{"id":11577,"date":"2017-07-28T08:00:12","date_gmt":"2017-07-28T08:00:12","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/si-vous-aimez-vos-agents-liberez-les"},"modified":"2026-01-19T12:19:24","modified_gmt":"2026-01-19T12:19:24","slug":"si-vous-aimez-vos-agents-liberez-les","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/si-vous-aimez-vos-agents-liberez-les\/","title":{"rendered":"Si vous aimez vos agents, lib\u00e9rez-les"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_0cf7bef924f08fed3135f84215815c4a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Si vous aimez vos agents, lib\u00e9rez-les<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_0cf7bef924f08fed3135f84215815c4a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsi-vous-aimez-vos-agents-liberez-les%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsi-vous-aimez-vos-agents-liberez-les%2F&#038;text=Si vous aimez vos agents, lib\u00e9rez-les\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fsi-vous-aimez-vos-agents-liberez-les%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>La routine du matin. Le trajet quotidien. Heure de pointe. De nos jours, les expressions famili\u00e8res que nous utilisons pour parler de nos d\u00e9placements professionnels n&rsquo;ont plus lieu d&rsquo;\u00eatre.<\/p>\n<p>&nbsp;<\/p>\n<p>Alors que de nombreuses entreprises avant-gardistes telles que Lyft, Uber et TaskRabbit construisent leur mod\u00e8le commercial autour d&rsquo;une main-d&rsquo;\u0153uvre qui travaille quand elle le souhaite, cela n&rsquo;est tout simplement pas possible dans les centres de contact. Les lignes doivent toujours \u00eatre ouvertes car les clients sont sollicit\u00e9s \u00e0 tout moment.<\/p>\n<p>&nbsp;<\/p>\n<p>D\u00e9sormais, m\u00eame si les centres de contact ne peuvent pas \u00e9viter le trajet du matin en permettant aux employ\u00e9s de travailler <em>quand<\/em> ils le souhaitent, ils peuvent offrir quelque chose que Lyft, Uber et TaskRabbit ne peuvent pas : permettre aux employ\u00e9s de travailler <em>o\u00f9<\/em> ils le souhaitent.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Les avantages de la libert\u00e9<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>Chaque jour, les employ\u00e9s des centres de contact enfilent leur tenue professionnelle, prennent leur caf\u00e9 et affrontent la circulation. Ils arrivent \u00e0 leur bureau o\u00f9 ils s&rsquo;isolent dans leur box pour le reste de la journ\u00e9e. Pourquoi ? Les employ\u00e9s peuvent \u00e9viter le trafic et effectuer le m\u00eame travail dans le confort de leur domicile. Le travail \u00e0 domicile est une option que les centres de contact modernes doivent explorer<\/p>\n<p>&nbsp;<\/p>\n<p>M\u00eame s&rsquo;il n&rsquo;est pas aussi lib\u00e9rateur qu&rsquo;une offre de travail \u00e0 la carte, il s&rsquo;agit d&rsquo;un avantage important qui incitera les meilleurs employ\u00e9s \u00e0 rester, tout en attirant de nouveaux talents. C&rsquo;est particuli\u00e8rement vrai pour les mill\u00e9niaux qui ont soif de libert\u00e9 et dont il a \u00e9t\u00e9 d\u00e9montr\u00e9 \u00e0 maintes reprises qu&rsquo;ils accordent plus d&rsquo;importance \u00e0 l&rsquo;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e qu&rsquo;\u00e0 la r\u00e9mun\u00e9ration financi\u00e8re.<\/p>\n<p>&nbsp;<\/p>\n<p>La politique traditionnelle de centralisation limite les possibilit\u00e9s d&#8217;emploi \u00e0 temps partiel et ne tient souvent pas compte des personnes souffrant de handicaps physiques, de probl\u00e8mes de garde d&rsquo;enfants ou de faibles possibilit\u00e9s de d\u00e9placement entre le domicile et le lieu de travail. L&rsquo;adoption d&rsquo;une politique de travail \u00e0 domicile accro\u00eet consid\u00e9rablement votre flexibilit\u00e9 et vos possibilit\u00e9s d&#8217;embauche.<\/p>\n<p>&nbsp;<\/p>\n<p>Une politique de travail \u00e0 domicile permet \u00e9galement \u00e0 l&rsquo;entreprise <a href=\"https:\/\/www.calabrio.com\/download-beyond-shift-bidding-dynamic-scheduling\/\">de disposer d&rsquo;un calendrier plus souple<\/a>. Les centres de contact peuvent augmenter leur personnel pendant les p\u00e9riodes d&rsquo;affluence et le r\u00e9duire pendant les p\u00e9riodes de ralentissement, sans avoir \u00e0 se soucier de l&rsquo;espace.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>R\u00e9soudre la question de la libert\u00e9  <\/strong><\/p>\n<p><strong>   <\/strong><\/p>\n<p>Les avantages d&rsquo;une politique de travail \u00e0 domicile, tant pour les employ\u00e9s que pour l&rsquo;entreprise, valent la peine d&rsquo;\u00eatre d\u00e9fendus. <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\">Gr\u00e2ce \u00e0 un investissement logiciel judicieux<\/a>, les entreprises peuvent s&rsquo;assurer que la qualit\u00e9 de la marque et les capacit\u00e9s du syst\u00e8me sont prises en charge au bureau et dans n&rsquo;importe quel \u00ab\u00a0site satellite\u00a0\u00bb.<\/p>\n<p>&nbsp;<\/p>\n<p>Il est bien connu que des employ\u00e9s heureux font des clients heureux et que la flexibilit\u00e9 des lieux de travail peut y contribuer. Jetez un coup d&rsquo;\u0153il \u00e0 l&rsquo;<a href=\"https:\/\/www.calabrio.com\/definitive-primer-workforce-engagement-management\/\">ab\u00e9c\u00e9daire de Calabrio sur la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre<\/a> pour en savoir plus sur ce sujet d&rsquo;avant-garde.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":39985,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-11577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Vous voulez fid\u00e9liser vos employ\u00e9s ? Laissez-les travailler \u00e0 domicile<\/title>\n<meta name=\"description\" content=\"Le travail \u00e0 domicile devient la norme sur le lieu de travail moderne et les centres de contact ont d\u00e9sormais la possibilit\u00e9 de participer \u00e0 cette convention populaire.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/blog\/si-vous-aimez-vos-agents-liberez-les\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Si vous aimez vos agents, lib\u00e9rez-les\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/blog\/si-vous-aimez-vos-agents-liberez-les\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-28T08:00:12+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-19T12:19:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2017\/07\/image-6.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2500\" \/>\n\t<meta property=\"og:image:height\" content=\"1740\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"calabrio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"calabrio\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/\"},\"author\":{\"name\":\"calabrio\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/a3cce24875915dc9add64c07572a92e4\"},\"headline\":\"Si vous aimez vos agents, lib\u00e9rez-les\",\"datePublished\":\"2017-07-28T08:00:12+00:00\",\"dateModified\":\"2026-01-19T12:19:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/\"},\"wordCount\":7,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2017\\\/07\\\/image-6.webp\",\"articleSection\":[\"Analytique\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/si-vous-aimez-vos-agents-liberez-les\\\/\",\"name\":\"Vous voulez fid\u00e9liser vos employ\u00e9s ? 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