{"id":11422,"date":"2016-02-26T11:04:16","date_gmt":"2016-02-26T11:04:16","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/comment-faire-en-sorte-que-vos-agents-a-distance-restent-connectes-et-engages"},"modified":"2025-02-20T21:32:03","modified_gmt":"2025-02-20T21:32:03","slug":"comment-faire-en-sorte-que-vos-agents-a-distance-restent-connectes-et-engages","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/comment-faire-en-sorte-que-vos-agents-a-distance-restent-connectes-et-engages\/","title":{"rendered":"Comment faire en sorte que vos agents \u00e0 distance restent connect\u00e9s et engag\u00e9s"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_9d198c3dba6720e0c6e433c93ecf125d\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Non class\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">T\u00e9l\u00e9opti Import\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Comment faire en sorte que vos agents \u00e0 distance restent connect\u00e9s et engag\u00e9s<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_9d198c3dba6720e0c6e433c93ecf125d\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-faire-en-sorte-que-vos-agents-a-distance-restent-connectes-et-engages%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-faire-en-sorte-que-vos-agents-a-distance-restent-connectes-et-engages%2F&#038;text=Comment faire en sorte que vos agents \u00e0 distance restent connect\u00e9s et engag\u00e9s\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Bien que la technologie joue certainement un r\u00f4le cl\u00e9 dans ce domaine et qu&rsquo;elle ait facilit\u00e9 la transition des entreprises vers un environnement de travail \u00e0 distance, beaucoup d&rsquo;entre elles ne sont pas encore tout \u00e0 fait s\u00fbres des politiques qu&rsquo;elles doivent adopter et des premi\u00e8res mesures \u00e0 prendre pour que leurs employ\u00e9s \u00e0 distance soient satisfaits.<\/p>\n<p>Si vous cherchez des moyens d&rsquo;impliquer vos employ\u00e9s \u00e0 distance (ou \u00e0 domicile), voici quelques conseils pour vous mettre sur la voie :<\/p>\n<ol>\n<li>La gamification &#8211; qui utilise des \u00e9l\u00e9ments et des techniques de conception semblables \u00e0 ceux d&rsquo;un jeu et qui permet aux <a href=\"https:\/\/www.teleopti.com\/wfm\/teleopti-wfm-solution\/solution-capabilities-in-depth\/gamification.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">employ\u00e9s d&rsquo;obtenir des badges<\/a> et des r\u00e9compenses sur la base d&rsquo;indicateurs de performance cl\u00e9s.<\/li>\n<li><a href=\"https:\/\/en.wikipedia.org\/wiki\/Webisode\" target=\"_blank\" rel=\"noopener noreferrer\">Webisodes<\/a> &#8211; de nombreuses entreprises commencent \u00e0 utiliser cette m\u00e9thode pour communiquer les meilleures pratiques, mettre en avant les employ\u00e9s cl\u00e9s ou les nouvelles campagnes d&rsquo;appels sortants.<\/li>\n<li>\u00ab\u00a0Face \u00e0 face R\u00e9unions &#8211; Loin des yeux signifie g\u00e9n\u00e9ralement loin du c\u0153ur. L&rsquo;utilisation de technologies telles que WebEx, Lync ou FaceTime pour fournir des conseils et un retour d&rsquo;information est un excellent moyen d&rsquo;\u00e9tablir une relation et une confiance avec les employ\u00e9s.<\/li>\n<\/ol>\n<p>Nous esp\u00e9rons que ces conseils vous seront utiles pour pr\u00e9parer ou continuer \u00e0 am\u00e9liorer votre strat\u00e9gie de travail \u00e0 distance. Surveillez les prochains blogs pour d\u00e9couvrir plus en d\u00e9tail chacun de ces domaines.<\/p>\n<p>N&rsquo;h\u00e9sitez pas \u00e0 nous faire part de vos r\u00e9flexions et de vos bonnes pratiques, car nous avons tous quelque chose \u00e0 apprendre les uns des autres.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":203,"featured_media":5961,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[204,203],"tags":[201],"blog-languages":[],"class_list":["post-11422","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-non-classe","category-teleopti-importe","tag-teleopti-importiert"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment faire en sorte que vos agents \u00e0 distance restent connect\u00e9s et engag\u00e9s | Calabrio<\/title>\n<meta name=\"description\" content=\"Vous avez fait la transition vers un environnement de travail \u00e0 distance et vous cherchez maintenant \u00e0 mettre en place une strat\u00e9gie d&#039;agent \u00e0 distance ? 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