{"id":10918,"date":"2018-08-31T13:30:48","date_gmt":"2018-08-31T13:30:48","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university"},"modified":"2025-05-12T11:49:13","modified_gmt":"2025-05-12T11:49:13","slug":"c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university\/","title":{"rendered":"C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Josie Trimnal, Grand Canyon University"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_148eb2bf3885b93c1c353290a84f34a7\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Josie Trimnal, Grand Canyon University<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_148eb2bf3885b93c1c353290a84f34a7\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university%2F&#038;text=C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Josie Trimnal, Grand Canyon University\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-josie-trimnal-grand-canyon-university%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>A quelques semaines de <a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3) 2018, nous mettons en avant certains de nos clients pr\u00e9sentateurs sur le blog de Calabrio dans une s\u00e9rie Speaker Spotlight.<\/p>\n<p>&nbsp;<\/p>\n<p>Josie Trimnal, analyste de la qualit\u00e9 des op\u00e9rations \u00e0 l&rsquo;Universit\u00e9 Grand Canyon, partagera les r\u00e9sultats que son organisation a constat\u00e9s depuis la mise en \u0153uvre des objectifs des \u00e9valuateurs \u00e0 temps plein et les le\u00e7ons qu&rsquo;ils ont apprises tout au long du voyage. C3 2018 aura lieu du 10 au 13 septembre au Gaylord Opryland Resort &amp; Convention Center \u00e0 Nashville, TN. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom : <\/strong>Josie Trimnal<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Entreprise : <\/strong>Universit\u00e9 du Grand Canyon<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titre : <\/strong>Analyste de la qualit\u00e9 des op\u00e9rations, administrateur Calabrio<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Exp\u00e9rience : <\/strong>Je travaille \u00e0 la Grand Canyon University depuis 9 ans et nous utilisons Calabrio depuis 5 ans.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;attendez-vous le plus de C3 2018 et pourquoi ?<\/h2>\n<p>Josie : C3 est devenu un moment fort de mon ann\u00e9e ! J&rsquo;ai vraiment h\u00e2te de revoir tous les gens que j&rsquo;ai rencontr\u00e9s ces derni\u00e8res ann\u00e9es et d&rsquo;apprendre de nouveaux trucs et astuces que je pourrai appliquer \u00e0 mon retour. Chaque ann\u00e9e, je me concentre sur un ou deux points importants que j&rsquo;ai appris lors de la conf\u00e9rence et je passe l&rsquo;ann\u00e9e suivante \u00e0 mettre en \u0153uvre ces connaissances pour perfectionner les processus au sein de notre organisation.<\/p>\n<h2>Q : Qu&rsquo;est-ce qui vous passionne ?<\/h2>\n<p>Josie : De par ma position, je vis, je respire, je dors et je mange du Calabrio QM. Je suis passionn\u00e9 par la cr\u00e9ation de processus qui rendront le travail des administrateurs et des utilisateurs finaux aussi efficace que possible. J&rsquo;aime travailler avec les ing\u00e9nieurs de Calabrio pour mettre en \u0153uvre de nouvelles id\u00e9es qui permettent d&rsquo;atteindre cet objectif. Au cours des deux derni\u00e8res ann\u00e9es, j&rsquo;ai travaill\u00e9 avec diligence avec mon complice, Ryan Mauldin, pour rendre le processus des objectifs aussi efficace que possible.<\/p>\n<p>En dehors du travail, je suis passionn\u00e9e par ma foi, ma famille, mes amis, la plage et tout ce qui concerne Star Wars et Disney.<\/p>\n<h3><\/h3>\n<h2>Q : Pourquoi les gens devraient-ils assister \u00e0 votre session, Contact Center Spotlight : L&rsquo;Universit\u00e9 du Grand Canyon gagne en efficacit\u00e9 en mati\u00e8re de gestion de la qualit\u00e9 gr\u00e2ce aux objectifs des \u00e9valuateurs ? Que vont-ils apprendre ?<\/h2>\n<p>Josie:J&rsquo;aimerais que tous ceux qui souhaitent rationaliser leur processus d&rsquo;\u00e9valuation des appels assistent \u00e0 ma pr\u00e9sentation. Nous explorerons le processus de cr\u00e9ation et d&rsquo;utilisation des objectifs et la mani\u00e8re d&rsquo;utiliser ce processus pour am\u00e9liorer l&rsquo;efficacit\u00e9, non seulement pour ceux qui \u00e9valuent les appels, mais aussi pour l&rsquo;organisation dans son ensemble.<\/p>\n<h2>Q : Le th\u00e8me de la conf\u00e9rence de cette ann\u00e9e est Amplifier la connexion. Quelle est la chanson que vous aimeriez entendre amplifi\u00e9e lors de la soir\u00e9e de remerciement des clients de C3 ? <\/h2>\n<p>Josie : La meilleure chanson qui, selon moi, amplifiera la f\u00eate est \u00ab\u00a0Am I the Only One ?\u00a0\u00bb de Dierks Bentley.<\/p>\n<h4>A propos de Calabrio Customer Connect (C3)<\/h4>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":10920,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[234,235,194],"blog-languages":[],"class_list":["post-10918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-c3-fr","tag-connexion-clients-calabrio","tag-gestion-de-la-qualite"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Josie Trimnal, Grand Canyon University | Calabrio<\/title>\n<meta name=\"description\" content=\"Calabrio Customer Connect 2018 est dans moins de deux semaines ! 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