{"id":23731,"date":"2025-02-26T03:51:35","date_gmt":"2025-02-26T03:51:35","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/restez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines\/"},"modified":"2025-03-28T08:32:50","modified_gmt":"2025-03-28T08:32:50","slug":"restez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/restez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines\/","title":{"rendered":"Restez concentr\u00e9 sur votre activit\u00e9 : Calabrio Managed Services pour l&rsquo;analyse et la gestion des ressources humaines"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_32ee5e9324637c5036bcf4de5616e740\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion du personnel <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Restez concentr\u00e9 sur votre activit\u00e9 : Calabrio Managed Services pour l&rsquo;analyse et la gestion des ressources humaines<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_32ee5e9324637c5036bcf4de5616e740\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines%2F&#038;text=Restez concentr\u00e9 sur votre activit\u00e9 : Calabrio Managed Services pour l&rsquo;analyse et la gestion des ressources humaines\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-concentre-sur-votre-activite-calabrio-managed-services-pour-lanalyse-et-la-gestion-des-ressources-humaines%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Entre les attentes croissantes des clients et l&rsquo;afflux de nouvelles technologies, de nombreux centres de contact sont d\u00e9bord\u00e9s. En r\u00e9alit\u00e9, de nombreuses marques ne disposent pas des ressources n\u00e9cessaires pour g\u00e9rer le centre de contact d&rsquo;une mani\u00e8re qui permette d&rsquo;extraire les bonnes informations pour informer l&rsquo;entreprise. Bien que le mot \u00ab\u00a0externalisation\u00a0\u00bb soit g\u00e9n\u00e9ralement stigmatis\u00e9, il n&rsquo;est pas n\u00e9cessaire qu&rsquo;il en soit ainsi. Les marques devraient envisager d&rsquo;externaliser les services technologiques des centres de contact afin de r\u00e9duire la pression sur les ressources et de permettre \u00e0 une \u00e9quipe d&rsquo;experts d&rsquo;aider \u00e0 maximiser le retour sur investissement.<\/p>\n<p>C&rsquo;est exactement la raison pour laquelle nous sommes fiers de vous pr\u00e9senter les services analytiques g\u00e9r\u00e9s et les services de gestion du personnel g\u00e9r\u00e9s (WFM) de Calabrio. En permettant aux experts de Calabrio de mettre en \u0153uvre, d&rsquo;ex\u00e9cuter et d&rsquo;affiner les d\u00e9ploiements de Calabrio ONE, les entreprises peuvent g\u00e9n\u00e9rer les informations n\u00e9cessaires pour moderniser leur centre de contact et cr\u00e9er un centre pour l&rsquo;engagement des clients. Pour lire notre<a href=\"https:\/\/www.calabrio.com\/uk\/wfo\/workforce-management\/\"> guide complet<\/a> sur la gestion des effectifs des centres d&rsquo;appels, cliquez ici.<\/p>\n<p>Une r\u00e9cente <a href=\"https:\/\/learn.calabrio.com\/maximise-customer-data\/?Lead_Source_Asset=Maximise%20Customer%20Data&amp;Lead_Category=PR&amp;source=Forrester%20Report&amp;SF_Campaign_ID=7010B000001YYUQ\" target=\"_blank\" rel=\"noopener noreferrer\">enqu\u00eate sur<\/a> le profil d&rsquo;adoption des technologies (TAP) que Calabrio a command\u00e9e avec Forrester Research a r\u00e9v\u00e9l\u00e9 que les centres de contact sont \u00e0 bout de souffle et qu&rsquo;en raison de ressources limit\u00e9es, ils ne tirent pas pleinement parti de leurs outils et de leur technologie. Dans un environnement o\u00f9 l&rsquo;intelligence client peut fournir des informations qui changent la donne et qui peuvent aider une marque \u00e0 r\u00e9ussir, il est imp\u00e9ratif que les strat\u00e9gies d&rsquo;analyse client et de WFM soient solides et rationalis\u00e9es.<\/p>\n<p>Selon l&rsquo;\u00e9tude \u00ab\u00a0<a href=\"https:\/\/info.calabrio.com\/customer-data\" target=\"_blank\" rel=\"noopener noreferrer\">Maximise Customer Data with Analytics<\/a>\u00ab\u00a0, 69 % des d\u00e9cideurs des centres de contact du monde entier souhaitent que les services d&rsquo;analyse g\u00e9r\u00e9s les aident \u00e0 d\u00e9ployer rapidement les bonnes strat\u00e9gies afin d&rsquo;obtenir une vision coh\u00e9rente du client sur tous les canaux. Ils pr\u00e9f\u00e8rent \u00e9galement d\u00e9ployer des outils d&rsquo;analyse dans le cadre d&rsquo;une suite d&rsquo;optimisation de la main-d&rsquo;\u0153uvre afin d&rsquo;obtenir une vue d&rsquo;ensemble du centre de contact.<\/p>\n<p>Avec Calabrio Managed Services, les marques peuvent s&rsquo;appuyer sur les connaissances approfondies et l&rsquo;expertise des analystes de Calabrio pour se concentrer sur la gestion de l&rsquo;entreprise. En outre, les services g\u00e9r\u00e9s aident les centres de contact \u00e0 \u00e9voluer \u00e0 la vitesse de l&rsquo;entreprise et \u00e0 offrir aux clients l&rsquo;exp\u00e9rience qu&rsquo;ils souhaitent.<\/p>\n<p>Alors que les marques continuent \u00e0 chercher des moyens d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience client, le centre de contact deviendra plus important que jamais. Les marques peuvent encourager et am\u00e9liorer leur \u00e9quipe existante en se tournant vers les services g\u00e9r\u00e9s pour tirer le meilleur parti des technologies des centres de contact. Avec Calabrio Managed Services, les centres de contact peuvent s&rsquo;appuyer sur notre \u00e9quipe pour d\u00e9ployer les bonnes strat\u00e9gies afin d&rsquo;am\u00e9liorer leurs r\u00e9sultats.<\/p>\n<p>Vous voulez savoir comment l&rsquo;analyse multicanal moderne peut aider votre marque ? Rejoignez Ian Jacobs, analyste principal chez Forrester Research, Inc. et Brad Snedeker, directeur de l&rsquo;innovation chez Calabrio, pour une analyse approfondie de ce que l&rsquo;analyse multicanal peut signifier pour votre entreprise.<\/p>\n<p>Inscrivez-vous <a href=\"https:\/\/www.callcentreweekdigital.com\/webinars\/what-you-need-to-know-about-modern-multichannel\" target=\"_blank\" rel=\"noopener noreferrer\">ici<\/a> \u00e0 notre webinaire qui aura lieu le 19 juillet \u00e0 12h00.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":234,"featured_media":23728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[211],"tags":[],"blog-languages":[],"class_list":["post-23731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-du-personnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calabrio Managed Services pour l\u2019analyse et la gestion des ressources humaines<\/title>\n<meta name=\"description\" content=\"Les marques devraient envisager d\u2019externaliser les services technologiques des centres de contact afin de r\u00e9duire la pression sur les ressources et de permettre \u00e0 une \u00e9quipe d\u2019experts 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