{"id":11083,"date":"2017-02-02T14:00:29","date_gmt":"2017-02-02T14:00:29","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/nos-meilleurs-moments-de-2016"},"modified":"2025-05-14T04:33:38","modified_gmt":"2025-05-14T04:33:38","slug":"nos-meilleurs-moments-de-2016","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/nos-meilleurs-moments-de-2016\/","title":{"rendered":"Nos meilleurs moments de 2016"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_0863bd907e1276d0d334d611f6ae0b31\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Nos meilleurs moments de 2016<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_0863bd907e1276d0d334d611f6ae0b31\"] {\n\t\t@media only screen and (max-width: 743px) 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height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fnos-meilleurs-moments-de-2016%2F&#038;text=Nos meilleurs moments de 2016\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fnos-meilleurs-moments-de-2016%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Avec le recul, il est clair que 2016 n&rsquo;a pas \u00e9t\u00e9 une ann\u00e9e comme les autres. Les organisations de tous les secteurs adoptent de plus en plus le num\u00e9rique et les attentes des consommateurs sont de plus en plus \u00e9lev\u00e9es. Les entreprises sont oblig\u00e9es de repenser la fa\u00e7on dont elles interagissent avec leurs clients et, en fin de compte, comment construire une exp\u00e9rience client qui les distingue de la concurrence. Malgr\u00e9 tous ces changements, nous n&rsquo;avons jamais perdu de vue un seul objectif : construire une technologie r\u00e9volutionnaire et facile \u00e0 utiliser qui inspire et ravit nos clients. Et cette mission a fait toute la diff\u00e9rence pour Calabrio et ses clients.    <\/p>\n<p>&nbsp;<\/p>\n<p>Chez Calabrio, nous avons toujours \u00e9t\u00e9 \u00e0 l&rsquo;aise pour nager \u00e0 contre-courant, qu&rsquo;il s&rsquo;agisse d&rsquo;\u00e9tablir notre si\u00e8ge social dans le Midwest plut\u00f4t que dans la Silicon Valley en 2007 ou de concevoir 60 % de nos produits en fonction des commentaires de nos clients. Nous faisons les choses diff\u00e9remment de nos concurrents, et l&rsquo;industrie l&rsquo;a remarqu\u00e9. C&rsquo;est ainsi que nous avons pu \u00e9largir <a href=\"https:\/\/www.calabrio.com\/fr\/centre-de-ressources-2\/etudes-de-cas\/\">notre client\u00e8le de<\/a> pr\u00e8s de 50 % en 2016, et qu&rsquo;un pourcentage impressionnant de 40 % de ces nouveaux clients \u00e9taient des rempla\u00e7ants de la concurrence. Cela n&rsquo;arrive pas tous les jours aux fournisseurs de logiciels, surtout pas dans le secteur des centres de contact.   <\/p>\n<p>&nbsp;<\/p>\n<p>En 2016, nous avons accueilli un nombre record de participants \u00e0<a href=\"https:\/\/www.calabrio.com\/blog\/c3-recap-top-ten-takeaways-calabrio-user-conference\/\"> notre conf\u00e9rence annuelle Calabrio Customer Connect (C3)<\/a>, accueillant pr\u00e8s de 400 clients et partenaires mondiaux \u00e0 Minneapolis. C&rsquo;est \u00e0 cette occasion que nous avons annonc\u00e9 le lancement de l&rsquo;un de nos plus grands produits, la tr\u00e8s attendue <a href=\"https:\/\/www.calabrio.com\/fr\/blog\/liberte-de-lancement-calabrio-one-est-la-solution-pour-le-centre-de-contact-moderne\/\">plateforme en nuage Calabrio ONE<\/a>, dans la foul\u00e9e d&rsquo;une acquisition majeure. Je n&rsquo;oublierai jamais l&rsquo;incroyable \u00e9nergie d\u00e9ploy\u00e9e par nos clients et nos employ\u00e9s lorsqu&rsquo;ils ont imagin\u00e9 l&rsquo;exp\u00e9rience client de demain. Ils ont \u00e9t\u00e9 encourag\u00e9s par les <a href=\"https:\/\/info.calabrio.com\/cloud-contact-center\">possibilit\u00e9s de croissance offertes par le \u00ab\u00a0cloud\u00a0\u00bb<\/a>. Nous sommes impatients d&rsquo;organiser cette ann\u00e9e notre conf\u00e9rence pour les clients \u00e0 Las Vegas et \u00e0 Londres.<\/p>\n<p>&nbsp;<\/p>\n<p>La plus grande plume dans notre chapeau pour 2016 a \u00e9t\u00e9 d&rsquo;\u00eatre nomm\u00e9 un leader dans le <a href=\"https:\/\/www.calabrio.com\/calabrio-leader-forrester-wave-report\/\">Q3 2016 Forrester Wave pour les suites d&rsquo;optimisation de la main-d&rsquo;\u0153uvre.<\/a> Non seulement cette r\u00e9alisation t\u00e9moigne du calibre de nos produits, mais elle souligne \u00e9galement notre engagement \u00e0 fournir une vue sans pr\u00e9c\u00e9dent du client afin que les entreprises puissent apporter des am\u00e9liorations et de la croissance dans l&rsquo;ensemble de leurs activit\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<p>Chacun de ces moments &#8211; et tant d&rsquo;autres &#8211; au cours de l&rsquo;ann\u00e9e \u00e9coul\u00e9e ont contribu\u00e9 \u00e0 cr\u00e9er notre meilleure ann\u00e9e \u00e0 ce jour. Nous continuerons sur cette <a href=\"https:\/\/www.calabrio.com\/blog\/new-year-resolutions-four-brand-strategies-increase-customer-satisfaction\/\">lanc\u00e9e tout au long de 2017<\/a> et continuerons \u00e0 r\u00e9volutionner le secteur en fournissant \u00e0 nos clients des solutions qui transforment \u00e0 la fois l&rsquo;exp\u00e9rience des employ\u00e9s et celle des clients. <\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":242,"featured_media":11084,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[189],"blog-languages":[],"class_list":["post-11083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio","tag-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Nos meilleurs moments de 2016 | Calabrio<\/title>\n<meta name=\"description\" content=\"Le PDG de Calabrio, Tom Goodmanson, revient sur le succ\u00e8s de Calabrio en 2016 et partage sa vision pour l&#039;ann\u00e9e \u00e0 venir.|Calabrio Le PDG de Calabrio, Tom Goodmanson, revient sur le succ\u00e8s de Calabrio en 2016 et partage sa vision pour l&#039;ann\u00e9e \u00e0 venir.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/nos-meilleurs-moments-de-2016\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nos meilleurs moments de 2016\" \/>\n<meta property=\"og:url\" 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