{"id":10624,"date":"2022-03-18T14:00:36","date_gmt":"2022-03-18T14:00:36","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur"},"modified":"2025-07-14T06:58:29","modified_gmt":"2025-07-14T06:58:29","slug":"lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur\/","title":{"rendered":"L&rsquo;avenir du travail est distribu\u00e9 &#8211; et les donn\u00e9es en sont le c\u0153ur"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_a2d86adacaef9810b1ceab27e710ecc7\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Engagement des travailleurs <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion du personnel <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">L&rsquo;avenir du travail est distribu\u00e9 &#8211; et les donn\u00e9es en sont le c\u0153ur<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a2d86adacaef9810b1ceab27e710ecc7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur%2F&#038;text=L&rsquo;avenir du travail est distribu\u00e9 &#8211; et les donn\u00e9es en sont le c\u0153ur\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Flavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Dans le r\u00e9cent rapport de Gartner <a href=\"https:\/\/info.calabrio.com\/gartner-future-work-trends-report\">intitul\u00e9 \u00ab\u00a0Future of Work Trends : Le travail est distribu\u00e9\u00a0\u00bb,<\/a> l&rsquo;analyste Helen Poitevin souligne que le travail distribu\u00e9 implique \u00ab\u00a0un degr\u00e9 significatif de flexibilit\u00e9 dans l&rsquo;organisation du travail &#8211; qui est impliqu\u00e9 dans quelles activit\u00e9s de travail ; et quand, o\u00f9 et comment le travail est effectu\u00e9\u00a0\u00bb. La flexibilit\u00e9 est si importante dans ce nouveau monde du travail distribu\u00e9 que 64 % des personnes interrog\u00e9es dans le cadre de l&rsquo;enqu\u00eate Gartner 2021 sur l&rsquo;exp\u00e9rience des travailleurs num\u00e9riques ont d\u00e9clar\u00e9 qu&rsquo;elles n&rsquo;envisageraient un nouveau poste ou un nouvel emploi que s&rsquo;il leur permettait de travailler selon des horaires flexibles.<\/p>\n<p>En tant que responsable d&rsquo;un centre de contact, ces faits ne vous surprennent probablement pas. En fait, ils peuvent m\u00eame vous agacer. En effet, la question n&rsquo;est pas de savoir SI le travail distribu\u00e9 est en train de se produire &#8211; la question est de savoir comment, en tant que responsable, vous pouvez soutenir, permettre et entretenir le nouveau type de flexibilit\u00e9 massive que le travail distribu\u00e9 exige tout en continuant \u00e0 respecter vos accords de niveau de service (SLA) et \u00e0 mener des op\u00e9rations efficaces.  <\/p>\n<p>M. Poitevin sugg\u00e8re de mettre en place des garde-fous, des pratiques, des outils et des donn\u00e9es sp\u00e9cifiques pour optimiser les mod\u00e8les de travail distribu\u00e9 &#8211; la mani\u00e8re dont les employ\u00e9s et les managers organisent et suivent le travail &#8211; et vous aider \u00e0 atteindre vos objectifs op\u00e9rationnels dans ce nouveau monde.<\/p>\n<p>Mais dans notre esprit, le facteur cl\u00e9 de son \u00e9quation qui se dresse entre vous et le succ\u00e8s, ce sont les donn\u00e9es.<\/p>\n<p>Ces donn\u00e9es sont au c\u0153ur m\u00eame de la compr\u00e9hension des agents et de la gestion du bien-\u00eatre dans le cadre du travail hybride. Ces donn\u00e9es vous permettent d&rsquo;am\u00e9liorer de mani\u00e8re proactive l&rsquo;exp\u00e9rience des employ\u00e9s et le bien-\u00eatre de vos agents. Ce sont des donn\u00e9es qui vous permettent d&rsquo;identifier &#8211; puis d&rsquo;\u00e9liminer &#8211; les frictions qui existent dans les mod\u00e8les de travail distribu\u00e9s. Ce sont les donn\u00e9es qui vous permettent d&rsquo;\u00e9tablir et de mesurer les progr\u00e8s par rapport aux param\u00e8tres cl\u00e9s que vous avez li\u00e9s \u00e0 la performance, \u00e0 l&rsquo;engagement et \u00e0 la productivit\u00e9 des employ\u00e9s. Et ce n&rsquo;est qu&rsquo;avec des donn\u00e9es que l&rsquo;impact peut \u00eatre mesur\u00e9 et que des am\u00e9liorations peuvent \u00eatre apport\u00e9es en connaissance de cause.    <\/p>\n<p>C&rsquo;est pourquoi nous continuons \u00e0 d\u00e9velopper et \u00e0 lancer de nouvelles fonctionnalit\u00e9s qui permettent aux clients de Calabrio ONE de b\u00e9n\u00e9ficier d&rsquo;actions et d&rsquo;informations plus riches et bas\u00e9es sur des donn\u00e9es. Notre analyse de la voix des employ\u00e9s (VoE), la cartographie des tendances et l&rsquo;analyse des sentiments, par exemple, aide les responsables des centres de contact \u00e0 surveiller et \u00e0 comprendre ce que les agents pensent r\u00e9ellement de leur travail. En outre, notre nouveau module <a href=\"\">Calabrio Performance Coaching<\/a> vous permet de vous concentrer sur l&rsquo;aide \u00e0 apporter aux agents pour qu&rsquo;ils s&rsquo;engagent davantage en utilisant les donn\u00e9es pour.. :  <\/p>\n<ul>\n<ul>\n<li>surveiller les interactions avec les agents pour d\u00e9tecter d&rsquo;\u00e9ventuelles lacunes en mati\u00e8re de comp\u00e9tences et de comportement qui affectent l&rsquo;exp\u00e9rience du client et augmentent le stress de l&rsquo;agent<\/li>\n<li>programmer automatiquement la formation la plus appropri\u00e9e pour chaque agent en fonction de ses mesures individuelles ou de ses lacunes en mati\u00e8re de comp\u00e9tences ;<\/li>\n<li>aider \u00e0 identifier les meilleurs coachs dans toute organisation de centre de contact, en mettant en \u00e9vidence les coachs qui excellent dans chaque domaine de performance sp\u00e9cifique et les domaines dans lesquels ils ont eux-m\u00eames besoin d&rsquo;\u00eatre coach\u00e9s ; et<\/li>\n<li>identifier les outils de formation les plus performants (et ceux qui ont besoin d&rsquo;\u00eatre mis \u00e0 jour).<\/li>\n<\/ul>\n<\/ul>\n<p>Le travail distribu\u00e9 peut rendre plus difficile le suivi des sentiments des employ\u00e9s. Et il est certainement plus difficile de comprendre r\u00e9ellement comment les agents vivent leur nouveau mode de travail distribu\u00e9. <\/p>\n<p>Mais c&rsquo;est possible. Et les donn\u00e9es sont la cl\u00e9. <\/p>\n<p><a href=\"https:\/\/info.calabrio.com\/gartner-future-work-trends-report\">Lisez l&rsquo;int\u00e9gralit\u00e9 du rapport Gartner \u00ab\u00a0Future of Work Trends : Le travail est distribu\u00e9\u00a0\u00bb.<\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":10626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[210,211],"tags":[],"blog-languages":[],"class_list":["post-10624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-engagement-des-travailleurs","category-gestion-du-personnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>L&#039;avenir du travail est distribu\u00e9 - et les donn\u00e9es en sont le c\u0153ur | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L&#039;avenir du travail est distribu\u00e9 - et les donn\u00e9es en sont le c\u0153ur\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-18T14:00:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T06:58:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2024\/12\/futureofwork-022231-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"gary\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gary\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/lavenir-du-travail-est-distribue-et-les-donnees-en-sont-le-coeur\\\/\"},\"author\":{\"name\":\"gary\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/ff80e653809ed69bfdea1643f8421ab1\"},\"headline\":\"L&rsquo;avenir du travail est distribu\u00e9 &#8211; 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