{"id":30950,"date":"2020-03-26T09:49:12","date_gmt":"2020-03-26T09:49:12","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/comment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2\/"},"modified":"2025-11-10T12:45:56","modified_gmt":"2025-11-10T12:45:56","slug":"comment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/comment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2\/","title":{"rendered":"Comment utiliser Calabrio WFM pour autonomiser les travailleurs \u00e0 distance ?"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4538874d33ab25b12b248342c95280c1\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Comment utiliser Calabrio WFM pour autonomiser les travailleurs \u00e0 distance ?<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4538874d33ab25b12b248342c95280c1\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2%2F&#038;text=Comment utiliser Calabrio WFM pour autonomiser les travailleurs \u00e0 distance ?\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-utiliser-calabrio-wfm-pour-autonomiser-les-travailleurs-a-distance-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Covid-19 a un impact sur toutes les dimensions du lieu de travail, qu&rsquo;il s&rsquo;agisse de l&rsquo;endroit o\u00f9 nous travaillons ou de la mani\u00e8re dont nous interagissons avec les clients et les coll\u00e8gues. En outre, il a mis en \u00e9vidence le besoin de flexibilit\u00e9 des horaires, car de plus en plus d&#8217;employ\u00e9s travaillent \u00e0 domicile et sont confront\u00e9s \u00e0 d&rsquo;autres contraintes telles que les fermetures d&rsquo;\u00e9coles et la garde d&rsquo;enfants.&nbsp;<\/p>\n<p>Cette nouvelle r\u00e9alit\u00e9 nous pose de nombreuses questions sur la nature du travail, la technologie et la culture. Les entreprises s&rsquo;orientant vers un mod\u00e8le de travail \u00e0 domicile, il est important d&rsquo;\u00e9valuer l&rsquo;impact de cette \u00e9volution sur vos employ\u00e9s.&nbsp;<\/p>\n<p>Par exemple, certains de vos employ\u00e9s peuvent b\u00e9n\u00e9ficier d&rsquo;une plus grande flexibilit\u00e9 dans leur emploi du temps du fait qu&rsquo;ils ne font pas la navette, tandis que d&rsquo;autres peuvent ne pas pouvoir travailler en raison d&rsquo;obligations telles que la garde d&rsquo;enfants.&nbsp;<\/p>\n<p>Nous encourageons vivement nos clients \u00e0 utiliser de mani\u00e8re cr\u00e9ative les fonctionnalit\u00e9s WFM telles que les demandes d&rsquo;heures suppl\u00e9mentaires, les demandes d&rsquo;absence et la planification dynamique intrajournali\u00e8re pour s&rsquo;adapter \u00e0 un environnement de travail \u00e0 domicile et donner \u00e0 vos employ\u00e9s plus de poids en termes d&rsquo;horaires.&nbsp;<\/p>\n<p>Vous trouverez ci-dessous quelques fa\u00e7ons dont votre organisation peut utiliser les fonctionnalit\u00e9s de Calabrio WFM et de Calabrio Teleopti WFM pour offrir \u00e0 vos employ\u00e9s la flexibilit\u00e9 n\u00e9cessaire pour r\u00e9pondre \u00e0 la fois \u00e0 leurs besoins et \u00e0 ceux de vos clients.&nbsp;<\/p>\n<p>Pour en savoir plus sur la gestion des travailleurs \u00e0 distance, lisez notre <a href=\"https:\/\/www.calabrio.com\/wfo\/managing-remote-workforce\/\" target=\"_blank\" rel=\"noopener noreferrer\">guide complet<\/a> ici.&nbsp;<\/p>\n<h2>Calabrio WFM<\/h2>\n<p><strong>Programmation dynamique intrajournali\u00e8re :<\/strong> La planification dynamique intrajournali\u00e8re permet aux employ\u00e9s de faire des heures suppl\u00e9mentaires ou de prendre des cong\u00e9s volontaires, sur la base des directives \u00e9tablies par l&rsquo;organisation. Les demandes approuv\u00e9es sont automatiquement int\u00e9gr\u00e9es dans le planning. L&rsquo;utilisation de cette fonction permet aux planificateurs de ressources d&rsquo;exploiter les fonctionnalit\u00e9s suppl\u00e9mentaires dont disposent certains employ\u00e9s lorsqu&rsquo;ils travaillent \u00e0 domicile. Par exemple, si un employ\u00e9 souhaite faire des heures suppl\u00e9mentaires le soir ou le matin, en fonction de sa situation.<\/p>\n<p><strong>Comment l&rsquo;utiliser :<\/strong> Acc\u00e9dez au calendrier intrajournalier dynamique pour faire une demande d\u2019OT\/VTO ou utilisez la fonctionnalit\u00e9 de cong\u00e9 r\u00e9gulier. Les lignes directrices OT\/VTO sont cr\u00e9\u00e9es par l&rsquo;administration lors de la cr\u00e9ation d&rsquo;\u00e9v\u00e9nements.&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/agentintraday-2-1-400x215-1.webp\" alt=\"Programmation dynamique intrajournali\u00e8re\" width=\"400\" height=\"215\"><\/p>\n<p><strong>Demandes d&rsquo;absence :<\/strong> La fonction de demande d&rsquo;absence permet aux employ\u00e9s de demander des absences en fonction des moments o\u00f9 ils ne peuvent pas travailler, selon leur situation.&nbsp;<\/p>\n<p><strong>Comment l&rsquo;utiliser :<\/strong> Les employ\u00e9s peuvent soumettre des demandes, sur la base de lignes directrices pr\u00e9d\u00e9finies, et \u00e9valuer les chances d&rsquo;approbation de leur demande en fonction du volume d&rsquo;appels r\u00e9el par rapport aux pr\u00e9visions journali\u00e8res.&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/absence-2-400x215-2.webp\" alt=\"Demandes d'absence\" width=\"400\" height=\"215\"><\/p>\n<h2>Calabrio Teleopti WFM<\/h2>\n<p><strong>Demandes d&rsquo;heures suppl\u00e9mentaires :<\/strong> Comme dans le sc\u00e9nario ci-dessus, si les employ\u00e9s souhaitent faire des heures suppl\u00e9mentaires, en fonction de leur situation, ils peuvent utiliser cette fonction pour en faire la demande.&nbsp;<\/p>\n<p><strong>Comment l&rsquo;utiliser :<\/strong> V\u00e9rifiez la probabilit\u00e9 d&rsquo;effectuer des heures suppl\u00e9mentaires dans la vue hebdomadaire de MyTime schedule. L&#8217;employ\u00e9 saura ainsi s&rsquo;il a des chances d&rsquo;obtenir des heures suppl\u00e9mentaires pendant la p\u00e9riode qu&rsquo;il souhaite. Si la probabilit\u00e9 est bonne, ils peuvent soumettre la demande.&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/overtime-400x214-1.webp\" alt=\"Demandes d'heures suppl\u00e9mentaires\" width=\"400\" height=\"214\"><\/p>\n<p><strong>Demandes d&rsquo;absence :<\/strong> De m\u00eame, pour prendre des cong\u00e9s, les employ\u00e9s peuvent demander des absences en fonction des moments o\u00f9 ils ne peuvent pas travailler, en fonction de leur situation. En outre, ils peuvent ajuster les pauses ou les d\u00e9jeuners par le biais de MyTime.&nbsp;<\/p>\n<p><strong>Comment l&rsquo;utiliser :<\/strong> V\u00e9rifiez la probabilit\u00e9 d&rsquo;effectuer des heures suppl\u00e9mentaires dans la vue hebdomadaire de MyTime schedule. Faites ensuite une demande.&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2025\/11\/absencetele-400x214-1.png\" alt=\"Demandes d'absence\" width=\"400\" height=\"214\"><\/p>\n<p>L&rsquo;exploitation cr\u00e9ative de fonctionnalit\u00e9s standard telles que les heures suppl\u00e9mentaires, les heures suppl\u00e9mentaires volontaires et les demandes d&rsquo;absence peut aider votre organisation non seulement \u00e0 responsabiliser vos employ\u00e9s en adaptant leur emploi du temps, mais aussi \u00e0 r\u00e9pondre aux besoins de vos clients en exploitant cette flexibilit\u00e9 suppl\u00e9mentaire pour r\u00e9pondre aux besoins de l&rsquo;entreprise.&nbsp;<\/p>\n<p>Pour obtenir d&rsquo;autres astuces et conseils de nos experts, visitez notre <a href=\"https:\/\/success.calabrio.com\/s\/covid-19\" target=\"_blank\" rel=\"noopener noreferrer\">centre de ressources Covid-19 (connexion requise)<\/a>.&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":252,"featured_media":40854,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-30950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment utiliser Calabrio WFM pour autonomiser les travailleurs \u00e0 distance ? | Calabrio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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