\"Rapports et analyses automatis\u00e9s\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"w-full lg:hidden\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  w-full swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navCenteredImage\":true,\"slidesPerView\":1,\"spaceBetween\":20,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"breakpoints\":{\"1024\":{\"loop\":false,\"navigation\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/Performance-Management-UI.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tGestionnaire du formulaire d&#039;\u00e9valuation\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Concevez, personnalisez et g\u00e9rez facilement les formulaires d \u00ab \u00e9valuation gr\u00e2ce \u00e0 notre gestionnaire d \u00bb \u00e9valuation. Que vous partiez de z\u00e9ro ou que vous modifiiez des mod\u00e8les existants, vous pouvez aligner les crit\u00e8res de notation sur l&rsquo;\u00e9volution de vos objectifs commerciaux et de vos normes de conformit\u00e9, ce qui vous permet d&rsquo;am\u00e9liorer ce qui compte le plus pour votre organisation.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/Call-Recording-Efficient-Search.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tBalisage des m\u00e9tadonn\u00e9es et possibilit\u00e9s de recherche\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>Exploitez l&rsquo;\u00e9tiquetage des m\u00e9tadonn\u00e9es pour filtrer, organiser et r\u00e9cup\u00e9rer les interactions en fonction d&rsquo;attributs pertinents, tels que le type d&rsquo;appel, l&rsquo;agent, le canal ou les \u00e9tiquettes personnalis\u00e9es. Priorisez facilement les \u00e9valuations, trouvez des opportunit\u00e9s de coaching et obtenez des informations plus cibl\u00e9es qui vous permettront d&rsquo;am\u00e9liorer l&rsquo;ensemble de votre programme de qualit\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"card-image flex flex-col gap-c\/m swiper-slide lint-ignore\"\n\tstyle=\"\"\n\t>\n\t<div class=\"js-wrap image lint-ignore\n\tcard-image__image absolute  w-full aspect-square image--cover\t\" data-module=\"image\" loading=lazy >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Suite-Wide-Reporting-1.svg\" alt=\"\" ><\/div>\n\n\t\t<div\n\t\tclass=\"card-image__content flex flex-col flex-grow gap-c\/s pt-c\/m pr-c\/xxl pb-c\/l\">\n\t\t\t\t<h2 style=\"color: #080F21\" class=\"card-image__title\n\t\tfont-medium  md:body-medium body-large lg:body-large\" data-aos=\"fade-up\">\n\t\t\tRapports et analyses automatis\u00e9s\t<\/h2>\n\n\t\t\t\t<div\n\t\t\tstyle=\"color: #344679\"\n\t\t\tclass=\"card-image__caption text-text-tertiary-aa wysiwyg--small pb-c\/m border-b border-stroke-tertiary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\tdata-aos-delay=\"100\"\n\t\t>\n\t\t\t<p>D\u00e9couvrez des informations sur le WFM et le QM gr\u00e2ce \u00e0 une <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/apercus-sur-lia\/\">veille strat\u00e9gique pilot\u00e9e par l&rsquo;IA<\/a> et \u00e0 des rapports personnalis\u00e9s qui constituent une source unique de v\u00e9rit\u00e9 pour les performances du centre de contact. Connectez les donn\u00e9es de qualit\u00e9, les mesures d&rsquo;adh\u00e9sion et de programmation, les tendances d&rsquo;interaction, les sentiments, etc. Identifiez les mod\u00e8les et agissez, que vous soyez coach, analyste ou responsable d&rsquo;un centre de contact.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_1678f0b39b3009d9306a99a892153804\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_d2bc6eb2494bd9541767d58db1c3cc91\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\u00c9tudes de cas\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tUn alli\u00e9 de confiance pour les grandes marques qui responsabilisent les employ\u00e9s et maximisent les performances\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>D\u00e9couvrez comment Calabrio aide les grandes marques \u00e0 relever les d\u00e9fis et \u00e0 d\u00e9gager des avantages concurrentiels.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_d2bc6eb2494bd9541767d58db1c3cc91\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_d2bc6eb2494bd9541767d58db1c3cc91\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n\t<section\n\t\tid=\"\"\n\t\tclass=\"py-l\/xxl relative overflow-hidden \"\n\t\tstyle=\"background-color: #d3f3f9\"\n\t\tdata-theme-block-id=\"block_3d71be4893187d05d94a592e9e5fd817\"\n\t\tdata-module=\"case-study-testimonials\"\n\t\tdata-aos=\"fade-in\"\n\t>\n\t\t<div class=\"container relative\">\n\t\t\t<div class=\"w-full max-w-[1200px] mx-auto xxl:max-w-[1356px] shadow-lg-2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--slide-visible w-full !static bg-white\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":24,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"effect\":\"slide\",\"watchSlidesProgress\":true}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1024x684.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-768x513.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-1536x1025.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-IrdvBdYbUUg-unsplash-2-2048x1367-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Faute de solutions efficaces de WFM et de QM, GE Appliances s&rsquo;est tourn\u00e9 vers Calabrio ONE et Amazon.<br \/>\nConnectez-vous pour obtenir des gains incroyables en termes d&rsquo;efficacit\u00e9 et d&rsquo;adh\u00e9sion, tout en r\u00e9duisant le taux d&rsquo;attrition de 25 %.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK.jpg 1854w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-300x300.jpg 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1024x1024.jpg 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-150x150.jpg 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-768x768.jpg 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-1536x1536.jpg 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/GELogo_Blue_CMYK-600x600.jpg 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tAppareils GE\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/ge-appliances-modernise-son-centre-de-contact-avec-calabrio-wfm-et-amazon-connect-2\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-2048x1365.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/getty-images-zaTpvIpEigY-unsplash-1-600x400.webp 600w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><span style=\"font-weight: 400\">Delta Dental s&rsquo;effor\u00e7ait de comprendre ce qui se cachait derri\u00e8re les sentiments n\u00e9gatifs des clients et les efforts importants des agents. En combinant l&rsquo;analyse de la parole et Six Sigma, ils sont all\u00e9s au fond des choses, am\u00e9liorant le taux de satisfaction de la client\u00e8le de 20 % et r\u00e9duisant de pr\u00e8s de moiti\u00e9 les efforts des clients et des agents dans le processus.<\/span><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01.png\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01.png\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01.png 938w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01-300x300.png 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01-150x150.png 150w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01-768x768.png 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/08\/delta-dental-01-600x600.png 600w\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tRich DeMarco\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-text-secondary-aa text-p\/s\">\n\t\t\t\t\t\t\t\t\t\t\tDirecteur des op\u00e9rations, Delta Dental\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/delta-dental-of-minnesota-ameliore-de-20-la-resolution-au-premier-contact\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"swiper-slide !h-auto\">\n\t<div class=\"flex flex-col h-full shadow-lg-2 bg-white md:flex-row\">\n\t\t\t\t\t<div class=\"w-full md:w-1\/2 lg:w-1\/2 xxl:w-[39%] overflow-hidden\">\n\t\t\t\t<div class=\"js-wrap image lint-ignore\n\trelative w-full h-full aspect-[313\/280] md:aspect-[324\/560] lg:aspect-[600\/560] xxl:aspect-[530\/560] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img object-center-top\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-300x190.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-1024x647.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-768x486.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-1536x971.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/AdobeStock_69024044-05-02-2026-18_43_11_552-2048x1295.webp 2048w\" alt=\"\" ><\/div>\n\t\t\t<\/div>\n\t\t\t\t<div\n\t\t\tclass=\"w-full h-auto overflow-hidden md:w-1\/2 lg:w-1\/2 xxl:w-[61%] flex flex-col items-start justify-between p-c\/xl md:p-c\/l lg:py-c\/xl lg:px-l\/m gap-c\/l\"\n\t\t>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"lg:pt-c\/l lg:pr-c\/l max-md:max-h-[96px] max-md:overflow-hidden max-md:text-ellipsis max-md:line-clamp-4 wysiwyg md:wysiwyg--small lg:wysiwyg\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"200\"\n\t\t\t\t>\n\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-full wp-image-23913\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" alt=\"\"><\/p>\n<p>\u00a0<\/p>\n<h5>&#8211; <strong>Augmentation de 7 %<\/strong> de l&rsquo;efficacit\u00e9 de la programmation<\/h5>\n<p>\u00a0<\/p>\n<h5>&#8211; <strong>Augmentation de l&rsquo;engagement des employ\u00e9s <\/strong>dans 23 centres de contact<\/h5>\n<p>\u00a0<\/p>\n<h5>&#8211; <b>R\u00e9duction de l&rsquo;attrition des agents<\/b><\/h5>\n<p>\u00a0<\/p>\n<h6><em>\u00ab\u00a0Aujourd&rsquo;hui, les salari\u00e9s veulent avoir leur mot \u00e0 dire sur leur emploi du temps et exigent de la flexibilit\u00e9. Sans solution \u00e0 ce probl\u00e8me, le taux d&rsquo;attrition restera \u00e9lev\u00e9\u00a0\u00bb.<\/em><\/h6>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"mt-auto w-full\"\n\t\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t\t\tdata-aos-delay=\"300\"\n\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row lg:items-center border-b border-stroke-tertiary py-c\/m md:gap-c\/l\">\n\t\t\t\t\t\t\t<div class=\"lg:px-c\/s lg:border-r border-stroke-tertiary\">\n\t\t\t\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\tflex items-center md:h-20\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img w-l\/xl h-auto\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/02\/Dish_Network_logo_2012.svg\" alt=\"\" ><\/div>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-p\/m font-200\">\n\t\t\t\t\t\t\t\t\t\t\tGregory King\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-text-secondary-aa text-p\/s\">\n\t\t\t\t\t\t\t\t\t\t\tResponsable des op\u00e9rations commerciales WFM\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align btn-mt-c\/m mt-c\/m\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/case-study\/etude-de-cas-dish\/\" title=\"Lire l&#039;histoire\" aria-label=\"Lire l&#039;histoire\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text button-link-small text-text-primary-aaa\">Lire l&#039;histoire<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next xxl:mx-page-margin\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_3d71be4893187d05d94a592e9e5fd817\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\n\n\n<section\n\tid=\"cta_banner\"\n\tclass=\"flex flex-col lg:flex-row\"\n\tdata-theme-block-id=\"block_895dbaa23573aedb303b9ec13930261b\"\n\tdata-aos=\"fade-up\"\n>\n\t\t<div style=\"background-color: #080F21\" class=\"flex lg:hidden justify-center items-center w-full\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full aspect-[131\/119] md:aspect-[744\/403] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp 1920w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-1536x864.webp 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\n\t<div style=\"background-color: #080F21\" class=\"hidden lg:flex justify-center items-center w-1\/2\">\n\t\t<div class=\"js-wrap image lint-ignore\n\tw-full h-full lg:aspect-[360\/211] xxl:ml-[60px] xxl:mr-[59px] xxl:aspect-[841\/422] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH.webp 1920w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-300x169.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-1024x576.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-768x432.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/06\/SOTCC-Cover-HH-1536x864.webp 1536w\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\n\t\t\t<div style=\"background-color: #080F21\" class=\"flex flex-col w-full lg:w-1\/2 justify-center gap-c\/m p-l\/xl lg:p-l\/xxl\">\n\t\t\t\t\t\t\t<div class=\"flex flex-col gap-c\/m pb-c\/m\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"color: #FFFFFF\" class=\"heading-large break-words overflow-ellipsis line-clamp-3\">\n\t\t\t\t\t\t\t\u00c9tat du centre de contact 2025\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"flex flex-col py-c\/s items-start\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a\t\tclass=\"btn-tertiary btn-tertiary--left-align text-background-primary\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/etat-du-centre-de-contact-2025\/\" title=\"Lire le rapport\" aria-label=\"Lire le rapport\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire le rapport<\/span>\n\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_895dbaa23573aedb303b9ec13930261b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_7a46693fca48f7f31d0eb64e9ec69f14\"\n\tstyle=\"background-color: #d2f3fa\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"background-color: #d2f3fa\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tAvis des clients\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tLeaders en mati\u00e8re de gestion du personnel Satisfaction de la client\u00e8le\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>D\u00e9couvrez pourquoi les clients choisissent Calabrio pour transformer rapidement les informations en actions g\u00e9n\u00e9ratrices de revenus.<\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7a46693fca48f7f31d0eb64e9ec69f14\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7a46693fca48f7f31d0eb64e9ec69f14\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 96px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n<section\n\tid=\"\"\n\tclass=\"customer-reviews\"\n\tstyle=\"background-color: #D2F3FA\"\n>\n\t<div\n\t\tclass=\"container py-l\/xxl md:py-l\/m lg:py-l\/xxl !px-0\"\n\t\tdata-theme-block-id=\"block_3812b8ee3e5ebd16cc1bdc7c5bec30a3\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\t\t\t\t\t<div class=\"hidden lg:block pb-l\/xxl\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1,\"spaceBetween\":0,\"loop\":true,\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div class=\"w-full !h-auto px-page-margin  swiper-slide\">\n\t<div class=\"flex h-full flex-row justify-between gap-gutter\">\n\t\t<div class=\"w-[50%]\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] lint-ignore\"\n\t>\n\t\t\t<div class=\" body-xl\">&quot;C&#039;est le meilleur syst\u00e8me \u00e0 utiliser pour la gestion du personnel dans l&#039;industrie du BPO. Le suivi en direct du statut et des horaires des employ\u00e9s permet d&#039;\u00e9viter les heures perdues. Vous pouvez \u00e9galement acc\u00e9der aux enregistrements quotidiens des flux de travail des agents. L&#039;\u00e9vitement du travail peut \u00eatre facilement d\u00e9termin\u00e9 par cet outil.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Charles Angelo V<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Charles Angelo V., Analyste qualit\u00e9 externalisation\/d\u00e9localisation<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t\t<div class=\"w-[50%] flex flex-col gap-gutter justify-between\">\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Nous disposons d&#039;une main-d&#039;\u0153uvre internationale et Calabrio nous a permis de planifier et de g\u00e9rer la couverture dans le monde entier.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Lisa P<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Lisa P., Analyste du personnel d&#039;entreprise<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary min-h-[198px] !h-auto !h-auto lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;J&#039;\u00e9tais un utilisateur de longue date d&#039;un autre outil WFM lorsque j&#039;ai commenc\u00e9 \u00e0 utiliser Calabrio pour m&#039;aider \u00e0 faire des pr\u00e9visions et des plannings. La courbe d&#039;apprentissage a \u00e9t\u00e9 tr\u00e8s intuitive pour saisir les volumes d&#039;appels et les pr\u00e9visions bas\u00e9es sur les facteurs historiques. Je trouve qu&#039;il est tr\u00e8s facile de configurer de nouveaux utilisateurs et d&#039;\u00e9tablir des plannings.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brian W<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Brian W., planificateur de la gestion des effectifs pour le march\u00e9 interm\u00e9diaire<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"lg:hidden overflow-hidden pb-l\/xxl md:pb-l\/m\">\n\t\t\t\t\n\t<section\n\tclass=\"swiper  swiper--navigation-rounded swiper--margin-two-sides\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":1.282,\"spaceBetween\":16,\"breakpoints\":{\"680\":{\"slidesPerView\":1.66}},\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;C&#039;est le meilleur syst\u00e8me \u00e0 utiliser pour la gestion du personnel dans l&#039;industrie du BPO. Le suivi en direct du statut et des horaires des employ\u00e9s permet d&#039;\u00e9viter les heures perdues. Vous pouvez \u00e9galement acc\u00e9der aux enregistrements quotidiens des flux de travail des agents. L&#039;\u00e9vitement du travail peut \u00eatre facilement d\u00e9termin\u00e9 par cet outil.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Charles Angelo V<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Charles Angelo V., Analyste qualit\u00e9 externalisation\/d\u00e9localisation<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/capterra-large.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;Nous disposons d&#039;une main-d&#039;\u0153uvre internationale et Calabrio nous a permis de planifier et de g\u00e9rer la couverture dans le monde entier.<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Lisa P<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Lisa P., Analyste du personnel d&#039;entreprise<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div\n\tclass=\"h-full !flex flex-col !justify-between p-c\/l bg-background-primary swiper-slide !h-auto min-h-[280px] gap-c\/m lint-ignore\"\n\t>\n\t\t\t<div class=\" body-medium\">&quot;J&#039;\u00e9tais un utilisateur de longue date d&#039;un autre outil WFM lorsque j&#039;ai commenc\u00e9 \u00e0 utiliser Calabrio pour m&#039;aider \u00e0 faire des pr\u00e9visions et des plannings. La courbe d&#039;apprentissage a \u00e9t\u00e9 tr\u00e8s intuitive pour saisir les volumes d&#039;appels et les pr\u00e9visions bas\u00e9es sur les facteurs historiques. Je trouve qu&#039;il est tr\u00e8s facile de configurer de nouveaux utilisateurs et d&#039;\u00e9tablir des plannings.&quot;<\/div>\n\t\t<div class=\"flex flex-row justify-between\">\n\t\t<div>\n\t\t\t\t\t\t\t<p class=\"body-medium font-medium\">Brian W<\/p>\n\t\t\t\t\t\t\t\t\t\t<p class=\"body-small\">Brian W., planificateur de la gestion des effectifs pour le march\u00e9 interm\u00e9diaire<\/p>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"w-[var(--Base-Grid-Grid-40)] h-[var(--Base-Grid-Grid-40)]\">\n\t\t\t<div class=\"js-wrap image lint-ignore\n\timage--contain w-full h-full\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/11\/G2_Logo_Red_RGB.svg\" alt=\"\" ><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t\t<\/div>\n\t\t\t\t\n\t<div class=\"relative overflow-hidden max-w-[1440px] mx-auto\">\n\t\t\n\t<section\n\tclass=\"swiper  flex justify-center w-full aos-init aos-animate\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"slidesPerView\":2.856,\"spaceBetween\":18,\"autoplay\":{\"delay\":0,\"disableOnInteraction\":false},\"allowTouchMove\":false,\"loop\":true,\"speed\":2000,\"breakpoints\":{\"744\":{\"slidesPerView\":5.39,\"spaceBetween\":16},\"1024\":{\"slidesPerView\":7,\"spaceBetween\":32},\"1440\":{\"slidesPerView\":10.4,\"spaceBetween\":32}}}'\n\tdata-aos=\"swiper-slide-left\"\n\tdata-aos-duration=\"1000\"\n\t>\n\t<div class=\"swiper-wrapper\">\n\t<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_EMEA_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_MiddleEastAfrica_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_MiddleEastAfrica_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_MiddleEastAfrica_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_EMEA_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_HighPerformer_Enterprise_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_HighPerformer_Enterprise_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_HighPerformer_Enterprise_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/SpeechAnalytics_HighestUserAdoption_Enterprise_Adoption.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/SpeechAnalytics_HighestUserAdoption_Enterprise_Adoption.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/SpeechAnalytics_HighestUserAdoption_Enterprise_Adoption.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/FeedbackAnalytics_Leader_Mid-Market_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/FeedbackAnalytics_Leader_Mid-Market_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/FeedbackAnalytics_Leader_Mid-Market_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_MomentumLeader_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_MomentumLeader_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_MomentumLeader_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_UnitedKingdom_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_UnitedKingdom_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_UnitedKingdom_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Europe_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Europe_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Europe_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_EMEA_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Americas_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Americas_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Mid-Market_Americas_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Europe_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Europe_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Europe_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_EMEA_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Americas_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Americas_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_Leader_Americas_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_LatinAmerica_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_LatinAmerica_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_LatinAmerica_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_AsiaPacific_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_AsiaPacific_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_AsiaPacific_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_Americas_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_Americas_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Enterprise_Americas_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Canada_HighPerformer.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Canada_HighPerformer.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_HighPerformer_Canada_HighPerformer.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_BestUsability_Mid-Market_Total.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_BestUsability_Mid-Market_Total.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterWorkforce_BestUsability_Mid-Market_Total.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterQualityAssurance_Leader_EMEA_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterQualityAssurance_Leader_EMEA_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/ContactCenterQualityAssurance_Leader_EMEA_Leader.svg\" alt=\"\" ><\/div>\n<div class=\"js-wrap image lint-ignore\n\tswiper-slide swiper-slide flex justify-center py-c\/s min-h-[116px] lg:min-h-l\/xxl image--contain\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img [&#038;&#038;]:w-auto [&#038;&#038;]:h-20 aspect-[62\/80] absolute [&#038;&#038;]:left-1\/2 [&#038;&#038;]:top-1\/2 -translate-y-1\/2 -translate-x-1\/2\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_Leader.svg\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_Leader.svg\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/WorkforceManagement_Leader_Mid-Market_Leader.svg\" alt=\"\" ><\/div>\n\t<\/div>\n\t\n\t\t\n\t\n\t\t<\/section>\n\t\t<div class=\"gradient-left absolute top-0 -left-page-margin md:left-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(-270deg, #D2F3FA 0%, rgba(210, 243, 250, 0.00) 100%)\"><\/div>\n\t\t<div class=\"gradient-right absolute top-0 -right-page-margin md:right-0 z-10 w-[159px] h-full\" style=\"background: linear-gradient(270deg, #D2F3FA 0%, rgba(210, 243, 250, 0.00) 100%)\"><\/div>\n\t<\/div>\n\t\t<\/div>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_3812b8ee3e5ebd16cc1bdc7c5bec30a3\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 24px !important;\n\t\t\t\t\t}\n\t\t@media 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swiper--lg-hide-navigation\"\n\tdata-module=\"carousel-grid\"\n\tdata-swiper-options='{\"navigation\":{\"nextEl\":\".swiper-button-next\",\"prevEl\":\".swiper-button-prev\"},\"navCenteredImage\":true,\"slidesPerView\":1.247,\"spaceBetween\":16,\"slidesOffsetAfter\":16,\"breakpoints\":{\"744\":{\"slidesPerView\":2.12},\"1024\":{\"enabled\":false}}}'\n\tdata-aos=\"\"\n\tdata-aos-duration=\"\"\n\t>\n\t<div class=\"swiper-wrapper lg:!grid lg:grid-cols-3 gap-y-c\/l lg:gap-c\/l\">\n\t\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1.webp 1980w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1-300x175.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1-1024x597.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1-768x448.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/10\/automation_blog-1-1536x896.webp 1536w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/pourquoi-la-gestion-manuelle-de-la-qualite-prend-du-retard-et-ce-quil-faut-faire\/\" aria-label=\"Pourquoi la gestion manuelle de la qualit\u00e9 prend du retard (et ce qu&rsquo;il faut faire)\">\n\t\t\t\t\tPourquoi la gestion manuelle de la qualit\u00e9 prend du retard (et ce qu&rsquo;il faut faire)\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Oct. 4, 2024<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/pourquoi-la-gestion-manuelle-de-la-qualite-prend-du-retard-et-ce-quil-faut-faire\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-scaled.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-scaled.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-scaled.webp 2560w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-300x200.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-1024x683.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-768x512.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-1536x1024.webp 1536w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-2048x1365.webp 2048w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/03\/cx-600x400.webp 600w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/fiches-devaluation-de-lassurance-qualite-du-centre-dappel-7-conseils-pour-lassurance-qualite-et-lexcellence-cx\/\" aria-label=\"Fiches d&rsquo;\u00e9valuation de l&rsquo;assurance qualit\u00e9 du centre d&rsquo;appel : 7 conseils pour l&rsquo;assurance qualit\u00e9 et l&rsquo;excellence CX\">\n\t\t\t\t\tFiches d&rsquo;\u00e9valuation de l&rsquo;assurance qualit\u00e9 du centre d&rsquo;appel : 7 conseils pour l&rsquo;assurance qualit\u00e9 et l&rsquo;excellence CX\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Mar. 10, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/fiches-devaluation-de-lassurance-qualite-du-centre-dappel-7-conseils-pour-lassurance-qualite-et-lexcellence-cx\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\n<div\n\tclass=\"group card-resource-card flex flex-col rounded-small shadow-md overflow-hidden  swiper-slide !flex !h-auto \">\n\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\n\t<div class=\"relative\"><div class=\"js-wrap image lint-ignore\n\taspect-[7\/6] md:aspect-[176\/171] lg:aspect-[378.666\/342] image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img \" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence.webp 1352w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence-300x158.webp 300w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence-1024x540.webp 1024w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/Conversation-Intelligence-768x405.webp 768w\" alt=\"\" ><\/div>\n<\/div>\n\t\n\t<div class=\"flex flex-col grow overflow-hidden\" style=\"background-color: #ffffff\">\n\t\t\t\t\t<!-- <a class=\"card-resource__nav\" href=\"\"><\/a> -->\n\t\t\n\t\t<div class=\"card-resource__body flex flex-col grow p-c\/l gap-c\/l \">\n\t\t\t\n\t<div class=\"flex flex-row flex-wrap gap-c\/s\">\n\t\t\t<span class=\"tag body-small text-text-secondary-aa bg-background-secondary py-c\/xs px-c\/m w-max rounded-[4px]\">\n\t\t\tAnalytique\t\t<\/span>\n\t\t<\/div>\n\n\t\t\t\t\t\t<div class=\"card-resource__content grow flex flex-col gap-c\/s \" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t\t\t\t<h2 style=\"\"\n\t\t\t\tclass=\"group-hover:text-text-highlight-aaa card-resource__title leading-[1.21] subhead-medium\n\t\t\t\toverflow-ellipsis line-clamp-3\t\t\t\t\">\n\t\t\t\t<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/renforcer-les-centres-de-contact-grace-a-des-informations-intelligentes-le-pourquoi-des-innovations-de-calabrio-en-matiere-dintelligence-des-conversations\/\" aria-label=\"Renforcer les centres de contact gr\u00e2ce \u00e0 des informations intelligentes : Le \u00ab\u00a0pourquoi\u00a0\u00bb des innovations de Calabrio en mati\u00e8re d&rsquo;intelligence des conversations\">\n\t\t\t\t\tRenforcer les centres de contact gr\u00e2ce \u00e0 des informations intelligentes : Le \u00ab\u00a0pourquoi\u00a0\u00bb des innovations de Calabrio en mati\u00e8re d&rsquo;intelligence des conversations\t\t\t\t<\/a>\n\t\t\t<\/h2>\n\t\t\n\t\t\t\t\t\t\t\t<div style=\"color: #344679\"\n\t\t\t\t\t\tclass=\"card-resource__caption wysiwyg overflow-ellipsis line-clamp-6 pb-[22px]\"\n\t\t\t\t\t\tdata-aos=\"fade-up\" data-aos-once=\"true\">Avr. 23, 2025<\/div>\n\t\t\t\t\t<\/div>\n\t\n\t\t\t\t\t<div class=\"card-resource__footer\" data-aos=\"fade-up\" data-aos-once=\"true\">\n\t\t\t\t\t<a\t\tclass=\"card-resource__link btn-text-link hover:lg:gap-[32px]\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/blog\/renforcer-les-centres-de-contact-grace-a-des-informations-intelligentes-le-pourquoi-des-innovations-de-calabrio-en-matiere-dintelligence-des-conversations\/\" title=\"Lire la suite\" aria-label=\"Lire la suite\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore text-text-action\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Lire la suite<\/span>\n\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div>\n\t<\/div>\n\t\n\t\t\t\t\t<button\n\t\t\t\tclass=\"swiper-button-prev\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive pr\u00e9c\u00e9dente du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\t<button\n\t\t\t\tclass=\"swiper-button-next\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<span class=\"sr-only\">Passer \u00e0 la diapositive suivante du carrousel<\/span>\n\t\t\t<\/button>\n\t\t\n\t\n\t\t<\/section>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_959c7b9655a47dd20dd25c6a9d67f258\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<section\n\tid=\"\"\n\tdata-theme-block-id=\"block_7636f58b02a54135dc4e93f1facfd16a\"\n\tstyle=\"\"\n\t>\n\t\t<div class=\"section-header lint-ignore\" style=\"\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"w-full xl:px-page-margin py-l\/m md:pt-0 lg:py-l\/m mx-auto text-center flex flex-col gap-c\/l\">\n\t\t\t\t\t\t\t\t<h3\t\t\t\tstyle=\"\"\n\t\t\t\tclass=\"button-link-large !tracking-wider text-text-highlight-aaa flex flex-col md:flex-row items-center\n\t\t\t\tjustify-center gap-c\/s md:gap-c\/xs py-c\/s\"\n\t\t\t\tdata-aos=\"fade-down\"\n\t\t\t\t>\n\t\t\t\t<span\n\t\t\t\t\tclass=\"icon rounded-full flex items-center justify-center text-black [&#038;_svg]:w-[var(--Base-Grid-Grid-24)] [&#038;_svg]:h-[var(--Base-Grid-Grid-24)]\"\n\t\t\t\t\tstyle=\"color: #080F21;background-color: #EEF0F6\"\n\t\t\t\t\taria-hidden=\"true\">\n\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\tFoire aux questions\t\t\t<\/h3 >\n\t\t\t\n\t\t\t\t\t\t<h2\t\t\tstyle=\"color: #080F21\"\n\t\t\tclass=\"heading-medium text-primary\"\n\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\tVous cherchez de l\u2019aide ?\t\t<\/h2 >\n\t\t\n\t\t\t\t\t<div\n\t\t\t\tclass=\"wysiwyg text-navy-40\"\n\t\t\t\tstyle=\"color: #344679\"\n\t\t\t\tdata-aos=\"fade-up\"\n\t\t\t>\n\t\t\t\t<p>Obtenez des r\u00e9ponses \u00e0 certaines des questions les plus fr\u00e9quemment pos\u00e9es en mati\u00e8re de gestion de la qualit\u00e9.  <\/p>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_7636f58b02a54135dc4e93f1facfd16a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n<\/section>\n\n\t<style>\n\t[data-theme-block-id=\"block_7636f58b02a54135dc4e93f1facfd16a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\tpadding-top: 24px !important;\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\tpadding-top: 0px !important;\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\t<section\n\t\tclass=\"section-faq relative\"\n\t\tstyle=\"\"\n\t\tid=\"\"\n\t\tdata-theme-block-id=\"block_7092af307fdd22b9e397b7ee35df13e7\"\n\t\tdata-aos=\"fade-up\">\n\t\t<div class=\"container pb-l\/xxl\">\n\t\t\t\t\t\t<div class=\"flex flex-col lg:flex-row gap-0 lg:gap-c\/xl lg:py-l\/xs border-t border-stroke-tertiary\">\n\t\t\t\t\t<section\n\t\tclass=\"accordions w-full\"\n\t\tdata-module=\"accordions\"\n\t\tdata-multi-collapse=\"false\"\n\t>\n\t\t<div class=\"flex flex-col lg:grid lg:grid-cols-2 lg:gap-x-c\/xl faq-block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium !font-medium content-side-left\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-0\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\tdata-target=\"content-block_7092af307fdd22b9e397b7ee35df13e7-0\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\taria-controls=\"content-block_7092af307fdd22b9e397b7ee35df13e7-0\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tQu&#039;est-ce que la gestion de la qualit\u00e9 des centres de contact ?\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_7092af307fdd22b9e397b7ee35df13e7-0\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-0\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<p>La gestion de la qualit\u00e9 des centres de contact (QM) est une approche strat\u00e9gique visant \u00e0 am\u00e9liorer en permanence l&rsquo;exp\u00e9rience globale du client. Il s&rsquo;agit d&rsquo;analyser des donn\u00e9es provenant de diverses sources, y compris les \u00e9valuations des performances individuelles des agents, afin d&rsquo;identifier les tendances et les domaines \u00e0 am\u00e9liorer dans l&rsquo;ensemble du centre de contact.<\/p>\n<p>D\u00e9couvrez l&rsquo;importance de la gestion de la qualit\u00e9, les d\u00e9fis auxquels les \u00e9quipes sont confront\u00e9es et bien plus encore dans <a href=\"https:\/\/www.calabrio.com\/fr\/blog\/des-mises-a-jour-frequentes-pour-de-meilleurs-produits\/quality-management-2\/\">notre guide complet de la gestion de la qualit\u00e9.<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium !font-medium content-side-left\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-1\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\tdata-target=\"content-block_7092af307fdd22b9e397b7ee35df13e7-1\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\taria-controls=\"content-block_7092af307fdd22b9e397b7ee35df13e7-1\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tQuelles sont les fonctionnalit\u00e9s et les outils les plus importants des logiciels de gestion de la qualit\u00e9 pour les centres de contact ?\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_7092af307fdd22b9e397b7ee35df13e7-1\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-1\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<p>Le logiciel de gestion de la qualit\u00e9 du centre de contact le plus efficace fournira une suite compl\u00e8te d&rsquo;outils pour le contr\u00f4le et l&rsquo;assurance de la qualit\u00e9, l&rsquo;\u00e9valuation, le coaching, etc. Les principales caract\u00e9ristiques \u00e0 rechercher lors de l&rsquo;\u00e9valuation d&rsquo;un logiciel de gestion de la qualit\u00e9 sont les suivantes :<\/p>\n<ul>\n<li><strong>Enregistrement des interactions omnicanales et \u00e9valuations automatis\u00e9es :<\/strong> La capacit\u00e9 de surveiller et d&rsquo;\u00e9valuer les interactions \u00e0 travers les canaux est au c\u0153ur de tout syst\u00e8me de gestion de la qualit\u00e9 efficace. <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/enregistrement-des-appels-2\/\">Calabrio Call Recording<\/a> capture vos conversations sur tous les canaux et Auto QM fournit des \u00e9valuations pr\u00e9cises, personnalisables et aliment\u00e9es par l&rsquo;IA pour 100 % des interactions, garantissant ainsi que des informations pr\u00e9cieuses ne passent jamais entre les mailles du filet.<\/li>\n<li><strong>Analyses et rapports avanc\u00e9s :<\/strong> L&rsquo;<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/comment-utiliser-lanalyse-de-la-parole-dans-les-centres-de-contact\/\">analyse vocale<\/a>, l&rsquo;<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/un-guide-pour-lanalyse-et-la-mesure-des-sentiments-dans-les-centres-de-contact\/\">analyse des sentiments<\/a> et d&rsquo;autres outils de reporting (y compris des tableaux de bord personnalisables) doivent permettre de transformer aussi facilement que possible les donn\u00e9es relatives aux interactions avec les clients en informations utiles.<\/li>\n<li><strong>Outils automatis\u00e9s de feedback et de coaching des performances :<\/strong> Les logiciels de gestion et d&rsquo;assurance de la qualit\u00e9 des centres de contact doivent permettre une automatisation qui rationalise l&rsquo;\u00e9valuation et le retour d&rsquo;information afin que les responsables puissent se concentrer sur les probl\u00e8mes qui affectent les performances et que les agents puissent obtenir des informations bas\u00e9es sur des donn\u00e9es qui les aident \u00e0 s&rsquo;am\u00e9liorer. De plus, les <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/gestion-de-la-qualite\/calabrio-performance-coaching\/\">outils d&rsquo;accompagnement des performances<\/a> devraient simplifier les efforts d&rsquo;accompagnement des agents, le suivi de l&rsquo;efficacit\u00e9 et l&rsquo;encouragement \u00e0 l&rsquo;engagement et \u00e0 la fid\u00e9lisation.<\/li>\n<li><strong>Gamification :<\/strong> Maintenez l&rsquo;engagement des agents et favorisez la coh\u00e9sion de l&rsquo;\u00e9quipe \u00e0 l&rsquo;aide d&rsquo;outils de gamification int\u00e9gr\u00e9s, tels que des tableaux de classement personnalisables, des r\u00e9compenses et d&rsquo;autres incitations \u00e0 la performance.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"group py-c\/m md:py-c\/l border-b border-stroke-tertiary has-[.active]:border-stroke-tertiary \"\n\t\t\t>\n\t\t\t\t<h2 class=\"body-large md:subhead-medium !font-medium content-side-left\">\n\t\t\t\t<button\n\t\t\t\t\ttype=\"button\"\n\t\t\t\t\tid=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-2\"\n\t\t\t\t\tclass=\"accordion-button flex items-center justify-between w-full\"\n\t\t\t\t\tdata-toggle=\"collapse\"\n\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\tdata-target=\"content-block_7092af307fdd22b9e397b7ee35df13e7-2\"\n\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\taria-controls=\"content-block_7092af307fdd22b9e397b7ee35df13e7-2\"\n\t\t\t\t\tdata-accordion-heading=\"\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<span class=\"accordion-heading mr-c\/m text-left font-medium leading-[1.25]\">\n\t\t\t\t\t\tQuelle est la diff\u00e9rence entre la gestion de la qualit\u00e9 et l&#039;assurance qualit\u00e9 ?\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:hidden accordion-icon transition-transform duration-1000 ease-in-out transform group-[.active]:hidden rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M9.5 4.39453V14.8945M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"md:!hidden accordion-icon transition-transform duration-1000 ease-in-out transform hidden group-[.active]:block rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g id=\"Instance\">\n<path id=\"Icon\" d=\"M4.25 9.64453H14.75\" stroke=\"#080F21\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/g>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span\n\t\t\t\t\t\tclass=\"hidden md:block accordion-icon group-[.active]:bg-background-accent group-[.active]:rotate-90 transition-transform duration-300 transform rounded-full bg-background-secondary p-c\/xs\"\n\t\t\t\t\t\taria-hidden=\"true\"\n\t\t\t\t\t>\n\t\t\t\t\t\t<svg width=\"17\" height=\"17\" viewBox=\"0 0 17 17\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M3.83398 8.17008H13.1673M13.1673 8.17008L8.50065 3.50342M13.1673 8.17008L8.50065 12.8368\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/button>\n\t\t\t<\/h2>\n\t\t\t<div\n\t\t\t\tid=\"content-block_7092af307fdd22b9e397b7ee35df13e7-2\"\n\t\t\t\tclass=\"max-h-0 overflow-hidden transition-all duration-300 ease-in-out group-[.active]:mt-c\/s group-[.active]:mb-c\/m md:mb-0 lint-ignore body-small\"\n\t\t\t\trole=\"region\"\n\t\t\t\tdata-accordion-content\n\t\t\t\taria-labelledby=\"heading-block_7092af307fdd22b9e397b7ee35df13e7-2\"\n\t\t\t>\n\t\t\t\t<div\n\t\t\t\t\tclass=\"block w-full wysiwyg--small text-text-primary-aaa\"\n\t\t\t\t\tstyle=\"\"\n\t\t\t\t>\n\t\t\t\t\t<p>L&rsquo;assurance qualit\u00e9 et la gestion de la qualit\u00e9 dans les centres de contact sont des pratiques \u00e9troitement li\u00e9es mais distinctes. L&rsquo;assurance qualit\u00e9 (AQ) se concentre sur l&rsquo;\u00e9valuation des performances des agents et le respect des proc\u00e9dures, des r\u00e8gles de conformit\u00e9 et des meilleures pratiques lors des interactions avec les clients, dans le but de s&rsquo;assurer que chaque interaction r\u00e9pond \u00e0 des normes sp\u00e9cifiques.<\/p>\n<p>Dans le m\u00eame temps, les programmes de gestion de la qualit\u00e9 (QM) adoptent une approche plus large, analysant g\u00e9n\u00e9ralement les donn\u00e9es d&rsquo;assurance qualit\u00e9 ainsi que d&rsquo;autres mesures afin d&rsquo;identifier les tendances et de mettre en \u0153uvre des am\u00e9liorations strat\u00e9giques dans l&rsquo;ensemble du centre de contact. L&rsquo;AQ est donc un aspect de la gestion de la qualit\u00e9, qui cherche \u00e0 adopter une approche plus globale pour am\u00e9liorer l&rsquo;exp\u00e9rience du client.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t<\/section>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"hidden lg:block absolute bottom-0 right-[60px]\" aria-hidden=\"true\">\n\t\t\t<svg width=\"85\" height=\"124\" viewBox=\"0 0 85 124\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<rect width=\"24\" height=\"159\" rx=\"2.30362\" transform=\"matrix(1 0 0 -1 0.5 216)\" fill=\"#8DDAEB\"\/>\n<rect x=\"60.5\" width=\"24\" height=\"171\" rx=\"2.30362\" fill=\"#C4CDE3\"\/>\n<\/svg>\n\t\t<\/div>\n\t<\/section>\n\t\t<style>\n\t[data-theme-block-id=\"block_7092af307fdd22b9e397b7ee35df13e7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\t\t<script type=\"application\/ld+json\" nowprocket>\n\t\t\t{\n    \"@context\": \"https:\/\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Qu'est-ce que la gestion de la qualit\u00e9 des centres de contact ?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"La gestion de la qualit\u00e9 des centres de contact (QM) est une approche strat\u00e9gique visant \u00e0 am\u00e9liorer en permanence l&rsquo;exp\u00e9rience globale du client. Il s&rsquo;agit d&rsquo;analyser des donn\u00e9es provenant de diverses sources, y compris les \u00e9valuations des performances individuelles des agents, afin d&rsquo;identifier les tendances et les domaines \u00e0 am\u00e9liorer dans l&rsquo;ensemble du centre de contact.\\nD\u00e9couvrez l&rsquo;importance de la gestion de la qualit\u00e9, les d\u00e9fis auxquels les \u00e9quipes sont confront\u00e9es et bien plus encore dans notre guide complet de la gestion de la qualit\u00e9.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quelles sont les fonctionnalit\u00e9s et les outils les plus importants des logiciels de gestion de la qualit\u00e9 pour les centres de contact ?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"Le logiciel de gestion de la qualit\u00e9 du centre de contact le plus efficace fournira une suite compl\u00e8te d&rsquo;outils pour le contr\u00f4le et l&rsquo;assurance de la qualit\u00e9, l&rsquo;\u00e9valuation, le coaching, etc. Les principales caract\u00e9ristiques \u00e0 rechercher lors de l&rsquo;\u00e9valuation d&rsquo;un logiciel de gestion de la qualit\u00e9 sont les suivantes :\\n\\nEnregistrement des interactions omnicanales et \u00e9valuations automatis\u00e9es : La capacit\u00e9 de surveiller et d&rsquo;\u00e9valuer les interactions \u00e0 travers les canaux est au c\u0153ur de tout syst\u00e8me de gestion de la qualit\u00e9 efficace. Calabrio Call Recording capture vos conversations sur tous les canaux et Auto QM fournit des \u00e9valuations pr\u00e9cises, personnalisables et aliment\u00e9es par l&rsquo;IA pour 100 % des interactions, garantissant ainsi que des informations pr\u00e9cieuses ne passent jamais entre les mailles du filet.\\nAnalyses et rapports avanc\u00e9s : L&rsquo;analyse vocale, l&rsquo;analyse des sentiments et d&rsquo;autres outils de reporting (y compris des tableaux de bord personnalisables) doivent permettre de transformer aussi facilement que possible les donn\u00e9es relatives aux interactions avec les clients en informations utiles.\\nOutils automatis\u00e9s de feedback et de coaching des performances : Les logiciels de gestion et d&rsquo;assurance de la qualit\u00e9 des centres de contact doivent permettre une automatisation qui rationalise l&rsquo;\u00e9valuation et le retour d&rsquo;information afin que les responsables puissent se concentrer sur les probl\u00e8mes qui affectent les performances et que les agents puissent obtenir des informations bas\u00e9es sur des donn\u00e9es qui les aident \u00e0 s&rsquo;am\u00e9liorer. De plus, les outils d&rsquo;accompagnement des performances devraient simplifier les efforts d&rsquo;accompagnement des agents, le suivi de l&rsquo;efficacit\u00e9 et l&rsquo;encouragement \u00e0 l&rsquo;engagement et \u00e0 la fid\u00e9lisation.\\nGamification : Maintenez l&rsquo;engagement des agents et favorisez la coh\u00e9sion de l&rsquo;\u00e9quipe \u00e0 l&rsquo;aide d&rsquo;outils de gamification int\u00e9gr\u00e9s, tels que des tableaux de classement personnalisables, des r\u00e9compenses et d&rsquo;autres incitations \u00e0 la performance.\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"Quelle est la diff\u00e9rence entre la gestion de la qualit\u00e9 et l'assurance qualit\u00e9 ?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"L&rsquo;assurance qualit\u00e9 et la gestion de la qualit\u00e9 dans les centres de contact sont des pratiques \u00e9troitement li\u00e9es mais distinctes. L&rsquo;assurance qualit\u00e9 (AQ) se concentre sur l&rsquo;\u00e9valuation des performances des agents et le respect des proc\u00e9dures, des r\u00e8gles de conformit\u00e9 et des meilleures pratiques lors des interactions avec les clients, dans le but de s&rsquo;assurer que chaque interaction r\u00e9pond \u00e0 des normes sp\u00e9cifiques.\\nDans le m\u00eame temps, les programmes de gestion de la qualit\u00e9 (QM) adoptent une approche plus large, analysant g\u00e9n\u00e9ralement les donn\u00e9es d&rsquo;assurance qualit\u00e9 ainsi que d&rsquo;autres mesures afin d&rsquo;identifier les tendances et de mettre en \u0153uvre des am\u00e9liorations strat\u00e9giques dans l&rsquo;ensemble du centre de contact. L&rsquo;AQ est donc un aspect de la gestion de la qualit\u00e9, qui cherche \u00e0 adopter une approche plus globale pour am\u00e9liorer l&rsquo;exp\u00e9rience du client.\"\n            }\n        }\n    ]\n}\t\t<\/script>\n\n\n<section\n\tclass=\"pre-footer-cta\"\n\tdata-theme-block-id=\"block_416fe80691d6b39a002cf09c98f9c7bb\"\n\tid=\"\"\n\tstyle=\"\n\t--main-title-color: #080F21;\n\t--main-description-color: #344679;\n\t--sub-title-color: #080F21;\n\t--sub-description-color: #344679;\n\t--link-color: #080F21;\n\t\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"container flex flex-col xl:flex-row overflow-hidden !px-0 border-t-thin border-stroke-primary\">\n\t\t<div class=\"relative flex flex-col-reverse justify-between md:flex-row w-full pre-footer-cta__content px-page-margin md:pr-0\">\n\t\t\t<div class=\"flex flex-col md:justify-center gap-c\/xxl md:pr-l\/m md:gap-c\/l pb-l\/xxl pt-c\/xxl md:pt-l\/xxl\">\n\t\t\t\t<div class=\"min-h-[140px] lg:min-h-[268px]\">\n\t\t\t\t\t<h2 class=\"heading-large mb-c\/m w-full text-[var(--main-title-color)]\">Vous \u00eates pr\u00eat \u00e0 commencer ?<\/h2>\t\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg w-[90%] text-[var(--main-description-color)]\"><p>D\u00e9couvrez Calabrio ONE en action gr\u00e2ce \u00e0 une d\u00e9monstration gratuite.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"flex flex-col xl:flex-row gap-c\/m\" data-aos=\"fade-up\">\n\t\t\t\t\t\t<a\t\tclass=\"btn-primary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/reservez-une-demonstration\/\" title=\"R\u00e9servez une d\u00e9monstration\" aria-label=\"R\u00e9servez une d\u00e9monstration\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">R\u00e9servez une d\u00e9monstration<\/span>\n\t<\/a>\n\t<a\t\tclass=\"btn-secondary pl-c\/l pr-c\/l\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/obtenir-un-devis\/\" title=\"Obtenir un devis\" aria-label=\"Obtenir un devis\" target=\"_self\" \t>\n\t\t<span class=\"button__icon button__icon--left lint-ignore \"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 23 16\"><path fill=\"currentColor\" d=\"M19.951 7.816c-1.822-.208-4.275-.992-5.883-2.712C12.845 3.8 11.918 1.88 11.688 0h-.377c-.222 1.88-1.157 3.8-2.38 5.104-1.608 1.72-4.061 2.504-5.883 2.712-.902.104-2.215.128-2.215.128v.112s1.321.024 2.215.128c1.822.208 4.275.992 5.883 2.712 1.223 1.304 2.15 3.224 2.38 5.104h.377c.222-1.88 1.157-3.8 2.38-5.104 1.608-1.72 4.061-2.504 5.883-2.712.902-.104 2.215-.128 2.215-.128v-.112s-1.32-.024-2.215-.128Z\"\/><\/svg>\n\t<\/span>\n\t\t\t\t\t<span class=\"button__text\">Obtenir un devis<\/span>\n\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"w-[127%] md:w-[72%] relative\">\n\t\t\t\t\t<div class=\"js-wrap image lint-ignore\n\thidden md:block h-full image--cover\t\" data-module=\"image\" >\n\t<img decoding=\"async\" class=\"image__img md:aspect-[340\/502] lg:aspect-[492\/540] md:h-full\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-19-01-2026-15_39_42_818.webp\" 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class=\"image__img [&#038;&#038;]:relative w-full aspect-[353\/381] sm:aspect-[3\/2]\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-normal=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1.webp\" data-retina=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1.webp\" data-srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1.webp 1673w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-248x300.webp 248w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-848x1024.webp 848w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-768x927.webp 768w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2026\/01\/pre-footer-image-e1743758755165-1-1272x1536.webp 1272w\" alt=\"pre-footer-image\" ><\/div>\n\n\t\t\t\t\t\n\t<div class=\"absolute w-full h-full top-0 left-0 lottie\" data-url=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/04\/CTA.json\" data-loop=\"1\" data-module=\"lottie\"\n\tdata-tab-toggle-id=><\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"w-full xl:w-[41%] flex flex-col bg-background-accent px-c\/xxl py-l\/xxl gap-c\/l\">\n\t\t\t<div>\n\t\t\t\t\t\t\t<p class=\"subhead-medium mb-c\/m md:mb-c\/s text-[var(--sub-title-color)]\">Vous voulez en savoir plus ?<\/p>\n\t\t\t\t\t\t\t\t\t\t<div class=\"wysiwyg text-[var(--sub-description-color)]\"><p>D\u00e9couvrez comment nous pouvons vous aider<\/p>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"flex flex-col\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/devenez-un-partenaire-de-calabrio\/\" title=\"Devenez un partenaire de Calabrio\" aria-label=\"Devenez un partenaire de Calabrio\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Devenez un partenaire de Calabrio<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/pourquoi-calabrio\/\" title=\"Pourquoi Calabrio\" aria-label=\"Pourquoi Calabrio\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Pourquoi Calabrio<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" title=\"Calabrio One\" aria-label=\"Calabrio One\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Calabrio One<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"pre-footer-cta__navigation border-b first:border-t border-stroke-tertiary\">\n\t\t\t\t\t\t\t<a\t\tclass=\"btn-text-link !w-full h-full justify-between min-h-16 text-[var(--link-color)] group hover:text-text-highlight-aaa\"\n\t\t href=\"https:\/\/www.calabrio.com\/fr\/centre-de-ressources-2\/centre-de-demonstration\/\" title=\"Centre de d\u00e9monstration\" aria-label=\"Centre de d\u00e9monstration\" target=\"_self\" \t>\n\t\t\t\t<span class=\"button__icon button__icon--right lint-ignore w-[var(--Base-Grid-Grid-24)] h-[var(--Base-Grid-Grid-24)] !text-[var(--link-color)] group-hover:!text-text-highlight-aaa\"  aria-hidden=\"true\">\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 25 24\"><path stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M4.5 12h16m0 0-6-6m6 6-6 6\"\/><\/svg>\n\t<\/span>\n\t\t\t<span class=\"button__text\">Centre de d\u00e9monstration<\/span>\n\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\t<style>\n\t[data-theme-block-id=\"block_416fe80691d6b39a002cf09c98f9c7bb\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n","protected":false},"excerpt":{"rendered":"<p>  Donnez \u00e0 vos collaborateurs les moyens de fournir des services irr\u00e9prochables et hyperpersonnalis\u00e9s gr\u00e2ce \u00e0 Calabrio ONE, une suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO) pour les centres de contact.<\/p>\n","protected":false},"author":238,"featured_media":0,"parent":12373,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-6330","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Logiciel de gestion de la qualit\u00e9 des centres de contact | Calabrio<\/title>\n<meta name=\"description\" content=\"Optimisez votre programme d&#039;assurance qualit\u00e9 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