{"id":30341,"date":"2017-12-21T15:35:54","date_gmt":"2017-12-21T15:35:54","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\/"},"modified":"2025-05-05T13:46:39","modified_gmt":"2025-05-05T13:46:39","slug":"the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\/","title":{"rendered":"The Magnificent Seven &#8211; Une revue de la gestion du personnel en 2017"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_8ae8fb576d178074b749ae664e3d3d31\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Analytique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">The Magnificent Seven &#8211; Une revue de la gestion du personnel en 2017<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_8ae8fb576d178074b749ae664e3d3d31\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fthe-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fthe-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017%2F&#038;text=The Magnificent Seven &#8211; Une revue de la gestion du personnel en 2017\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fthe-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><div class=\"wpb-content-wrapper\">\n<p><em>Olle D\u00fcring revient sur une ann\u00e9e passionnante en faisant le point sur les 7 sujets les plus br\u00fblants qui touchent les clients et les centres de contact.<\/em><\/p>\n<p>&nbsp;<\/p>\n<p>Si l&rsquo;on en croit la d\u00e9claration audacieuse de <a href=\"https:\/\/www.dmgconsult.com\/dmg-consulting-releases-2017-contact-center-workforce-management-product-and-market-report\/\" target=\"_blank\" rel=\"noopener noreferrer\">DMG Consulting<\/a>, les choses s&rsquo;am\u00e9liorent pour le WFM dans les centres de contact. Selon la pr\u00e9sidente Donna Fluss, \u00ab\u00a0apr\u00e8s plus de 20 ans de manque d&rsquo;innovation, les fournisseurs de solutions WFM se r\u00e9veillent et des changements significatifs sont en cours dans ce secteur. Les entreprises prennent note des am\u00e9liorations et investiront si la nouvelle g\u00e9n\u00e9ration de solutions WFM est \u00e0 la hauteur des attentes des fournisseurs. DMG s&rsquo;attend \u00e9galement \u00e0 ce que le march\u00e9 du WFM croisse de 8 % en 2017 et 2018 et de 9 % en 2019, 2020 et 2021, ajoutant que le taux de croissance pourrait augmenter si le rythme de l&rsquo;innovation s&rsquo;acc\u00e9l\u00e8re.<\/p>\n<p>&nbsp;<\/p>\n<p>Cela offre de grandes opportunit\u00e9s aux fournisseurs comme Calabrio d&rsquo;innover et de fournir aux centres de contact la technologie dont ils ont besoin pour fonctionner au mieux et apporter un avantage concurrentiel aux organisations qu&rsquo;ils soutiennent. Le point de vue de Calabrio sur ce qui se passe dans le secteur est tout aussi optimiste, avec des technologies telles que le libre-service, le Webchat et les Chatbots qui progressent \u00e0 pas de g\u00e9ant. Avec tant d&rsquo;\u00e9v\u00e9nements, il peut \u00eatre difficile de faire la part des choses et de se concentrer sur ce qui compte vraiment. Pour vous aider \u00e0 mettre les choses en perspective, voici une revue de nos blogs de 2017 couvrant les sept sujets les plus br\u00fblants de l&rsquo;ann\u00e9e.<\/p>\n<p>&nbsp;<\/p>\n<h2>Les sept magnifiques<\/h2>\n<ol>\n<li><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-05-05\/c8chjl\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Changer les priorit\u00e9s &#8211; faciliter la vie des clients<\/strong><\/a> &#8211; Les clients d&rsquo;<strong> aujourd&rsquo;hui <\/strong>ne sont pas pr\u00eats \u00e0 attendre. Des \u00e9tudes r\u00e9v\u00e8lent que <a href=\"https:\/\/www.salesforce.com\/blog\/2013\/10\/customer-service-stats-55-of-consumers-would-pay-more-for-a-better-service-experience.html\" target=\"_blank\" rel=\"noopener noreferrer\">45 % des consommateurs sont susceptibles d&rsquo;abandonner une transaction en ligne<\/a> si leurs questions ou pr\u00e9occupations ne sont pas prises en compte. Les centres de contact gagnants sont ceux qui offrent des solutions rapides, des r\u00e9sultats instantan\u00e9s et une satisfaction exceptionnelle des clients. Posez-vous la question suivante : \u00ab\u00a0Comment puis-je faciliter la vie de mes clients et leur redonner un temps pr\u00e9cieux ? \u00ab\u00a0Comment puis-je faciliter la vie de mes clients et leur rendre leur temps pr\u00e9cieux ?\u00a0\u00bb. Mettez-vous \u00e0 la place de vos clients pour examiner vos processus et votre technologie et vous ne pourrez pas vous tromper.<\/li>\n<li><strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-04-11\/c6yncs\" target=\"_blank\" rel=\"noopener noreferrer\">Cartographier en parall\u00e8le le parcours du client et celui de l&rsquo;agent<\/a> &#8211; <\/strong>le monde du service \u00e0 la client\u00e8le a massivement chang\u00e9 et \u00e9volu\u00e9 au cours des deux derni\u00e8res d\u00e9cennies. L&rsquo;\u00e9poque o\u00f9 un num\u00e9ro vert \u00e9tait la seule option pour communiquer avec les repr\u00e9sentants du service client\u00e8le d&rsquo;une entreprise est r\u00e9volue. La num\u00e9risation a fait son apparition et les clients sont avides d&rsquo;interactions par courrier \u00e9lectronique, SMS, t\u00e9l\u00e9phone portable et Webchat. Pour cr\u00e9er une exp\u00e9rience client exceptionnelle, les entreprises doivent fournir un service optimal sur tous les points de contact en \u00e9voluant constamment dans la mani\u00e8re dont elles g\u00e8rent leurs agents. R\u00e9\u00e9valuez la valeur des agents pour l&rsquo;ensemble de votre organisation. Les agents d&rsquo;aujourd&rsquo;hui sont des \u00ab\u00a0super agents\u00a0\u00bb capables de r\u00e9soudre des probl\u00e8mes complexes pour leurs clients plut\u00f4t que de se contenter de r\u00e9pondre au t\u00e9l\u00e9phone et d&rsquo;ex\u00e9cuter des t\u00e2ches quotidiennes. Veillez \u00e0 leur donner les bons outils pour faire leur travail.<\/li>\n<li><strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-02-17\/c4jsnx\" target=\"_blank\" rel=\"noopener noreferrer\">Donner la parole aux employ\u00e9s<\/a> &#8211; <\/strong>Selon le cabinet d&rsquo;analyse <a href=\"https:\/\/www.gartner.com\/doc\/3576217\/magic-quadrant-workforce-engagement-management\" target=\"_blank\" rel=\"noopener noreferrer\">Gartner<\/a>, \u00ab\u00a0il ne faut pas sous-estimer l&rsquo;impact que peut avoir un employ\u00e9 motiv\u00e9 et engag\u00e9, non seulement sur les performances op\u00e9rationnelles, mais aussi sur l&rsquo;exp\u00e9rience du client\u00a0\u00bb. Les organisations doivent passer d&rsquo;une simple optimisation du personnel de leur centre de contact \u00e0 une motivation et un engagement v\u00e9ritables. Il est temps de prendre au s\u00e9rieux la gestion de l&rsquo;engagement du personnel (WEM). Commencez par \u00e9valuer votre propre centre de contact et assurez-vous que vos processus et votre technologie visent \u00e0 placer le personnel au centre de tout.<\/li>\n<li><strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-02-03\/c3th3l\" target=\"_blank\" rel=\"noopener noreferrer\">Le travail \u00e0 domicile<\/a> &#8211; <\/strong>le concept n&rsquo;est peut-\u00eatre pas nouveau, mais il est toujours d&rsquo;actualit\u00e9 et il est prouv\u00e9 qu&rsquo;un environnement de \u00ab\u00a0travail en tout lieu\u00a0\u00bb soutenu par le WFM profite aux clients, aux employ\u00e9s et \u00e0 l&rsquo;entreprise. Par exemple, les organisations qui ont recours \u00e0 des horaires fractionn\u00e9s ou \u00e0 des micropostes sont susceptibles de r\u00e9duire leurs co\u00fbts de main-d&rsquo;\u0153uvre de 15%-20% et les <a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-01-30\/c3ldz4\" target=\"_blank\" rel=\"noopener noreferrer\">entreprises qui proposent un travail flexible<\/a> sont r\u00e9compens\u00e9es par une am\u00e9lioration stup\u00e9fiante du taux de fid\u00e9lisation des employ\u00e9s de 30 %. De plus, la demande d&rsquo;imm\u00e9diatet\u00e9 des consommateurs fait du webchat l&rsquo;un des canaux les plus populaires pour l&rsquo;interaction avec les clients, et il est facile de s&rsquo;y adonner depuis chez soi.<\/li>\n<li><strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-06-21\/cbjwgq\" target=\"_blank\" rel=\"noopener noreferrer\">Pr\u00e9f\u00e9rences des agents et offres d&rsquo;affectation<\/a> &#8211; les <\/strong>planificateurs de ressources sont soumis \u00e0 une pression constante pour trouver le meilleur \u00e9quilibre entre le travail souhait\u00e9 par les agents et les besoins pr\u00e9vus de leur centre de contact. Traditionnellement, ils s&rsquo;appuyaient sur des offres de postes, en publiant le calendrier des postes propos\u00e9s et en demandant aux agents de faire des offres pour les postes qu&rsquo;ils souhaitaient. Si le processus a permis d&rsquo;initier l&rsquo;implication des agents dans l&rsquo;\u00e9laboration de leur emploi du temps, il a souvent \u00e9t\u00e9 long, rigide et stressant pour les agents. Gr\u00e2ce \u00e0 l&rsquo;automatisation, les derni\u00e8res fonctionnalit\u00e9s de WFM permettent aux agents de saisir leurs propres pr\u00e9f\u00e9rences en mati\u00e8re d&rsquo;horaires et de jours de cong\u00e9, ce qui les rend plus autonomes et fait gagner du temps aux responsables des centres de contact.<\/li>\n<li><strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-06-12\/cb6w5v\" target=\"_blank\" rel=\"noopener noreferrer\">Temps d&rsquo;absence sans r\u00e9mun\u00e9ration (TOWP<\/a> ) &#8211; <\/strong>avec toutes les discussions sur le travail flexible et la r\u00e9alit\u00e9 des budgets serr\u00e9s, il serait difficile d&rsquo;ignorer les domaines souvent controvers\u00e9s de l&rsquo;absence d&rsquo;heures de travail et de la r\u00e9duction des heures de travail dans les centres de contact. Le TOWP est une alternative efficace au travail flexible qui profite \u00e0 la fois aux employeurs et aux agents des centres de contact. Apprenez \u00e0 comprendre la psychologie du travail et utilisez ensuite la technologie WFM de mani\u00e8re strat\u00e9gique pour mieux contr\u00f4ler les co\u00fbts de personnel et fournir un revenu garanti et r\u00e9gulier aux agents.<\/li>\n<li>L&rsquo;<strong><a href=\"https:\/\/www2.teleopti.com\/l\/25502\/2017-08-18\/cg24xj\" target=\"_blank\" rel=\"noopener noreferrer\">exp\u00e9rience client dans les cinq prochaines ann\u00e9es<\/a> &#8211; <\/strong>tout est question de valeur et d&rsquo;exp\u00e9rience, avec un service client exceptionnel qui devrait d\u00e9passer les produits et les prix en mati\u00e8re de r\u00e9ussite des entreprises. \u00c9coutez les experts. Le cabinet d&rsquo;analyse mondial <a href=\"https:\/\/www.forrester.com\/72+Of+Businesses+Name+Improving+Customer+Experience+Their+Top+Priority\/-\/E-PRE9109\" target=\"_blank\" rel=\"noopener noreferrer\">Forrester<\/a> affirme que 72 % des entreprises consid\u00e8rent l&rsquo;am\u00e9lioration de l&rsquo;exp\u00e9rience client comme leur principale priorit\u00e9. Pour gagner, les responsables des centres de contact doivent commencer par adopter la nouvelle culture du service, cr\u00e9er un environnement v\u00e9ritablement omnicanal, introduire le libre-service, automatiser les t\u00e2ches routini\u00e8res et humaniser le lieu de travail afin d&rsquo;offrir les meilleures pratiques.<\/li>\n<\/ol>\n<p><a href=\"#_ednref6\" name=\"_edn6\"><\/a><\/p>\n<\/div>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":105,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[36],"tags":[],"blog-languages":[],"class_list":["post-30341","post","type-post","status-publish","format-standard","hentry","category-analytics-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Magnificent Seven - Une revue de la gestion du personnel en 2017 | Calabrio<\/title>\n<meta name=\"description\" content=\"Olle D\u00fcring, PDG, revient sur une ann\u00e9e passionnante en pr\u00e9sentant les 7 sujets les plus br\u00fblants en mati\u00e8re de gestion des ressources humaines qui touchent les clients et les centres de contact.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Magnificent Seven - Une revue de la gestion du personnel en 2017\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/blog\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2017-12-21T15:35:54+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T13:46:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/01\/Group-1707478765.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1360\" \/>\n\t<meta property=\"og:image:height\" content=\"984\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Olle D\u00fcring\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@calabrio\" \/>\n<meta name=\"twitter:site\" content=\"@calabrio\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Olle D\u00fcring\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/blog\\\/the-magnificent-seven-une-revue-de-la-gestion-du-personnel-en-2017\\\/\"},\"author\":{\"name\":\"Olle D\u00fcring\",\"@id\":\"https:\\\/\\\/www.calabrio.com\\\/fr\\\/#\\\/schema\\\/person\\\/05078d66daf2c8c8821a6ff10641fb5f\"},\"headline\":\"The Magnificent Seven &#8211; 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