{"id":31006,"date":"2019-03-11T15:01:29","date_gmt":"2019-03-11T15:01:29","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2\/"},"modified":"2025-05-12T09:08:23","modified_gmt":"2025-05-12T09:08:23","slug":"3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2\/","title":{"rendered":"3 sessions \u00e0 ne pas manquer \u00e0 Enterprise Connect 2019"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_dee83a5b1cbb2e48ce8530302001d441\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">3 sessions \u00e0 ne pas manquer \u00e0 Enterprise Connect 2019<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_dee83a5b1cbb2e48ce8530302001d441\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2%2F&#038;text=3 sessions \u00e0 ne pas manquer \u00e0 Enterprise Connect 2019\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2F3-sessions-a-ne-pas-manquer-a-enterprise-connect-2019-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Enterprise Connect, l&rsquo;un des plus grands \u00e9v\u00e9nements de l&rsquo;ann\u00e9e dans le domaine de l&rsquo;exp\u00e9rience client et des centres de contact, arrive \u00e0 grands pas. Si vous vous y rendez la semaine prochaine, voici quelques informations importantes \u00e0 conna\u00eetre. <\/p>\n<p>&nbsp;<\/p>\n<p>Tout d&rsquo;abord, arr\u00eatez-vous sur le stand de Calabrio (#733) pour d\u00e9couvrir notre plateforme d&rsquo;intelligence de l&rsquo;exp\u00e9rience client, Calabrio ONE v11, qui a \u00e9t\u00e9 repens\u00e9e et r\u00e9imagin\u00e9e. Notre nouvelle plateforme met en lumi\u00e8re les donn\u00e9es clients cach\u00e9es dans votre centre de contact afin d&rsquo;obtenir des informations convaincantes qui enrichissent les interactions humaines. La plateforme pr\u00e9sente une nouvelle interface utilisateur radicalement intuitive, de puissantes analyses int\u00e9gr\u00e9es et des informations aliment\u00e9es par l&rsquo;IA qui mettent les donn\u00e9es \u00e0 la port\u00e9e de chaque utilisateur.  <\/p>\n<p>&nbsp;<\/p>\n<p>Deuxi\u00e8mement, qu&rsquo;il s&rsquo;agisse de votre premi\u00e8re participation \u00e0 Enterprise Connect ou de votre vingti\u00e8me, il peut \u00eatre difficile de d\u00e9cider sur quelles sessions vous concentrer. Pour vous aider \u00e0 planifier, voici quelques sessions qui nous semblent incontournables. <\/p>\n<p>&nbsp;<\/p>\n<h2>Faire tomber les barri\u00e8res de l&rsquo;entreprise pour am\u00e9liorer l&rsquo;exp\u00e9rience client<\/h2>\n<h2>Lundi 18 mars, de 8h00 \u00e0 8h45 \u00e0 Sun D<\/h2>\n<p>Chris Marron, analyste du cabinet de recherche mondial MZA, et un groupe d&rsquo;experts comprenant John Hernandez (Selligent), Tod Famous (Cisco), et Nemo Verbist (Dimension Data), discutent de la fa\u00e7on de briser les barri\u00e8res entre les d\u00e9partements et de tirer profit des donn\u00e9es des clients pour construire de meilleures exp\u00e9riences. Participez \u00e0 cette session pour d\u00e9couvrir les opportunit\u00e9s et les d\u00e9fis auxquels les entreprises sont confront\u00e9es, et comment l&rsquo;IA et l&rsquo;analytique peuvent aider \u00e0 offrir un parcours client fluide et personnalis\u00e9. <\/p>\n<h2>Rapport de march\u00e9 : Comment l&rsquo;engagement des clients stimule l&rsquo;entreprise<\/h2>\n<h2>Lundi 18 mars, 13h00 &#8211; 13h45 \u00e0 Osceola B<\/h2>\n<p>Lors de cette session, Shelia McGee-Smith, analyste de premier plan des centres de contact, abordera les innovations technologiques et le r\u00f4le qu&rsquo;elles jouent, ou sont sur le point de jouer, dans la transformation du march\u00e9, et discutera de ce que les lignes floues entre le support client, les ventes et les solutions marketing signifient pour les entreprises. Ne manquez pas l&rsquo;occasion d&rsquo;entendre un expert du secteur discuter des tendances actuelles et futures du march\u00e9 des centres de contact. <\/p>\n<h2>Intelligence de l&rsquo;exp\u00e9rience client avec Calabrio et Amazon Connect<\/h2>\n<h2>Mardi 19 mars, de 12 h 10 \u00e0 12 h 30, au stand n\u00b0 2106<\/h2>\n<p>Rejoignez Ross Daniels, vice-pr\u00e9sident des partenaires mondiaux chez Calabrio, et Joe Eisner, responsable des partenaires mondiaux chez Amazon Web Services, au stand 2106 et d\u00e9couvrez comment nous pouvons vous aider \u00e0 offrir une exp\u00e9rience client de meilleure qualit\u00e9 et plus coh\u00e9rente sur tous les canaux. D\u00e9couvrez notre histoire avec <a href=\"https:\/\/www.calabrio.com\/fr\/partners\/amazon-connect\/amazon-connect-2\/\" target=\"_blank\" rel=\"noopener noreferrer\">Amazon Connect<\/a>, la facilit\u00e9 avec laquelle il est possible d&rsquo;int\u00e9grer Calabrio et Amazon Connect et la valeur que les clients re\u00e7oivent gr\u00e2ce aux analyses de Calabrio. <\/p>\n<p>Nous nous r\u00e9jouissons de cette nouvelle ann\u00e9e de succ\u00e8s \u00e0 Enterprise Connect ! Si vous ne pouvez pas vous rendre au salon, ne vous inqui\u00e9tez pas ! Suivez <a href=\"https:\/\/twitter.com\/Calabrio\" target=\"_blank\" rel=\"noopener noreferrer\">@Calabrio<\/a> sur les m\u00e9dias sociaux pour les derni\u00e8res mises \u00e0 jour et la couverture de #EC19. Pour plus d&rsquo;informations sur la fa\u00e7on de s&rsquo;inscrire, visitez notre page d&rsquo;\u00e9v\u00e9nements en direct.   <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":20575,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-31006","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>3 sessions \u00e0 ne pas manquer \u00e0 Enterprise Connect 2019 | Calabrio<\/title>\n<meta name=\"description\" content=\"Enterprise Connect, l&#039;un des plus grands \u00e9v\u00e9nements de l&#039;ann\u00e9e dans le domaine de l&#039;exp\u00e9rience client et des centres de contact, aura lieu la semaine prochaine. 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