{"id":30993,"date":"2019-03-19T08:00:58","date_gmt":"2019-03-19T08:00:58","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/presentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2\/"},"modified":"2025-05-12T08:43:30","modified_gmt":"2025-05-12T08:43:30","slug":"presentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/presentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2\/","title":{"rendered":"Pr\u00e9sentation de la premi\u00e8re suite d&rsquo;intelligence de l&rsquo;exp\u00e9rience client aliment\u00e9e par l&rsquo;analytique"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_4466dfd0866e131bcbe7ad1701081fd8\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Pr\u00e9sentation de la premi\u00e8re suite d&rsquo;intelligence de l&rsquo;exp\u00e9rience client aliment\u00e9e par l&rsquo;analytique<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_4466dfd0866e131bcbe7ad1701081fd8\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpresentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpresentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2%2F&#038;text=Pr\u00e9sentation de la premi\u00e8re suite d&rsquo;intelligence de l&rsquo;exp\u00e9rience client aliment\u00e9e par l&rsquo;analytique\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fpresentation-de-la-premiere-suite-dintelligence-de-lexperience-client-alimentee-par-lanalytique-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Les donn\u00e9es d&rsquo;analyse de l&rsquo;exp\u00e9rience client aliment\u00e9es par l&rsquo;IA et collect\u00e9es sur diff\u00e9rents canaux de communication &#8211; site web, chat, texte, r\u00e9seaux sociaux et centre de contact &#8211; promettent de fournir des informations convaincantes qui enrichissent les interactions humaines.<\/p>\n<p>&nbsp;<\/p>\n<p>Si 93 % des sp\u00e9cialistes du marketing et des responsables de l&rsquo;exp\u00e9rience client estiment qu&rsquo;il est important d&rsquo;offrir une exp\u00e9rience transparente et de qualit\u00e9, seuls 45 % d&rsquo;entre eux pensent qu&rsquo;ils sont tr\u00e8s efficaces dans ce domaine.<\/p>\n<p>&nbsp;<\/p>\n<p>Tout cela change avec la <a href=\"https:\/\/www.calabrio.com\/de\/press\/calabrio-veroeffentlicht-seine-neueste-analytics-gestuetzte-customer-experience-intelligence-suite\/\" target=\"_blank\" rel=\"noopener noreferrer\">derni\u00e8re version de Calabrio ONE.<\/a> Elle pr\u00e9sente une interface utilisateur repens\u00e9e et int\u00e8gre l&rsquo;analyse de la voix du client et la d\u00e9couverte visuelle dans l&rsquo;ensemble de la suite d&rsquo;optimisation des ressources humaines (WFO). Notre nouvelle version permet aux utilisateurs professionnels d&rsquo;exploiter intuitivement les donn\u00e9es et d&rsquo;agir avec plus de facilit\u00e9 et de pr\u00e9cision afin d&rsquo;obtenir des informations plus approfondies, ce qui permet d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience des clients.<\/p>\n<p>&nbsp;<\/p>\n<p>Notre derni\u00e8re version de Calabrio ONE \u00e9tablit une nouvelle norme en mati\u00e8re de facilit\u00e9 d&rsquo;utilisation, d&rsquo;intelligence et de personnalisation. Les nouvelles capacit\u00e9s de visualisation et d&rsquo;analyse comprennent : <\/p>\n<ul>\n<li>Des KPI d&rsquo;entreprise aliment\u00e9s par l&rsquo;IA avec des visualisations claires qui montrent aux utilisateurs exactement comment ils se situent par rapport \u00e0 leurs objectifs.<\/li>\n<li>Une vision plus holistique des interactions avec les clients en affichant l&rsquo;analyse des sentiments en m\u00eame temps que la transcription pendant la lecture.<\/li>\n<li>Une exp\u00e9rience utilisateur repens\u00e9e, avec notamment un lecteur multim\u00e9dia orient\u00e9 verticalement qui permet aux utilisateurs de consommer des informations comme ils le font avec les flux de m\u00e9dias sociaux, les fils de texte et les pages web mobiles.<\/li>\n<li>Une capacit\u00e9 accrue de filtrer et d&rsquo;explorer les donn\u00e9es, de visualiser de mani\u00e8re transparente les interactions qui se cachent derri\u00e8re les donn\u00e9es et de prendre imm\u00e9diatement des mesures.<\/li>\n<\/ul>\n<p>Nous sommes en train de changer fondamentalement la fa\u00e7on dont les organisations travaillent et acc\u00e8dent \u00e0 la voix du client. D\u00e9sormais, chacun, quelle que soit son exp\u00e9rience en mati\u00e8re d&rsquo;analyse, peut facilement tirer des informations convaincantes des donn\u00e9es afin d&rsquo;inspirer de meilleures interactions humaines et d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience du client. <\/p>\n<p>&nbsp;<\/p>\n<p>Pour en savoir plus sur la fa\u00e7on dont vous pouvez enfin avoir une vue d&rsquo;ensemble de votre exp\u00e9rience client, lisez notre <a href=\"https:\/\/www.calabrio.com\/wfo\/customer-interaction-analytics\/\">guide complet sur l&rsquo;analyse des interactions avec les clients.<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20451,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-30993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pr\u00e9sentation de la premi\u00e8re suite d&#039;intelligence de l&#039;exp\u00e9rience client aliment\u00e9e par l&#039;analytique | Calabrio<\/title>\n<meta name=\"description\" content=\"La derni\u00e8re version de Calabrio ONE pr\u00e9sente une interface utilisateur repens\u00e9e et int\u00e8gre l&#039;analyse de l&#039;exp\u00e9rience vocale 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