{"id":30062,"date":"2020-04-16T12:53:11","date_gmt":"2020-04-16T12:53:11","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/"},"modified":"2025-10-28T10:03:58","modified_gmt":"2025-10-28T10:03:58","slug":"restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/","title":{"rendered":"Restez en contact avec vos clients en p\u00e9riode d&rsquo;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_748a664208158e360c7092911114b2a5\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Gestion du personnel <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Restez en contact avec vos clients en p\u00e9riode d&rsquo;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_748a664208158e360c7092911114b2a5\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2%2F&#038;text=Restez en contact avec vos clients en p\u00e9riode d&rsquo;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Frestez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>\n  Avec la propagation du COVID-19, les \u00e9quipes du service client\u00e8le quittent les centres de contact traditionnels pour travailler \u00e0 distance et favoriser la distanciation sociale.<br \/>\n  L&rsquo;acc\u00e8s \u00e0 un centre de contact bas\u00e9 sur le cloud computing peut s&rsquo;av\u00e9rer essentiel pour r\u00e9soudre le nouvel afflux de cas et maintenir la continuit\u00e9 de l&rsquo;activit\u00e9.<br \/>\n  Lisez notre<br \/>\n  <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\">guide complet<\/a><br \/>\n  pour en savoir plus sur les tenants et les aboutissants du travail \u00e0 distance.\n<\/p>\n<p>\n  Calabrio, Amazon et VoiceFoundry se sont associ\u00e9s pour offrir un d\u00e9ploiement et une configuration rapides pour les besoins du travail \u00e0 distance.\n<\/p>\n<h2>Restez en contact et \u00e0 l&rsquo;\u00e9coute de vos clients<\/h2>\n<p>\n  Au cours des derni\u00e8res semaines, nous avons d\u00e9ploy\u00e9 plusieurs solutions pour aider nos clients \u00e0 rester en contact avec leurs parties prenantes.<br \/>\n  Aujourd&rsquo;hui, Amazon Web Services (AWS) va soutenir ces efforts.<br \/>\n  Calabrio et AWS travaillent ensemble pour offrir des cr\u00e9dits gratuits pour Amazon Connect,<br \/>\n  le service de centre de contact en nuage d&rsquo;AWS bas\u00e9 sur la m\u00eame technologie que le service client d&rsquo;Amazon.\n<\/p>\n<p>\n  D\u00e8s aujourd&rsquo;hui, les clients peuvent contacter AWS pour commencer \u00e0 utiliser Amazon Connect, gratuitement,<br \/>\n  et b\u00e9n\u00e9ficier de l&rsquo;assistance d&rsquo;Amazon Connect pour les aider \u00e0 mettre en place leur centre de contact virtuel.\n<\/p>\n<p>\n  Cette offre, compl\u00e9t\u00e9e par un d\u00e9ploiement rapide par VoiceFoundry, peut \u00eatre acquise via AWS Marketplace.\n<\/p>\n<p>\n  En l&rsquo;espace de quelques jours, Calabrio et Amazon mettront en service votre nouvel environnement.<br \/>\n  VoiceFoundry configurera ensuite rapidement votre nouveau centre de contact pour le travail \u00e0 domicile afin de r\u00e9pondre aux besoins de cette nouvelle r\u00e9alit\u00e9.\n<\/p>\n<p>\n  Pour en savoir plus sur l&rsquo;int\u00e9gration d&rsquo;Amazon Connect et de Calabrio ONE,<br \/>\n  <a href=\"https:\/\/info.calabrio.com\/amazon-connect-offer\/\">contactez-nous<\/a>.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20535,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[211],"tags":[],"blog-languages":[],"class_list":["post-30062","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestion-du-personnel"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Restez en contact avec vos clients en p\u00e9riode d&#039;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Restez en contact avec vos clients en p\u00e9riode d&#039;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2020-04-16T12:53:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-28T10:03:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"684\" \/>\n\t<meta property=\"og:image:height\" content=\"466\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"calabrioauthor2\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"calabrioauthor2\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/\"},\"author\":{\"name\":\"calabrioauthor2\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdf1dfa3e320e7bd29001e2e7346b7cc\"},\"headline\":\"Restez en contact avec vos clients en p\u00e9riode d&rsquo;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon\",\"datePublished\":\"2020-04-16T12:53:11+00:00\",\"dateModified\":\"2025-10-28T10:03:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/\"},\"wordCount\":16,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/annotation-2020-04-16-100314-1.jpg\",\"articleSection\":[\"Gestion du personnel\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/nl\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/\",\"name\":\"Restez en contact avec vos clients en p\u00e9riode d'incertitude gr\u00e2ce \u00e0 Calabrio et Amazon | Calabrio\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/annotation-2020-04-16-100314-1.jpg\",\"datePublished\":\"2020-04-16T12:53:11+00:00\",\"dateModified\":\"2025-10-28T10:03:58+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/annotation-2020-04-16-100314-1.jpg\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2020\\\/04\\\/annotation-2020-04-16-100314-1.jpg\",\"width\":684,\"height\":466},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/blog\\\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Restez en contact avec vos clients en p\u00e9riode d&#8217;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"name\":\"Calabrio\",\"description\":\"Workforce Engagement Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#organization\",\"name\":\"Calabrio\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"contentUrl\":\"https:\\\/\\\/www.calabrio.com\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Group-1707478765.png\",\"width\":1360,\"height\":984,\"caption\":\"Calabrio\"},\"image\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/pages\\\/Calabrio\\\/312159772174664\",\"https:\\\/\\\/x.com\\\/calabrio\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/calabrio\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/fdf1dfa3e320e7bd29001e2e7346b7cc\",\"name\":\"calabrioauthor2\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g\",\"caption\":\"calabrioauthor2\"},\"description\":\"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.\",\"url\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/author\\\/calabrioauthor2\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Restez en contact avec vos clients en p\u00e9riode d'incertitude gr\u00e2ce \u00e0 Calabrio et Amazon | Calabrio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/","og_locale":"fr_FR","og_type":"article","og_title":"Restez en contact avec vos clients en p\u00e9riode d'incertitude gr\u00e2ce \u00e0 Calabrio et Amazon","og_url":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/","og_site_name":"Calabrio","article_publisher":"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","article_published_time":"2020-04-16T12:53:11+00:00","article_modified_time":"2025-10-28T10:03:58+00:00","og_image":[{"width":684,"height":466,"url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg","type":"image\/jpeg"}],"author":"calabrioauthor2","twitter_card":"summary_large_image","twitter_creator":"@calabrio","twitter_site":"@calabrio","twitter_misc":{"Written by":"calabrioauthor2","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#article","isPartOf":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/"},"author":{"name":"calabrioauthor2","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/fdf1dfa3e320e7bd29001e2e7346b7cc"},"headline":"Restez en contact avec vos clients en p\u00e9riode d&rsquo;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon","datePublished":"2020-04-16T12:53:11+00:00","dateModified":"2025-10-28T10:03:58+00:00","mainEntityOfPage":{"@id":"https:\/\/www.calabrio.com\/nl\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/"},"wordCount":16,"commentCount":0,"publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg","articleSection":["Gestion du personnel"],"inLanguage":"fr-FR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.calabrio.com\/nl\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/","url":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/","name":"Restez en contact avec vos clients en p\u00e9riode d'incertitude gr\u00e2ce \u00e0 Calabrio et Amazon | Calabrio","isPartOf":{"@id":"https:\/\/www.calabrio.com\/fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#primaryimage"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg","datePublished":"2020-04-16T12:53:11+00:00","dateModified":"2025-10-28T10:03:58+00:00","breadcrumb":{"@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#primaryimage","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1.jpg","width":684,"height":466},{"@type":"BreadcrumbList","@id":"https:\/\/www.calabrio.com\/fr\/blog\/restez-en-contact-avec-vos-clients-en-periode-dincertitude-grace-a-calabrio-et-amazon-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.calabrio.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Restez en contact avec vos clients en p\u00e9riode d&#8217;incertitude gr\u00e2ce \u00e0 Calabrio et Amazon"}]},{"@type":"WebSite","@id":"https:\/\/www.calabrio.com\/fr\/#website","url":"https:\/\/www.calabrio.com\/fr\/","name":"Calabrio","description":"Workforce Engagement Management Software","publisher":{"@id":"https:\/\/www.calabrio.com\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.calabrio.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.calabrio.com\/fr\/#organization","name":"Calabrio","url":"https:\/\/www.calabrio.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","contentUrl":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png","width":1360,"height":984,"caption":"Calabrio"},"image":{"@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664","https:\/\/x.com\/calabrio","https:\/\/www.linkedin.com\/company\/calabrio"]},{"@type":"Person","@id":"https:\/\/www.calabrio.com\/fr\/#\/schema\/person\/fdf1dfa3e320e7bd29001e2e7346b7cc","name":"calabrioauthor2","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/6e91b647ac77a9dfb4a4ee11e5a8499e80c32d118e0553ec84598e9c1ef11a3c?s=96&d=mm&r=g","caption":"calabrioauthor2"},"description":"Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.","url":"https:\/\/www.calabrio.com\/fr\/author\/calabrioauthor2\/"}]}},"featured_image_src":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1-600x400.jpg","featured_image_src_square":"https:\/\/www.calabrio.com\/wp-content\/uploads\/2020\/04\/annotation-2020-04-16-100314-1-600x466.jpg","author_info":{"display_name":"calabrioauthor2","author_link":"https:\/\/www.calabrio.com\/fr\/author\/calabrioauthor2\/"},"_links":{"self":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/posts\/30062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/users\/223"}],"replies":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/comments?post=30062"}],"version-history":[{"count":0,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/posts\/30062\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media\/20535"}],"wp:attachment":[{"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/media?parent=30062"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/categories?post=30062"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/tags?post=30062"},{"taxonomy":"blog-languages","embeddable":true,"href":"https:\/\/www.calabrio.com\/fr\/wp-json\/wp\/v2\/blog-languages?post=30062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}