{"id":10533,"date":"2016-09-01T13:01:14","date_gmt":"2016-09-01T13:01:14","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/calabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre"},"modified":"2025-05-14T04:57:13","modified_gmt":"2025-05-14T04:57:13","slug":"calabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/calabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre\/","title":{"rendered":"Calabrio nomm\u00e9 leader dans The Forrester Wave\u2122 : Workforce Optimization Suites, Q3 2016 (suites d&rsquo;optimisation de la main-d&rsquo;\u0153uvre)"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_42d4f7769b6707f21206507fcc13af3a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio nomm\u00e9 leader dans The Forrester Wave\u2122 : Workforce Optimization Suites, Q3 2016 (suites d&rsquo;optimisation de la main-d&rsquo;\u0153uvre)<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_42d4f7769b6707f21206507fcc13af3a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre%2F&#038;text=Calabrio nomm\u00e9 leader dans The Forrester Wave\u2122 : Workforce Optimization Suites, Q3 2016 (suites d&rsquo;optimisation de la main-d&rsquo;\u0153uvre)\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"group-anchor-1\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><h2>Calabrio nomm\u00e9 leader WFO dans la Forrester Wave 2016<\/h2>\n<p>L&rsquo;optimisation de la main-d&rsquo;\u0153uvre (WFO), \u00e0 la base, est la fa\u00e7on dont les entreprises capturent les interactions du service \u00e0 la client\u00e8le afin d&rsquo;augmenter la performance et l&rsquo;engagement des agents, et d&rsquo;offrir des exp\u00e9riences sup\u00e9rieures aux clients. Le WFO est la technologie qui permet aux marques d&rsquo;\u00e9couter la voix de leurs clients ; la bonne suite WFO peut faire la diff\u00e9rence entre une \u00e9quipe r\u00e9active et passive et un service strat\u00e9gique et hautement qualifi\u00e9 qui anticipe les besoins des clients et s&rsquo;adapte en temps r\u00e9el. Pour en savoir plus sur les concepts cl\u00e9s et les meilleures pratiques de l&rsquo;optimisation des effectifs, lisez notre <a href=\"https:\/\/www.calabrio.com\/wfo\/\">guide complet du WFO<\/a>. Chez Calabrio, notre priorit\u00e9 a toujours \u00e9t\u00e9 d&rsquo;aider nos clients \u00e0 tenir leurs promesses en mati\u00e8re de service \u00e0 la client\u00e8le. C&rsquo;est pourquoi nous sommes incroyablement heureux d&rsquo;avoir \u00e9t\u00e9 nomm\u00e9s \u00a0\u00bb Leader \u00a0\u00bb par Forrester Research dans <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">\u00a0\u00bb The Forrester Wave\u2122 : Workforce Optimization Suites, Q3 2016 \u00ab\u00a0<\/a>.   <\/p>\n<p>La Forrester Wave\u2122 est une analyse ind\u00e9pendante des produits et services technologiques disponibles dans un secteur particulier, et elle \u00e9value un certain nombre de solutions de fournisseurs sur la base de crit\u00e8res sp\u00e9cifiques. Les cat\u00e9gories les mieux class\u00e9es de Calabrio comprenaient l&rsquo;enregistrement des interactions, la gestion des performances, la satisfaction des clients, la strat\u00e9gie d&rsquo;entreprise et les produits et services de soutien. Pour ceux qui nous connaissent, ce n&rsquo;est pas une surprise &#8211; c&rsquo;est parce que nous r\u00e9pondons toujours \u00e0 l&rsquo;appel de nos clients avec un meilleur service et une offre de produits continuellement am\u00e9lior\u00e9e. D\u00e8s le premier jour, notre vision a \u00e9t\u00e9 de transformer le centre de contact en un centre de valeur pour l&rsquo;entreprise.   <\/p>\n<p>&nbsp;<\/p>\n<p>C&rsquo;est l&rsquo;engagement constant envers notre mission qui a renforc\u00e9 les relations avec nos clients et a finalement fait de Calabrio un leader dans l&rsquo;industrie. Selon Forrester, \u00ab\u00a0Calabrio offre \u00e0 ses clients \u00e0 la fois une suite WFO unifi\u00e9e et une suite \u00ab\u00a0Minnesota nice\u00a0\u00bb. Contrairement \u00e0 la plupart des autres fournisseurs de cette Forrester Wave, Calabrio, bas\u00e9 \u00e0 Minneapolis, MN, a construit les composants de sa suite en interne, sans aucune acquisition&#8230; La soci\u00e9t\u00e9 [bas\u00e9e dans le Minnesota] est fi\u00e8re de son mod\u00e8le convivial. Comme l&rsquo;a dit un client, \u00ab\u00a0Ce n&rsquo;est pas seulement la technologie, c&rsquo;est aussi la fa\u00e7on dont Calabrio vous \u00e9coute\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Nos clients veulent entendre ce que leurs clients ont \u00e0 dire, apporter les changements n\u00e9cessaires pour rester \u00e0 la pointe d&rsquo;un secteur et stimuler la croissance de la marque, et investir les bonnes ressources dans la bonne solution pour offrir l&rsquo;exp\u00e9rience ultime au client. Nous nous engageons \u00e0 les aider \u00e0 atteindre leurs objectifs et nous sommes fiers de cette distinction importante sur notre march\u00e9. <\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">T\u00e9l\u00e9chargez votre exemplaire du rapport Forrester Wave\u2122.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Pour en savoir plus sur la vision de Calabrio pour l&rsquo;avenir de l&rsquo;optimisation des effectifs, <a href=\"https:\/\/www.calabrio.com\/connect-with-us\/\">contactez-nous<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":10535,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[189],"blog-languages":[],"class_list":["post-10533","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio","tag-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio nomm\u00e9 leader dans la Forrester Wave Workforce Optimization<\/title>\n<meta name=\"description\" content=\"Calabrio a \u00e9t\u00e9 nomm\u00e9 leader dans la cat\u00e9gorie des suites d&#039;optimisation des effectifs de The Forrester Wave pour le troisi\u00e8me trimestre 2016. D\u00e9couvrez ce qui fait de Calabrio un leader.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/calabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calabrio nomm\u00e9 leader dans The Forrester Wave\u2122 : Workforce Optimization Suites, Q3 2016 (suites d&#039;optimisation de la main-d&#039;\u0153uvre)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/calabrio-nomme-leader-dans-the-forrester-wave-workforce-optimization-suites-q3-2016-suites-doptimisation-de-la-main-doeuvre\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2016-09-01T13:01:14+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-14T04:57:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/forresterwaveleader-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dhaval Kakkad\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dhaval Kakkad\" \/>\n<script type=\"application\/ld+json\" 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