{"id":31217,"date":"2018-08-03T08:50:33","date_gmt":"2018-08-03T08:50:33","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2\/"},"modified":"2025-05-13T06:50:44","modified_gmt":"2025-05-13T06:50:44","slug":"c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/c3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2\/","title":{"rendered":"C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Caryn Yurkstas, Paychex"},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_255106bf062caa55ba3e0a680457f68b\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Meilleures pratiques <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Caryn Yurkstas, Paychex<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_255106bf062caa55ba3e0a680457f68b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t\t\tpadding-bottom: 0px !important;\n\t\t\t\t\t}\n\t}\n\t<\/style>\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2%2F&#038;text=C3 2018 Pleins feux sur les conf\u00e9renciers : Q&amp;R avec Caryn Yurkstas, Paychex\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fc3-2018-pleins-feux-sur-les-conferenciers-qr-avec-caryn-yurkstas-paychex-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>La <a href=\"https:\/\/www.calabriocustomerconnect.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">conf\u00e9rence Calabrio Customer Connect<\/a> (C3) 2018 approchant \u00e0 grands pas, nous mettons en avant certains de nos clients pr\u00e9sentateurs sur le blog de Calabrio dans une s\u00e9rie intitul\u00e9e \u00a0\u00bb Speaker Spotlight \u00a0\u00bb (Pleins feux sur les conf\u00e9renciers).<\/p>\n<p>&nbsp;<\/p>\n<p>Caryn Yurkstas, analyste principale de la gestion des effectifs chez Paychex, expliquera comment son organisation a mis en place un environnement de laboratoire et quels en ont \u00e9t\u00e9 les avantages pour son centre de contact. C3 2018 aura lieu du 10 au 13 septembre au Gaylord Opryland Resort &amp; Convention Center \u00e0 Nashville, TN.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nom :<\/strong> Caryn Yurkstas<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Entreprise :<\/strong> Paychex<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Titre : <\/strong>Analyste principal de la gestion des effectifs<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Exp\u00e9rience : <\/strong>14 ans chez Paychex, 12 ans dans la gestion des effectifs<\/p>\n<p>&nbsp;<\/p>\n<h2>Q : Qu&rsquo;attendez-vous le plus de C3 2018 et pourquoi ?<\/h2>\n<p>Caryn : Je suis impatiente de rencontrer d&rsquo;autres utilisateurs de Calabrio et de voir comment d&rsquo;autres entreprises utilisent Calabrio dans leur environnement. La communaut\u00e9 des utilisateurs est une mine de connaissances. J&rsquo;ai \u00e9galement h\u00e2te d&rsquo;apprendre de nouvelles choses lors des sessions et de d\u00e9couvrir les nouvelles fonctionnalit\u00e9s qui se profilent \u00e0 l&rsquo;horizon.<\/p>\n<h2>Q : Qu&rsquo;est-ce qui vous passionne ?<\/h2>\n<p>Caryn : Je suis passionn\u00e9e par le partenariat avec nos centres de contact et par le fait d&rsquo;\u00eatre leur principale ressource en mati\u00e8re de gestion des flux de travail. J&rsquo;aime r\u00e9pondre \u00e0 toutes les questions qu&rsquo;ils peuvent avoir, former les nouveaux managers\/superviseurs\/agents \u00e0 l&rsquo;importance de la main-d&rsquo;\u0153uvre et travailler avec eux pour trouver des solutions \u00e0 tous les probl\u00e8mes. En dehors du travail, je suis passionn\u00e9e par ma famille (y compris mon chat g\u00e2t\u00e9).<\/p>\n<h2>Q : Pourquoi les gens devraient-ils assister \u00e0 votre session \u00ab\u00a0Tester les eaux : Pourquoi avez-vous besoin d&rsquo;un laboratoire ? Que vont-ils apprendre ?<\/h2>\n<p>Caryn : Jusqu&rsquo;\u00e0 cette ann\u00e9e, nous n&rsquo;avions jamais eu d&rsquo;environnement de laboratoire pour faire des tests. Il s&rsquo;agit d&rsquo;un outil formidable pour nous. Nous avons test\u00e9 une nouvelle version de Calabrio et demand\u00e9 \u00e0 nos unit\u00e9s op\u00e9rationnelles de proc\u00e9der \u00e0 des tests d&rsquo;acceptation par l&rsquo;utilisateur. Nous l&rsquo;avons \u00e9galement utilis\u00e9 pour tester de nouveaux \u00e9l\u00e9ments tels que les flux de travail. Cela a \u00e9t\u00e9 tr\u00e8s utile car nous n&rsquo;avons pas eu besoin de toucher \u00e0 quoi que ce soit dans notre environnement r\u00e9el qui aurait pu causer des probl\u00e8mes. J&rsquo;aimerais que d&rsquo;autres puissent comprendre comment un environnement de laboratoire peut leur \u00eatre b\u00e9n\u00e9fique.<\/p>\n<h2>Q : Le th\u00e8me de la conf\u00e9rence de cette ann\u00e9e est Amplifier la connexion. Quelle est la chanson que vous aimeriez entendre amplifi\u00e9e lors de la soir\u00e9e de remerciement des clients de C3 ? <\/h2>\n<p>Caryn : Je suis une grande fan de Def Leppard, donc \u00ab\u00a0Pour Some Sugar on Me\u00a0\u00bb, \u00ab\u00a0Photograph\u00a0\u00bb ou \u00ab\u00a0Let&rsquo;s Get Rocked\u00a0\u00bb.<\/p>\n<h2>A propos de Calabrio Customer Connect (C3)<\/h2>\n<p>La conf\u00e9rence annuelle des utilisateurs de Calabrio, Calabrio Customer Connect (C3), est deux jours et demi d&rsquo;apprentissage approfondi et de r\u00e9seautage. Gr\u00e2ce \u00e0 des dizaines de s\u00e9ances en petits groupes et de tables rondes, les participants apprendront des experts de divers secteurs d&rsquo;activit\u00e9. Partagez les meilleures pratiques et les le\u00e7ons apprises avec vos pairs. Discutez avec les dirigeants et les experts techniques de Calabrio pour tirer le meilleur parti de votre investissement dans les solutions Calabrio et pour fournir un retour d&rsquo;information sur les futurs produits.   <\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":253,"featured_media":20676,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[206],"tags":[],"blog-languages":[],"class_list":["post-31217","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-meilleures-pratiques"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>C3 2018 Pleins feux sur les conf\u00e9renciers : 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