{"id":11032,"date":"2017-08-30T13:58:35","date_gmt":"2017-08-30T13:58:35","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/c3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider"},"modified":"2025-05-13T22:26:05","modified_gmt":"2025-05-13T22:26:05","slug":"c3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider\/","title":{"rendered":"C3 2017 Speaker Spotlight : : Q&amp;R avec Ellen Hatton, Risk Oversight Manager, J.D. Byrider"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4e777e6d083b351526540a3c900e3ee0\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2017 Speaker Spotlight : : Q&amp;R avec Ellen Hatton, Risk Oversight Manager, J.D. Byrider<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4e777e6d083b351526540a3c900e3ee0\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider%2F&#038;text=C3 2017 Speaker Spotlight : : Q&amp;R avec Ellen Hatton, Risk Oversight Manager, J.D. Byrider\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2017-speaker-spotlight-qr-avec-ellen-hatton-risk-oversight-manager-j-d-byrider%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Voici un nouvel \u00e9pisode de notre s\u00e9rie <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">Calabrio Customer Connect<\/a> (C3) 2017 Speaker Spotlight.<\/p>\n<p>&nbsp;<\/p>\n<p>Ellen Hatton, responsable de la surveillance des risques chez J.D. Byrider, racontera comment elle est pass\u00e9e d&rsquo;un syst\u00e8me manuel de notation et de processus d&rsquo;assurance qualit\u00e9 \u00e0 Calabrio Quality Management (QM), du 1er au 4 octobre au Red Rock Casino Resort &amp; Spa \u00e0 Las Vegas.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom :<\/strong> Ellen Hatton<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Entreprise :<\/strong> J.D. Byrider<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titre :<\/strong> Gestionnaire de la surveillance des risques<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Ann\u00e9es d&rsquo;exp\u00e9rience : <\/strong>1,5 an chez J.D. Byrider, 8 ans dans le secteur des services financiers<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q : Qu&rsquo;attendez-vous le plus de C3 2017 et pourquoi ?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ellen : J&rsquo;ai h\u00e2te de m&rsquo;engager avec d&rsquo;autres utilisateurs maintenant que j&rsquo;ai plus d&rsquo;exp\u00e9rience avec Calabrio. J&rsquo;ai beaucoup de questions \u00e0 poser aux utilisateurs plus exp\u00e9riment\u00e9s sur la mani\u00e8re dont nous pouvons perfectionner notre processus et exploiter certaines de nos donn\u00e9es \u00e0 l&rsquo;avenir. Il y a tant de professionnels de qualit\u00e9 exp\u00e9riment\u00e9s chez C3 ! J&rsquo;aimerais vraiment obtenir un retour d&rsquo;information sur notre processus et, je l&rsquo;esp\u00e8re, en retirer de nombreuses id\u00e9es d&rsquo;am\u00e9lioration.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q : Qu&rsquo;est-ce qui vous passionne ?<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ellen : Au sein du centre de contact, je suis passionn\u00e9e par la fourniture du meilleur service possible \u00e0 mes partenaires commerciaux. La qualit\u00e9 en tant que service partag\u00e9 consiste \u00e0 \u00e9tablir un partenariat avec le centre de contact et \u00e0 maintenir cette relation afin de pr\u00e9server la valeur du processus. Mon objectif est toujours de fournir un service et une carte de pointage qui ont \u00e9t\u00e9 \u00e9labor\u00e9s de mani\u00e8re r\u00e9fl\u00e9chie avec l&rsquo;adh\u00e9sion et la contribution de l&rsquo;entreprise. Cela, et le fait de garder mes employ\u00e9s engag\u00e9s et heureux !<\/p>\n<p>&nbsp;<\/p>\n<p>En dehors du centre de contact, j&rsquo;aime passer du temps avec ma famille &#8211; ma fille Anna et mon partenaire Aaron. Nous vivons de nombreuses aventures ensemble. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q : Pourquoi les gens devraient-ils assister \u00e0 votre session ? Que vont-ils apprendre ? <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Ellen : Je vous recommande ma s\u00e9ance si c&rsquo;est le cas :<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Un nouvel utilisateur ou un utilisateur potentiel de Calabrio avec un programme de qualit\u00e9 qui n&rsquo;est pas mature<\/li>\n<li>Utilisation d&rsquo;une notation et d&rsquo;un suivi manuels<\/li>\n<li>Ne pas disposer d&rsquo;un bureau de gestion de projet<\/li>\n<li>Apporter vous-m\u00eame des changements \u00e0 votre programme de qualit\u00e9<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Ma pr\u00e9sentation ne s&rsquo;adresse pas aux utilisateurs avanc\u00e9s d&rsquo;AQM, mais je peux raconter l&rsquo;histoire de Byrider sur la fa\u00e7on dont nous avons g\u00e9r\u00e9 le changement technique, comment nous avons examin\u00e9 nos processus d&rsquo;entreprise et exploit\u00e9 les outils de Calabrio pour am\u00e9liorer nos cartes de pointage, et comment nous constatons d\u00e9j\u00e0 des avantages suppl\u00e9mentaires et transf\u00e9rons l&rsquo;outil dans d&rsquo;autres domaines de notre organisation.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Q : Avez-vous d&rsquo;autres informations \u00e0 nous communiquer ?  <\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Si vous assistez \u00e0 C3 et que vous souhaitez vous connecter, veuillez me trouver sur LinkedIn ! J&rsquo;aimerais trouver le temps de rencontrer d&rsquo;autres professionnels dans le domaine de la qualit\u00e9 pour partager des id\u00e9es. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>A propos de Calabrio Customer Connect (C3)<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<p>&nbsp;<\/p>\n<p>Pour obtenir le programme complet et plus d&rsquo;informations sur C3, visitez le site <a href=\"https:\/\/www.calabriocustomerconnect.com\/\">calabriocustomerconnect.com.<\/a><\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":11034,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[],"blog-languages":[],"class_list":["post-11032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2017 Pleins feux sur les conf\u00e9renciers : Ellen Hatton, J.D.Byrider<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Ellen Hatton, responsable de la surveillance des risques chez J.D. 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