{"id":31052,"date":"2018-09-10T14:16:39","date_gmt":"2018-09-10T14:16:39","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2\/"},"modified":"2025-05-12T10:05:39","modified_gmt":"2025-05-12T10:05:39","slug":"c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2\/","title":{"rendered":"C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Nicole Price, Radial, une soci\u00e9t\u00e9 de bpost"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_afec038ecfd6d8f16caeaa2c6e14859a\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Nicole Price, Radial, une soci\u00e9t\u00e9 de bpost<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_afec038ecfd6d8f16caeaa2c6e14859a\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2%2F&#038;text=C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Nicole Price, Radial, une soci\u00e9t\u00e9 de bpost\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p><a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3) commence ce soir ! Nous sommes impatients de vous y retrouver. Voici le dernier \u00e9pisode de notre s\u00e9rie 2018 sur les intervenants.<\/p>\n<p>&nbsp;<\/p>\n<p>Nicole Price, responsable de l&rsquo;exp\u00e9rience client chez Radial, une soci\u00e9t\u00e9 de bpost, fera une pr\u00e9sentation sur l&rsquo;utilisation de Calabrio pour favoriser la r\u00e9solution du premier contact, et s\u00e9par\u00e9ment sur la fa\u00e7on de briser les silos de donn\u00e9es avec des m\u00e9tadonn\u00e9es. C3 2018 aura lieu du 10 au 13 septembre au Gaylord Opryland Resort &amp; Convention Center \u00e0 Nashville, TN.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom :<\/strong> Nicole Price<\/p>\n<p><strong>Entreprise :<\/strong> Radial, une entreprise de bpost<\/p>\n<p><strong>Titre :<\/strong> Responsable de l&rsquo;exp\u00e9rience client<\/p>\n<p><strong>Exp\u00e9rience :<\/strong> 8,5 ans, bien que je sois pass\u00e9 d&rsquo;eBay \u00e0 eBay Inc. qui est devenu Radial.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;attendez-vous le plus de C3 2018 et pourquoi ?<\/h2>\n<p>Nicole : L&rsquo;ann\u00e9e derni\u00e8re, je suis repartie avec un grand nombre de bonnes id\u00e9es \u00e0 mettre en \u0153uvre et une orientation claire sur la mani\u00e8re de le faire. J&rsquo;ai h\u00e2te de faire la m\u00eame chose cette ann\u00e9e, de reprendre contact avec des personnes que j&rsquo;ai rencontr\u00e9es l&rsquo;ann\u00e9e derni\u00e8re et de rencontrer toutes les personnes formidables de Calabrio qui nous soutiennent !<\/p>\n<h2>Q : Qu&rsquo;est-ce qui vous passionne ?<\/h2>\n<p>Nicole : \u00catre la meilleure et aider Radial \u00e0 faire de m\u00eame. Je suis \u00e9galement passionn\u00e9e par le d\u00e9veloppement des femmes sur le lieu de travail.<\/p>\n<p>En dehors du travail, j&rsquo;aime passer du temps avec mon mari et mes b\u00e9b\u00e9s en fourrure.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Pourquoi les gens devraient-ils assister \u00e0 vos sessions \u00ab\u00a0Cracking the First Contact Resolution Code\u00a0\u00bb et \u00ab\u00a0Creating Exponential Value with Metadata Integrations\u00a0\u00bb (Cr\u00e9er une valeur exponentielle avec les int\u00e9grations de m\u00e9tadonn\u00e9es) ? Que vont-ils apprendre ?<\/h2>\n<p>Nicole : La r\u00e9solution au premier contact est une \u00e9nigme que tant d&rsquo;entreprises veulent r\u00e9soudre, mais qu&rsquo;elles ont du mal \u00e0 cerner si elles n&rsquo;examinent pas les bonnes donn\u00e9es. La FCR permet de r\u00e9duire les efforts des clients, ce qui favorise la fid\u00e9lit\u00e9, et j&rsquo;ai h\u00e2te de vous expliquer comment vous pouvez utiliser les outils de Calabrio pour y parvenir.<\/p>\n<p>Je fais \u00e9galement une pr\u00e9sentation sur les int\u00e9grations de m\u00e9tadonn\u00e9es avec Robin Gomez et Nate Isham, et nous sommes ravis de partager la fa\u00e7on dont vous pouvez briser les silos de donn\u00e9es en int\u00e9grant un large \u00e9ventail de donn\u00e9es dans Calabrio. Nous partagerons nos cas d&rsquo;utilisation (et pourquoi c&rsquo;est important pour nous), nous parlerons un peu de l&rsquo;int\u00e9gration technique et, nous l&rsquo;esp\u00e9rons, nous vous donnerons l&rsquo;envie d&rsquo;int\u00e9grer toutes les donn\u00e9es de votre organisation ! <\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Le th\u00e8me de la conf\u00e9rence de cette ann\u00e9e est Amplifier la connexion. Quelle est la chanson que vous aimeriez entendre amplifi\u00e9e lors de la soir\u00e9e de remerciement des clients de C3 ? <\/h2>\n<p>Nicole : \u00ab\u00a0Don&rsquo;t Stay Home\u00a0\u00bb, par 311.<\/p>\n<h2>A propos de Calabrio Customer Connect (C3)<\/h2>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":20603,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[140,235,242],"blog-languages":[],"class_list":["post-31052","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-c3","tag-connexion-clients-calabrio","tag-lanalyse"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Nicole Price, Radial, une soci\u00e9t\u00e9 de bpost | Calabrio<\/title>\n<meta name=\"description\" content=\"Dans le dernier \u00e9pisode de notre s\u00e9rie 2018 Speaker Spotlight, nous discutons avec Nicole Price, responsable de l&#039;exp\u00e9rience client chez Radial, une soci\u00e9t\u00e9 de bpost.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-nicole-price-radial-une-societe-de-bpost-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Nicole Price, Radial, une soci\u00e9t\u00e9 de bpost\" 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