{"id":11059,"date":"2017-05-16T15:56:12","date_gmt":"2017-05-16T15:56:12","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/vous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion"},"modified":"2025-05-28T13:12:50","modified_gmt":"2025-05-28T13:12:50","slug":"vous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/vous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion\/","title":{"rendered":"Vous envisagez d&rsquo;opter pour un centre de contact en nuage ? 4 points pour entamer la discussion"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_af6af9f2610e080674aca965a0da9df2\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Transformation num\u00e9rique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Vous envisagez d&rsquo;opter pour un centre de contact en nuage ? 4 points pour entamer la discussion<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_af6af9f2610e080674aca965a0da9df2\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fvous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fvous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion%2F&#038;text=Vous envisagez d&rsquo;opter pour un centre de contact en nuage ? 4 points pour entamer la discussion\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fvous-envisagez-dopter-pour-un-centre-de-contact-en-nuage-4-points-pour-entamer-la-discussion%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Alors que l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e gagne en popularit\u00e9, les entreprises rest\u00e9es \u00e0 l&rsquo;\u00e9cart sont confront\u00e9es \u00e0 un dilemme. Faut-il suivre le mouvement et rejoindre le peloton ou conserver sa structure informatique existante ? C&rsquo;est une d\u00e9cision qu&rsquo;il ne faut pas prendre \u00e0 la l\u00e9g\u00e8re et que de nombreuses entreprises prennent en s&rsquo;appuyant sur des informations inexactes ou incorrectes.<\/p>\n<p>&nbsp;<\/p>\n<p>Si vous envisagez de migrer les syst\u00e8mes de votre centre de contact vers le cloud, il est pr\u00e9f\u00e9rable de conna\u00eetre les faits. Voici quatre \u00e9l\u00e9ments \u00e0 prendre en compte pour d\u00e9terminer si le passage \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e vous convient.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Il n&rsquo;est pas n\u00e9cessaire de tout faire en m\u00eame temps.<\/strong><br \/>\nDe nombreuses entreprises pensent que si elles passent \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e, elles doivent transf\u00e9rer tous leurs syst\u00e8mes de centres de contact. Ce n&rsquo;est pas vrai. En fait, pour ceux qui disposent d&rsquo;une importante infrastructure de centre de contact sur site, la meilleure pratique consiste \u00e0 faire fonctionner le syst\u00e8me sur site \u00e0 pleine capacit\u00e9 aussi longtemps qu&rsquo;il est utilisable, afin de maximiser son retour sur investissement. La transition vers l&rsquo;informatique en nuage devrait commencer progressivement, en utilisant des ressources bas\u00e9es sur l&rsquo;informatique en nuage pour couvrir les besoins suppl\u00e9mentaires, tels que les pouss\u00e9es saisonni\u00e8res, la croissance soutenue ou les nouveaux cas d&rsquo;utilisation analytique.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Votre strat\u00e9gie en mati\u00e8re d&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e doit \u00eatre propre \u00e0 votre entreprise.<\/strong><br \/>\nLa flexibilit\u00e9 est une valeur essentielle des solutions bas\u00e9es sur l&rsquo;informatique en nuage, de sorte qu&rsquo;une approche unique du d\u00e9ploiement n&rsquo;a pas de sens. Recherchez un partenaire technologique qui adopte une approche collaborative et consultative. Le partenaire doit collaborer avec vous pour \u00e9laborer une strat\u00e9gie de migration qui prenne en charge les investissements existants dans l&rsquo;infrastructure sur site tout en identifiant les possibilit\u00e9s de tirer parti de l&rsquo;efficacit\u00e9 de l&rsquo;informatique en nuage, de d\u00e9velopper une couverture pour les pics de demande et la croissance future, et d&rsquo;apporter une nouvelle valeur ajout\u00e9e gr\u00e2ce \u00e0 des capacit\u00e9s analytiques avanc\u00e9es bas\u00e9es sur l&rsquo;informatique en nuage.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Le passage \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e ne signifie pas que l&rsquo;on doive sacrifier la s\u00e9curit\u00e9.<\/strong><br \/>\nBien que la s\u00e9curit\u00e9 ait toujours \u00e9t\u00e9 une pr\u00e9occupation majeure pour les entreprises qui passent \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e, les <a href=\"https:\/\/www.calabrio.com\/blog\/public-cloud-now-preferred-place-sensitive-data\/\">solutions modernes d&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e offrent une s\u00e9curit\u00e9 compl\u00e8te des donn\u00e9es qui d\u00e9passe g\u00e9n\u00e9ralement celle des syst\u00e8mes traditionnels sur site.<\/a> Les principales solutions de cloud computing sont con\u00e7ues pour garantir le cryptage de toutes les donn\u00e9es, qu&rsquo;elles soient en transit ou stock\u00e9es. Ce niveau de cryptage est souvent plusieurs fois sup\u00e9rieur \u00e0 celui utilis\u00e9 dans les syst\u00e8mes sur site. En outre, la plateforme en nuage offre un acc\u00e8s instantan\u00e9 aux derniers outils de s\u00e9curit\u00e9, aux mises \u00e0 jour et aux correctifs, en temps r\u00e9el et sans co\u00fbt suppl\u00e9mentaire ni temps d&rsquo;arr\u00eat pour le centre de contact.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>L&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e rend possible l&rsquo;analyse des centres de contact.<\/strong><br \/>\nLes avantages du passage \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e s&rsquo;av\u00e8rent particuli\u00e8rement pr\u00e9cieux pour le centre de contact moderne. Le cloud donne acc\u00e8s \u00e0 des ressources virtuellement illimit\u00e9es, ce qui permet au centre de contact de b\u00e9n\u00e9ficier d&rsquo;une \u00e9volutivit\u00e9 rapide et rentable pour faire face \u00e0 l&rsquo;\u00e9clatement saisonnier et \u00e0 la fluctuation du volume d&rsquo;appels, ainsi que pour soutenir une croissance soutenue. Ces ressources infinies font \u00e9galement de l&rsquo;analyse des interactions avec les clients une r\u00e9alit\u00e9 rentable, permettant au centre de contact de se concentrer sur la v\u00e9ritable voix du client et d&rsquo;utiliser ces informations pour guider l&rsquo;entreprise dans son ensemble. Pour savoir comment vous pouvez enfin avoir une vue d&rsquo;ensemble de votre exp\u00e9rience client, lisez notre <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">guide complet sur l&rsquo;analyse des interactions avec les clients<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e vous convient-elle ? Cela d\u00e9pendra en fin de compte des besoins de votre entreprise, mais les options bas\u00e9es sur le cloud sont certainement plus flexibles que vous ne le pensiez. Faites donc le tour du march\u00e9, consultez de nombreux fournisseurs et soyez pr\u00e9cis dans vos attentes. Vous d\u00e9couvrirez peut-\u00eatre que la meilleure solution pour votre centre de contact est de placer votre logiciel dans le nuage.<\/p>\n<p>&nbsp;<\/p>\n<p>Votre entreprise envisage-t-elle de passer \u00e0 l&rsquo;informatique d\u00e9mat\u00e9rialis\u00e9e ? T\u00e9l\u00e9chargez notre ebook, <a href=\"https:\/\/www.calabrio.com\/contact-center-cloud-security\/\">Stepping Up to the Secure Cloud<\/a> pour en savoir plus.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":11061,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[190],"tags":[224,191,195],"blog-languages":[],"class_list":["post-11059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-transformation-numerique","tag-centre-de-contact","tag-meilleures-pratiques-pour-les-centres-dappel","tag-nuage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vous envisagez d&#039;opter pour un centre de contact en nuage ? 4 points pour lancer la discussion<\/title>\n<meta name=\"description\" content=\"Si vous envisagez de migrer les syst\u00e8mes de votre centre de contact vers le cloud, il est pr\u00e9f\u00e9rable de conna\u00eetre les faits. 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