{"id":11993,"date":"2012-09-07T18:57:23","date_gmt":"2012-09-07T18:57:23","guid":{"rendered":"https:\/\/www.calabrio.com\/blog\/trouver-la-simplicite-dans-les-big-data"},"modified":"2025-07-17T10:31:16","modified_gmt":"2025-07-17T10:31:16","slug":"trouver-la-simplicite-dans-les-big-data","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/trouver-la-simplicite-dans-les-big-data\/","title":{"rendered":"Trouver la simplicit\u00e9 dans les Big Data"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_0187815cc50b3623d26e9f5d4c36ed0e\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Trouver la simplicit\u00e9 dans les Big Data<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_0187815cc50b3623d26e9f5d4c36ed0e\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Ftrouver-la-simplicite-dans-les-big-data%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Ftrouver-la-simplicite-dans-les-big-data%2F&#038;text=Trouver la simplicit\u00e9 dans les Big Data\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Ftrouver-la-simplicite-dans-les-big-data%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Le Big Data est au c\u0153ur des pr\u00e9occupations de beaucoup d&rsquo;entre nous dans le secteur des technologies de l&rsquo;information parce qu&rsquo;il repr\u00e9sente un grand d\u00e9fi et une grande opportunit\u00e9.<\/p>\n<p><a href=\"https:\/\/www.emc.com\/collateral\/analyst-reports\/idc-extracting-value-from-chaos-ar.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">IDC estime que<\/a> chaque ann\u00e9e, l&rsquo;univers num\u00e9rique cr\u00e9e et reproduit 1,8 zettaoctet d&rsquo;informations, soit 1,8 trillion de gigaoctets. Afin d&rsquo;extraire la valeur de ces donn\u00e9es, les entreprises doivent adopter des solutions qui permettent non seulement de r\u00e9cup\u00e9rer et d&rsquo;organiser efficacement les informations, mais aussi d&rsquo;utiliser efficacement ces donn\u00e9es.<\/p>\n<p>Le Big Data englobe traditionnellement le traitement d&rsquo;\u00e9v\u00e9nements complexes et l&rsquo;analyse du contenu des transactions commerciales, des donn\u00e9es stock\u00e9es, des m\u00e9tadonn\u00e9es et, plus r\u00e9cemment, des m\u00e9dias sociaux et de divertissement dans lesquels les consommateurs ou d&rsquo;autres entreprises fournissent un flux constant de donn\u00e9es les concernant. L&rsquo;analyse des Big Data permet aux annonceurs, aux d\u00e9taillants, aux fournisseurs de services mobiles\/Internet\/c\u00e2ble, aux organisations gouvernementales et \u00e0 bien d&rsquo;autres de mieux conna\u00eetre leurs activit\u00e9s et leurs clients.<\/p>\n<p>Les transactions des centres de contact sont souvent n\u00e9glig\u00e9es dans les initiatives de Big Data parce que la voix est une ressource \u00ab\u00a0non structur\u00e9e\u00a0\u00bb et que les premi\u00e8res technologies d&rsquo;analyse de la parole ont \u00e9t\u00e9 complexes, d\u00e9courageantes et inflexibles. De nombreuses solutions d&rsquo;analyse vocale reposent sur de longs processus de conversion de la voix en texte pour trier les donn\u00e9es, laissant les utilisateurs attendre des semaines, voire des mois, pour recevoir des rapports et des analyses de leurs transactions vocales.<\/p>\n<p>L&rsquo;objectif principal de Calabrio est de d\u00e9velopper des solutions qui facilitent l&rsquo;utilisation de la technologie afin que les centres de contact ne soient plus limit\u00e9s par une technologie intransigeante. C&rsquo;est pourquoi mon \u00e9quipe a abord\u00e9 l&rsquo;analyse de la parole d&rsquo;une mani\u00e8re un peu diff\u00e9rente. En exploitant un puissant moteur phon\u00e9tique, notre approche permet aux utilisateurs d&rsquo;indexer directement les donn\u00e9es vocales avec des termes de recherche uniques et personnalis\u00e9s qui aboutissent \u00e0 des \u00ab\u00a0r\u00e9sultats\u00a0\u00bb sur des phrases d&rsquo;int\u00e9r\u00eat \u00e0 partir de centaines de milliers d&rsquo;appels enregistr\u00e9s. Il en r\u00e9sulte ce que j&rsquo;appelle un probl\u00e8me Google, o\u00f9 vous pouvez avoir des millions de visites en une seule journ\u00e9e d&rsquo;appels. C&rsquo;est pourquoi nous avons \u00e9galement cr\u00e9\u00e9 la notion de score de confiance r\u00e9glable, qui permet d&rsquo;\u00e9liminer facilement le bruit. Le r\u00e9sultat final est une bo\u00eete confin\u00e9e d&rsquo;occurrences pertinentes qui r\u00e9v\u00e8lent des sch\u00e9mas et des informations sur ce que disent vos clients. Vous commencez \u00e0 voir les choses qui vous sautent aux yeux dans des tableaux de bord clairs et percutants.<\/p>\n<p>Comparez notre approche aux m\u00e9thodes traditionnelles de conversion de la voix en texte, qui n\u00e9cessitent l&rsquo;\u00e9laboration et la maintenance d&rsquo;un vaste dictionnaire pr\u00e9rempli, et trop souvent un temps et une puissance de calcul intenables pour le traitement. Ce que d&rsquo;autres solutions font en quelques jours, la n\u00f4tre l&rsquo;accomplit en quelques secondes. L&rsquo;approche technologique permet aux clients d&rsquo;adapter leur investissement aux besoins de leur entreprise &#8211; en faisant \u00e9voluer leur environnement analytique pour qu&rsquo;il soit aussi \u00e9tendu ou en temps r\u00e9el que le justifie leur dossier.<\/p>\n<p>Le d\u00e9verrouillage des transactions vocales permet non seulement aux responsables des centres de contact d&rsquo;en savoir plus, mais aussi aux donn\u00e9es des transactions du service client de faire partie d&rsquo;initiatives strat\u00e9giques de Big Data sans ajouter de complexit\u00e9. Nous y parvenons gr\u00e2ce \u00e0 des applications dot\u00e9es de tableaux de bord interactifs qui rendent compte de tout, des performances des agents aux tendances en mati\u00e8re de ventes et de marketing. Les Big Data sont d\u00e9j\u00e0 assez compliqu\u00e9es &#8211; heureusement, les centres de contact peuvent maintenant profiter de logiciels et d&rsquo;outils simplifi\u00e9s qui masquent les analyses sous-jacentes complexes pour l&rsquo;utilisateur final, et d\u00e9bloquent facilement la v\u00e9ritable valeur qui se trouve dans leurs Big Data.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":303,"featured_media":34498,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-11993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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