{"id":31045,"date":"2018-10-04T14:56:12","date_gmt":"2018-10-04T14:56:12","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/celebration-des-realisations-exceptionnelles-des-clients-de-calabrio-one-2\/"},"modified":"2025-05-12T09:46:41","modified_gmt":"2025-05-12T09:46:41","slug":"celebration-des-realisations-exceptionnelles-des-clients-de-calabrio-one-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/celebration-des-realisations-exceptionnelles-des-clients-de-calabrio-one-2\/","title":{"rendered":"C\u00e9l\u00e9bration des r\u00e9alisations exceptionnelles des clients de Calabrio ONE"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_a93f6dd465a9874867c532c8ca236eae\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C\u00e9l\u00e9bration des r\u00e9alisations exceptionnelles des clients de Calabrio ONE<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_a93f6dd465a9874867c532c8ca236eae\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcelebration-des-realisations-exceptionnelles-des-clients-de-calabrio-one-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fcelebration-des-realisations-exceptionnelles-des-clients-de-calabrio-one-2%2F&#038;text=C\u00e9l\u00e9bration des r\u00e9alisations exceptionnelles des clients de Calabrio ONE\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>Depuis que j&rsquo;ai rejoint Calabrio au printemps dernier, j&rsquo;ai \u00e9t\u00e9 impressionn\u00e9 par l&rsquo;engagement in\u00e9branlable de notre entreprise \u00e0 aider les organisations \u00e0 offrir le meilleur en mati\u00e8re d&rsquo;exp\u00e9rience client. Et ce n&rsquo;est pas une t\u00e2che facile \u00e9tant donn\u00e9 la rapidit\u00e9 et l&rsquo;importance de l&rsquo;\u00e9volution du paysage. Mais comme le parcours du client lui-m\u00eame, il s&rsquo;agit d&rsquo;un processus continu qui commence bien avant la conclusion d&rsquo;une vente.  <\/p>\n<p>&nbsp;<\/p>\n<p>Les voyages sans fin de ce type exigent le plus grand soin et la plus grande attention de la part des personnes charg\u00e9es de guider les clients jusqu&rsquo;\u00e0 leur destination. Ces personnes sont le c\u0153ur et le sang de toute entreprise : les \u00e9quipes de votre centre de contact. <\/p>\n<p>&nbsp;<\/p>\n<p>Les laur\u00e9ats de notre deuxi\u00e8me \u00e9dition annuelle des <a href=\"https:\/\/www.calabriocustomerconnect.com\/awards\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio ONE <\/a>Awards en sont la preuve. Ces entreprises donnent \u00e0 ces \u00e9quipes les moyens de faire \u00e9voluer leurs centres de contact afin de r\u00e9pondre aux nouvelles exigences des clients et du personnel, d&rsquo;am\u00e9liorer l&rsquo;engagement et la satisfaction des employ\u00e9s et d&rsquo;offrir des exp\u00e9riences exceptionnelles aux clients. Ils savent que les centres de contact &#8211; et les \u00e9quipes de service \u00e0 la client\u00e8le qui les animent &#8211; sont les nouveaux \u00e9picentres de l&rsquo;exp\u00e9rience client.<\/p>\n<p>&nbsp;<\/p>\n<h2>L&rsquo;OPTIMIZER &#8211; LendingClub<\/h2>\n<p>Depuis 2007, LendingClub a aid\u00e9 des millions de personnes \u00e0 prendre le contr\u00f4le de leurs dettes, \u00e0 d\u00e9velopper leurs petites entreprises et \u00e0 investir pour l&rsquo;avenir. En utilisant Calabrio ONE pour am\u00e9liorer l&rsquo;efficacit\u00e9 de son \u00e9quipe d&rsquo;examen des demandes de pr\u00eat, LendingClub a \u00e9t\u00e9 en mesure d&rsquo;augmenter le nombre de d\u00e9cisions de pr\u00eat par heure et de r\u00e9duire ainsi le d\u00e9lai d&rsquo;ex\u00e9cution pour les emprunteurs.<\/p>\n<h2>LE GLOBETROTTER &#8211; Young Living Huiles Essentielles<\/h2>\n<p>Young Living Essential Oils a connu une croissance fulgurante aux \u00c9tats-Unis et dans le monde entier, passant de quelques centres de contact et de quelques centaines d&rsquo;agents \u00e0 plus de 900 agents r\u00e9partis dans sept pays. En 2018, Young Living a lanc\u00e9 Calabrio ONE sur plusieurs march\u00e9s mondiaux afin de g\u00e9rer les diff\u00e9rentes langues des agents, les mappages de comp\u00e9tences et les horaires. Gr\u00e2ce \u00e0 Calabrio, Young Living g\u00e8re rapidement et facilement les besoins en personnel et continue de d\u00e9fendre sa valeur fondamentale \u00a0\u00bb member-first \u00ab\u00a0.  <\/p>\n<h2>LE CONVERTISSEUR &#8211; Paychex, Inc.<\/h2>\n<p>Paychex est pass\u00e9 de trois outils disparates de gestion du personnel (WFM) \u00e0 Calabrio ONE et a lanc\u00e9 la solution WFM aupr\u00e8s de nouvelles \u00e9quipes au sein de l&rsquo;entreprise afin de simplifier le processus de gouvernance et de normalisation pour faire avancer l&rsquo;entreprise. Aujourd&rsquo;hui, Calabrio ONE est utilis\u00e9 par plus de 1 000 employ\u00e9s r\u00e9partis dans plusieurs divisions, avec des projets de croissance future.<\/p>\n<h2>LE TRAILBLAZER &#8211; Sequential Technology International (STI)<\/h2>\n<p>Depuis le lancement de la plateforme en nuage Calabrio ONE, STI a \u00e9t\u00e9 \u00e0 l&rsquo;avant-garde de la mise en \u0153uvre et de la conduite de l&rsquo;innovation en int\u00e9grant les capacit\u00e9s de la plateforme avec les besoins op\u00e9rationnels de leur activit\u00e9 complexe d&rsquo;exp\u00e9rience client. Gr\u00e2ce \u00e0 sa collaboration avec Calabrio, STI a int\u00e9gr\u00e9 la performance et la planification des agents aux processus de qualit\u00e9 afin de fournir un portail critique qui favorise la conformit\u00e9 PCI, am\u00e9liore la conformit\u00e9 des agents, augmente la productivit\u00e9 et am\u00e9liore les mesures de satisfaction des clients dans leurs centres d&rsquo;excellence nationaux et internationaux.<\/p>\n<h2>L&rsquo;ENGAGEUR &#8211; Radial, une soci\u00e9t\u00e9 de bpost<\/h2>\n<p>Avec l&rsquo;\u00e9volution du commerce \u00e9lectronique, Radial a cherch\u00e9 \u00e0 investir et \u00e0 innover avec de nouvelles offres pour r\u00e9pondre aux attentes croissantes des clients. L&rsquo;entreprise avait besoin d&rsquo;une plateforme d&rsquo;enregistrement souple et flexible qui lui permettrait de s&rsquo;adapter \u00e0 n&rsquo;importe quel endroit, \u00e0 n&rsquo;importe quel moment. Apr\u00e8s avoir mis en \u0153uvre Calabrio ONE, Radial a unifi\u00e9 des donn\u00e9es provenant de sources disparates dans un puissant moteur d&rsquo;analyse, permettant aux utilisateurs professionnels, aux d\u00e9cideurs et aux analystes d&rsquo;utiliser des informations pr\u00e9cieuses pour conduire le changement.<\/p>\n<h2>LE LEADER &#8211; Consumer Cellular<\/h2>\n<p>Consumer Cellular se concentre sur l&rsquo;optimisation de chaque couche de l&rsquo;entreprise. En utilisant Calabrio ONE pour g\u00e9rer les horaires des agents et automatiser les rapports, l&rsquo;\u00e9quipe de gestion des effectifs de l&rsquo;entreprise est pass\u00e9e de la saisie de donn\u00e9es \u00e0 un d\u00e9partement d&rsquo;analyse avec des effectifs encore plus engag\u00e9s. L&rsquo;entreprise a r\u00e9alis\u00e9 des \u00e9conomies et a constat\u00e9 une am\u00e9lioration des niveaux de service et une diminution des taux d&rsquo;abandon.<\/p>\n<h2>L&rsquo;ANALYSEUR &#8211; Tiffany &amp; Co.<\/h2>\n<p>Tiffany &amp; Co. s&rsquo;efforce de faire entendre la voix de ses clients aux d\u00e9cideurs. Gr\u00e2ce \u00e0 Calabrio ONE, Tiffany &amp; Co. a extrait des voix de clients r\u00e9els qui sont pertinentes pour identifier les nouvelles pr\u00e9occupations des clients et les partager avec la direction. Les donn\u00e9es sur les clients permettent \u00e9galement \u00e0 l&rsquo;entreprise de valider les hypoth\u00e8ses et d&rsquo;allouer des ressources sur les feuilles de route informatiques.<\/p>\n<h2>L&rsquo;INT\u00c9GRATEUR &#8211; Rackspace<\/h2>\n<p>Rackspace est une entreprise de technologie de l&rsquo;information qui g\u00e8re son centre de contact dans le nuage. Apr\u00e8s avoir mis en \u0153uvre la plateforme en nuage Calabrio ONE, l&rsquo;entreprise a trouv\u00e9 un moyen innovant de connecter des syst\u00e8mes de billetterie disparates, de mesurer les accords de niveau de service et d&rsquo;effectuer les ajustements n\u00e9cessaires. Rackspace utilise \u00e9galement Calabrio pour mieux g\u00e9rer la planification et les comp\u00e9tences des agents, ce qui se traduit par une am\u00e9lioration de l&rsquo;adh\u00e9sion et de la satisfaction des clients.<\/p>\n<h2>LE CHAMPION &#8211; Nicole Price (Radial, a bpost company)<\/h2>\n<p>En tant que leader du r\u00e9seau Calabrio Champions Network, Nicole Price d\u00e9fend constamment la plateforme Calabrio ONE par le biais d&rsquo;appels de r\u00e9f\u00e9rence, de demandes d&rsquo;analystes, de salons professionnels et d&rsquo;\u00e9tudes de cas. Ses contributions \u00e0 la communaut\u00e9 d&rsquo;optimisation des effectifs Calabrio ont permis d&rsquo;am\u00e9liorer la suite de produits Calabrio ONE. <\/p>\n<p>&nbsp;<\/p>\n<p>Nous sommes constamment inspir\u00e9s par la fa\u00e7on dont nos clients utilisent la plateforme <a href=\"https:\/\/www.calabrio.com\/fr\/produits\/calabrio-one\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio ONE<\/a> pour conduire de r\u00e9els changements dans leur entreprise. Ces entreprises sont en train de transformer l&rsquo;ensemble de l&rsquo;exp\u00e9rience client, et nous sommes ravis de les accompagner dans cette aventure.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":364,"featured_media":20599,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-31045","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C\u00e9l\u00e9bration des r\u00e9alisations exceptionnelles des clients de Calabrio ONE | Calabrio<\/title>\n<meta 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