{"id":31085,"date":"2018-09-07T14:10:28","date_gmt":"2018-09-07T14:10:28","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2\/"},"modified":"2025-05-12T11:56:53","modified_gmt":"2025-05-12T11:56:53","slug":"c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2\/","title":{"rendered":"C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec C\u00e9sar Mart\u00ednez, BanReservas"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_2fe1d70342dd060d6f9dd4a89e84c8ec\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec C\u00e9sar Mart\u00ednez, BanReservas<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_2fe1d70342dd060d6f9dd4a89e84c8ec\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2%2F&#038;text=C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec C\u00e9sar Mart\u00ednez, BanReservas\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-cesar-martinez-banreservas-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>A quelques jours du <a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3), nous mettons en avant certains de nos clients pr\u00e9sentateurs sur le blog Calabrio dans le cadre d&rsquo;une s\u00e9rie Speaker Spotlight.<\/p>\n<p>&nbsp;<\/p>\n<p>C\u00e9sar Mart\u00ednez, responsable de la planification et de la strat\u00e9gie chez BanReservas, partagera des m\u00e9thodes \u00e9prouv\u00e9es pour obtenir l&rsquo;adh\u00e9sion de tous lors de la mise en \u0153uvre d&rsquo;un nouvel outil WFO ou du remplacement d&rsquo;une solution existante. C3 2018 aura lieu du 10 au 13 septembre au Gaylord Opryland Resort &amp; Convention Center \u00e0 Nashville, TN. <\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom :<\/strong> C\u00e9sar Mart\u00ednez<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Entreprise :<\/strong> BanReservas<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titre :<\/strong> Responsable de la planification et de la strat\u00e9gie<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Exp\u00e9rience :<\/strong> 18 ans dans le secteur financier, 15 ans chez BanReservas<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;attendez-vous le plus de C3 2018 et pourquoi ?<\/h2>\n<p>C\u00e9sar : C&rsquo;est la deuxi\u00e8me fois que je participe \u00e0 C3, et tout comme l&rsquo;ann\u00e9e derni\u00e8re, j&rsquo;ai h\u00e2te d&rsquo;interagir avec des personnes de secteurs similaires et d&rsquo;apprendre les meilleures pratiques, les histoires \u00e0 succ\u00e8s et les exp\u00e9riences que d&rsquo;autres ont eues avec WFM et QM, ainsi que de partager mes exp\u00e9riences avec de nouveaux utilisateurs de Calabrio.<\/p>\n<p>Je suis \u00e9galement impatient d&rsquo;en savoir plus sur les rapports avanc\u00e9s et sur les futures versions de la suite Calabrio.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;est-ce qui vous passionne ?<\/h2>\n<p>C\u00e9sar : Je suis passionn\u00e9 par les donn\u00e9es. J&rsquo;appr\u00e9cie l&rsquo;opportunit\u00e9 de cr\u00e9er des sources d&rsquo;informations actualis\u00e9es, pr\u00e9cises et utiles qui nous aideront \u00e0 d\u00e9passer les attentes en mati\u00e8re de service. Je suis \u00e9galement passionn\u00e9e par la promotion de l&rsquo;engagement et de la loyaut\u00e9 \u00e0 tous les niveaux, ainsi que par la reconnaissance des employ\u00e9s performants et l&rsquo;aide \u00e0 la recherche d&rsquo;un \u00e9quilibre parfait entre vie professionnelle et vie priv\u00e9e. Cela implique l&rsquo;am\u00e9lioration des processus de travail, ainsi que la rationalisation et la simplification des t\u00e2ches.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Pourquoi les gens devraient-ils assister \u00e0 votre session intitul\u00e9e \u00ab\u00a0Ouvrir la voie sans allumer le feu : les meilleures pratiques pour se pr\u00e9parer au changement\u00a0\u00bb ? Que vont-ils apprendre ?<\/h2>\n<p>C\u00e9sar : Un dicton espagnol dit \u00ab\u00a0cada cabeza es un mundo\u00a0\u00bb, ce qui se traduit en anglais par \u00ab\u00a0chaque esprit est un monde\u00a0\u00bb. La mise en \u0153uvre d&rsquo;un nouveau logiciel peut \u00eatre consid\u00e9r\u00e9e par beaucoup comme une occasion d&rsquo;apprendre de nouvelles choses, de faciliter le travail ou d&rsquo;am\u00e9liorer les processus, mais pour d&rsquo;autres, cela peut signifier tout le contraire. S&rsquo;efforcer de mettre tout le monde d&rsquo;accord est une meilleure m\u00e9thode que de se pr\u00e9parer \u00e0 affronter les revers qui peuvent survenir avec le changement. Laissez-nous vous guider \u00e0 travers nos exp\u00e9riences, ce \u00e0 quoi nous avons \u00e9t\u00e9 confront\u00e9s et ce qu&rsquo;il faut \u00e9viter.<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Le th\u00e8me de la conf\u00e9rence de cette ann\u00e9e est Amplifier la connexion. Quelle est la chanson que vous aimeriez entendre amplifi\u00e9e lors de la soir\u00e9e de remerciement des clients de C3 ? <\/h2>\n<p>C\u00e9sar : \u00ab\u00a0Just the Way You Are, de Bruno Mars.<\/p>\n<p>&nbsp;<\/p>\n<h2>A propos de Calabrio Customer Connect (C3)<\/h2>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":20607,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[234,235],"blog-languages":[],"class_list":["post-31085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques","tag-c3-fr","tag-connexion-clients-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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