{"id":30989,"date":"2019-03-26T08:00:43","date_gmt":"2019-03-26T08:00:43","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/comment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2\/"},"modified":"2025-05-12T08:34:54","modified_gmt":"2025-05-12T08:34:54","slug":"comment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/comment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2\/","title":{"rendered":"Comment Calabrio travaille avec Amazon Connect pour construire un centre de contact intelligent et omnicanal dans le nuage [VIDEO]"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_39ab9e263ea1ce22806f058c9f93ad02\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Comment Calabrio travaille avec Amazon Connect pour construire un centre de contact intelligent et omnicanal dans le nuage [VIDEO]<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_39ab9e263ea1ce22806f058c9f93ad02\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2%2F&#038;text=Comment Calabrio travaille avec Amazon Connect pour construire un centre de contact intelligent et omnicanal dans le nuage [VIDEO]\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcomment-calabrio-travaille-avec-amazon-connect-pour-construire-un-centre-de-contact-intelligent-et-omnicanal-dans-le-nuage-video-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>L&rsquo;int\u00e9gration transparente de Calabrio ONE avec <a href=\"https:\/\/www.calabrio.com\/fr\/partners\/amazon-connect\/amazon-connect-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Connect<\/a> vous permet d&rsquo;offrir une exp\u00e9rience client de meilleure qualit\u00e9 et plus coh\u00e9rente sur tous les canaux et de tirer parti de la voix de vos clients pour d\u00e9couvrir des informations qui g\u00e9n\u00e8rent de la valeur dans l&rsquo;ensemble de l&rsquo;entreprise. Regardez cette vid\u00e9o pour d\u00e9couvrir comment nous travaillons avec Amazon Connect pour fournir une intelligence client puissante \u00e0 votre centre de contact bas\u00e9 sur le cloud.<\/p>\n<p>&nbsp;<\/p>\n<h2>Lire la transcription :<\/h2>\n<p>Dans tous les secteurs et dans toutes les facettes de l&rsquo;entreprise, les solutions bas\u00e9es sur l&rsquo;informatique en nuage transforment ce qui est possible.<\/p>\n<p>Cela n&rsquo;est nulle part plus \u00e9vident que dans le centre de contact moderne, o\u00f9 le cloud s&rsquo;est impos\u00e9 comme l&rsquo;avenir in\u00e9vitable. Il est plus s\u00fbr, plus efficace, plus souple et plus puissant. <\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio s&rsquo;int\u00e8gre d\u00e9sormais \u00e0 Amazon Connect. Gr\u00e2ce \u00e0 cette int\u00e9gration intelligente, il est plus facile que jamais pour toute organisation de cr\u00e9er rapidement un centre de contact robuste, intelligent et moderne qui tire pleinement parti de la puissance du cloud. <\/p>\n<p>&nbsp;<\/p>\n<p>Permettez \u00e0 vos agents de travailler plus intelligemment et \u00e0 votre centre de contact de fonctionner plus efficacement. Offrez une exp\u00e9rience client de meilleure qualit\u00e9 et plus coh\u00e9rente sur tous les canaux, et tirez parti de la voix de vos clients pour d\u00e9couvrir des informations qui g\u00e9n\u00e8rent de la valeur dans l&rsquo;ensemble de l&rsquo;entreprise. Avec votre centre de contact Amazon Connect en place, chaque interaction avec un client produit un flux de donn\u00e9es incroyablement riche.<\/p>\n<p>&nbsp;<\/p>\n<p>Il s&rsquo;agit de renseignements de premi\u00e8re main, d&rsquo;informations non filtr\u00e9es, d&rsquo;une perspective inestimable. Ces donn\u00e9es ont le potentiel de transformer votre entreprise. <\/p>\n<p>&nbsp;<\/p>\n<p>L&rsquo;int\u00e9gration transparente de Calabrio avec Amazon Connect vous permet d&rsquo;exploiter la puissance collective de vos interactions avec les clients, en l&rsquo;utilisant pour piloter les moteurs d&rsquo;optimisation de la main-d&rsquo;\u0153uvre et d&rsquo;analyse de la voix du client de Calabrio. Augmentez les niveaux de service, r\u00e9duisez les co\u00fbts op\u00e9rationnels, acc\u00e9l\u00e9rez les ventes et g\u00e9n\u00e9rez de nouveaux revenus. Pour en savoir plus sur la fa\u00e7on dont vous pouvez enfin avoir une vue d&rsquo;ensemble de votre exp\u00e9rience client, lisez notre<a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\"> guide complet sur l&rsquo;analyse des interactions clients.<\/a>  <\/p>\n<p>&nbsp;<\/p>\n<p>La solution \u00e9prouv\u00e9e d&rsquo;enregistrement des appels de Calabrio capture chaque interaction, en tirant les donn\u00e9es brutes et les m\u00e9tadonn\u00e9es d&rsquo;Amazon Connect. Les meilleurs outils de phon\u00e9tique et de synth\u00e8se vocale compl\u00e8tent les outils Alexa, Lex et Polly d&rsquo;Amazon Connect, aliment\u00e9s par l&rsquo;intelligence artificielle, transformant les conversations complexes des clients en donn\u00e9es hautement utilisables. <\/p>\n<p>&nbsp;<\/p>\n<p>Nos outils d&rsquo;analyse intelligents filtrent le bruit et se concentrent sur les intentions et les sentiments des clients. Gr\u00e2ce \u00e0 cette approche \u00e0 plusieurs niveaux, Calabrio Analytics distille l&rsquo;\u00e9norme quantit\u00e9 de donn\u00e9es d&rsquo;interaction avec les clients en tendances cl\u00e9s et extrait des informations pr\u00e9cieuses, d\u00e9bloquant ainsi des informations commerciales de grande valeur qui \u00e9taient auparavant inaccessibles. <\/p>\n<p>&nbsp;<\/p>\n<p>Il est temps d&rsquo;adopter une approche proactive pour am\u00e9liorer l&rsquo;exp\u00e9rience client. Calabrio ONE est enti\u00e8rement int\u00e9gr\u00e9 \u00e0 l&rsquo;architecture Amazon Connect. <\/p>\n<p>&nbsp;<\/p>\n<p>Vous pouvez d\u00e9sormais tirer parti de notre suite unifi\u00e9e pour permettre aux superviseurs, aux responsables et aux agents de b\u00e9n\u00e9ficier d&rsquo;une exp\u00e9rience de travail de classe mondiale, d&rsquo;une productivit\u00e9 accrue et d&rsquo;une meilleure compr\u00e9hension de vos clients. Amazon Connect vous permet d&rsquo;offrir un meilleur service \u00e0 la client\u00e8le \u00e0 moindre co\u00fbt. La plateforme cloud multi-locataires de Calabrio et Amazon Connect sont vraiment une combinaison puissante.  <\/p>\n<p>&nbsp;<\/p>\n<p>Connectez Calabrio Analytics aux objectifs cl\u00e9s de votre entreprise. R\u00e9duisez les risques li\u00e9s aux litiges. Am\u00e9liorez vos efforts de marketing avec un regard cibl\u00e9 sur ce qui fonctionne et ce qui ne fonctionne pas. D\u00e9couvrez les opportunit\u00e9s de r\u00e9pondre aux besoins non satisfaits de vos clients. Cr\u00e9ez de nouvelles opportunit\u00e9s de revenus.    <\/p>\n<p>&nbsp;<\/p>\n<p>Calabrio Analytics met \u00e0 profit vos donn\u00e9es d&rsquo;interaction avec les clients d&rsquo;Amazon Connect. Il transforme votre centre de contact en un centre d&rsquo;intelligence \u00e9conomique et g\u00e9n\u00e8re une r\u00e9elle valeur ajout\u00e9e pour l&rsquo;entreprise.<\/p>\n<p>&nbsp;<\/p>\n<p>La voix de vos clients se fait entendre. \u00cates-vous \u00e0 l&rsquo;\u00e9coute ? <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20371,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[226,225,224,195],"blog-languages":[],"class_list":["post-30989","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-amazon-connect-fr","tag-calabrio-one-fr","tag-centre-de-contact","tag-nuage"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium 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