{"id":10878,"date":"2018-10-30T17:51:02","date_gmt":"2018-10-30T17:51:02","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/calabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises"},"modified":"2025-05-13T13:39:51","modified_gmt":"2025-05-13T13:39:51","slug":"calabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/calabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises\/","title":{"rendered":"Calabrio poursuit sa promesse de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_1784a897b95d95736811d767bb6d3c63\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio poursuit sa promesse de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_1784a897b95d95736811d767bb6d3c63\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises%2F&#038;text=Calabrio poursuit sa promesse de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>La complexit\u00e9 dans le centre de contact a un impact sur les r\u00e9sultats. Les interactions avec les clients <a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/us\/Documents\/strategy\/us-con-2017-global-contact-center-survey.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">devraient<\/a> augmenter non seulement en volume, mais aussi en complexit\u00e9 au cours des deux prochaines ann\u00e9es, car les moyens d&rsquo;interaction avec les clients changent et s&rsquo;\u00e9tendent. Ajoutez \u00e0 cela le d\u00e9fi que repr\u00e9sente pour les entreprises la gestion de leurs centres de contact, qui \u00e9voluent rapidement et s&rsquo;\u00e9tendent \u00e0 l&rsquo;infini.  <\/p>\n<p>&nbsp;<\/p>\n<p>Les entreprises clientes ont besoin d&rsquo;une technologie qui \u00e9volue rapidement en fonction du volume du centre de contact et des exigences accrues de l&rsquo;entreprise. Cette semaine, nous avons annonc\u00e9 une nouvelle version de Calabrio ONE dans laquelle nous tenons notre promesse de longue date de solutions faciles, personnalis\u00e9es et intelligentes. Ce lancement s&rsquo;inscrit dans la continuit\u00e9 de notre partenariat avec les entreprises clientes pour innover le centre de contact moderne.  <\/p>\n<p>&nbsp;<\/p>\n<p>Avec cette <a href=\"https:\/\/www.calabrio.com\/press\/calabrio_delivers_powerful_enterprise_scalabilit_and_management_capabilities\/\" target=\"_blank\" rel=\"noopener noreferrer\">version<\/a>, Calabrio introduit de puissantes capacit\u00e9s d&rsquo;\u00e9volutivit\u00e9 et de gestion pour l&rsquo;entreprise, notamment :<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>De nouvelles fonctions de gestion des effectifs pour am\u00e9liorer la pr\u00e9cision et la pr\u00e9visibilit\u00e9 de la planification et des pr\u00e9visions pour les effectifs importants des centres de contact.<\/li>\n<li>Les nouvelles am\u00e9liorations apport\u00e9es \u00e0 la plate-forme et \u00e0 la gestion de la qualit\u00e9 \u00e0 l&rsquo;\u00e9chelle de la suite facilitent l&rsquo;administration des utilisateurs et des syst\u00e8mes en r\u00e9duisant la charge de travail du personnel des services informatiques et des centres de contact.<\/li>\n<li>Des analyses de premier ordre pour am\u00e9liorer de mani\u00e8re significative la reconnaissance et l&rsquo;analyse vocales bas\u00e9es sur la transcription.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>De plus, Calabrio ONE continue de d\u00e9passer les normes de l&rsquo;industrie gr\u00e2ce \u00e0 des int\u00e9grations plus pouss\u00e9es avec les principaux fournisseurs de centres de contact en tant que service (CCaaS) : <a href=\"https:\/\/aws.amazon.com\/connect\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Connect<\/a> et <a href=\"https:\/\/www.cisco.com\/c\/en\/us\/products\/customer-collaboration\/customer-journey-platform\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Cisco Customer Journey Platform<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>La nouvelle version de <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio ONE<\/a> est maintenant disponible.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":10879,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[],"blog-languages":[],"class_list":["post-10878","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio poursuit sa promesse de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises | Calabrio<\/title>\n<meta name=\"description\" content=\"Cette semaine, nous avons annonc\u00e9 une nouvelle version de Calabrio ONE dans laquelle nous tenons notre promesse de longue date de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/calabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calabrio poursuit sa promesse de solutions faciles, personnalis\u00e9es et intelligentes pour les entreprises\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/calabrio-poursuit-sa-promesse-de-solutions-faciles-personnalisees-et-intelligentes-pour-les-entreprises\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta 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