{"id":31263,"date":"2021-02-26T08:53:46","date_gmt":"2021-02-26T08:53:46","guid":{"rendered":"https:\/\/www.calabrio.com\/fr\/blog\/un-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2\/"},"modified":"2025-11-04T06:05:56","modified_gmt":"2025-11-04T06:05:56","slug":"un-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2","status":"publish","type":"post","link":"https:\/\/www.calabrio.com\/fr\/blog\/un-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2\/","title":{"rendered":"Un \u00e9lan continu : Calabrio remporte les CUSTOMER Workforce Optimization Innovation Awards pour sa suite WFO compl\u00e8te et son syst\u00e8me d&rsquo;analyse vocale."},"content":{"rendered":"\n<section\n\tid=\"\"\n\tclass=\"section-blog-case-study pb-l\/l md:pb-l\/xxl\"\n\tdata-theme-block-id=\"block_014b27aa3e986c50dc9dc11adf65a72b\"\n\tdata-aos=\"fade-up\"\n>\n\t<div class=\"relative\">\n\t\t\t\t\t<div class=\"absolute top-0 left-c\/xl pt-0 lg:pt-4 md:mt-c\/m lg:mt-0\">\n\t\t\t\t<div class=\"py-c\/xs md:py-c\/l xl:py-c\/xs\">\n\t\t\t\t\t<ul class=\"flex gap-2 line-clamp-1 body-small\"><\/ul>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"flex lg:flex-row justify-between md:pt-l\/xl  flex-col\">\n\t\t\t<div class=\"container mt-c\/l md:-mt-c\/m lg:w-[calc(100%\/240*139)] lg:pb-0 flex flex-col gap-c\/xl md:gap-c\/l lg:px-c\/xxl xl:pr-[170px]  pt-c\/xxl lg:py-c\/xxl\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-row gap-c\/m pt-c\/s md:pt-c\/l flex-wrap\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"w-fit body-small text-text-secondary-aa font-medium px-c\/m py-c\/xs bg-background-secondary rounded-xs cursor-pointer\">Nouvelles de Calabrio <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"\">\n\t\t\t\t\t<h1 class=\"heading-medium pb-c\/m\">Un \u00e9lan continu : Calabrio remporte les CUSTOMER Workforce Optimization Innovation Awards pour sa suite WFO compl\u00e8te et son syst\u00e8me d&rsquo;analyse vocale.<\/h1>\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t<div class=\"relative lg:w-[calc(100%\/200*101)] xl:w-[calc(100%\/240*101)]\" data-aos=\"fade-up\" data-aos-delay=\"250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\t\t<style>\n\t[data-theme-block-id=\"block_014b27aa3e986c50dc9dc11adf65a72b\"] {\n\t\t@media only screen and (max-width: 743px) {\n\t\t\t\t\t\t\t\t}\n\t\t@media only screen and (min-width: 744px) {\n\t\t\t\t\t\t\t\t}\n\t}\n\t<\/style>\n\n\n\n<div class=\"container group page-layout flex flex-col flex-wrap lg:flex-row gap-l\/xxl lg:gap-gutter py-l\/xxl lg:py-l\/xs blg_inner_container\" data-module=\"page-layout\">\n\t\t\t\t\t\n\t<div\n\t\tclass=\"w-full aos-init aos-animate gap-c\/l flex flex-col\"\n\t\tdata-module=\"sticky-nav\"\n\t\tdata-aos=\"fade-up\"\n\t>\n\n\n\t<div class=\"flex justify-between items-center\">\n\t\t<p class=\"body-medium text-text-tertiary-aa\">Share<\/p>\n\n\t\t<div class=\"flex\">\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fun-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59672)\">\n<path d=\"M16.6676 0H1.32891C0.594141 0 0 0.580078 0 1.29727V16.6992C0 17.4164 0.594141 18 1.32891 18H16.6676C17.4023 18 18 17.4164 18 16.7027V1.29727C18 0.580078 17.4023 0 16.6676 0ZM5.34023 15.3387H2.66836V6.74648H5.34023V15.3387ZM4.0043 5.57578C3.14648 5.57578 2.45391 4.8832 2.45391 4.02891C2.45391 3.17461 3.14648 2.48203 4.0043 2.48203C4.85859 2.48203 5.55117 3.17461 5.55117 4.02891C5.55117 4.87969 4.85859 5.57578 4.0043 5.57578ZM15.3387 15.3387H12.6703V11.1621C12.6703 10.1672 12.6527 8.88398 11.2816 8.88398C9.89297 8.88398 9.68203 9.97031 9.68203 11.0918V15.3387H7.01719V6.74648H9.57656V7.9207H9.61172C9.9668 7.2457 10.8387 6.53203 12.1359 6.53203C14.8395 6.53203 15.3387 8.31094 15.3387 10.6242V15.3387Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59672\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/twitter.com\/intent\/tweet?url=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fun-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2%2F&#038;text=Un \u00e9lan continu : Calabrio remporte les CUSTOMER Workforce Optimization Innovation Awards pour sa suite WFO compl\u00e8te et son syst\u00e8me d&rsquo;analyse vocale.\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<path d=\"M13.7447 1.42792H16.2748L10.7473 7.74554L17.25 16.3424H12.1584L8.17053 11.1284L3.60746 16.3424H1.07582L6.98808 9.58499L0.75 1.42792H5.97083L9.57555 6.19367L13.7447 1.42792ZM12.8567 14.828H14.2587L5.20905 2.86277H3.7046L12.8567 14.828Z\" fill=\"#2356E7\"\/>\n<\/svg>\n\t\t\t<\/a>\n\n\t\t\t<a\n\t\t\t\thref=\"https:\/\/www.facebook.com\/sharer\/sharer.php?u=https%3A%2F%2Fwww.calabrio.com%2Ffr%2Fblog%2Fun-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2%2F\"\n\t\t\t\ttarget=\"_blank\"\n\t\t\t\trel=\"noopener noreferrer\"\n\t\t\t\tclass=\"w-10 h-10 flex justify-center items-center p-c\/s border-thin border-stroke-tertiary hover:opacity-85\"\n\t\t\t\taria-label=\"\"\n\t\t\t>\n\t\t\t\t<svg width=\"18\" height=\"18\" viewBox=\"0 0 18 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n<g clip-path=\"url(#clip0_2513_59678)\">\n<path d=\"M9 0C4.02948 0 0 4.02948 0 9C0 13.2206 2.90592 16.7623 6.82596 17.735V11.7504H4.97016V9H6.82596V7.81488C6.82596 4.75164 8.21232 3.3318 11.2198 3.3318C11.79 3.3318 12.7739 3.44376 13.1764 3.55536V6.04836C12.964 6.02604 12.595 6.01488 12.1367 6.01488C10.661 6.01488 10.0908 6.57396 10.0908 8.02728V9H13.0306L12.5255 11.7504H10.0908V17.9341C14.5472 17.3959 18.0004 13.6015 18.0004 9C18 4.02948 13.9705 0 9 0Z\" fill=\"#2356E7\"\/>\n<\/g>\n<defs>\n<clipPath id=\"clip0_2513_59678\">\n<rect width=\"18\" height=\"18\" fill=\"white\"\/>\n<\/clipPath>\n<\/defs>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\t\t\t\n\t\t\t<div class=\"flex flex-col flex-1 lg:basis-0 lg:py-c\/m  js-page-content overflow-hidden\">\n\t\t\t<div\n\tstyle=\"background-color: #FFFFFF\"\n\tclass=\" wysiwyg wysiwyg--inline flex flex-col py-c\/l gap-c\/m\"\n\tid=\"\"\n\tdata-aos=\"fade-up\"\n>\n\t\t\t\n\t\t\t\t\t<span style=\"color: #080F21\"><p>L&rsquo;ann\u00e9e 2020 a \u00e9t\u00e9 une p\u00e9riode de grands changements pour les centres de contact. Les agents ont commenc\u00e9 \u00e0 h\u00e9berger leurs communications de premi\u00e8re ligne avec les clients depuis leurs bureaux \u00e0 domicile &#8211; ce qui a fondamentalement chang\u00e9 le mode de fonctionnement de la main-d&rsquo;\u0153uvre &#8211; et de nombreuses entreprises ont finalement reconnu que de nouvelles strat\u00e9gies \u00e9taient n\u00e9cessaires pour r\u00e9pondre aux besoins de leurs clients au premier plan. Pour mieux r\u00e9pondre aux d\u00e9fis d\u00e9coulant de l&rsquo;\u00e9volution du lieu de travail due \u00e0 la pand\u00e9mie, Calabrio a rapidement r\u00e9orient\u00e9 ses offres de plateformes pour aider les clients qui se d\u00e9battent dans la r\u00e9ponse au COVID-19. Calabrio a ainsi con\u00e7u et d\u00e9ploy\u00e9 les outils n\u00e9cessaires pour aider les entreprises \u00e0 accro\u00eetre la satisfaction de leurs clients, \u00e0 les fid\u00e9liser et \u00e0 am\u00e9liorer leur exp\u00e9rience gr\u00e2ce \u00e0 des technologies r\u00e9volutionnaires et faciles \u00e0 utiliser.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38345 size-full\" src=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1.webp\" alt=\"Calabrio 2020 Workforce Optimization Innovation Award badge.\" width=\"396\" height=\"300\" srcset=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1.webp 396w, https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/tmclogo-396x300-1-300x227.webp 300w\" sizes=\"auto, (max-width: 396px) 100vw, 396px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Pour que nos clients b\u00e9n\u00e9ficient de ce soutien, nous leur avons fourni des solutions de gestion de l&rsquo;engagement du personnel afin de les aider \u00e0 adopter ce nouveau monde du travail. Gr\u00e2ce \u00e0 notre produit d&rsquo;analyse, ainsi qu&rsquo;\u00e0 la suite compl\u00e8te de gestion de l&rsquo;engagement de la main-d&rsquo;\u0153uvre, nous avons aid\u00e9 nos clients \u00e0 naviguer dans un paysage changeant et avons continu\u00e9 \u00e0 fournir un service \u00e0 la client\u00e8le in\u00e9gal\u00e9. En cons\u00e9quence, Calabrio a \u00e9t\u00e9 reconnu comme le vainqueur de la 5e \u00e9dition annuelle des Workforce Optimization Innovation Awards (prix de l&rsquo;innovation pour l&rsquo;optimisation des effectifs).<\/p>\n<p>&nbsp;<\/p>\n<p>Les Workforce Optimization Innovation Awards r\u00e9compensent les fournisseurs qui utilisent l&rsquo;analyse fond\u00e9e sur les donn\u00e9es pour faire progresser les secteurs des centres d&rsquo;appels, de la gestion de la relation client et des t\u00e9l\u00e9services, une solution \u00e0 la fois. Les prix sont d\u00e9cern\u00e9s par CUSTOMER Magazine et Calabrio est arriv\u00e9 premier pour Calabrio Analytics et notre nouvelle suite Calabrio ONE WFO.<\/p>\n<p>&nbsp;<\/p>\n<h2>Des produits gagnants pour favoriser la r\u00e9ussite des clients<\/h2>\n<p>Calabrio Analytics utilise l&rsquo;IA et des outils d&rsquo;apprentissage automatique pour fournir des mod\u00e8les pr\u00e9dictifs plus rapides \u00e0 partir des interactions avec les clients. En combinant une puissante synth\u00e8se vocale avec la phon\u00e9tique, Calabrio Analytics transforme les donn\u00e9es audio brutes des appels des centres de contact en informations utiles pour les clients et en solutions unifi\u00e9es. Avec Calabrio Analytics, les centres de contact peuvent facilement effectuer des recherches ad hoc, comprendre les sentiments et effectuer une analyse des causes profondes afin d&rsquo;identifier les probl\u00e8mes qui entravent le succ\u00e8s d&rsquo;une organisation. Calabrio Analytics offre des informations pr\u00e9cises et efficaces sur l&rsquo;analyse de la parole afin d&rsquo;aider les responsables des centres de contact \u00e0 ex\u00e9cuter et \u00e0 former leurs \u00e9quipes d&rsquo;agents, am\u00e9liorant ainsi l&rsquo;exp\u00e9rience des clients.<\/p>\n<p>En tant que produit centr\u00e9 sur l&rsquo;agent, la suite Calabrio ONE Workforce Optimization permet aux entreprises et \u00e0 leurs employ\u00e9s de fournir les meilleures exp\u00e9riences client. Du d\u00e9ploiement rapide de mod\u00e8les de travail \u00e0 distance performants et rentables \u00e0 une plus grande autonomie des employ\u00e9s sur leur emploi du temps et l&rsquo;\u00e9quilibre entre vie professionnelle et vie priv\u00e9e, en passant par la gestion des performances bas\u00e9e sur l&rsquo;IA, la suite Calabrio ONE WFO aide les centres de contact \u00e0 rester agiles lors d&rsquo;\u00e9v\u00e9nements inattendus, tout en soutenant \u00e0 la fois les clients et les agents.<\/p>\n<p>&nbsp;<\/p>\n<h2>Poursuite de la dynamique en 2021<\/h2>\n<p>Une telle reconnaissance ne valide pas seulement le d\u00e9vouement dont nous faisons preuve \u00e0 l&rsquo;\u00e9gard de nos clients, mais elle nous aide \u00e9galement \u00e0 nous propulser en 2021 en tant que leader sur le march\u00e9 en pleine \u00e9volution de l&rsquo;optimisation des effectifs et de la gestion de l&rsquo;engagement.<\/p>\n<p>En fait, le mois dernier, Calabrio a re\u00e7u des notes parfaites en mati\u00e8re de satisfaction de la client\u00e8le et les meilleures notes de tous les fournisseurs dans trois des quatre cat\u00e9gories du rapport 2020-21 de DMG sur les produits et le march\u00e9 de l&rsquo;optimisation de la main-d&rsquo;\u0153uvre. Plus r\u00e9cemment, nous avons annonc\u00e9 le lancement de Calabrio Launch : QM Connector dans le cadre de Salesforce AppExchange.<\/p>\n<p>&nbsp;<\/p>\n<p>Alors que notre \u00e9lan s&rsquo;intensifie, il en va de m\u00eame de notre travail et de notre d\u00e9vouement \u00e0 l&rsquo;expansion et \u00e0 l&rsquo;innovation de nos solutions afin de contribuer \u00e0 la r\u00e9ussite de nos clients. D\u00e8s le d\u00e9but de l&rsquo;ann\u00e9e 2021, notre r\u00e9compense, les r\u00e9sultats in\u00e9gal\u00e9s de l&rsquo;enqu\u00eate DMG et le r\u00e9cent lancement de l&rsquo;int\u00e9gration des produits ne sont que quelques exemples de la mani\u00e8re dont nous continuons \u00e0 dominer le march\u00e9. Nous croyons \u00e0 l&rsquo;importance des interactions humaines et c&rsquo;est pourquoi nous avons plac\u00e9 nos propres clients au c\u0153ur de nos actions, aujourd&rsquo;hui, demain et \u00e0 l&rsquo;avenir.<\/p>\n<p>&nbsp;<\/p>\n<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\n\n\n\t<\/div> ","protected":false},"excerpt":{"rendered":"","protected":false},"author":223,"featured_media":20395,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"om_disable_all_campaigns":false,"footnotes":""},"categories":[186],"tags":[],"blog-languages":[],"class_list":["post-31263","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nouvelles-de-calabrio"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Un \u00e9lan continu : Calabrio remporte les CUSTOMER Workforce Optimization Innovation Awards pour sa suite WFO compl\u00e8te et son syst\u00e8me d&#039;analyse vocale. | Calabrio<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez pourquoi Calabrio a \u00e9t\u00e9 reconnu comme le gagnant de la 5\u00e8me \u00e9dition annuelle des Prix de l&#039;Innovation pour l&#039;Optimisation de la Main d&#039;\u0153uvre pour 2020.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.calabrio.com\/fr\/blog\/un-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Un \u00e9lan continu : Calabrio remporte les CUSTOMER Workforce Optimization Innovation Awards pour sa suite WFO compl\u00e8te et son syst\u00e8me d&#039;analyse vocale.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.calabrio.com\/fr\/blog\/un-elan-continu-calabrio-remporte-les-customer-workforce-optimization-innovation-awards-pour-sa-suite-wfo-complete-et-son-systeme-danalyse-vocale-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Calabrio\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Calabrio\/312159772174664\" \/>\n<meta property=\"article:published_time\" content=\"2021-02-26T08:53:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-04T06:05:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.calabrio.com\/wp-content\/uploads\/2021\/02\/3-award-winning-wfo-analytics-ss-668x400-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"668\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" 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