{"id":10521,"date":"2016-12-06T14:14:51","date_gmt":"2016-12-06T14:14:51","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/mettre-le-wfo-dans-le-nuage"},"modified":"2025-05-13T08:18:02","modified_gmt":"2025-05-13T08:18:02","slug":"mettre-le-wfo-dans-le-nuage","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/mettre-le-wfo-dans-le-nuage\/","title":{"rendered":"Mettre le WFO dans le nuage"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_9af3c6ed216f42b37fd8656a81b831cd\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Mettre le WFO dans le nuage<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9af3c6ed216f42b37fd8656a81b831cd\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fmettre-le-wfo-dans-le-nuage%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fmettre-le-wfo-dans-le-nuage%2F&#038;text=Mettre le WFO dans le nuage\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fmettre-le-wfo-dans-le-nuage%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-2\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Il existe de nombreuses raisons imp\u00e9rieuses de placer les solutions de centres de contact, y compris les applications d&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO), dans le nuage.<\/p>\n<p>&nbsp;<\/p>\n<h2>En voici quelques-unes :<\/h2>\n<ol>\n<li style=\"list-style-type: none\">\n<ol>\n<li>Elle permet aux entreprises de mettre en place le syst\u00e8me, de le faire fonctionner et de fournir des informations et des avantages beaucoup plus rapidement.<\/li>\n<li>Il s&rsquo;accompagne de ressources tr\u00e8s exp\u00e9riment\u00e9es, parfaitement form\u00e9es \u00e0 l&rsquo;utilisation de l&rsquo;application et disponibles 24 heures sur 24 et 7 jours sur 7 pour fournir une assistance.<\/li>\n<li>Les responsables des centres de contact ne doivent pas d\u00e9pendre des ressources informatiques internes pour assurer le support de leur application.<\/li>\n<li>Les utilisateurs re\u00e7oivent les mises \u00e0 jour et les am\u00e9liorations continues sans avoir \u00e0 passer par un processus de mise \u00e0 niveau, ce qui leur permet de profiter rapidement des derni\u00e8res fonctionnalit\u00e9s de WFO.<\/li>\n<li>Les gestionnaires peuvent ajouter de nouveaux modules WFO par le biais d&rsquo;un processus de provisionnement simple.<\/li>\n<li>Il est tr\u00e8s \u00e9volutif, de sorte que les entreprises ne paient que pour ce qu&rsquo;elles utilisent, ce qui est tr\u00e8s utile pour les centres de contact qui subissent les effets de la saisonnalit\u00e9.<\/li>\n<li>L&rsquo;application peut \u00eatre acquise en utilisant le budget de fonctionnement au lieu d&rsquo;avoir \u00e0 obtenir l&rsquo;approbation d&rsquo;un investissement en capital.<\/li>\n<li>Les frais de fonctionnement de l&rsquo;application peuvent \u00eatre financ\u00e9s par les \u00e9conomies r\u00e9alis\u00e9es gr\u00e2ce \u00e0 l&rsquo;utilisation du syst\u00e8me ; c&rsquo;est particuli\u00e8rement le cas pour les nouveaux utilisateurs de WFO, de gestion des effectifs et d&rsquo;analyse.<\/li>\n<li>Le service est con\u00e7u pour incorporer une sauvegarde enti\u00e8rement int\u00e9gr\u00e9e et une reprise apr\u00e8s sinistre sans co\u00fbt suppl\u00e9mentaire, \u00e9liminant ainsi une pr\u00e9occupation importante pour la plupart des gestionnaires de centres de contact.<\/li>\n<li>L&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e est con\u00e7ue pour \u00eatre hautement s\u00e9curis\u00e9e, car elle doit r\u00e9pondre aux besoins de clients de toutes tailles et de tous secteurs d&rsquo;activit\u00e9 soucieux de la s\u00e9curit\u00e9.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p>La facilit\u00e9 d&rsquo;utilisation des solutions bas\u00e9es sur le cloud modifie le paysage des solutions de centres de contact et de WFO. Les responsables des centres de contact ont plus de choix que jamais et peuvent choisir les solutions et les fournisseurs avec lesquels ils souhaitent travailler. Plus important encore, l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e permet \u00e0 une entreprise d&rsquo;effectuer un \u00ab\u00a0essai d&rsquo;achat\u00a0\u00bb, ce qui signifie que les utilisateurs peuvent essayer une application avant de s&rsquo;engager \u00e0 long terme, ce que les utilisateurs de solutions de gestion des ressources humaines souhaitent depuis des ann\u00e9es.  <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":22043,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[191,195],"blog-languages":[],"class_list":["post-10521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-meilleures-pratiques-pour-les-centres-dappel","tag-nuage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mettre le WFO dans le nuage | Calabrio<\/title>\n<meta name=\"description\" content=\"Donna Fluss de DMG Consulting pr\u00e9sente les dix principales raisons de migrer votre technologie d&#039;optimisation des effectifs (WFO) vers l&#039;informatique en nuage.|Donna Fluss de DMG 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