{"id":31208,"date":"2018-08-17T13:27:37","date_gmt":"2018-08-17T13:27:37","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2\/"},"modified":"2025-05-13T06:45:10","modified_gmt":"2025-05-13T06:45:10","slug":"c3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2\/","title":{"rendered":"C3 2018 Pleins feux sur les conf\u00e9renciers : Questions et r\u00e9ponses avec Mike Hedin, Young Living Essential Oils"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_48dd4ebbf6317c59e9fbebd5c561653c\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Pleins feux sur les conf\u00e9renciers : Questions et r\u00e9ponses avec Mike Hedin, Young Living Essential Oils<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_48dd4ebbf6317c59e9fbebd5c561653c\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2%2F&#038;text=C3 2018 Pleins feux sur les conf\u00e9renciers : Questions et r\u00e9ponses avec Mike Hedin, Young Living Essential Oils\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-questions-et-reponses-avec-mike-hedin-young-living-essential-oils-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>A moins d&rsquo;un mois de <a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Calabrio Customer Connect<\/a> (C3) 2018, nous mettons en avant certains de nos clients pr\u00e9sentateurs sur le blog de Calabrio dans une s\u00e9rie Speaker Spotlight.<\/p>\n<p>&nbsp;<\/p>\n<p>Mike Hedin, responsable des pr\u00e9visions et de la planification chez Young Living Essential Oils, partagera les meilleures pratiques pour le d\u00e9ploiement d&rsquo;un nouvel outil WFO \u00e0 l&rsquo;\u00e9chelle mondiale, et les moyens de continuer \u00e0 am\u00e9liorer votre centre de contact m\u00eame apr\u00e8s la mise en \u0153uvre de Calabrio. C3 2018 aura lieu du 10 au 13 septembre au Gaylord Opryland Resort &amp; Convention Center \u00e0 Nashville, TN.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom :<\/strong> Mike Hedin<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Entreprise :<\/strong> Huiles essentielles Young Living<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titre :<\/strong> Responsable des pr\u00e9visions et de l&rsquo;ordonnancement<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Exp\u00e9rience : <\/strong>2,5 ans chez Young Living et 8 ans dans le secteur des centres de contact<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;attendez-vous le plus de C3 2018 et pourquoi ?<\/h2>\n<p>Mike : J&rsquo;ai eu la chance d&rsquo;assister \u00e0 C3 ces deux derni\u00e8res ann\u00e9es, et chaque ann\u00e9e j&rsquo;en suis ressorti avec quelque chose que je peux imm\u00e9diatement mettre en \u0153uvre avec mon \u00e9quipe et dans notre centre de contact. Je suis impatient de voir ce que nous allons apprendre cette ann\u00e9e et comment ce que nous apprenons aidera notre centre. J&rsquo;ai h\u00e2te d&rsquo;apprendre au cours des sessions en petits groupes et d&rsquo;avoir l&rsquo;avis de mes coll\u00e8gues utilisateurs de Calabrio. La conf\u00e9rence est une excellente occasion d&rsquo;\u00eatre entour\u00e9 de personnes qui partagent la m\u00eame passion et le m\u00eame enthousiasme pour les centres de contact.<\/p>\n<h2>Q : Qu&rsquo;est-ce qui vous passionne ?<\/h2>\n<p>Mike : Au travail, je suis passionn\u00e9 par l&rsquo;innovation, le progr\u00e8s et l&rsquo;aide \u00e0 la cr\u00e9ation d&rsquo;une exp\u00e9rience client l\u00e9gendaire. Je suis \u00e9galement passionn\u00e9e par la mise en \u0153uvre de nouveaux processus et proc\u00e9dures et par l&rsquo;aide au d\u00e9veloppement de mon \u00e9quipe. Lorsque je ne suis pas au travail, j&rsquo;aime passer du temps avec ma femme et mes cinq enfants.<\/p>\n<h2>Q : Pourquoi les gens devraient-ils assister \u00e0 votre session, The Human Side of WFM and Change Management (L&rsquo;aspect humain de la gestion des ressources humaines et de la gestion du changement) ? Que vont-ils apprendre ?<\/h2>\n<p>Mike : Si c&rsquo;est le cas, je vous recommande ma session :<\/p>\n<ul>\n<li>En cours ou sur le point de mettre en \u0153uvre Calabrio<\/li>\n<li>Vous \u00eates en train de passer \u00e0 une nouvelle version de Calabrio<\/li>\n<li>Si vous cherchez des conseils et des astuces sur la fa\u00e7on de g\u00e9rer le changement dans votre centre de contact<\/li>\n<\/ul>\n<p>Cette pr\u00e9sentation s&rsquo;adresse aux utilisateurs d\u00e9butants ou interm\u00e9diaires de Calabrio. J&rsquo;esp\u00e8re que cette session aidera d&rsquo;autres personnes \u00e0 g\u00e9rer les changements li\u00e9s \u00e0 la mise en \u0153uvre ou \u00e0 la mise \u00e0 niveau et que les participants repartiront en sachant ce qu&rsquo;il faut faire pour garantir un succ\u00e8s continu. <\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Le th\u00e8me de la conf\u00e9rence de cette ann\u00e9e est Amplifier la connexion. Quelle est la chanson que vous aimeriez entendre amplifi\u00e9e lors de la soir\u00e9e de remerciement des clients de C3 ? <\/h2>\n<p>Mike : Je suis un nerd autoproclam\u00e9, mais comme tout bon nerd, j&rsquo;aime la musique. J&rsquo;aimerais entendre \u00ab\u00a0Don&rsquo;t Stop Believin&rsquo;\u00a0\u00bb de Journey. C&rsquo;est un classique.<\/p>\n<h2>A propos de Calabrio Customer Connect (C3)<\/h2>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":20632,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-31208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2018 Pleins feux sur les conf\u00e9renciers : Questions et r\u00e9ponses avec Mike Hedin, Young Living Essential Oils | Calabrio<\/title>\n<meta name=\"description\" content=\"C3 \u00e9tant dans moins d&#039;un mois, nous mettons en lumi\u00e8re certains de nos clients dans une s\u00e9rie de reportages. 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