{"id":11077,"date":"2017-02-14T14:09:59","date_gmt":"2017-02-14T14:09:59","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/de-calabrio-avec-amour"},"modified":"2026-03-04T09:34:29","modified_gmt":"2026-03-04T09:34:29","slug":"de-calabrio-avec-amour","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/de-calabrio-avec-amour\/","title":{"rendered":"De Calabrio avec amour"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_6217a5f52e655020db94c6b0febf4265\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">De Calabrio avec amour<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_6217a5f52e655020db94c6b0febf4265\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fde-calabrio-avec-amour%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fde-calabrio-avec-amour%2F&#038;text=De Calabrio avec amour\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fde-calabrio-avec-amour%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Chers clients de Calabrio,<\/p>\n<p>&nbsp;<\/p>\n<p>Nous sommes ensemble depuis un certain temps et nous pensons qu&rsquo;il est enfin temps de vous dire ce que nous ressentons. La v\u00e9rit\u00e9, c&rsquo;est que nous ressentons beaucoup d&rsquo;amour. <\/p>\n<p>&nbsp;<\/p>\n<p>Nous aimons que vous n&rsquo;ayez pas peur de dire ce que vous pensez et que vous mettiez nos \u00e9quipes de produits au d\u00e9fi de r\u00eaver plus grand et de livrer plus. Nous aimons que vous vous ralliiez \u00e0 nos plus grandes annonces. Et nous aimons que vous soyez aussi obs\u00e9d\u00e9s que nous par la qualit\u00e9 de l&rsquo;exp\u00e9rience client.  <\/p>\n<p>&nbsp;<\/p>\n<p>C&rsquo;est gr\u00e2ce \u00e0 vous que Calabrio est ce qu&rsquo;il est aujourd&rsquo;hui. Sans vous, 60% des fonctionnalit\u00e9s de <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\">Calabrio ONE<\/a>n&rsquo;existeraient pas. <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-gartners-magic-quadrant\/\">Gartner<\/a> et <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">Forrester<\/a> ne nous auraient peut-\u00eatre jamais nomm\u00e9s leader dans le domaine de l&rsquo;optimisation des effectifs, et nous ne serions certainement pas \u00e0 la t\u00eate de l&rsquo;industrie en mati\u00e8re d&rsquo;innovation comme nous le faisons aujourd&rsquo;hui (ahem&#8230;<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/liberte-de-lancement-calabrio-one-est-la-solution-pour-le-centre-de-contact-moderne\/\">premier produit cloud enti\u00e8rement multitenant et riche en fonctionnalit\u00e9s sur le march\u00e9<\/a>!) <\/p>\n<p>&nbsp;<\/p>\n<p>Vous \u00eates notre moteur. Qu&rsquo;il s&rsquo;agisse d&rsquo;am\u00e9liorer nos capacit\u00e9s d&rsquo;analyse pour que vous puissiez commencer \u00e0 pr\u00e9dire les prochaines actions de vos clients, ou de lancer une plateforme en nuage pour que vous puissiez facilement \u00e9voluer en fonction de la demande saisonni\u00e8re, nous faisons tout cela pour vous. <\/p>\n<p>&nbsp;<\/p>\n<p>Pourquoi ? Parce que nous nous soucions de vous et que nous vous aimons en retour. Voici donc la promesse que nous vous faisons.  <\/p>\n<p>&nbsp;<\/p>\n<p>Nous promettons de donner aux agents de votre centre de contact la libert\u00e9 de travailler de n&rsquo;importe o\u00f9 et les bonnes applications de bureau pour faire de chaque interaction une interaction personnalis\u00e9e. Nous vous promettons que les responsables de votre centre de contact seront enthousiasm\u00e9s par les possibilit\u00e9s d&rsquo;<a href=\"https:\/\/www.calabrio.com\/fr\/blog\/ameliorer-lengagement-des-clients-grace-a-une-meilleure-experience-de-lagent\/\">encadrer et d&rsquo;impliquer efficacement les \u00e9quipes<\/a> afin d&rsquo;am\u00e9liorer les scores de qualit\u00e9 des <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">interactions avec les clients<\/a>. Nous vous promettons que la planification et le contr\u00f4le de la qualit\u00e9 deviendront un jeu d&rsquo;enfant. Nous vous promettons que votre entreprise sera enfin en mesure de <a href=\"https:\/\/www.calabrio.com\/contact-center-bi\/\">d\u00e9verrouiller la voix du client<\/a> et d&rsquo;obtenir les informations dont elle a besoin pour prendre des d\u00e9cisions organisationnelles en toute confiance et en toute connaissance de cause. Et surtout, nous vous promettons de ne jamais cesser de vous \u00e9couter, parce qu&rsquo;ensemble, nous formons une grande \u00e9quipe.    <\/p>\n<p>&nbsp;<\/p>\n<p>Ce n&rsquo;est pas tous les jours qu&rsquo;une entreprise peut faire ce genre de promesses \u00e0 ses clients et les penser r\u00e9ellement, mais pour nous, c&rsquo;est une \u00e9vidence. Notre relation avec vous est ce qui compte le plus, \u00e0 la Saint-Valentin et tous les jours. <\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;amour,<\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":237,"featured_media":11078,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[188,189],"blog-languages":[],"class_list":["post-11077","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio","tag-analyse-de-la-clientele","tag-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>De Calabrio avec amour | Calabrio<\/title>\n<meta name=\"description\" content=\"Les relations de Calabrio avec ses clients sont ce qui compte le plus pour le succ\u00e8s de notre entreprise - 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