{"id":30962,"date":"2019-05-28T13:55:06","date_gmt":"2019-05-28T13:55:06","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/calabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2\/"},"modified":"2025-09-02T06:08:56","modified_gmt":"2025-09-02T06:08:56","slug":"calabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/calabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2\/","title":{"rendered":"Calabrio nomm\u00e9 le seul choix des clients de mai 2019 de Gartner Peer Insights pour la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre (Workforce Engagement Management, WEM)"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_845d4d636f1c5db90bb4063409a5cea8\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Calabrio nomm\u00e9 le seul choix des clients de mai 2019 de Gartner Peer Insights pour la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre (Workforce Engagement Management, WEM)<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_845d4d636f1c5db90bb4063409a5cea8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2%2F&#038;text=Calabrio nomm\u00e9 le seul choix des clients de mai 2019 de Gartner Peer Insights pour la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre (Workforce Engagement Management, WEM)\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcalabrio-nomme-le-seul-choix-des-clients-de-mai-2019-de-gartner-peer-insights-pour-la-gestion-de-lengagement-de-la-main-doeuvre-workforce-engagement-management-wem-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Chez Calabrio, nous adoptons une approche ax\u00e9e sur le client dans tout ce que nous faisons. De notre culture d&rsquo;entreprise \u00e0 nos pratiques commerciales, notre objectif est toujours de faire en sorte que nos quelque 5 000 clients dans le monde aient l&rsquo;impression d&rsquo;\u00eatre les seuls dans leur cas. <\/p>\n<p>&nbsp;<\/p>\n<p>Aujourd&rsquo;hui, nos clients nous donnent l&rsquo;impression d&rsquo;\u00eatre une personne sur un million.<\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;\u00e9quipe de Calabrio est heureuse d&rsquo;annoncer que nous avons \u00e9t\u00e9 reconnus comme le seul <a href=\"https:\/\/www.gartner.com\/reviews\/customers-choice\/workforce-engagement-management\/May-2019\" target=\"_blank\" rel=\"noopener noreferrer\">choix des clients de mai 2019 de Gartner Peer Insights pour la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre (WEM).<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>Cette distinction est bas\u00e9e sur 115 avis clients qui notent globalement Calabrio 4,4 sur 5 en date du 23 mai 2019 pour WEM.<\/p>\n<p>&nbsp;<\/p>\n<p>Selon Gartner, \u00ab\u00a0le Gartner Peer Insights Customers&rsquo; Choice est une reconnaissance des fournisseurs de ce march\u00e9 par des professionnels v\u00e9rifi\u00e9s de l&rsquo;utilisateur final\u00a0\u00bb. Pour garantir une \u00e9valuation \u00e9quitable, Gartner maintient des crit\u00e8res rigoureux pour reconna\u00eetre les fournisseurs ayant un taux \u00e9lev\u00e9 de satisfaction de la client\u00e8le. <\/p>\n<p>&nbsp;<\/p>\n<p>Nous sommes tr\u00e8s fiers de cette distinction et nous nous r\u00e9jouissons des 66 notes de cinq \u00e9toiles que nous avons re\u00e7ues \u00e0 ce jour, car les commentaires de nos clients continuent de fa\u00e7onner nos produits et nos services. Voici quelques extraits de commentaires de clients qui ont contribu\u00e9 \u00e0 cette distinction : <\/p>\n<\/span>\n\t\t\t<\/div>\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#d1f2f9\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\">\u00ab\u00a0L&rsquo;\u00e9quipe Calabrio est un groupe de professionnels de premier ordre, depuis la gestion de projet et l&rsquo;\u00e9quipe de d\u00e9ploiement jusqu&rsquo;\u00e0 l&rsquo;assistance \u00e0 la client\u00e8le et aux responsables de compte. [Nous avons b\u00e9n\u00e9fici\u00e9 d&rsquo;une transition transparente, passant d&rsquo;une exp\u00e9rience m\u00e9diocre avec NICE IEX et l&rsquo;ACD traditionnel d&rsquo;Avaya \u00e0 une solution bas\u00e9e sur le cloud avec AWS Amazon Connect&#8230; Nous avons \u00e9galement choisi de mettre \u00e0 niveau notre fournisseur WFO, abandonnant un support m\u00e9diocre et des options cloud co\u00fbteuses, et s\u00e9lectionnant Calabrio ONE Cloud, un partenaire Amazon Connect, pour une solution QM et WFM conviviale.\u00a0\u00bb- Directeur de la qualit\u00e9\/formation\/WFM dans une soci\u00e9t\u00e9 de services de 500 millions \u00e0 1 milliard de dollars. <a href=\"https:\/\/www.gartner.com\/reviews\/review\/view\/847926\" target=\"_blank\" rel=\"noreferrer noopener\">Lire l&rsquo;article complet<\/a>.<\/p>\n<\/div><\/blockquote>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#d1f2f9\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\">\u00ab\u00a0Excellente mise en \u0153uvre. L&rsquo;une des meilleures que j&rsquo;aie connues en plus de 10 ans de collaboration avec des fournisseurs. Ils vous \u00e9coutent en tant que client et veulent vous aider\u00a0\u00bb &#8211; AVP of member services at a $50-$250 million company in the finance industry. <a href=\"https:\/\/www.gartner.com\/reviews\/review\/view\/844516\" target=\"_blank\" rel=\"noreferrer noopener\">Lisez l&rsquo;avis complet<\/a>.<\/p>\n<\/div><\/blockquote>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#d1f2f9\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\">\u00ab\u00a0Calabrio est un excellent outil pour aider le personnel \u00e0 concilier vie professionnelle et vie priv\u00e9e, ainsi que pour g\u00e9rer les centres d&rsquo;appels&#8230; Il est simple \u00e0 utiliser, facile \u00e0 naviguer et s&rsquo;int\u00e8gre bien dans les nouveaux march\u00e9s et canaux\u00a0\u00bb.<br\/>&#8211; Responsable des pr\u00e9visions et de l&rsquo;ordonnancement dans une entreprise dont le chiffre d&rsquo;affaires est compris entre 1 et 3 milliards de dollars. <a href=\"https:\/\/www.gartner.com\/reviews\/review\/view\/565795\" target=\"_blank\" rel=\"noreferrer noopener\">Lire l&rsquo;article complet<\/a>.<\/p>\n<\/div><\/blockquote>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<blockquote class=\"wp-block-quote has-background is-layout-flow wp-block-quote-is-layout-flow\" style=\"background-color:#d1f2f9\"><div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<p class=\"has-medium-font-size\">\u00ab\u00a0Je recommande vivement Calabrio. Ils sont \u00e0 l&rsquo;\u00e9coute de leurs clients et travaillent avec eux pour leur apporter ce qu&rsquo;ils demandent&#8230; Le logiciel est facile et intuitif. Si vous avez des questions sur la fa\u00e7on de faire quelque chose, vous pouvez utiliser le fichier d&rsquo;aide (qui est facile \u00e0 utiliser et utile), contacter Calabrio directement, ou vous pouvez ajouter une question sur leurs tableaux d&rsquo;affichage. Il est donc tr\u00e8s facile d&rsquo;obtenir de l&rsquo;aide.<br\/>&#8211; Analyste WFM senior dans une entreprise de 500 millions \u00e0 1 milliard de dollars dans le secteur de la finance. <a href=\"https:\/\/www.gartner.com\/reviews\/review\/view\/861099\" target=\"_blank\" rel=\"noreferrer noopener\">Lire l&rsquo;article complet<\/a>.<\/p>\n<\/div>\n\n<div class=\"container wysiwyg\" data-aos=\"fade-up\">\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/blockquote>\n<\/div><div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Toute l&rsquo;\u00e9quipe de Calabrio est honor\u00e9e d&rsquo;avoir \u00e9t\u00e9 d\u00e9sign\u00e9e comme le seul choix des clients de Gartner en mai 2019 pour la gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre. Pour en savoir plus sur cette distinction, ou pour lire les critiques \u00e9crites sur nos produits par les professionnels de l&rsquo;industrie qui les utilisent, veuillez visiter la page d&rsquo;atterrissage Customers&rsquo; Choice sur <a href=\"https:\/\/www.gartner.com\/reviews\/market\/workforce-engagement-management\/vendor\/calabrio\" target=\"_blank\" rel=\"noopener noreferrer\">Gartner Peer Insights<\/a>. <\/p>\n<p>&nbsp;<\/p>\n<p>Merci \u00e0 tous nos clients qui nous ont fait part de leurs commentaires ! Ces commentaires sont le reflet de nos produits et de notre parcours client, et nous sommes impatients de poursuivre l&rsquo;exp\u00e9rience qui nous a permis d&rsquo;obtenir cette distinction ! <\/p>\n<p>&nbsp;<\/p>\n<p>Le logo GARTNER PEER INSIGHTS CUSTOMERS&rsquo; CHOICE est une marque commerciale et une marque de service de Gartner, Inc. et\/ou de ses filiales, et est utilis\u00e9 ici avec autorisation. Tous droits r\u00e9serv\u00e9s. Le choix des clients de Gartner Peer Insights constitue l&rsquo;opinion subjective d&rsquo;\u00e9valuations, de notations et de donn\u00e9es individuelles d&rsquo;utilisateurs finaux appliqu\u00e9es \u00e0 une m\u00e9thodologie document\u00e9e ; elles ne repr\u00e9sentent pas les opinions de Gartner ou de ses affili\u00e9s et ne constituent pas une approbation de leur part.<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20523,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-30962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 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